Mercure Vienna First

Hotels
•
Mercure
8.8 (1773 reviews)
Desider-Friedmann Platz 2 , Vienna , AT
+43 1 905828

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Good breakfast options
Cons:
Cleanliness issues
Noisy rooms
Value concerns

Categories

Cleanliness
8.34
Several reviews noted issues with cleanliness.
Service
9.31
Consistently positive comments about the staff's friendliness and service.
Location
9.35
Multiple reviews highlighted the excellent location.
Room Quality
8.3
Some comments mention room comfort and noise issues.
Amenities
8.83
Amenities described positively, though some areas were noted as lacking.
Value for Money
8.79
Value perception varies with some feeling pricing did not match quality.
Food and Beverage
8.34
Breakfast and food quality received mixed reviews.
Overall Experience
9.11
Overall, guests expressed they had a good experience despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:15

Property Description

Centrally Located Luxury Hotel in Vienna's First District

Modern Rooms with Premium Amenities
Experience comfort and style in our modern rooms equipped with a flat-screen TV, free toiletries, and a hairdryer. Upgrade to rooms with a cozy seating area for added relaxation.

Convenient Access to Top Attractions and Shopping
Explore Vienna's iconic landmarks with ease, as we are just 500 meters from Saint Stephen's Cathedral. Indulge in shopping at Graben and Kärnter Straße, both a short walk away. The Schwedenstraße Underground Stop is conveniently close for further city exploration.

24-Hour Front Desk and Nearby Dining Options
Enjoy the convenience of our round-the-clock front desk and stay connected with complimentary WiFi. With a variety of bars and restaurants nearby, relish the local culinary delights during your stay.

Book now to experience luxury and convenience at Mercure Vienna First.

Important information:

Please note that if booking more than 7 units, different cancellation policies and additional supplements apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Guest Reviews

8.8
Based on 1773 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
A
abdulrahman • couple • ae
10
2026-09-19 • via Nuitee
P
Peter • extended_group • nl
8
Was top
Pros:

Ontbijt was uitstekend en was direct in het centrum

2026-09-17 • via Nuitee
J
Jürgen • couple • de
8
2026-09-13 • via Nuitee
M
Monica Antonia • couple • ro
6
2026-09-12 • via Nuitee
O
Olga • solo_traveller • es
9
Pros:

La ubicación

Cons:

El pasillo.Muy tétrico

2026-09-12 • via Nuitee
A
ANNA KONARSKA • solo_traveller • pl
9
2026-09-10 • via Nuitee
M
Mariko • solo_traveller • jp
9
Pros:

部屋のミネラルウォーターやコーヒー、紅茶が毎日、補充された。フロントスタッフの対応が素晴らしかった。スーパーが近かった。美味しいジェラート屋さんが近くにあった。

Cons:

お風呂にバスタブがあったが、栓が緩くて、お湯を溜めても、すぐに抜けてしまった。天井にもう一つ固定シャワーが付いていたことに気付かず、蛇口を捻ったら、上部から水が降ってきたこと。

2026-09-07 • via Nuitee
M
MGAZH • solo_traveller • ch
5
Ganz ok
Pros:

Preis Leistung für Wien ok, aber nicht so spitze, dass ich wieder dorthin zurück würde, negative Punkte überwiegen.

Cons:

Zufahrt zu Hotel (nicht Schuld des Hotels) ist nicht möglich für Autos (eine Kette verunmöglicht das Hineinfahren), ich hatte grosse Mühe mehrmals den Uber zu finden, den ich bestellt hatte. Also mühsam. Dusche: noch nie gesehen dieser Mechanismus wie man Dusche und Regenwalddusche einstellt, sehr umständlich, und überdies ist es eine Badewanne, in die man reinsteigen muss, was ich persönlich überhaupt nicht mag. Sonst ganz ok. Super langsamer Lift, das nervt.

2026-09-07 • via Nuitee
G
Giselle • extended_group • br
9
2026-09-07 • via Nuitee
A
Ana Victoria • couple • fi
10
i reallly like the stafff, they are very accomodating.. They helped us store our luggage safety check-out because our fl
Pros:

Staff, location, cleanliness and you can leave/store your luggage even you already check out and its free no charged.

Cons:

Nothing

2026-09-04 • via Nuitee
S
Sonja • solo_traveller • at
8
Pros:

Tolle Lage, fantastisches Personal und tolles Frühstück!

Cons:

Obwohl das Zimmer nicht direkt schmutzig war, wirkte es so. Dies mag daran liegen, dass die Einrichtung schon sehr in die Jahre gekommen ist. Die Flächen sind abgegriffen, auf dem Hocker ein Fleck... Für uns ist Sauberkeit sehr wichtig für das persönliche Wohlbefinden, daher werden wir nicht wiederkommen.

2026-09-04 • via Nuitee
C
Cristina Roberta • extended_group • it
7
2026-09-02 • via Nuitee
M
MERFAT • couple • it
8
2026-08-31 • via Nuitee
S
sylvia • couple • fr
7
2026-08-31 • via Nuitee
S
sandra • extended_group • it
9
Ottimo hotel centralissimo
Pros:

Mi è piaciuto praticamente tutto. la posizione a 5 minuti a piedi dalla cattedrale, la camera spaziosa, arredata con gusto e dotato di ogni comfort, così come il bagno. Ottimo il livello di pulizia e la comodità dei letti.
La colazione è eccezionale, vasto assortimento di prodotti dolci e salati e di qualità, anche per celiaci.
C'è la possibilità di utilizzare un parcheggio pubblico molto vicino convenzionato con l'hotel
Staff molto cordiale ed efficiente, assolutamente consigliato

Cons:

Nulla

2026-08-31 • via Nuitee
T
THEOCHARIS • couple • gr
9
Pros:

Ευχαριστούμε πολύ την κα. Λίλα για την περιποίηση/καθαριότητα και την Magda για το ωραιότατο πρωινό!

2026-08-31 • via Nuitee
Z
Zeynep • couple • at
10
Pros:

Sehr sauber, sehr gute Lage

2026-08-31 • via Nuitee
S
Sean • solo_traveller • za
10
Magic Budapest!
Pros:

Fantastic location and easy ascess to the center of the city and Elisabeth Bridge. Stunning, modern, and comfortable rooms that have everything that you need to rest and enjoy your time in Budapest. Will stay here again in a heartbeat.

2026-08-30 • via Nuitee
S
Simay • couple • tr
9
2026-08-30 • via Nuitee
A
Aliza • couple • il
10
מושלם
Pros:

מושלם בהכל

2026-08-30 • via Nuitee