Mercure Vienna First

Hotels
•
Mercure
8.8 (1575 reviews)
Desider-Friedmann Platz 2 , Vienna , at

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Good breakfast options
Cons:
Cleanliness issues
Noisy rooms
Value concerns

Categories

Cleanliness
8.34
Several reviews noted issues with cleanliness.
Service
9.31
Consistently positive comments about the staff's friendliness and service.
Location
9.35
Multiple reviews highlighted the excellent location.
Room Quality
8.3
Some comments mention room comfort and noise issues.
Amenities
8.83
Amenities described positively, though some areas were noted as lacking.
Value for Money
8.79
Value perception varies with some feeling pricing did not match quality.
Food and Beverage
8.34
Breakfast and food quality received mixed reviews.
Overall Experience
9.11
Overall, guests expressed they had a good experience despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:15

Property Description

Centrally Located Luxury Hotel in Vienna's First District

Modern Rooms with Premium Amenities
Experience comfort and style in our modern rooms equipped with a flat-screen TV, free toiletries, and a hairdryer. Upgrade to rooms with a cozy seating area for added relaxation.

Convenient Access to Top Attractions and Shopping
Explore Vienna's iconic landmarks with ease, as we are just 500 meters from Saint Stephen's Cathedral. Indulge in shopping at Graben and Kärnter Straße, both a short walk away. The Schwedenstraße Underground Stop is conveniently close for further city exploration.

24-Hour Front Desk and Nearby Dining Options
Enjoy the convenience of our round-the-clock front desk and stay connected with complimentary WiFi. With a variety of bars and restaurants nearby, relish the local culinary delights during your stay.

Book now to experience luxury and convenience at Mercure Vienna First.

Important information:

Please note that if booking more than 7 units, different cancellation policies and additional supplements apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 32 per day.

Location

Guest Reviews

8.8
Based on 1575 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
E
Elif Naz • extended_group • tr
7
Pros:

Kahvaltısi güzeldi. Konum gayet iyiydi çoğu yere yürüyerek rahat ulaşabildik.

Cons:

Tuvalet kapılarını açmak çok zor. Odada terlik yoktu.

2026-02-14 • via Nuitee
E
Eugeniu • couple • ro
5
There afe better options
Pros:

The location was good, right in the city center close to the main attractions.

Cons:

The room was noisy, the toilet did not flush properly.

2026-02-12 • via Nuitee
S
Sergio • couple • es
10
Repetiría
Pros:

Muy recomendable. Hotel muy céntrico a escasos minutos de la basílica en pleno centro. Habitaciones limpias y buenas duchas. Todos los días te ponían una botella de agua gratis.

2026-02-11 • via Nuitee
N
Nazri • solo_traveller • az
6
Pros:

Staff is perfect. Especially kitchen staff is very good.

Cons:

Rooms are too small particulary bathroom. When I was helping to my child for taking a shower my head was crushed in bathroom (shower part) because it was too small. It was only for 1 person.

2026-02-10 • via Nuitee
Çağla • couple • tr
10
2026-02-10 • via Nuitee
H
Hardy • family_with_children • de
10
Pros:

Service und Entgegenkommen des Personals.
Lage perfekt!!!

Cons:

Der einzige Aufzug braucht ENTSCHIEDEN zu lange, um auf dem 2. STOCK anzuhalten,... sehr, sehr nervig!!!!!!!! Ich kann noch gut Treppen steigen, andere nicht!!!!!
Hofseitig nachts sehr laut durch grölende Jugendliche aus angrenzender Kneipe!

2026-02-10 • via Nuitee
A
Aisha • family_with_children • kw
8
Pros:

Staff are very friendly

2026-02-08 • via Nuitee
G
Giulia • couple • it
9
2026-01-27 • via Nuitee
M
Matteo • couple • it
8
2026-01-27 • via Nuitee
J
Jorma • extended_group • fi
9
Voin tulla uudelleen
Pros:

Huonesiivooja Lilly oli ystävällinen, huolellinen ja erittäin siistiä työnjälkeä tekevä henkilö. 11 points for her.

2026-01-27 • via Nuitee
D
Dmitry • family_with_children • me
10
2026-01-27 • via Nuitee
中島 • couple • jp
8
歴史的街並みに立つモダンなホテルでの滞在経験
Pros:

ロケーション
主要観光地へのアクセスの良さ
モダンな室内
高級感のあるホテル
空港リムジンバスのバス停から10分以内

Cons:

ドライヤーが小さく、風量が弱い。自分のドライヤーを持って行った方が良い
アクセスは良いが、ホテル周辺の道は石畳で、急な階段があるから、キャリーケースを持って移動する時は気をつけてください（ウィーンの歴史的街並みの中にあるホテルなので、このホテルに限ったことではないかもしれません）。私たちは、この点も含めてホテルを楽しみましたが、気になる人はいるかもしれません。

2026-01-26 • via Nuitee
S
Sonia • couple • it
10
Oltre le aspettative
Pros:

Posizione centrale
Accoglienza personale ottima
Personale parla molte lingue compreso l’italiano
Camera nuova e moderna
Pulizia perfetta

Cons:

Materasso troppo morbido rispetto ai miei gusti personali

2026-01-25 • via Nuitee
P
Paola • couple • es
10
2026-01-24 • via Nuitee
M
maria jesus • couple • es
10
Nos prepararon un desayuno para llevar
Pros:

Ubicación y personal amable

2026-01-23 • via Nuitee
中島 • couple • jp
8
とても便利で過ごしやすい
Pros:

スタッフが親切
サービスが良い
部屋が綺麗

Cons:

特にない。値段相応

2026-01-23 • via Nuitee
N
Nacho • family_with_children • es
8
2026-01-23 • via Nuitee
C
Christian • couple • at
8
2026-01-23 • via Nuitee
G
Gozde • solo_traveller • tr
9
2026-01-22 • via Nuitee
C
Camillo Giuseppe • family_with_children • at
10
Pros:

Tutto bellissimo accogliente pilizia servizio tutto impeccabile e una colazione straordinaria brsvissimi....la posizione top tutto vicino e per lo piu giu all'hotel c'e tutto pub bar tutto quello che serve per intrattenimento...perfetto lo consiglio a tutti e da provare👍👍👍

2026-01-21 • via Nuitee