Mercure Vienna First

Hotels
•
Mercure
8.4 (1690 reviews)
Desider-Friedmann Platz 2 , Vienna , AT
+43 1 905828

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location
Very friendly and helpful staff
Strong breakfast offering
Clean rooms reported by many
Convenient luggage storage and nearby amenities
Cons:
Some rooms/showers/bathtubs have maintenance or design issues
Occasional problems: no water in room, minibar issue, slow elevator
A few reports of dated furnishings, stains or carpet that felt unclean
One report of Wi‑Fi not working
Vehicle access/parking inconvenience for some guests

Categories

Cleanliness
8.1
Mostly praised for good cleaning in many reviews, though some guests noted stains, worn surfaces and one report of a faulty bath plug leading to poor experience.
Service
9
Consistently very positive — multiple mentions of friendly, accommodating and efficient staff, with named staff praised for breakfast and housekeeping.
Location
9
Very strong — numerous comments calling the hotel central, perfect location and great access to the city center and attractions.
Room Quality
7.6
Mixed: several guests praised comfortable, modern and well-equipped rooms, while others found rooms small, dated, awkward shower/bathtub designs or disliked carpets.
Amenities
8.1
Generally positive (daily replenished water/coffee, luggage storage, nearby supermarket, parking option) but some negatives (minibar issue, one report of no water in a room, Wi‑Fi failure for one guest).
Value for Money
8.4
Perceived as fair to good: several guests felt price-performance was acceptable and recommended the hotel, though a few noted concerns that reduce likelihood of return.
Food and Beverage
8.8
Very positive: breakfast repeatedly described as excellent, varied and high quality (including options for special diets); generally well regarded.
Overall Experience
8.2
Generally favorable overall — many guests would stay again and praise location and staff, balanced by isolated but meaningful negatives (maintenance issues, access, shower/bath problems).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Centrally Located Luxury Hotel in Vienna's First District

Modern Rooms with Premium Amenities
Experience comfort and style in our modern rooms equipped with a flat-screen TV, free toiletries, and a hairdryer. Upgrade to rooms with a cozy seating area for added relaxation.

Convenient Access to Top Attractions and Shopping
Explore Vienna's iconic landmarks with ease, as we are just 500 meters from Saint Stephen's Cathedral. Indulge in shopping at Graben and Kärnter Straße, both a short walk away. The Schwedenstraße Underground Stop is conveniently close for further city exploration.

24-Hour Front Desk and Nearby Dining Options
Enjoy the convenience of our round-the-clock front desk and stay connected with complimentary WiFi. With a variety of bars and restaurants nearby, relish the local culinary delights during your stay.

Book now to experience luxury and convenience at Mercure Vienna First.

Important information:

Please note that if booking more than 7 units, different cancellation policies and additional supplements apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Guest Reviews

8.4
Based on 1690 reviews
Cleanliness: 8.1
Service: 9
Location: 9
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.4
Food and Beverage: 8.8
Overall Experience: 8.2
S
Sebastian • couple • at
9
Pros:

Personal war überaus zuvorkommend!

2026-10-31 • via Nuitee
J
Julián • couple • ar
8
2026-10-30 • via Nuitee
J
jbaly • family_with_children • il
7
2026-10-29 • via Nuitee
N
Natalie • extended_group • au
10
2026-10-28 • via Nuitee
G
Günter • couple • at
8
Sehr okay ✅
2026-10-25 • via Nuitee
S
Steffen • solo_traveller • de
9
2026-10-24 • via Nuitee
G
Gustavo Lorenzetti • couple • br
8
2026-10-14 • via Nuitee
A
Abd Allah • couple • eg
8
Enjoyed my vacation
Pros:

Friendly staff, perfect location

2026-10-11 • via Nuitee
S
Serhat • couple • tr
10
Pros:

Konumu harika , otel com keyifli sakin , temiz ve konforlu

2026-10-11 • via Nuitee
R
René • solo_traveller • de
4
2026-10-11 • via Nuitee
E
EDUARDO • couple • br
9
2026-10-11 • via Nuitee
‪Noga • solo_traveller • il
8
Pros:

Great spot in the center

Cons:

The toilet sliding door is not comfortable

2026-10-09 • via Nuitee
P
Peter • family_with_children • ch
8
Alles war prima.
Pros:

Lage, Personal

Cons:

Minibar

2026-10-08 • via Nuitee
P
Peđa • solo_traveller • at
1
Cons:

Ich hab kein Wasser im Zimmer gehabt. Das geht gar nicht.

2026-10-07 • via Nuitee
D
Daniele • solo_traveller • it
8
2026-10-07 • via Nuitee
A
abdulrahman • couple • ae
10
2026-09-19 • via Nuitee
P
Peter • extended_group • nl
8
Was top
Pros:

Ontbijt was uitstekend en was direct in het centrum

2026-09-17 • via Nuitee
J
Jürgen • couple • de
8
2026-09-13 • via Nuitee
M
Monica Antonia • couple • ro
6
2026-09-12 • via Nuitee
O
Olga • solo_traveller • es
9
Pros:

La ubicación

Cons:

El pasillo.Muy tétrico

2026-09-12 • via Nuitee