Mercure Vienna First

Hotels
•
Mercure
8.8 (1731 reviews)
Desider-Friedmann Platz 2 , Vienna , at
+43 1 905828

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Good breakfast options
Cons:
Cleanliness issues
Noisy rooms
Value concerns

Categories

Cleanliness
8.34
Several reviews noted issues with cleanliness.
Service
9.31
Consistently positive comments about the staff's friendliness and service.
Location
9.35
Multiple reviews highlighted the excellent location.
Room Quality
8.3
Some comments mention room comfort and noise issues.
Amenities
8.83
Amenities described positively, though some areas were noted as lacking.
Value for Money
8.79
Value perception varies with some feeling pricing did not match quality.
Food and Beverage
8.34
Breakfast and food quality received mixed reviews.
Overall Experience
9.11
Overall, guests expressed they had a good experience despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:15

Property Description

Centrally Located Luxury Hotel in Vienna's First District

Modern Rooms with Premium Amenities
Experience comfort and style in our modern rooms equipped with a flat-screen TV, free toiletries, and a hairdryer. Upgrade to rooms with a cozy seating area for added relaxation.

Convenient Access to Top Attractions and Shopping
Explore Vienna's iconic landmarks with ease, as we are just 500 meters from Saint Stephen's Cathedral. Indulge in shopping at Graben and Kärnter Straße, both a short walk away. The Schwedenstraße Underground Stop is conveniently close for further city exploration.

24-Hour Front Desk and Nearby Dining Options
Enjoy the convenience of our round-the-clock front desk and stay connected with complimentary WiFi. With a variety of bars and restaurants nearby, relish the local culinary delights during your stay.

Book now to experience luxury and convenience at Mercure Vienna First.

Important information:

Please note that if booking more than 7 units, different cancellation policies and additional supplements apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 32 per day.

Location

Guest Reviews

8.8
Based on 1731 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
D
Dalmeijer • couple • dk
8
2026-07-24 • via Nuitee
B
Bilal • solo_traveller • ae
5
AC not working small rooms
Pros:

Location only

Cons:

AC was not working, super small rooms

2026-07-23 • via Nuitee
B
Bilal • family_with_children • ae
6
AC is not working small rooms
Pros:

Location only

Cons:

Poor AC almost not working , very small rooms

2026-07-23 • via Nuitee
J
Jan • solo_traveller • ch
7
2026-07-22 • via Nuitee
T
Tünde Ildikó • couple • hu
10
Great hotel for weekend trip to Vienna
Pros:

Great location and lovely staff. Room was very comfortable and clean. 2 bottles of water were already waiting for us in the room Which was lovely. The Mini fridge was a plus too.

Cons:

Everything was great :)

2026-07-19 • via Nuitee
J
Jelle • couple • nl
9
2026-07-19 • via Nuitee
F
Farnesi • solo_traveller • it
10
2026-07-17 • via Nuitee
מירי • solo_traveller • il
9
Pros:

שירות טוב נקיון נוחות

2026-07-17 • via Nuitee
M
Mandy • couple • de
5
Tolle Lage aber habe mehr erwartet für diesen Preis
Pros:

Die Lage

Cons:

Das Frùhstück

2026-07-17 • via Nuitee
רפי אסף • couple • il
9
Pros:

מיקום מצוין הליכה קצרה למרכז העיר

2026-07-16 • via Nuitee
B
Ben David • solo_traveller • il
10
Pros:

מיקום מושלם, שירות מצוין!
חדרים נקיים ומאורגנים היטב

2026-07-16 • via Nuitee
S
Stéphanie • family_with_children • fr
9
2026-07-13 • via Nuitee
B
Bartolomeo • couple • it
10
2026-07-13 • via Nuitee
K
Kurt • solo_traveller • at
5
Sauberkeit
Pros:

Das Frühstück war perfekt

Cons:

Es kann ein bisschen Sauberer sein.

2026-07-13 • via Nuitee
C
Cruiser08986951551 • Family
10
Amazing Service and Great Food
Pros:

Breakfast was a great experience! The food was excellent, but the service we got was the real star. Special thanks to Zerrin, Bernie, and Dani for their amazing service!

2026-07-12 • via Tripadvisor
S
Sightsee63329552250 • Family
10
Warm Hospitality and Great Service
Pros:

We had a great stay at the hotel, and the breakfast service was excellent. A special thank you to Zerrin, Bernie, and Dani for their kindness, professionalism, and warm hospitality. They were always friendly, attentive, and made every morning a pleasure. They truly made a difference during our stay. Thank you!

2026-07-12 • via Tripadvisor
I
Izaskun • extended_group • es
9
2026-07-10 • via Nuitee
J
JANIK75 • Business • Rishon Lezion, Central District
8
Next time again
Pros:

After many years in Mercure centrum,O tried this one.
Wow..big gap.

2026-07-09 • via Tripadvisor
I
I2008JDadamg • Solo travel
8
My stay in Vienna
Pros:

In the heart of Vienna, top location, great service, breakfast ok but not wow. Unfortunately the rooms are a bit outdated, need renovation and there is no bar open in the evening.

2026-07-06 • via Tripadvisor
N
Nino • couple • hr
9
2026-07-06 • via Nuitee