Heritage Inn Hotel & Convention Centre - Cranbrook

Hotels
7.4 (912 reviews)
803 Cranbrook Street North , Cranbrook , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable beds
Good room size
Cons:
Poor breakfast options
Cleanliness issues

Categories

Cleanliness
6.86
Mixed reviews, with mentions of dirt under beds and old facilities.
Service
8.33
Friendly and accommodating staff mentioned multiple times.
Location
8.37
Convenient location noted positively in reviews.
Room Quality
7.32
Rooms generally praised but some issues noted with fixtures.
Amenities
7.35
Amenities were present but not fully satisfactory, particularly with breakfast options.
Value for Money
7.81
Generally good value, but some felt slighted by breakfast offerings.
Food and Beverage
5.86
Breakfast options were disappointing and not adequately supplied.
Overall Experience
7.33
Many positive experiences but significant issues with breakfast and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:48

Property Description

Modern Full-Service Hotel
Located on Highway 3/95 in the heart of the East Kootenays, the Heritage Inn Hotel & Convention Centre - Cranbrook offers a modern setting with top-notch amenities. Each air-conditioned room features a cable TV, work desk, and a private bathroom with complimentary toiletries.

Fitness Room and Complimentary WiFi
Stay active during your stay with access to the hotel's fitness room, perfect for keeping up with your workout routine. Enjoy the convenience of complimentary WiFi access, allowing you to stay connected with ease throughout your visit.

Meeting, Wedding, and Convention Facilities
Whether you're planning a business meeting, wedding, or convention, our hotel has you covered with facilities that can accommodate up to 250 guests. Host your event seamlessly with our professional services and versatile spaces.

Book your stay at the Heritage Inn Hotel & Convention Centre - Cranbrook for a memorable and convenient experience.

Important information:

Guests reserving rooms must be 19 years or older. Upon check-in government-issued photo identification and credit card are required.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, this property does not offer a elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

Location

Guest Reviews

7.4
Based on 912 reviews
Cleanliness: 6.86
Service: 8.33
Location: 8.37
Room Quality: 7.32
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 5.86
Overall Experience: 7.33
D
Draper • couple • ca
8
2026-03-25 • via Nuitee
R
Richard • extended_group • ca
8
the room was comfortable and I got a good sleep. Enjoyed the hot breakfast of bacon and eggs!!
Pros:

the hot breakfast was great

Cons:

ni dislikes

2026-03-24 • via Nuitee
A
Angella • couple • ca
8
Good stay but breakfast could have offered healthier options.
Pros:

It gave us what we needed.

Cons:

The breakfast had no fruit or bran cereal, so not many heathly options. The hot tub was the only reason we picked this hôtel but it was not hot.

2026-03-23 • via Nuitee
N
Nicole • family_with_children • ca
7
Pros:

They were very knowledgable and easy to access

Cons:

The hot tub wasn’t hot in the pool was way too cold

2026-03-23 • via Nuitee
D
Dallas • solo_traveller • ca
4
I understand this is a budget option but it’s almost like there is no care for the guest at all.
Pros:

Convenience and price.

Cons:

Just no attention to detail. Dirty cleaning rag on the floor outside my room when I arrived. Had to tell the staff, hot tub was cold, no towels at the pool. Elliptical in gym area not usable due to noise it makes. Plugs didn’t work on the lamp in the room. Fridge making noises all night. There are many small, no cost things this property could do to improve.

2026-03-20 • via Nuitee
C
Clarke • couple • ca
1
2026-03-18 • via Nuitee
S
Susan • couple • ca
8
Overall I was very pleased with the price, cleanliness and comfort inside this hotel.
Pros:

The breakfast was very good, as was the location.

Cons:

The only noticeable thing was the outdoor cleanliness. Lots of cigarette butter around the entrance.

2026-03-15 • via Nuitee
N
Noreen • couple • ca
5
The Heritage Inn looks tired.
Pros:

Nice to have a buffet breakfast. Staff was good about filling empty dishes. Staff was very friendly.

Cons:

Jugs of juice at the buffet were essentially colored water, no juice flavor!! No hot water for tea when we were there at buffett.
Bathroom fan rattled like it was about to come apart and should have been replaced a while ago.
Decorative lights at front of building half burnt out, not a good look!

2026-03-08 • via Nuitee
E
E.P. • solo_traveller • ca
8
Pros:

Room was spacious and the couch was a nice touch.

Cons:

Hottub was luke warm, I asked for it to be turned up but by the next morning it was still not. There was someone working on it though.

2026-03-07 • via Nuitee
K
Kathy • family_with_children • ca
8
Was a good stay.
Pros:

Great breakfast. Hot and plentiful.

2026-03-05 • via Nuitee
G
Glen • couple • ca
7
Comfortable, affordable stay with a good breakfast in Cranbrook
Pros:

The room was reasonably quiet, even though it fronts on the main highway through Cranbrook. The bed was decent. The TV worked fine. The shower was OK. Nice touch having a sink both in the bathroom and outside the bathroom. Allows for more efficient preparation time. There was a table in the room that could be used for writing. The breakfast was good, with lots of choices and hot food. There was enough bacon in the buffet that one large man ate a huge plate of just that. It was something to see.

Cons:

I found the parking lot a bit shambolic, with no rhyme or reason to which direction vehicles park in or where they park. The property is on the older side and could use some upgrades, but overall it was kept clean and functional. The big sign outside the hotel didn't work, so it was a little hard to find in the dark.

2026-03-05 • via Nuitee
J
Jennifer • couple • ca
6
Not very happy
Pros:

Good location

Cons:

The room smelled of sewer, low grade room like a dog room where it’s all old. The toilet had mold in it. Carpet old and the furniture too. The electric plugins were loose and made my phone charger heat up after a short time.

2026-02-26 • via Nuitee
D
Dale • family_with_children • ca
7
It was a nice place.
Pros:

The breakfast was fantastic.

Cons:

A la carte was not explained. The pool and hot tub were not enjoyable due to the temperature.

2026-02-26 • via Nuitee
D
Douglas • couple • ca
10
Pros:

Great breakfast

2026-02-22 • via Nuitee
B
Brandon • couple • ca
8
2026-02-13 • via Nuitee
K
K.I.P. TRUCKING • solo_traveller • ca
10
Pros:

staff was very nice
hot breakfast was excellent

2026-01-30 • via Nuitee
M
Mulder • extended_group • ca
8
Pros:

Comfy bed. The breakfast was excellent! Hot and tasty hashbrowns and bacon! The restaurant waitress was very friendly and helpful.

2026-01-24 • via Nuitee
J
Janis • couple • lv
7
2026-01-21 • via Nuitee
B
Bob • solo_traveller • ca
7
2026-01-20 • via Nuitee
D
Debby • solo_traveller • ca
7
2026-01-20 • via Nuitee