Heritage Inn Hotel & Convention Centre - Cranbrook

Hotels
7.4 (964 reviews)
803 Cranbrook Street North , Cranbrook , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable beds
Good room size
Cons:
Poor breakfast options
Cleanliness issues

Categories

Cleanliness
6.86
Mixed reviews, with mentions of dirt under beds and old facilities.
Service
8.33
Friendly and accommodating staff mentioned multiple times.
Location
8.37
Convenient location noted positively in reviews.
Room Quality
7.32
Rooms generally praised but some issues noted with fixtures.
Amenities
7.35
Amenities were present but not fully satisfactory, particularly with breakfast options.
Value for Money
7.81
Generally good value, but some felt slighted by breakfast offerings.
Food and Beverage
5.86
Breakfast options were disappointing and not adequately supplied.
Overall Experience
7.33
Many positive experiences but significant issues with breakfast and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:48

Property Description

Modern Full-Service Hotel
Located on Highway 3/95 in the heart of the East Kootenays, the Heritage Inn Hotel & Convention Centre - Cranbrook offers a modern setting with top-notch amenities. Each air-conditioned room features a cable TV, work desk, and a private bathroom with complimentary toiletries.

Fitness Room and Complimentary WiFi
Stay active during your stay with access to the hotel's fitness room, perfect for keeping up with your workout routine. Enjoy the convenience of complimentary WiFi access, allowing you to stay connected with ease throughout your visit.

Meeting, Wedding, and Convention Facilities
Whether you're planning a business meeting, wedding, or convention, our hotel has you covered with facilities that can accommodate up to 250 guests. Host your event seamlessly with our professional services and versatile spaces.

Book your stay at the Heritage Inn Hotel & Convention Centre - Cranbrook for a memorable and convenient experience.

Important information:

Guests reserving rooms must be 19 years or older. Upon check-in government-issued photo identification and credit card are required.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, this property does not offer a elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

Location

Guest Reviews

7.4
Based on 964 reviews
Cleanliness: 6.86
Service: 8.33
Location: 8.37
Room Quality: 7.32
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 5.86
Overall Experience: 7.33
R
Rab • couple • gb
1
Staff took 4 payments from credit card on showing them told me contact my bank in Scotland on a Friday night saying noth
Pros:

Nothing dated and worn

Cons:

The staff

2026-06-27 • via Nuitee
A
Anna • couple • ca
6
Fine
Pros:

Place to stay

Cons:

Shower curtain rod falling off the wall

2026-06-26 • via Nuitee
D
Develin • solo_traveller • ca
1
2026-06-22 • via Nuitee
I
Ina • solo_traveller • ca
7
2026-06-22 • via Nuitee
F
Francesca • solo_traveller • ca
8
Good value for money.
Pros:

Easy to find. Comfortable and quiet.

Cons:

No elevator to second floor, and the bathroom wasn’t as clean as hoped.

2026-06-22 • via Nuitee
T
Tom • family_with_children • ca
9
This hotel was better than I anticipated. 7 out of 10
Pros:

The room was clean and the restaurant had good food. The hotel staff and restaurant waitress were friendly.

Cons:

There were homeless people in the dumpster outside, and the smell of pot was everywhere when I walked my dog.

2026-06-20 • via Nuitee
B
Brent • solo_traveller • ca
10
2026-06-18 • via Nuitee
T
Tristan • couple • ca
10
We even asked for a very late checkout without getting charged for another night, super satisfied with the stay.
Pros:

Everyone was very nice and the free breakfast is a bonus

2026-06-17 • via Nuitee
K
Kyle • family_with_children • ca
7
2026-06-15 • via Nuitee
T
Tammy • couple • ca
8
It was great.
Pros:

Great location with a pool for kids

Cons:

Didn’t like that people could smoke outside the front lobby. It would draft up to our room.

2026-06-15 • via Nuitee
J
Janet • solo_traveller • ca
3
Not great. Restaurant food sucked No fresh fruit or milk at breakfast
Pros:

Convenient location

Cons:

Bed was so uncomfortable. Worn out

2026-06-15 • via Nuitee
Z
Zaur • solo_traveller • us
1
2026-06-14 • via Nuitee
M
Melissa • couple • ca
8
Pros:

It was lovely, everything was close by… Within walking distance..

Cons:

It was a bit noisy, but not too bad.

2026-06-14 • via Nuitee
S
Stephen • solo_traveller • ca
8
2026-06-06 • via Nuitee
M
Mary • couple • ca
4
Unless the facility is upgraded, we won’t stay again.
Pros:

Breakfast was good. Good choices, well
Prepared.

Cons:

The facility is very dated and the rooms really need some upgrades.

2026-06-06 • via Nuitee
S
Salekin • solo_traveller • ca
7
2026-06-05 • via Nuitee
M
Malcolm • solo_traveller • ca
8
2026-05-31 • via Nuitee
J
Jack • couple • ca
8
2026-05-29 • via Nuitee
K
Kathy • family_with_children • ca
8
Pros:

Prefer ordering breakfast as opposed to the self serve.

2026-05-26 • via Nuitee
T
Tara • family_with_children • ca
10
Great stay
Pros:

It was great , we were able to access the hot tub after the closing time the front desk lady was amazing and it was a much needed soak

Cons:

NA

2026-05-25 • via Nuitee