Heritage Inn Hotel & Convention Centre - Cranbrook

Hotels
7.4 (1059 reviews)
803 Cranbrook Street North , Cranbrook , CA
+1 250-489-4301

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Good room size
Cons:
Poor breakfast options
Cleanliness issues

Categories

Cleanliness
6.86
Mixed reviews, with mentions of dirt under beds and old facilities.
Service
8.33
Friendly and accommodating staff mentioned multiple times.
Location
8.37
Convenient location noted positively in reviews.
Room Quality
7.32
Rooms generally praised but some issues noted with fixtures.
Amenities
7.35
Amenities were present but not fully satisfactory, particularly with breakfast options.
Value for Money
7.81
Generally good value, but some felt slighted by breakfast offerings.
Food and Beverage
5.86
Breakfast options were disappointing and not adequately supplied.
Overall Experience
7.33
Many positive experiences but significant issues with breakfast and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:48

Property Description

Modern Full-Service Hotel
Located on Highway 3/95 in the heart of the East Kootenays, the Heritage Inn Hotel & Convention Centre - Cranbrook offers a modern setting with top-notch amenities. Each air-conditioned room features a cable TV, work desk, and a private bathroom with complimentary toiletries.

Fitness Room and Complimentary WiFi
Stay active during your stay with access to the hotel's fitness room, perfect for keeping up with your workout routine. Enjoy the convenience of complimentary WiFi access, allowing you to stay connected with ease throughout your visit.

Meeting, Wedding, and Convention Facilities
Whether you're planning a business meeting, wedding, or convention, our hotel has you covered with facilities that can accommodate up to 250 guests. Host your event seamlessly with our professional services and versatile spaces.

Book your stay at the Heritage Inn Hotel & Convention Centre - Cranbrook for a memorable and convenient experience.

Important information:

Guests reserving rooms must be 19 years or older. Upon check-in government-issued photo identification and credit card are required.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, this property does not offer a elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXC

Location

Guest Reviews

7.4
Based on 1059 reviews
Cleanliness: 6.86
Service: 8.33
Location: 8.37
Room Quality: 7.32
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 5.86
Overall Experience: 7.33
S
Shawna • couple • ca
6
We stayed for two nights then two weeks later, two more so we had a good opportunity to sum up what the Heritage Inn nee
Pros:

The rooms have a table, desk, comfy pillows & beds.

Cons:

The rooms,especially bathrooms need updating. Bottoms of door frames missing pieces. Floor in room gritty. Someone needs to check daily the perimeter outside to pick up garbage. Homeless people seen in the rear parking lot.
Very noisy due to close proximity of main highway. New windows would help. Main sign is lacking good lighting.

2026-10-30 • via Nuitee
S
Shawna • solo_traveller • ca
5
2026-10-30 • via Nuitee
L
linda • couple • ca
10
great
2026-10-30 • via Nuitee
Q
Qun • couple • cn
4
2026-10-30 • via Nuitee
D
Dan • couple • us
7
A comfy and clean place to stay!
Pros:

A good, clean, comfy place to stay with friendly staff

2026-10-29 • via Nuitee
D
Douglas • couple • ca
7
Heritage in was good value for a stay in Cranbrook.
Pros:

Location and price were very good for that time. Breakfast was better than average.

Cons:

Carrying bags upstairs.

2026-10-27 • via Nuitee
C
Celenka • couple • ca
8
2026-10-25 • via Nuitee
D
Darci • couple • br
9
Recomendo
Pros:

Boa localização

Cons:

Rua muito movimentada - barulho

2026-10-25 • via Nuitee
P
P.Albert • family_with_children • ca
9
Pros:

The facility was clean and suited are needs. We appreciated the delicious breakfast. Staff were helpful abd friendly.

Cons:

Are room faced the highway so it was very noisy all night with traffic

2026-10-22 • via Nuitee
P
Plumbing • couple • ca
8
2026-10-21 • via Nuitee
R
Robert • couple • ca
9
Pros:

The room was clean and comfortable. Staff were friendly and the included breakfast was great.

2026-10-19 • via Nuitee
D
Diane • solo_traveller • ca
8
2026-10-19 • via Nuitee
M
Marv • couple • ca
6
Sony at breakfast was great
Pros:

Location

Cons:

Bugs in room offer a dozen

2026-10-17 • via Nuitee
T
Twodul2 • couple • ca
8
Pros:

Price and room size. Breakfasts place staff were so kind.

Cons:

No elevator.

2026-10-16 • via Nuitee
L
linda • couple • ca
10
2026-10-15 • via Nuitee
F
Felicity • couple • ie
7
2026-10-14 • via Nuitee
D
douglas • couple • ca
8
Excellent value.
Pros:

Perfect location,clean and quiet .

2026-10-14 • via Nuitee
K
Kim • couple • ca
6
Stayed here for work
Pros:

Old and musty. Comfortable beds

Cons:

Air conditioner very smoky smelling.

2026-10-13 • via Nuitee
S
Sheila • extended_group • ca
4
Don’t believe all the comments
Pros:

Location

Cons:

The pool was not warm and the hot tub was not warm either.
Both looked not very clean.
The hallways were dark. The whole place needed to be redone.
I had a hair in my breakfast and the cook tried to tell me it was egg. I know a hair when I see one.

2026-10-13 • via Nuitee
G
Gina • solo_traveller • ca
9
2026-10-12 • via Nuitee