Vestrum Hotel

От проживания в общем и целом только приятные впечатления. Завтраки отличные, в отеле и в номере очень чисто, вежливый персонал, спокойная атмосфера, очень хорошее расположение - рядом с набережной и речным вокзалом. В один из дней мы плавали в Ширяево, теплоход был один и утренний, т.ч. это было актуально. Из небольших минусов - мы жили в люксе, но почему-то не было тапочек и подушки были очень низкие, а дополнительных в номере не оказалось. С утра торопились и не успели попросить, а вечером администратор уже не смогла ничем помочь. И в номере постоянно раздавалось какое-то щёлканье, как от роутера. В остальном же всё было прекрасно.

The hotel is close to the center and the river,reception doesn't speak english and they asked me to pay again after that site had already taken me by visa card,a friend helped me to explain that they had to ask to the hotel.com about payment.
room was cleand but without service like bathroom service,just 3 towels and barroom was not furnished of bathrobe
breakfast was very poor and no choise,coffee or tea,one juice,
Dispite the price i don't know if is conveniente.
However they were kind and if you needed they was ready to help you

новый и современный бизнес-отель, но парковка во дворе жилого дома, а в обслуживании экономят везде и на всем, поэтому второй раз его посетить не захочешь

My guest arrived @ midnight after a long trip. The access was denied and my guest had to watch out @ midnight for another accomodation.

Simply unacceptable behavior!

If you want adventures or trouble, book the Vestrum. If not, even do not think about booking this Hotel.

Since more than 2 months, no immigration card is given by russian authorities and not requested.

This Hotel is not aware about such major bi-multilateral agreements and even does accept to check the latest rules, but midnights throws out guests...having already prepaid the cost for 4 stays.

Awful. Location may seem nearby to the attractions but you will need a car and the hotel itself is surrounded by old, abandoned and graffiti stained buildings. Imagine if you was a film maker and wanted to make a movie set when humans were left to waste and civilization was lost - it's that kind of area.

But it's not the worst bit.

Staff. Normally I don't make requests. I arrive at a hotel, use the room and check out and most times there is no need to speak to staff. However this time there was an issue checking in and required me to make a call.

It was a case of making this call and being able to check in or not making the call and having to travel 5 hours in a car back to where I was. As my roaming was not yet activated I asked if I could use the hotel wifi to place a call. It for guests only was the reply three times. I explained the situation and still the staff had no desire to assist with a password.

Eventually I was able to use a different persons phone to place the call but even while in the lobby I was told to move. In a lobby while trying to sort out staying here.

I saw this hotel because of the reviews and location but after seeing it and dealing with them I would rather go elsewhere which is what we doing id even though our room was paid for and we had every right to stay. The service was bad that we decided not to stay at Vestrum and I urge you all to reconsider.