Casa Las Palmas Hotel Boutique

Hotels
8.8 (98 reviews)
Elsy Bar 5 - 64 , San Andrés , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Exceptional service
Delicious food
Cons:
Cleanliness issues
Poor room conditions

Categories

Cleanliness
7.95
There were complaints about the cleanliness of the rooms and bathrooms.
Service
9.45
Many reviews highlighted the exceptional service provided by staff, especially Chef Leonardo.
Location
8.95
The location was praised for being quiet and peaceful, although mentioned as being far from the city center.
Room Quality
7.45
Several reviews noted issues with room conditions, cleanliness, and amenities.
Amenities
8.95
Facilities such as the pool received positive feedback, but some rooms needed maintenance.
Value for Money
8.95
The overall experience and offerings seemed to justify the cost for many guests.
Food and Beverage
9.45
The food, especially from Chef Leonardo, was highlighted as a major highlight by guests.
Overall Experience
9.25
Overall, guests expressed a positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:41

Property Description

Tranquil Boutique Hotel with Outdoor Pool

Luxurious Rooms with Spa Bath

Scenic Location with Poolside Fountain

Escape to a tranquil oasis at San Andres Casa Las Palmas Hotel Boutique. Enjoy the outdoor pool and free WiFi while being just a short drive away from the stunning Cocoplum Bay beach area. Indulge in the comfort of rooms featuring flat-screen TVs, oversized windows, and for select suites, a relaxing spa bath and private balcony. Explore the nearby mangroves and coral reefs, or simply unwind by the poolside fountain on a lounge chair. With Casa Museo Islena and the airport conveniently located, your perfect getaway awaits at Casa Las Palmas.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that the swimming pool closes at 21:00 hs.

We are currently doing paint and maintenance work on the facade of the main house.
Affected rooms, Junior Suite and Main Suite
During the period from February 1 to 10, 2020Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 98 reviews
Cleanliness: 7.95
Service: 9.45
Location: 8.95
Room Quality: 7.45
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 9.45
Overall Experience: 9.25
B
Bruna • couple • br
7
Não é um hotel boutique.
Pros:

O chef Leo é sem dúvidas a melhor parte da hospedagem. Comida incrível e experiência de ter um chef para você toda noite. Sempre pedíamos o que queríamos comer na noite anterior e ele preparava no dia seguinte (tudo fora do menu, personalizado como desejássemos). A suite master é bem espaçosa e a cama é confortável.

Cons:

O hotel é bom, mas estava esperando muito mais por ser "boutique". Não deveriam ter esse nome.
- depois das 4pm não tem tem funcionário, você fica sozinho ou precisa recorrer ao chef que está na cozinha. tivemos problemas a noite e foi bem estranho se sentir sozinho naquela propriedade.
- fiquei impressionada negativamente com a recepção. chegamos super animados e fomos recebidos por uma funcionária super fria que mal olhava pra gente. não foi mal educada, mas também foi nem um pouco acolhedora. não nos sentimos bem vindos quando chegamos.
- talvez sintoma da falta de funcionários e serviço, o hotel não tem onde comprar água, não tem bar. chegamos querendo uma cerveja e não tinha gelada. (a noite foi possível comprar com o leo)
- é uma casa luxuosa que pertencia a uma família, mas falta muita manutenção, é possível notar várias partes no quarto que precisam de manutenção.
- toalhas baratas, só fornecem um mini shampoo ruim (sem condicionador) e um sabonete barato. não tem secador de cabelo, tudo detalhes que eu esperava mais num hotel boutique.
- o banheiro tem um cheiro ruim de agua podre, não sei especificar o que é.
- quando chegamos a jacuzzi estava suja com areia, folhas e bichos.
- café da manhã muito sem graça, foi uma grande decepção. 1 opção de fruta, ovos ok e um pão que eles iam buscar num depósito ao lado e claramente não era fresco. tanto que no último dia abrimos mão do café e fomos pra outro lugar.

enfim, descrição detalhada porque se você assim como eu espera uma experiência fora do comum num hotel boutique pagando caro numa suíte master, ele não vai atender suas expectativas.

2026-01-26 • via Nuitee
M
Marine • couple • fr
7
2026-01-25 • via Nuitee
M
Marek • family_with_children • de
9
2026-01-19 • via Nuitee
H
Herbert • couple • cr
9
A perfect blend of charm, comfort and personalized service made our stay unforgettable.
Pros:

My stay at Las Palmas Hotel Boutique was nothing short of exceptional. From the moment I arrived, I was welcomed with warm smiles and truly personalized attention that made me feel like I had known the staff for years. Gloria, the team leader, sets the tone with her kind and professional demeanor, ensuring every detail is taken care of. Marcela wears many hats—waitress, janitor, and kitchen assistant—and does it all with an incredible attitude and heartfelt dedication. And Chef Leo is a true talent, delighting us with delicious meals crafted with care and creativity. The entire team goes above and beyond, offering service that is not only customer-oriented but genuinely human. I left feeling deeply grateful and will definitely return.

Cons:

If I had to mention one small area for improvement, it would be the room keeping, which could have been a bit more thorough.

2026-01-19 • via Nuitee
L
Lorena • couple • ec
7
No volvería porque la habitación asignada no estaba en buenas condiciones
Pros:

El ambiente campestre

Cons:

Ducha y baño en malas condiciones

2026-01-02 • via Nuitee
O
Olivier • couple • fr
10
Pros:

Hôtel très joli, fidèle aux photos, et une équipe d'une gentillesse incroyable. Merci encore à Leonardo qui nous a beaucoup aidé avec un problème de scooter, et pour son excellente cuisine, préparée avec passion !
Attention par contre à la localisation de l'hôtel : le lieu est très calme et agréable, mais éloigné du centre ville. Il faudra faire attention aux moyens de transport.

2025-12-21 • via Nuitee
M
Matt • couple • co
10
2025-12-18 • via Nuitee
A
Anchise • couple • it
7
2025-12-04 • via Nuitee
F
Fernando • family_with_children • br
3
Pros:

Chef Leonardo sempre prestativo

Cons:

Demais funcionários sempre com cara fechada. Ficam o dia todo mexendo no celular. Não dão atenção. Pousada muito isolada. Lotada de lagartas no chão, até dentro dos quartos. Chuveiro entupido.

2025-11-08 • via Nuitee
L
Lilibet • couple • co
10
Pros:

La hospitalidad del personal, las instalaciones muy cómodas, es un lugar ideal para descansar ya que no se encuentra cerca al centro , cero ruidos , muy agradable para recargar energía después de un día lleno de aventuras. El desayuno delicioso.

Cons:

Todo muy agradable.

2025-09-30 • via Nuitee
Álvaro • couple • es
9
Un paraíso en el paraíso
Pros:

La amabilidad del personal es extraordinaria. El desayuno y las cenas estaban riquísimos. Chef Leo es el mejor cocinero que hemos conocido en nuestra vida, un verdadero artista!! La ubicación del alojamiento es inmejorable, lejos de la ciudad y el bullicio, y cerca de las playas y zonas de buceo/snorkel más tranquilas. Rebosa paz y tranquilidad. Repetiríamos seguro!!

Cons:

La limpieza de la habitación era mejorable y creemos que necesitan una renovación.

2025-09-28 • via Nuitee
A
Ana Isabel • couple • co
10
Descanso total
Pros:

Todo

Cons:

Un poco lejos del centro

2025-09-11 • via Nuitee
I
ines • family_with_children • es
5
Decepcionante
Pros:

La casa principal y la piscina estaban muy bien.

Cons:

En la parte de atrás de la casa principal hay una especie de barracón con habitaciones. Esas habitaciones son las que nos tocaron y dejaban mucho que desear, al llegar al hotel tanto la mía como la de mis hijos estaban bastante sucias, sobretodo los baños. Los aires acondicionados nos dieron muchos problemas, se apagaban sobre las 4 de la mañana y ya no había manera de dormir. Se lo avisamos a la encargada después de la primera noche y todo eran muy buenas palabras, se suponía que había llamado al servicio técnico pero los aires siguieron apagándose durante toda nuestra estancia, fue muy desagradable ya que hacía muchísimo calor y muchísima humedad.

2025-09-05 • via Nuitee
J
Jose Roberto • couple • gb
10
Totally recommend!
Pros:

Fantastic stay, especially if you want a place far from the city centre chaos. We rented a boogie but the local bus stops in front of the hotel. Facilities are great, such a bucolic place to relax and enjoy after a beach day. Chef Leonardo's food is a BIG highlight - we had amazing dinners that made a huge difference in our experience. Don't leave without trying one of his dishes.

Cons:

Nothing major. Shower didn't have any pressure but it didn't disturb our experience.

2025-09-03 • via Nuitee
A
arianna • extended_group • it
7
boutique hotel solo nel nome
Pros:

La gentilezza e la disponibilità del personale (soprattutto di Helena)

Cons:

La pulizia , ci sono costantemente animali in camera (vermi/blatte/millepiedi) e sia le lenzuola che le asciugamani erano macchiate.
Inoltre le stanze necessitano di manutenzione , tutti gli accessori in bagno erano ossidati e i mobili rotti , si è rotto il soffione della doccia, l’hanno smontato senza mai cambiarlo

2025-08-28 • via Nuitee
A
alejandro • couple • co
8
Pros:

Un lugar agradable. La comida muy rica.
Recomendaria un poco de mantenimiento a la propiedad.
Gracias por compartir

2025-08-18 • via Nuitee
L
Lucas • couple • fr
8
Pros:

Très belle Casa. Il y avait 2 hotesses lorsque nous avons séjourné et l’une était bien plus agréable que l’autre. Superbe piscine et bel entretien. Endroit très calme, apaisant mais loin du centre

2025-08-13 • via Nuitee
Y
Yannick • couple • co
5
Pros:

We loved the location, it is very quiet and far away from all the hustle and bustle. Great pool!

Cons:

Most options in the menu were not available and the interior of the Junior Suite definitely needs to be restored.

2025-08-10 • via Nuitee
J
JC Mena • family_with_children • cl
10
Amazing stay—great food, friendly staff, and a peaceful, beautiful place to relax in San Andrés.
Pros:

Staying at Casa Las Palmas Hotel Boutique was an excellent decision. The location is peaceful and perfect for relaxing. The hotel itself is beautiful and very well maintained—definitely a 10/10.

The staff is incredibly friendly and attentive, always making sure you’re comfortable and treating you with kindness. The pool is spectacular—perfect for a swim after a day at the beach.

We stayed in a room on the second floor of the main house. It was lovely, very clean, and had a great view of the trees and pool through the window. A very cozy and peaceful atmosphere.

The food was outstanding. Both breakfast and dinner were delicious, especially with Chef Leo—every dish was a delight. We loved the paella, pasta, and soups, all made with local ingredients.

We definitely want to return to San Andrés, and especially to Casa Las Palmas Hotel Boutique. Highly recommended!

2025-08-04 • via Nuitee
X
Ximena • couple • co
9
2025-07-31 • via Nuitee