The Old Custom House

Hotels
8.6 (1844 reviews)
South Quay, , Padstow , gb

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Restaurant
Non-smoking throughout
Kid meals
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
7.86
Multiple mentions of cleanliness issues, including stains and tired room conditions.
Service
9.33
Staff were consistently described as friendly, attentive, and helpful.
Location
9.37
Excellent location noted in several reviews, with a fantastic view.
Room Quality
7.32
Mixed feedback, with some rooms needing maintenance and being described as tired.
Amenities
8.85
Good amenities mentioned, though some areas could benefit from upgrades.
Value for Money
8.31
General sentiment suggests good value for the location and service, but issues impact it.
Food and Beverage
8.86
Food quality was well received, but the continental breakfast options were lacking.
Overall Experience
8.93
Overall positive experiences, with some concerns noted but a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:44

Property Description

Luxurious Bedrooms with Stunning Views
The Old Custom House offers elegant bedrooms with luxurious bathrooms, overlooking Padstow’s medieval harbour. Each room is warmly furnished with satellite TV, free Wi-Fi, and some offering views of the harbour or estuary.

Award-Winning Dining Experience
Indulge in fresh, local fish and seafood at the stylish restaurant. Enjoy freshly cooked full English breakfasts and an extensive menu at 'The Old Custom House Restaurant', blending ancient and modern decor for a unique dining experience.

Traditional Bar and Sunny Conservatory
Relax in the large bar serving hearty pub food and local ales, or dine in the sunny conservatory. Just a short walk from Padstow’s bustling center, experience a warm welcome, comfortable stay, and delicious dishes during your visit.

Book now to enjoy a memorable stay at The Old Custom House!

Important information:

Please note the lead guest must be 18 years and older.

You must show a valid photo ID upon check-in.

Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.

There is scaffolding outside some of the Value and Double rooms until 18th March 2024.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PLH

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 1844 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.93
L
Lynda • couple • au
9
2026-05-15 • via Nuitee
P
Peter • solo_traveller • gb
5
Generally very enjoyable.
Pros:

Good location main reason for booking.
It has charm and character.

Cons:

Some areas needed some general maintenance
ie decoration and carpets,apart from that our stay
was fine.

2026-05-15 • via Nuitee
J
Joanna • family_with_children • gb
8
Pros:

We stayed with our 2 children and loved the overall experience. The staff were all very friendly and helpful and our rooms were fantastic, very clean and comfortable. The location is ideal for exploring the town.

2026-05-15 • via Nuitee
P
Philip • couple • gb
10
Great hotel in an ideal location.
Pros:

Room was excellent with a fab view. Staff were really lovely and very helpful. Big thanks to the management team too !

Cons:

A few parts of the hotel were a bit tatty - but a major refurb is happening soon.

2026-05-14 • via Nuitee
M
Mary • couple • gb
9
Lovely stay
Pros:

The breakfast was lovely and staff very efficient

Cons:

Radiator in bathroom wasn’t working, room was quite small

2026-05-14 • via Nuitee
F
Frances • couple • gb
7
It’s a great location needs some TLC snd better service at breakfast.
Pros:

Location and view from room

Cons:

Carpet and old corridors - pillows were poor quality and no extra blanket with thin duvet. Staff in hotel very welcoming, breakfast staff miserable. Nice breakfast once it arrived.

2026-05-14 • via Nuitee
D
Debbie • extended_group • gb
8
Fabulous 3 days in beautiful Padstow and we will certainly return to the Custom House.
Pros:

Very spacious, well equipped kitchen, comfortable and sofas and very nice bathrooms with walk in showers.

Cons:

When we arrived we were told that access to the barn was up a spiral staircase. As ladies of a certain age with two suitcases, this would have been impossible to negotiate. The barn was also situated up a fairly steep hill. The lady on reception was very quick to offer help but thankfully a male member of staff volunteered to help us 😅

2026-05-14 • via Nuitee
L
Lyn • family_with_children • au
10
An unexpected, hidden gem that revived us at the end of our driving holiday.
Pros:

We loved the historic significance and atmosphere of the property. The staff we very helpful (with cases and stairs) and friendly. It was very close to everything we needed. Some people have been worried about no onsite parking in reviews we read. The paid carpark was just across the narrow road and the man that worked there was very friendly and reassured us that it was very safe (we could see our car from the foyer, and it was reasonably priced). Breakfast was included in the price and was substantial and cooked to order - well presented. The view from our cosy table nook was out to the enclosed harbour and historic buildings. The location was sensational for walking. So close to the shops and restaurants - just a few doors up from Rick Stein's flagship restaurant. Our room was lovely, plenty of space, with a big bathroom and all the amenities we needed (twin). They also have an onsite restaurant and bar, which seemed very popular. Padstow is only a 30 minute drive from The Eden Project - well worth a visit. We loved the hotel, location and town so much we stayed an extra night.

Cons:

The stairs could be a challenge for some people, but they are to be expected in historic buildings. One of the staff helped us with our suitcases.

2026-05-12 • via Nuitee
S
Studeny • extended_group • at
6
Nett aber Preis leistungsverhaltnis hat nicht gepasst
Pros:

Die Lage war super und auch das Frühstück

Cons:

Kleine Zimmer 2. Stock ohne Lift dafür gute Aussicht - viel zu teuer

2026-05-12 • via Nuitee
A
Anne • couple • gb
8
Comfortable, great location. Friendly staff.
Pros:

We had a room overlooking the harbour which was lovely. The staff were excellent and very friendly.

2026-05-12 • via Nuitee
G
Gabija • solo_traveller • ie
10
Pros:

The place is simple but cosy and everything what you need is there. Nice Breakfast
Amazing view
Very nice location

2026-05-11 • via Nuitee
L
Lisa • couple • au
5
Stay in south Newquay and do a day trip to Padstow
Pros:

Central location and could book just one night plus POTL was a fantastic spot for lunch if you book ahead.

Cons:

My fault for booking a pub on a Saturday right above the entertainment and lively guests with only creaky boards and a bit of carpet between us until 11pm, but other rooms or the floor above may have faired better.

2026-05-11 • via Nuitee
J
jose • couple • pt
8
Pros:

Localization

2026-05-11 • via Nuitee
G
Geoff • couple • gb
9
Very nice
2026-05-11 • via Nuitee
S
Stephen • solo_traveller • gb
8
Pros:

Great location
Characterful building

Cons:

Noisy rooms (above a busy pub - so expected!)

2026-05-10 • via Nuitee
C
Charlotta • solo_traveller • gb
9
2026-05-09 • via Nuitee
W
White • solo_traveller • gb
8
2026-05-09 • via Nuitee
N
Nuala • solo_traveller • gb
5
Disappointing
Pros:

The Staff were friendly & the location was excellent.

Cons:

This Hotel is generally 'run down' and 'tired looking' - The bedrooms are small and do not resemble the photos on the Hotels Website - would not choose to stay there again.

2026-05-08 • via Nuitee
S
Susan • couple • gb
8
Excellent and would stay there again the staff were very friendly
Pros:

Everything was excellent although the building is a bit tired but we were told that it’s to receive a complete refurbishment this autumn so will be stunning

Cons:

No parking

2026-05-08 • via Nuitee
H
heidi • family_with_children • gb
9
Perfect location and delightful hotel
Pros:

Amazing location in the harbour. Wonderful staff & food.

Cons:

No air conditioning/fans in the room

2026-05-08 • via Nuitee