Hotel Portofino

Hotels
7.2 (140 reviews)
Avenida Providencia 1-115 , San Andrés , co

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Karaoke
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Room quality discrepancies

Categories

Cleanliness
6.63
Some reviews indicated issues with cleanliness, notably a damaged lavamanos and recurring pests.
Service
7.6
Mixed feedback on staff attitudes, some being courteous while others displayed rudeness.
Location
8.64
Multiple reviews praised the location as very convenient and accessible.
Room Quality
6.09
Some rooms did not match online images and contained maintenance issues, impacting overall satisfaction.
Amenities
6.62
Amenities were noted as lacking, including missing items like mini bars and secadors.
Value for Money
7.08
Some guests felt the price was reasonable, but issues with room quality and amenities affected perception.
Food and Beverage
7.63
The food received mixed reviews but was generally considered acceptable.
Overall Experience
7.3
The overall experience varied greatly among guests, with location and some amenities positively impacting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:27

Property Description

Luxurious Amenities and Services

Hotel Portofino in San Andrés offers a range of luxurious amenities for its guests. From the inviting outdoor swimming pool to the cozy shared lounge, guests can relax and unwind in style. The on-site restaurant and bar provide delicious meals and refreshing drinks, ensuring a delightful dining experience during your stay.

Comfortable and Well-Equipped Rooms

The air-conditioned rooms at Hotel Portofino are designed for comfort and convenience. Each room is equipped with modern amenities such as a wardrobe, a safety deposit box, and a flat-screen TV. The private bathrooms feature a refreshing shower, and guests are provided with fresh bed linen and towels for a pleasant stay.

Convenient Location and Nearby Attractions

Located just a short distance from popular beaches like Spratt Bight Beach and Parceras Beach, Hotel Portofino is the perfect base for exploring San Andrés. With easy access to attractions like North End and San Andres Bay, guests can experience the best of the island's beauty and culture. Book your stay at Hotel Portofino for a memorable and relaxing vacation experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: ADZ

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.2
Based on 140 reviews
Cleanliness: 6.63
Service: 7.6
Location: 8.64
Room Quality: 6.09
Amenities: 6.62
Value for Money: 7.08
Food and Beverage: 7.63
Overall Experience: 7.3
B
Bedoya • couple • co
8
Pros:

Nuestro amigo recepcionista Helmer, su calidez y servicio hicieron nuestra permanencia agradable y confiable.

2026-04-11 • via Nuitee
J
Jose • extended_group • co
10
Una experiencia maravilloza… Me sentí como en casa ♥️
Pros:

Todo fue 10 de 10 … desde que llegamos hasta el final
Muy familiar .. la comida .. la atención .. volvería una y otra vez no los cambiaría

Cons:

Todo me encantó ..🥰🥰🥰🥰

2026-04-09 • via Nuitee
J
Jose luis • extended_group • co
10
2026-04-09 • via Nuitee
D
Diego fernando • family_with_children • co
8
Buena relación calidad/precio
Pros:

Si, buena relación calidad/precio

Cons:

El desayuno

2026-04-08 • via Nuitee
M
María Claudia Machado Eusse • couple • co
8
2026-04-05 • via Nuitee
G
garcia jimenez • couple • co
9
Pros:

Excelente ubicación y cómodas instalaciones.

Cons:

Un turno del personal fue poco amable.

2026-04-05 • via Nuitee
A
ana yulieth • solo_traveller • es
10
Pros:

La. Cama

Cons:

En la recepción eran un poco bordes

2026-04-03 • via Nuitee
A
Andrea • solo_traveller • co
10
Tranquilidad y facilidad de acceso a todo
Pros:

Aseo y ubicación

2026-03-31 • via Nuitee
J
Jair • couple • co
9
Pros:

La ubicación es perfecta. El desayuno es muy completo. Se cuenta con oficina para coordinar los tours.

2026-03-31 • via Nuitee
O
OBANDO GOMEZ • couple • co
8
Pros:

La cercanía a la playa

Cons:

El baño, muy pequeño, la ducha estaba dañada exparcia agua por todo lado.

2026-03-24 • via Nuitee
J
Jorge Luis • family_with_children • co
7
2026-03-24 • via Nuitee
M
marcela • family_with_children • co
8
2026-03-23 • via Nuitee
F
Flavia • couple • br
3
2026-03-18 • via Nuitee
T
Tissera • couple • ar
4
Por lo único que volvería es la ubicación y el balcón a la playa. Le falta mucha inversión a las habitaciones y un buen
Pros:

La ubicación

Cons:

La limpieza (sábanas sucias, pisos rayados, paredes con humedad lo mismo los espejos, OLOR INSOPORTABLE A HUMEDAD)
El trato de algunos del personal, sobre todo en cocina. No saludaban y trataban mal

2026-03-17 • via Nuitee
P
Paola Cardona • family_with_children • co
8
2026-03-17 • via Nuitee
O
Oscar Alejandro • family_with_children • co
9
Pros:

Ubicación

Cons:

La habitación inicial era muy oscura

2026-03-16 • via Nuitee
V
Velez • couple • co
4
Pros:

La ubicación, las instalaciones del restaurante, la comida y la atención del personal.

Cons:

Las instalaciones en general están bastante deterioradas y dan sensación de descuido y suciedad.

2026-03-14 • via Nuitee
M
Muñoz • family_with_children • co
10
2026-03-13 • via Nuitee
O
orellana • couple • cl
4
Ubicacion perfecta pero espacios super mal aprovechados
Pros:

La ubicación es muy buena estas al lado de todo!

Cons:

Las instalaciones son muy antiguas, los baños estan en muy malas condiciones, el wifi no llega a las habitaciones y el desayuno tiene muy poca variedad, sobretodo con la fruta.

2026-03-12 • via Nuitee
S
Simon • solo_traveller • co
10
Pros:

Muy buenas instalaciones, excelente servicio y la comida está muy bien

2026-03-12 • via Nuitee