Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Variety of food options
Cons:
Cleanliness issues noted
Rooms with no windows

Categories

Cleanliness
7.34
Some noted cleanliness issues in rooms; general sentiment suggests it was acceptable but not exceptional.
Service
8.81
Guests consistently praised the staff for being friendly and accommodating.
Location
8.85
The location is highlighted as convenient and close to attractions.
Room Quality
7.8
Rooms were described as comfortable, although some had issues like no windows.
Amenities
8.33
Amenities like breakfast received positive remarks with plenty of choices.
Value for Money
7.79
Value was considered good, balancing price with services provided.
Food and Beverage
8.34
Breakfast options were well-received, with many mentioning quality and variety.
Overall Experience
8.31
Overall positive experiences with several guests recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:28

Property Description

Locally Designed Rooms

The air-conditioned rooms at Family Hotel feature locally made wooden furniture, providing a unique and authentic touch to your stay. Each room is equipped with modern amenities such as a TV, wardrobe, and minibar, ensuring a comfortable and convenient experience.

Convenient Services

Guests at Family Hotel can take advantage of a 24-hour front desk offering services like luggage storage and travel information. Additionally, laundry and car rental services are available to cater to all your needs during your stay.

Central Location

Situated in downtown Vientiane, Family Hotel offers easy access to the city's main attractions and dining options. Explore the nearby Mekong River, Wat Sisaket, and Hor Prakeo, making the most of your stay in the heart of the city.

Book your stay at Family Hotel now and experience comfort, convenience, and local charm in Vientiane!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: VTE

Location

Guest Reviews

8.2
Based on 397 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.85
Room Quality: 7.8
Amenities: 8.33
Value for Money: 7.79
Food and Beverage: 8.34
Overall Experience: 8.31
M
Mario • solo_traveller • es
1
2026-08-26 • via Nuitee
M
MAHADHIR MOHAMED • solo_traveller • in
7
2026-07-12 • via Nuitee
T
Trong • couple • vn
8
2026-07-04 • via Nuitee
J
Joffrey • couple • fr
8
2026-04-01 • via Nuitee
A
Atikamas • extended_group • th
9
Pros:

เดินทางสะดวก พนักงานให้ความช่วยเหลือดีมากค่ะ

2026-03-31 • via Nuitee
H
Hans-Gerd • solo_traveller • de
6
2026-03-10 • via Nuitee
V
VERONIQUE • solo_traveller • fr
8
2026-03-09 • via Nuitee
W
Worsnytmair • Solo travel
10
The place to stay in Vientiane Laos!
Pros:

This hotel made me feel right at home. The staff was professional warm and welcoming. Everything that I asked help with. They were able to assist me. They were kind enough to direct me to stores that needed to travel to. I like the accommodations. Everything is very clean. To free breakfast is out of this world tasty especially the omelet. I'd give him more than five stars If I could.

2026-02-12 • via Tripadvisor
A
Amanda1906 • Solo travel • Worcestershire, England
4
Charged for a supposed upgrade to being near a construction site
Pros:

When I arrived at the hotel, I was given a third floor room, that when I opened the curtains to the balcony, I was faced with a brick wall. I kindly asked the management if I could move rooms which they did move me to the seventh floor only to have a construction site buildingday and night. This has made the stay at this hotel, most unpleasant and on top of this I was also charged 70USD for the supposed upgrade. The only thing that was better was the view over Vientian, but this was mad by construction workers overlooking my room and constant noise from building work nowhere in the promotion of this hotel was this explained.

2026-02-09 • via Tripadvisor
K
Kent Hortle • couple • au
7
2026-01-19 • via Nuitee
I
IAIN MCROBBIE • couple • gb
7
Pros:

Very friendly and helpful staff

Cons:

Apart from the egg cooking station the breakfast was limited.
If you get upgraded to deluxe, there is no city view due to a recent construction.

2026-01-09 • via Nuitee
S
Sirinporn • couple • th
9
Pros:

ดีทุกอย่างเลยค่ะ พนักงานดีมากๆสอบถามอะไรได้หมดยิ้มแย้ม
อยากจ่ายเงินแบบไหนคำนวณให้หมด ทำแอปเรียกรถให้ด้วยค่ะ อาหารเช้าอร่อย หลากหลาย ห้องดีมาก

Cons:

มีเสียงดังช่วงประมาณตี2 แบบสดุ้งตื่นเลยค่ะ
(ประมาณคนทุบผนัง)

2026-01-06 • via Nuitee
M
Mika • solo_traveller • jp
8
よかった
Pros:

朝食の質がとても良くなっていた
スタッフの対応が良かった
部屋の大きさはよかった

Cons:

部屋の横が工事中であり、窓を開けルコとができなかった。
夜にぶーという音が聞こえていた。
机の上の灯りを変えていただきましたが、必要な時に灯りがなかった。

2025-12-23 • via Nuitee
R
Rita • solo_traveller • hu
10
Kedves személyzet, tiszta, felszerelt szoba, fürdőszoba, kényelmes ágy, finom, bőséges reggeli.
Pros:

A reggeli várakozáson felül bőséges és változatos volt, étvágygerjesztő módon feltálalva, finom, ízletes minden, amit ettem. A személyzet nagyon kedves, segítőkész, barátságos, nagyon ajánlom ezt a szállást mindenkinek.

2025-12-16 • via Nuitee
P
Phourasvong • solo_traveller • ca
8
2025-11-20 • via Nuitee
D
davanht2024 • Friends getaway
10
Very​ good experiance hotel in Vientiane
Pros:

I have very good experiance in this hotel, I allowed ti check-in at noon after long trip by train from BKK, staffs was very friendly and​ helpfull.​Room was clean and big enough for​ me, breakfast was great and​the​ special very​ good​ for​me is Coffee, it is better than 5 stars hotel Coffee. I will be back again for sure.

2025-11-19 • via Tripadvisor
C
Céleste • extended_group • fr
10
Un bon accueil
Pros:

Le personnel est très sympa et parle bien anglais.
Nous sommes arrivés tôt le matin et le personnel nous a donné une chambre dès 10h.
Nous avons aussi apprécié le petit déjeuner sous forme de buffet, inclus.

2025-11-17 • via Nuitee
P
paurico2019 • Solo travel
10
Great staff!
Pros:

Very kind front of desk and staff and the rooms are very nice and comfy! There was a problem with my booking and the people helped out no problem!

2025-10-31 • via Tripadvisor
N
ngoc • extended_group • vn
7
2025-10-29 • via Nuitee
E
Eric • solo_traveller • au
8
Very poor infrastructure in Laos🥸
Pros:

People at the hotel were very nice👌

Cons:

Cheaper

2025-10-19 • via Nuitee