Oak Ray Serene Garden Hotel

Hotels
7.2 (27 reviews)
No 189 Rajapihilla Mawatha , Kandy , lk

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good customer service
Delicious breakfast
Comfy rooms
Cons:
Limited breakfast variety
Bathroom space issues
Humidity in room

Categories

Cleanliness
6.2
Room was difficult to aerate leading to humidity buildup.
Service
8.2
Good customer service and attentive staff during the stay.
Location
7.7
Liked the location and the mountain view, though a bit far from the center.
Room Quality
6.7
Comfortable beds but limited space in the bathroom.
Amenities
7.7
Beautiful and uncrowded pool, good bathroom features.
Value for Money
6.7
Perceived as fair given the service and amenities.
Food and Beverage
7.7
Breakfast variety appreciated, though more options could enhance experience.
Overall Experience
6.7
Overall positive, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:06

Property Description

Scenic Views and Modern Comforts

Private Balconies and Free WiFi: Enjoy stunning views of Kandy Lake from your private balcony while staying connected with complimentary WiFi.

Rooftop Dining and International Cuisine: Indulge in delicious international dishes at the rooftop restaurant with panoramic views of the skyline and lush greenery.

Convenient Services and Amenities: Benefit from services like currency exchange, laundry, and free on-site parking for a hassle-free stay at Serene Garden Hotel.

Experience tranquility and convenience at Serene Garden Hotel - book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 27 reviews
Cleanliness: 6.2
Service: 8.2
Location: 7.7
Room Quality: 6.7
Amenities: 7.7
Value for Money: 6.7
Food and Beverage: 7.7
Overall Experience: 6.7
L
Lihini • family_with_children • lk
6
very good
Pros:

good customer service. breakfast i liked. even good view from our room. altogether it's a good hotel.

Cons:

add more variety food in breakfast

2026-01-19 • via Nuitee
T
Tom • family_with_children • us
7
2025-12-29 • via Nuitee
T
T S J • family_with_children • lk
10
2025-12-20 • via Nuitee
S
Sylvain • family_with_children • fr
8
Séjour reposant avec belle piscine
Pros:

Accueil attentif et professionnel. Petit déjeuner très copieux (international et local), mention spéciale pour les omelettes du chef ! Personnel aux petits soins. Magnifique piscine peu fréquentée, dont nous avons profité tous les jours avec nos ados,(mais attention piscine extérieure non chauffée).Serviettes de piscine fournies. Salle de bain satisfaisante (avec bon débit d'eau donc parfait pour les shampoings). Lits très confortables. Hôtel situé a environ 10 min en tuk-tuk du centre ville (mais bien montrer l'adresse au chauffeur car plusieurs hôtels avec un nom semblable).

Cons:

Chambre difficile à aérer donc accumulation de l'humidité au long du séjour.

2025-07-26 • via Nuitee
T
Thusitha • couple • lk
7
Location was good.
Pros:

The breakfast was very good and delicious. We liked the location and the mountain view from our room. It was so comfy because of the location.

Cons:

Due to the heavy wind the bathroom door was opened and it disturbed our sleep a bit. We managed to fix it by ourself. The bathroom does not have enough space so it is a bit uncomfortable.

2025-07-20 • via Nuitee
E
Emilie • solo_traveller • fr
10
2025-07-16 • via Nuitee
H
Hasitha • young couple • lk
8
Very good
2025-01-21 • via Nuitee
K
Kuriakose • group • ae
1
Bad
Pros:

We didn't like anything except the location.

2025-01-01 • via Nuitee
M
Melanie • with friends • au
8
Very good
Pros:

Exceptional staff always willing to help. Breakfast staff were really attentive and the buffet was really tasty. Location was great and the pool was lovely and refreshing. Our suite was massive.

Cons:

The room smelt a bit smokey and the kitchenette wasn't very clean as it was a bit old but the family suite was massive. There was an error on the site with the price so I'd check directly with the hotel first.

2024-09-17 • via Nuitee
A
Andrea
4
Pros:

First of all the condition of bathroom and the cleanliness of the room in general was really poor, insect on the floor, mold and dirty at evwry corner.In the morning, after informing the reception that the water was cold, and after the visit of some staff, we have been forced to take cold shower, since the problem was not solved after more than 40 minutes. In additio the quality of the food (dinner and breakfast) below average with limited options. UNFORTUNATELY I CANNOT UPLOAD THE PICTURES OF THE DISGUSTING BATHROOMS WE FOUND

2024-09-05 • via Nuitee
V
Vera • with friends • de
7
perfect for one night.
Pros:

there are many monkeys running around. very cute. also the rooms are nice and with a spacious balkony.

Cons:

it's a little far from town but easily reachable via tuk tuk.

2024-02-12 • via Nuitee
A
Anupam • group • in
7
Nice Hotel
Pros:

Overall stay was good with nice rooms

Cons:

Smelling corridors

2024-01-02 • via Nuitee
K
Knies • family with young children • in
6
The hotel needed a good bleaching, but the location was pretty good.
Pros:

I liked that they had an option for a family room, it had 4 twin beds and one queen size.

Cons:

The rooms need a nice bleaching. There is mold in all of the bathrooms and the cabinets and counter were falling off in the family room. They legit taped the counter together.

2023-12-30 • via Nuitee
Y
Yuri • young couple • gb
7
Nice hotel, not far from the lake
Pros:

The breakfast was really good, especially when the buffet was organised.
The swimming pool was heaven in the hot days!
Staff very helpful

Cons:

There were occasional leaks of water in the bathroom (spilling into the bathroom as well) that wasn't clear where they were oming from. We haven't told the staff as it wasn't a major issue

2023-10-16 • via Nuitee
J
Jacob • family with young children • dk
10
Really good!
Pros:

The food was really good at reasonable prices. The staff was friendly and did their outmost to help us - we stayed for a week because we had to visit family in Kandy, and the staff did a lot to help us arranging family dinners, etc.
The rooms are good value for price, and it’s only a short Tuk-tuk ride away from the center of the city.

We will definitely stay there again, when we return to Kandy - ftr. then we have visited Kandy many times, where we have stayed at many different hotels. This was absolute our best stay - Oak Ray is our new favorite hotel in Kandy!

Cons:

Nothing!

2023-09-12 • via Nuitee
A
Asith • family with young children • it
9
Superb
2023-09-02 • via Nuitee
M
Maaike • family with young children • nl
1
Bad
Pros:

Good views of Ella. Especially from the dining room. Close to town.

Cons:

Our room was covered in black mold. The staff showed us a few alternatives, some also covered in mold. Eventually the final offer was a double room for the price of a family room. WiFi wasn’t working throughout the hotel. We ended up leaving and booking elsewhere.

2023-08-19 • via Nuitee
C
Caroline • family with young children • be
9
Superb
Pros:

Nice and big rooms
Nice Swimmingpool
Nice view
Let us take breakfast later than foreseen. Thanks for this!

Cons:

A bit decentraliser that I thought
Little smell in the corridor at the ground floor…

2023-08-19 • via Nuitee
K
Kunduz • with friends • ae
5
Poor
Pros:

Location and staff

Cons:

Very bad condition of furniture,luckily bed wasn’t broken, rest of the furniture was broken, dirty rooms
Breakfast was poor, nothing fresh. They said breakfast till 9-30, but by 9 was empty buffet, if we can name it buffet.

2023-08-12 • via Nuitee
L
Linor • family with young children • us
8
Very good
Pros:

The location was good, the room is big and the staff was nice. Breakfast was good.

Cons:

We need 4 beds, three were OK but the fourth was just a mattress that was really really soft.
The room and the bathroom are pretty old.
Not a good wifi

2023-08-12 • via Nuitee