Da Vienna Boutique Hotel

I booked a Junior Suite and paid a premium price, but unfortunately, the experience fell far short of expectations. The room was located on the 3rd floor, and right from the start, the ceiling lights weren’t working. While I chose to overlook that, the real issue was the air-conditioning—it wasn’t cooling at all, even after running for over three hours. Since I checked in late at night, I didn’t bother requesting a room change, but it was definitely inconvenient.

The next morning, I discovered that the fridge in the room wasn’t working either—everything I had stored inside was warm. On top of that, I went to use the fitness center only to find that all the treadmills were out of order and unusable.

When I headed down to the café for breakfast around 8:30 AM, most of the food was already gone and not replenished, which was another disappointment. For a hotel that charges a premium, I expected much better.

To be fair, the staff were friendly and polite, and after I reported the fridge issue, it was promptly replaced. Still, the condition of the facilities and overall experience do not justify the price I paid.

Sadly, I won’t be returning. This hotel needs serious updates and maintenance before it can be considered good value.

Good breakfast, helpful staff, good location. Only lacking was the hotel itself which is a bit outdated and needs some refurbishing. Need cleaner towels and bed sheets but otherwise okay for a short stay and maybe if you just need a place to rest after your golf game.

Booked 2 rooms. rooms 624 and 626

Cons
- one of the room door latch was broken when we checked in. I suspect this was either highlighted or not by the previous guests or even housekeeping when they made up the room. No safety.
- on the 1st night, our room was not made up. Our key card cannot access the room door. Housekeeping Master card also cannot access our room. no one left a note or even inform us that our room could not be made up and just left the bed untidy.
- AC not strong - the walls were doodled in both rooms by previous guests(kids maybe) no effort to touch up painting.
- the corridor ventilation is bad, AC not strong.
- Cafe breakfast area AC was weak as well. Ventilation quite poor.

Pros
- Good customer service at the reception - Good location

Its a good places,,,,easy to access a street food..their a bed so comfortable,,,i like their smells hotel very fragrant..the hotel also good to having deep sleep very quiet… their staff also friendly and very helpful,,,their food for breakfast veryy nice and delicious

I paid a high price for a Junior Suite located at the 3rd floor. The ceiling lights not lighted up but I am not bothered. However, the air-con was not cold even after 3hrs! I checked in quite late at night so I didn't bother to request to change room. The next morning, I realize the fridge was also broken, all my drinks are warm. The fitness center, all the treadmills are also broken and cannot be used. I went down to café for my breakfast around 8.30am. Most of the food are already emptied and not refilled. I am very disappointed and this is not what I have expected. The staff working here are nice and polite, the fridge was also changed after my request. However, I will never return again. It's not worth the price I paid, for this kind of rundown facilities.

Good hotel, good food, good staff & good location.

Very old hotel. Has a permanent musky smell. They really need to do extensive maintenance because there are way better hotels for the same price range.

Its honestly was very dirty everywhere and I’m surprised people are still booking to stay here. It really needs a whole lot of care and hopefully it gets it soon.

Stain in cup, pubic hair at toilet bowl, stain around the shower area, rotting door frame, broken parts on the floor, i mean, it really was disgusting for me.

I really would not recommend. I’m sorry.

Nice place for short stays.

Nice hotel and friendly staff

Nice place

Cons: Confirmation email from Expedia says Check-in time starts at 2pm while check-in time at hotel says 3pm. Despite waiting till 3pm, room is still not ready and had to wait again. We had reached hotel at about 1.40pm but only managed to go to room after 3.20pm. Plus: Room generally clean.

Staff was helpful and overall pleasant stay. This is not the first time we’re staying here. However this round, although we’re placed on non-smoking floor, can still smell cigarette stench coming from guest room and along doorway.

Spa was great! totally recommended.

Check in process could have been better, our queue was cut and the staff did not tell the guy to queue but instead processed his check in first. after check in, was trying to get our child to nap but kept getting disturbed by housekeeping who kept calling our room phone over a half hour period as the system did not update records that we had already checked in.

Smells of old carpet and old furniture. Toilet smell of drain sewer. And there’s mosquitoes?!?!?! View of houses roof?

Staying for 2 nights, hardly have time to explore the hotel

The hotel is great. The bedroom is spacious. It is a walking distance to Nagoya Mall. The breakfast was limited. Serving the same food daily. Was looking forward for the hotel Live Band and sadly there is no Live Band. Other than that the staff is good, helpful & friendly.

Room, breakfast was good..but service from reception was terrible...toilet got choke.inform them 3 times until check out, nothing was done...not considering coming back again..bye bye

Choose to avoid in future , no comment .

No No , don't waste extra money to book Grand deluxe Room. We reached the hotel at 10Pm after dinner, was given room 729. After a good 30min, aircon only blow wind and is not cold at all, technician was send after our call to front desk, after check still not cold, was told by technician that will inform front desk. After a good 30min, nothing . So we went down to front desk to request change of room, was given another grand deluxe on 1023. Same issue that aircon are not cold, worst that this room have a strong foul smell, went down again and was told that there is no more grand deluxe room avail, in normal situation, most hotel will upgrade our room but I was told that either I take 729 or 1023 , if not I would have to pay additional $26 each night for other upgrade room , which this is so ridiculous. after more than 20min of talking as we cant speak Bahasa , and he cant speak proper English, we are not willing to take room729 or 1023 and also not willing to pay addition for upgrade , we were DOWN GRADED to deluxe room with No refund. We took the room 613 and settle in for the night and was told that the management will look into it the next day , no answer from anyone till the 3rd day when we check out, No apologize , No update from hotel .

And also we have 2 suits , 2 deluxe 1 grand deluxe booked for this trip , all our 5 room have the same problem, Smelly bed sheet / pillow case .

We will strongly avoid this hotel in future .

Lousy , Smelly Bed / Pillow. Mattress so hard. Only 1 pillow each .