The Penthouse at Grand Plaza

The lobby is shabby. Pay more attention to the other reviews which I unfortunately did not. This is a residential building and the proprietors try to disguise. They impose all these rules before you even arrive and insist that if you do not print off your permit you will not be able to enter the building. There is way to much contact before you arrive bordering on harassment. The photos are not reflective of the accommodation as it is dated. Plus one of the reasons I booked it was for a balcony to smoke on which I discovered upon arrival was prohibited. There is no outside furniture which makes it seem pointless having a balcony. If you are considering booking this accommodation make sure to view other options as you can definitely find somewhere way nicer for a similar price

N/a

Our penthouse was not a two storey one like in the photo, but it was good. What we found is that it wasn't really ideal for 3 people and one of our friends had to go somewhere else to have privacy of her own room. Although there is a comfy sofa bed, if all members of your party need privacy of their own room, I would not recommend a one bed apparent for more than a couple (or a family) even though it is listed as accommodating up to 4 people. Also, if anyone is travelling by train from the airport, bear in mind that there are two Grand stations. One is on the blue line (the line that goes to the airport) and one is on the red line (almost directly underneath the apartment). It would have been useful to be told in the (otherwise very detailed instructions) that one needs to change at Jackson to the red line to alight at the correct Grand station.

Could have done with a slightly bigger bed and an electrical kettle for making hot drinks.

Apartment is very nice, building and common areas are quite dated and could do with a fresh layer of paint

Posibilidad uso piscina para esperar vuelo una vez cerrado el check out

Hello. Our experience was unpleasant because of the owners' conduct, and there are rules or inconveniences that make the stay difficult. If you read other reviews, you will see that the owner seems to make unusual or untruthful statements. When I left a review on google reviews, the owner left a response stating that I didn't try to tip the doorman when checking out. This is false and the owner knew this is false. We told the doorman immediately that we were happy with his service and were happy to give a tip. We don't know why the owner was dishonest about this detail, but it's a weird sign. As for the apartment, there are some inconveniences. The pull-out sofa bed is very uncomfortable and short — my feet dangled off the end, even though I'm only 5'10". The owner responded to us that all pull-out beds are like this, but this isn't true. All other sofabeds we used on our vacation were fine. For an apartment that is $365 a night, this second bed should be a lot better. Secondly, there are a lot of rules to follow. You can't check in unless you printed out a special piece of paper beforehand. If you forget to bring the paper, you can't enter. And the day before checkout, there are many instructions sent by email related to how you must leave the place to avoid a fine. The email states 6 times that checkout is at 10 a.m. There were about 9 other rules to follow in the email before leaving. If you want to store your luggage for a few hours, the owners tell you in a separate email to tip the doorman "very generously." When I asked the owner if she could help coordinate this tip with my credit card or a digital payment, she responded rudely and offered no help. We kept in regular contact with the doorman to make sure he received a tip because he is a nice and helpful guy. But I can't recommend this place.

El sofa-cama no es muy comodo

Es ist nicht so gut schallisoliert.

Really nothing that could have been improved during our stay.