Aglow Hotel Harbor Bay Batam

Hotels
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7.3 (35 reviews)
Jl Duyung Sungai Jodoh, Kec. Batu Ampar, Kota Batam, Kepulauan Riau , Jodoh , id

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Non-smoking throughout
Fire extinguishers
Smoke alarms
See all facilities

Review Highlights

Pros:
Clean and comfortable beds
Spacious rooms
Friendly staff
Cons:
Poor room service
Inconsistent air conditioning
Quality of breakfast needs improvement

Categories

Cleanliness
6.23
Some issues with cleanliness were reported, particularly in the toilets.
Service
8.2
Staff were described as friendly and accommodating, although there were concerns regarding responsiveness.
Location
7.24
Location was noted to be along a dusty main road, making it challenging to cross.
Room Quality
7.69
Rooms are spacious and comfortable, though some issues with noise and inconsistency in air conditioning were reported.
Amenities
7.22
Amenities are good, but some improvements are needed, particularly for families.
Value for Money
7.68
Value is reasonable given the quality of the room and some services, despite some shortcomings.
Food and Beverage
6.73
Breakfast quality was seen as poor, lacking variety.
Overall Experience
7.4
Overall experience was decent with notable areas for improvement, particularly in service responsiveness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:43

Property Description

Stunning Views and Modern Comfort
Enjoy breathtaking city views from the terrace and indulge in delicious meals at the on-site restaurant. The air-conditioned rooms with free WiFi and private bathrooms ensure a comfortable stay.

Relaxation and Convenience
Unwind in the garden or enjoy room service at any hour with the 24-hour front desk catering to your needs. Some rooms offer serene pool views and all are equipped with essential amenities for your convenience.

Delicious Breakfast Spread
Start your day right with a buffet offering a variety of options including continental and Asian dishes. Fuel up for your adventures in Jodoh with a hearty breakfast at GGI Hotel.

Plan your stay at GGI Hotel today and experience luxury and comfort in Jodoh.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.3
Based on 35 reviews
Cleanliness: 6.23
Service: 8.2
Location: 7.24
Room Quality: 7.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 6.73
Overall Experience: 7.4
I
Indry couple id
7
2026-02-10 via Nuitee
H
Hasnoor couple my
9
2026-01-29 via Nuitee
S
SHAHRUL couple my
10
2026-01-25 via Nuitee
H
Hamballi family_with_children sg
10
Pros:

Nice and sufficient

2026-01-25 via Nuitee
A
Ah couple sg
9
Pros:

Spacious room

Cons:

Need to cross main road to shop around

2026-01-21 via Nuitee
T
TAN couple my
9
2026-01-01 via Nuitee
M
Muhd couple sg
10
Cons:

Room service was very bad. It took them 4 hours just to do room service even after several reminder in advance.

2025-12-29 via Nuitee
S
Sunati couple sg
7
GGI
Pros:

Clean and comfortable bed. Spacious room.

Cons:

The location is along the main road which is quite dusty difficult to cross.

2025-12-26 via Nuitee
M
Muhammad Firdaus couple my
10
Nice place, beautiful and clean
Pros:

Environment

Cons:

No one, all Goods

2025-12-25 via Nuitee
P
Pei Shuang extended_group my
8
2025-12-23 via Nuitee
J
joseph agastin solo_traveller my
8
Nothing
Pros:

Good

Cons:

All ok

2025-12-21 via Nuitee
K
KAMISAH couple sg
1
Pros:

We loved the room and found the hotel very pleasant overall. Some improvements are needed in the toilet, and the air conditioning was inconsistent and quite irritating at times.

The room is next to the roadside, so it is kind of noisy.

Cons:

I would like to share feedback regarding our recent stay, which unfortunately involved several issues. We booked a deluxe room but were initially given a twin room, and staff insisted this was what we booked until I showed my confirmation. Although we were later upgraded to an executive room due to availability, the non-smoking room requested for my children was not honored, as it had already been given to other guests. We were then asked to move rooms the next day due to a regular guest’s booking, which caused unnecessary hassle, especially since it involved my children.

Additionally, despite requesting a late checkout until 1:00 PM, housekeeping entered my daughters’ room without knocking or confirming first. This was very concerning and could have been dangerous; proper checks and knocking procedures should always be followed, especially for families with children.

On a positive note, we appreciate the staff for keeping the cake my children left behind and arranging transport to the ferry terminal. However, providing a minivan instead of a car would be more convenient for families with luggage. Breakfast was acceptable but did not stand out.

Please review guest booking details more carefully, particularly for families, to avoid similar situations in the future.

2025-12-21 via Nuitee
S
Siti Rahayu couple sg
9
Pros:

Clean , staff were great. Free shuttle to harbour bay ferry.

2025-12-15 via Nuitee
S
Seri couple sg
9
Its was a smooth transaction & nice environment
Pros:

The room very spacious and well maintained

Cons:

Swimming pool cn be improved

2025-12-09 via Nuitee
S
Sara couple sg
5
OHK
Pros:

Room Bed very spacious .

Cons:

No cleanliness , Toilet too small , Water too shallow . Breakfast was not that fabulous thou so Need more Improvement . Stay 2nd floor not very pretty sight at all .

2025-12-07 via Nuitee
A
Astutik family_with_children id
9
Pros:

Staffnya super ramah tamah terutama security bagian buka pintu

2025-12-03 via Nuitee
K
Koh couple sg
8
2025-11-30 via Nuitee
R
richard couple sg
10
2025-11-14 via Nuitee
J
Joseph solo_traveller my
8
Not bad
Pros:

Ok

Cons:

I book superior but they said not ready wait again 30 minutes

2025-11-03 via Nuitee
R
Rasid solo_traveller sg
10
2025-10-30 via Nuitee