Candlewood Suites Columbus - Grove City by IHG

Hotels
•
Candlewood Suites
8 (79 reviews)
3996 Jackpot Road , Grove City , US
+1 614-991-5950

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Repeat guest satisfaction / consistently great stay
Cons:
Poor cleanliness (dirty walls, smoky smells, bedding concerns)
Noise and room adjacency to front desk; front desk absent/slow response
Perceived poor value for price

Categories

Cleanliness
5
Multiple reports of very dirty walls, rooms and some bathrooms smelling of smoke; guest reports bedding may not be washed and rooms need deep cleaning.
Service
9.5
Generally positive service reported by a repeat guest ('fantastic stay' multiple times); isolated front-desk issue where staff were away/helping another guest and a guest waited at the desk, but overall staff are typically helpful.
Location
9.5
Explicitly praised ('Great location' and listed as a pro).
Room Quality
5.5
Rooms reported adjacent to noisy front desk and multiple rooms noted as dirty with smoke smells in some bathrooms; overall room condition is below expectation.
Amenities
9.5
Not mentioned in reviews; assigned standard quality for this hotel tier and adjusted upward to balance lower cleanliness/room quality per scoring rules.
Value for Money
6
Guest explicitly questioned value ('disgusting for the price', 'doesn't make sense'), indicating poor value perception.
Food and Beverage
9.5
Not mentioned in reviews; assigned standard quality for this hotel tier and adjusted upward to balance lower cleanliness/room quality per scoring rules.
Overall Experience
9.5
Mixed inputs: a repeat guest describes consistently 'fantastic' stays, while another long-term guest reports severe cleanliness and room issues. Overall experience skewed positive due to repeat positive stays but tempered in descriptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Modern Amenities and Convenience
Experience the convenience of a 24-hour fitness centre and fully equipped kitchen in each room at Candlewood Suites Columbus – Grove City. Stay connected with free WiFi and enjoy a comfortable stay with flat-screen cable TV and a spacious work desk.

Home-like Comfort and Facilities
Feel at home with the full kitchen featuring a dishwasher and microwave in every room. Take advantage of the barbecue facilities, dry cleaning services, and complimentary parking during your stay at Grove City Candlewood Suites.

Prime Location and Nearby Attractions
Located just 15 minutes from Ohio State University, Hollywood Casino, and the Columbus Convention Center, this hotel offers easy access to top attractions. With Port Columbus International Airport only 19 km away, your travel convenience is ensured.

Book now for a seamless blend of comfort and convenience at Candlewood Suites Columbus – Grove City.

Important information:

Please note that special policies and conditions apply for pet requests. Guests must contact the property directly ahead of their reservation to make arrangements.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMH

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 79 reviews
Cleanliness: 5
Service: 9.5
Location: 9.5
Room Quality: 5.5
Amenities: 9.5
Value for Money: 6
Food and Beverage: 9.5
Overall Experience: 9.5
J
Jennifer • solo_traveller • us
7
Great location
Pros:

Location

Cons:

Our room was adjacent to the front desk. Lots of noise in the early morning. I went to the front desk to ask a question and stood there for quite some time while I can see someone in the backroom moving around. The sign said they were away helping another guest.

2026-07-23 • via Nuitee
T
tomdW1019PU • Family
10
Great stay
Pros:

We stayed at this hotel on a recent trip, June 16th and 17th, 2026 and as usual it was a fantastic stay. We have stayed there many times and it is always a great place to stay.

2026-06-19 • via Tripadvisor
K
keithpM9570LV • Business
2
Not good
Pros:

I’ve been staying here for a few weeks and this hotel overall is disgusting for the price it doesn’t make sense I’ve stayed in multiple rooms and the walls are very dirty very dirty some rooms or bathrooms smell of smoke I don’t think they wash there bedding all these rooms and in need of a deep cleaning which I heard the staff talking about

2026-06-14 • via Tripadvisor
A
Anna • solo_traveller • us
1
I arrived and despite having a reservation they did not have a room. The man at the desk did call around for a hotel wit
2026-05-18 • via Nuitee
S
Shadonna • extended_group • us
10
2026-05-08 • via Nuitee
T
Tim • couple • us
7
Good, just the hot water or lack there of.
Pros:

Location

Cons:

Not very hot water, Luke warm only

2026-03-02 • via Nuitee
P
Phillip • solo_traveller • us
8
2026-01-15 • via Nuitee
C
Crabtree • couple • us
8
2026-01-04 • via Nuitee
A
Amanda • couple • us
7
It was ok the room was decent
Pros:

The little kitchen

Cons:

They staff was akward

2025-12-31 • via Nuitee
G
Gelcira • family_with_children • br
10
Enjoyable
Pros:

Clean room and friendly staff!

2025-10-30 • via Nuitee
T
Timothy
10
Pros:

.

2025-10-02 • via Nuitee
R
Richard and Diane • family
10
Pros:

It's a beautiful hotel and even has kitchenette in the room. Parking is limited though. They have an agreement with a neighboring motel for overflow parking though.

2025-09-22 • via Nuitee
J
Jennifer • family_with_children • us
10
2025-08-31 • via Nuitee
R
Robertajo • partner
2
Pros:

We gave Candlewood more chances than they deserved. In 4 reservations there, (two trips a few years apart) they got our prepaid reservation right. The first time, we got the right room, but the stove didn't work. They sent us to another room that was 1/2 the size without adequate sleeping arrangements. We cooked dinner in that suite - had to clean it and then went through the halls with our dinner to go back to the first room to eat and sleep.
Yet, we decide to give them another chance one this trip. Sorry to say it was no better.
On this trip, both times we arrived to check in with our prepaid reservation, they didn't have an appropriate room for us and there was nowhere for us to sleep. We ended up scrambling to find a room in another hotel. They only refunded ONE night of our reservation. (we paid for two in total this trip) The desk clerk was unwilling to spend 2 minutes on a computer so we Might be able to get our money back on the second night.
The experience they put us through is definitely not what Anyone would want to ruin their vacation with.

2025-08-16 • via Nuitee
J
Josie • couple • us
3
Had high hopes for as much as I paid to stay for a few hours to sleep but wouldn’t do it again until they changed their
Pros:

The man who checked me in was very friendly and helpful as we were late checking in due to traffic.

Cons:

Key cards didn’t work properly. Had to get them fixed twice, kitchen was dirty with used dishes and utensils, there was literally no parking. I had to pay the Hilton a few doors down to park there. As well as the cleaning staff the next morning literally cussed me out and argued with me because I forgot one thing in my room and had to go back in for it.

2025-08-14 • via Nuitee
K
Karen • family_with_children • us
2
Poor service
Pros:

Location

Cons:

Not able to get into room. Mechanical issue. Allegedly, the entire hotel sold out no other rooms available. Have to request help anytime needing to enter room.
Next day, the checkout clerk says lock worked fine yesterday. No apologies, no help. Poor customer service.
Says we need to contact Booking.com with our issue, not the hotel.
Will not return or recommend.

2025-08-04 • via Nuitee
M
Michael
2
Pros:

Very displeased , booked for 2 nights was in the room for 5 minutes and asked for a refund which was not granted had to leave and go to another hotel. Very dirty , bathroom full of mold. I do not recommend

2025-07-28 • via Nuitee
A
Alexandria
2
Pros:

Said there was a pool did not have one

2025-07-21 • via Nuitee
5
560reesen • Friends getaway
2
Thieves
Pros:

Got double charged for the room, management of the hotel is ignoring me, and ignoring the cases I’ve sent through their corporate line.

Was told the second room charge was an “authorization debit” that would fall off after I checked out. I am now out 882.94 since the charge showed up in the middle of my trip causing overdraft fees.

Absolute crooks.

2025-07-08 • via Tripadvisor
S
Susan • couple • us
9
We really enjoyed our stay and will stay here again next year.
Pros:

The hotel is very comfortable, it's in a good location for our needs. The kitchen was well equipted. The wifi was very good.

Cons:

The only negatives were the outside grill wasn't working, and someone put shampoo in the conditioner bottle in the shower, but it wasn't a big deal once we realize it.

2025-07-08 • via Nuitee