Candlewood Suites Columbus - Grove City by IHG

The little kitchen

Clean room and friendly staff!

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It's a beautiful hotel and even has kitchenette in the room. Parking is limited though. They have an agreement with a neighboring motel for overflow parking though.

We gave Candlewood more chances than they deserved. In 4 reservations there, (two trips a few years apart) they got our prepaid reservation right. The first time, we got the right room, but the stove didn't work. They sent us to another room that was 1/2 the size without adequate sleeping arrangements. We cooked dinner in that suite - had to clean it and then went through the halls with our dinner to go back to the first room to eat and sleep.
Yet, we decide to give them another chance one this trip. Sorry to say it was no better.
On this trip, both times we arrived to check in with our prepaid reservation, they didn't have an appropriate room for us and there was nowhere for us to sleep. We ended up scrambling to find a room in another hotel. They only refunded ONE night of our reservation. (we paid for two in total this trip) The desk clerk was unwilling to spend 2 minutes on a computer so we Might be able to get our money back on the second night.
The experience they put us through is definitely not what Anyone would want to ruin their vacation with.

The man who checked me in was very friendly and helpful as we were late checking in due to traffic.

Location

Very displeased , booked for 2 nights was in the room for 5 minutes and asked for a refund which was not granted had to leave and go to another hotel. Very dirty , bathroom full of mold. I do not recommend

Said there was a pool did not have one

The hotel is very comfortable, it's in a good location for our needs. The kitchen was well equipted. The wifi was very good.

i liked the

Staff were not friendly & did not prioritize the fact that our room had a NONWORKING TOILET! It did not flush & water ran continuously. After 2 calls to the front desk hours apart & nothing being done, I called IHG and notified Expedia. They moved us to another room that was already occupied, as evidenced by the man sleeping in the bed upon us opening the room door. Staff response to situation was ridiculous! We sat in lobby with our things for an hour until they
finally cleaned another room for us. All the while we missed some of the wedding events that we were in town for and spent so much money on. I was so upset. ABSOLUTELY TERRIBLE EXPERIENCE!

I had a very nice stay. The front desk staff were all very nice

The hotel didn’t have a room available for me when I arrived so they had to find a room. They tried to say that I didn’t place an order for a room for 2 people. Then during the stay the power went out and my Mom who is handicapped had to walk down 4 floors.

Staff checking in was friendly. One of our rooms was dirty and smelled of string cleaning solution. Had to open a broken window to get the smell down.

Comfortable stay and convenient location. Printer wasn’t hooked up to computer so I wasn’t able to print out boarding pass. Not a big deal. Nice to have a kitchen. Nice accepting pets.