Hyatt Place Chicago/Downtown - The Loop

Hotels
•
Hyatt Place
8.6 (4445 reviews)
28 North Franklin Street , Chicago , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
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Review Highlights

Pros:
Great location
Friendly staff
Clean accommodations
Cons:
Poor internet service
Limited parking options
Breakfast quality could be improved

Categories

Cleanliness
8.49
Clean but some guests mentioned issues with bed comfort and linens.
Service
9.46
Staff were described as kind and helpful; multiple positive mentions about service.
Location
9.5
Great location close to events and attractions, frequently noted in reviews.
Room Quality
8.45
Room quality was acceptable; some complaints about noise and bedding comfort.
Amenities
7.98
Disappointment regarding pool hours and limited breakfast options.
Value for Money
8.44
Some guests felt that certain amenities were not worth the price.
Food and Beverage
7.49
Breakfast options described as standard and not notably good.
Overall Experience
8.96
Overall positive experiences, despite some issues. Guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:15

Property Description

Central Location
Situated in the heart of the city, Hyatt Place Chicago/Downtown – The Loop is just a stone's throw away from key social and cultural attractions, making it the perfect base for your city adventures.

Modern Amenities
Enjoy the convenience of a restaurant, fitness centre, and complimentary WiFi access during your stay. Each well-appointed room features a flat-screen TV, cozy sofa, and essential amenities for a comfortable experience.

Exceptional Services
With a 24-hour front desk, shared lounge, and business center, our hotel ensures that your needs are met promptly and efficiently. Take advantage of additional perks like bicycle rental and baggage storage for a seamless stay.

Ready to immerse yourself in the vibrant city of Chicago? Book your stay at Hyatt Place Chicago/Downtown – The Loop now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 60 per day.

Location

Guest Reviews

8.6
Based on 4445 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.96
G
Gina L • couple • us
4
Wonderful staff, lobby, bar and breakfast--Room, not so much...
Pros:

We loved the staff. We were there for our 1st anniversary, so we made the best of the room. But, the staff at that location were awesome! Even the bartender.

Cons:

The room is very basic for what is called a "Hyatt" hotel. The television connection was annoying, time consuming and not completely user friendly. There was no comforter or blanket provided, except for the thin blanket lined with PLASTIC (what was that?). The pillows were small on a king sized bed and they smelled funny. Stains on the walls, just very basic. Otherwise, the room was clean, just dated and not to "Hyatt" standards in our opinions. Also, we were informed that this particular location is a Hyatt (basic) location, which I was unaware of.

2026-03-13 • via Nuitee
E
Exyl • family_with_children • ph
5
Cons:

Room has no microwave..No Parking Area. Always in a hurry loading and unloading stuff.

2026-03-13 • via Nuitee
C
Candra • solo_traveller • us
10
Pros:

Nice and clean

2026-03-13 • via Nuitee
P
Porscha • couple • us
10
Beautiful
Pros:

Very clean and neat

Cons:

Parking

2026-03-09 • via Nuitee
A
Alejandro • couple • us
10
2026-03-09 • via Nuitee
S
Shaneka • solo_traveller • us
10
2026-03-09 • via Nuitee
A
Adams • couple • us
10
2026-03-09 • via Nuitee
G
Gavin • family_with_children • au
7
Pros:

Clean, nice bedding.

Cons:

No bedding for the couch bed.

2026-03-07 • via Nuitee
S
Sherry • extended_group • us
6
Pros:

The location was good. Room was clean. Coffee was great.

Cons:

Could not connect to the tv. Breakfast was okay.Nothing to write home about. The eggs did not taste fresh, the sausage was rubbery They may have been powdered eggs.I would think if I'm paying $11 for a meal it would have been fresh food. Over priced. $5 for a small bag of chips come on.

2026-03-02 • via Nuitee
A
Aviance • family_with_children • us
10
Excellent
Pros:

Enjoyed everything me and my family will visit again thanks!

Cons:

Everything was good

2026-03-02 • via Nuitee
M
Munoz Murillo • extended_group • us
10
2026-03-02 • via Nuitee
K
Katelyn • solo_traveller • us
8
2026-03-02 • via Nuitee
F
Felix Oliver • family_with_children • us
10
Staff, especially Julian was exceptional. I would definitely be back.
Pros:

Staff was great!

2026-03-01 • via Nuitee
A
AUSTIN • family_with_children • us
10
Pros:

Clean room and large

2026-03-01 • via Nuitee
T
Tamara • couple • us
8
2026-03-01 • via Nuitee
L
Leteisha • couple • us
7
Lovely
Pros:

The room set up

Cons:

High view

2026-03-01 • via Nuitee
F
FIDEL • family_with_children • us
6
2026-02-28 • via Nuitee
L
Liz • family_with_children • us
8
2026-02-28 • via Nuitee
B
Brett • family_with_children • us
8
2026-02-27 • via Nuitee
H
Hayez_Tarot • family_with_children • us
10
2026-02-26 • via Nuitee