Hyatt Place Chicago/Downtown - The Loop

Hotels
•
Hyatt Place
8.6 (4461 reviews)
28 North Franklin Street , Chicago , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
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Review Highlights

Pros:
Great location
Friendly staff
Clean accommodations
Cons:
Poor internet service
Limited parking options
Breakfast quality could be improved

Categories

Cleanliness
8.49
Clean but some guests mentioned issues with bed comfort and linens.
Service
9.46
Staff were described as kind and helpful; multiple positive mentions about service.
Location
9.5
Great location close to events and attractions, frequently noted in reviews.
Room Quality
8.45
Room quality was acceptable; some complaints about noise and bedding comfort.
Amenities
7.98
Disappointment regarding pool hours and limited breakfast options.
Value for Money
8.44
Some guests felt that certain amenities were not worth the price.
Food and Beverage
7.49
Breakfast options described as standard and not notably good.
Overall Experience
8.96
Overall positive experiences, despite some issues. Guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:15

Property Description

Central Location
Situated in the heart of the city, Hyatt Place Chicago/Downtown – The Loop is just a stone's throw away from key social and cultural attractions, making it the perfect base for your city adventures.

Modern Amenities
Enjoy the convenience of a restaurant, fitness centre, and complimentary WiFi access during your stay. Each well-appointed room features a flat-screen TV, cozy sofa, and essential amenities for a comfortable experience.

Exceptional Services
With a 24-hour front desk, shared lounge, and business center, our hotel ensures that your needs are met promptly and efficiently. Take advantage of additional perks like bicycle rental and baggage storage for a seamless stay.

Ready to immerse yourself in the vibrant city of Chicago? Book your stay at Hyatt Place Chicago/Downtown – The Loop now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 60 per day.

Location

Guest Reviews

8.6
Based on 4461 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.96
L
Luca • couple • us
6
2026-04-22 • via Nuitee
P
P • family_with_children • us
7
Pretty good
Pros:

Location

Cons:

The bartender she was rude

2026-04-21 • via Nuitee
R
Rachel • couple • us
6
2026-04-20 • via Nuitee
B
Byron • couple • us
10
Excellent stay I wish I had more time to stay and take advantage of more of the amenities provided
Pros:

Perfect location to walk to attractions.

Cons:

N/A

2026-04-20 • via Nuitee
• couple • us
1
2026-04-20 • via Nuitee
A
Airek • couple • us
10
Pros:

The view was amazing!

2026-04-19 • via Nuitee
• couple • us
7
2026-04-19 • via Nuitee
• extended_group • us
10
2026-04-19 • via Nuitee
M
Marquis • couple • us
10
2026-04-18 • via Nuitee
A
Amy • couple • us
10
2026-04-18 • via Nuitee
C
Cyn • couple • us
10
I enjoyed it and recommend it
Pros:

The cleanliness, staff positive attitude, and access

Cons:

Location

2026-04-17 • via Nuitee
S
Savannah • couple • us
10
2026-04-16 • via Nuitee
L
Lucia • family_with_children • us
10
2026-04-16 • via Nuitee
K
Kandis • extended_group • us
9
It was a great stay highly recommended
Pros:

Location, views,staff, cleanliness

Cons:

Parking

2026-04-14 • via Nuitee
H
Haleigh • extended_group • us
9
Amazing. Staff was great!
Pros:

Area was great location!

Cons:

NA

2026-04-13 • via Nuitee
D
Danny • solo_traveller • us
10
Excellent
Pros:

The room was clean, spacious, and the view 10 of 10

Cons:

$60 to park next door ( cheaper options a little farther of a walk)

2026-04-13 • via Nuitee
D
Debra • solo_traveller • us
10
2026-04-13 • via Nuitee
M
Mauricio • family_with_children • us
10
Pros:

Good

Cons:

Good

2026-04-11 • via Nuitee
T
thornton • solo_traveller • us
8
Pros:

Convenient and clean, and nice staff

Cons:

The pullout sofa bad was very uncomfortable.

2026-04-10 • via Nuitee
K
Karin • family_with_children • us
8
2026-04-10 • via Nuitee