Hyatt Place Chicago/Downtown - The Loop

Hotels
•
Hyatt Place
8.6 (4611 reviews)
28 North Franklin Street , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean accommodations
Cons:
Poor internet service
Limited parking options
Breakfast quality could be improved

Categories

Cleanliness
8.49
Clean but some guests mentioned issues with bed comfort and linens.
Service
9.46
Staff were described as kind and helpful; multiple positive mentions about service.
Location
9.5
Great location close to events and attractions, frequently noted in reviews.
Room Quality
8.45
Room quality was acceptable; some complaints about noise and bedding comfort.
Amenities
7.98
Disappointment regarding pool hours and limited breakfast options.
Value for Money
8.44
Some guests felt that certain amenities were not worth the price.
Food and Beverage
7.49
Breakfast options described as standard and not notably good.
Overall Experience
8.96
Overall positive experiences, despite some issues. Guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:15

Property Description

Central Location
Situated in the heart of the city, Hyatt Place Chicago/Downtown – The Loop is just a stone's throw away from key social and cultural attractions, making it the perfect base for your city adventures.

Modern Amenities
Enjoy the convenience of a restaurant, fitness centre, and complimentary WiFi access during your stay. Each well-appointed room features a flat-screen TV, cozy sofa, and essential amenities for a comfortable experience.

Exceptional Services
With a 24-hour front desk, shared lounge, and business center, our hotel ensures that your needs are met promptly and efficiently. Take advantage of additional perks like bicycle rental and baggage storage for a seamless stay.

Ready to immerse yourself in the vibrant city of Chicago? Book your stay at Hyatt Place Chicago/Downtown – The Loop now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 60 per day.

Location

Guest Reviews

8.6
Based on 4611 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.96
V
Veronika • solo_traveller • us
1
2026-07-16 • via Nuitee
J
Josselin • couple • us
10
2026-07-16 • via Nuitee
P
Patel • solo_traveller • us
5
Good
Pros:

Location

Cons:

When we arrived we have to wait for our rooms be ready for 30to 45 minutes

2026-07-15 • via Nuitee
D
David • couple • us
10
2026-07-14 • via Nuitee
C
christine • family_with_children • us
9
We enjoyed our stay.
Pros:

Easy access to buses. Comfortable location.

Cons:

I think the breakfast should be complimentary, considering the hotel room rate. Still wasn’t too expensive for breakfast and my daughter was free.

2026-07-14 • via Nuitee
C
Cesar • extended_group • us
8
Pros:

AC working great all night

Cons:

Lighting was lacking

2026-07-14 • via Nuitee
V
Victor • solo_traveller • us
10
Pros:

El personal es muy amable

2026-07-14 • via Nuitee
J
Juanita • family_with_children • us
10
Your staff were very professional, which that is key for me. Cleanliness is the other huge deal for.
Pros:

Breakfast was great, a lot to choose from. The Bacon 🩷!!!!!

Cons:

I have no complaints at all.

2026-07-14 • via Nuitee
B
BERNICE • couple • us
10
Julian gave me a very good hospitality,thank you this is your birthday mate 😘
Pros:

The hotel is so close to all the famous attractions making movement easier

Cons:

My only issue was uber which has nothing to do with the hotel

2026-07-13 • via Nuitee
E
Emily • couple • us
10
2026-07-13 • via Nuitee
M
Mark • family_with_children • us
8
Really nice hotel, with great location. I would recommend and stay again
Pros:

Good location, nice when clean. Staff helpful and attentive.

Cons:

They seemed short staffed, didn’t clean rooms daily.

2026-07-09 • via Nuitee
E
ESSENCE • couple • us
10
2026-07-09 • via Nuitee
S
Shafi • family_with_children • us
8
Cons:

The staff was not that welcoming. It seems they were in hurry and was trying to avoid the customers and move on to their own business.

2026-07-08 • via Nuitee
S
Sonia • family_with_children • re
10
À côté de la gare de Chicago!
Pros:

Everything

2026-07-08 • via Nuitee
M
mohamud • family_with_children • us
8
2026-07-07 • via Nuitee
G
Gréta • family_with_children • hu
8
Great stay in downtown Chicago
Pros:

The hotel is located in the city center, and sights are within walking distance. The hotel offers breakfast (paid separately) with bagels, omelets, fruit and coffee.

Cons:

The hotel doesn't offer free parking, but parking lots are nearby.

2026-07-06 • via Nuitee
A
Ahlam • family_with_children • us
10
Pros:

Very clean stuff nicely front

2026-07-06 • via Nuitee
G
Gréta • solo_traveller • hu
8
2026-07-06 • via Nuitee
P
Pamela • solo_traveller • us
9
Pros:

Was close to everything in the city.

Cons:

No free parking

2026-07-06 • via Nuitee
D
Danielle • solo_traveller • us
10
2026-07-04 • via Nuitee