Hyatt Place Chicago/Downtown - The Loop

Hotels
•
Hyatt Place
8.6 (4421 reviews)
28 North Franklin Street , Chicago , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean accommodations
Cons:
Poor internet service
Limited parking options
Breakfast quality could be improved

Categories

Cleanliness
8.49
Clean but some guests mentioned issues with bed comfort and linens.
Service
9.46
Staff were described as kind and helpful; multiple positive mentions about service.
Location
9.5
Great location close to events and attractions, frequently noted in reviews.
Room Quality
8.45
Room quality was acceptable; some complaints about noise and bedding comfort.
Amenities
7.98
Disappointment regarding pool hours and limited breakfast options.
Value for Money
8.44
Some guests felt that certain amenities were not worth the price.
Food and Beverage
7.49
Breakfast options described as standard and not notably good.
Overall Experience
8.96
Overall positive experiences, despite some issues. Guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:15

Property Description

Central Location
Situated in the heart of the city, Hyatt Place Chicago/Downtown – The Loop is just a stone's throw away from key social and cultural attractions, making it the perfect base for your city adventures.

Modern Amenities
Enjoy the convenience of a restaurant, fitness centre, and complimentary WiFi access during your stay. Each well-appointed room features a flat-screen TV, cozy sofa, and essential amenities for a comfortable experience.

Exceptional Services
With a 24-hour front desk, shared lounge, and business center, our hotel ensures that your needs are met promptly and efficiently. Take advantage of additional perks like bicycle rental and baggage storage for a seamless stay.

Ready to immerse yourself in the vibrant city of Chicago? Book your stay at Hyatt Place Chicago/Downtown – The Loop now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 60 per day.

Location

Guest Reviews

8.6
Based on 4421 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.96
M
mark • couple • us
10
Perfect Chicago Loop hotel
Pros:

All I have I have to say is amazing, great location and all.

2026-02-13 • via Nuitee
T
Troy • couple • us
8
Amazing
Cons:

No parking

2026-02-09 • via Nuitee
C
Christopher • solo_traveller • us
10
Pros:

Staff were very helpful and always wanting to make you feel at home.

2026-02-08 • via Nuitee
M
Mollie • couple • us
10
2026-02-08 • via Nuitee
A
Andrea • couple • us
1
They told me to wait 7-14 days for a DEPOSIT
Cons:

Never got my deposit back

2026-01-29 • via Nuitee
S
Shannon • family_with_children • us
6
Pros:

The location was great. The size of the room was big.

Cons:

Our room wasn't ready at check-in time. A lot of us were sitting around the hotel lobby just waiting for our rooms. We had to wait 45 minutes past check-in time.

2026-01-25 • via Nuitee
C
CAROLE ET FRANCK • family_with_children • fr
10
2026-01-24 • via Nuitee
G
Gasca • couple • us
10
2026-01-22 • via Nuitee
B
Baker • couple • us
6
It was good
Pros:

Overall it was decent, staff was nice and great as well as the location. Our view was a brick wall, the room and bathroom were very dirty and the pool was not working due to use of chemicals

Cons:

The breakfast

2026-01-21 • via Nuitee
A
Armando • extended_group • us
10
It was such a great stay in Hyatt.
Pros:

The room was very clean.
The service and all receptionist were kind and polite.
The location of the hotel was so convenient.

Cons:

Everything was perfect, no complaints.

2026-01-20 • via Nuitee
N
Nelson • couple • us
8
2026-01-20 • via Nuitee
R
Rachel • solo_traveller • us
9
2026-01-20 • via Nuitee
S
Sage • couple • us
10
Everyone was kinda and it was a quiet place. Had a beautiful room with a beautiful view
Pros:

Was close to all my destinations

Cons:

Price

2026-01-20 • via Nuitee
F
Farren • family_with_children • us
8
Good
Pros:

I loved the concierge Julian he was the reason I gave this great review. Julian’s professionalism was superb. He exceeded my expectations with his great service always there to help us and also tell us what great places to visit during this vacation!

Cons:

The room I first got was not my expectations but after we voiced our concerns we got a better room

2026-01-20 • via Nuitee
N
Nancy • family_with_children • us
9
I was a very nice experience with friendly staff!
Pros:

It was near everything

Cons:

No dislikes

2026-01-20 • via Nuitee
C
Claudio • family_with_children • us
5
2026-01-20 • via Nuitee
J
Jane • couple • us
9
Happy & comfotable stay
Pros:

The location was great, in the heart of Chicago but not on the noisy and buzz Magnificent Miles. The facility was actually quiet. My room was on the corner facing two streets. Its two walls were glass windows.

The elevator had its security; guests were required to use their room key cards to access the elevator panel. The room was clean and spacious, even the shower space, too. The supplies in the room were adequate; though I prefer to use my own toiletry, just my habit to keep my sensitive skin content. Coffee & tea in the room were good.

Cons:

Alas, I wish there were no tier difference in the breakfast service. When checking in, front desk ladies said "don't forget to come for breakfast". When going to the breakfast room, there was a lady sitting there writing your name to charge your room. However, most of the guests simply strided into the room, I assumed they were offered free breakfast because of their Hyatt gold cards, or.... During the time in the breakfast room, I saw only one more group (of three) signed up for breakfast.

How about giving gold card guests breakfast tickets? So no freeloaders? Just my two cents.

2026-01-19 • via Nuitee
G
GWENDOLYN • extended_group • us
10
As much as one night stay is you should get free breakfast and free parking
Cons:

No free breakfast or free parking

2026-01-19 • via Nuitee
M
Michael • solo_traveller • us
8
2026-01-19 • via Nuitee
V
Varvara • family_with_children • us
6
2026-01-19 • via Nuitee