Hyatt Place Chicago/Downtown - The Loop

Hotels
•
Hyatt Place
8.6 (4684 reviews)
28 North Franklin Street , Chicago , US
+1 312-955-0950

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean accommodations
Cons:
Poor internet service
Limited parking options
Breakfast quality could be improved

Categories

Cleanliness
8.49
Clean but some guests mentioned issues with bed comfort and linens.
Service
9.46
Staff were described as kind and helpful; multiple positive mentions about service.
Location
9.5
Great location close to events and attractions, frequently noted in reviews.
Room Quality
8.45
Room quality was acceptable; some complaints about noise and bedding comfort.
Amenities
7.98
Disappointment regarding pool hours and limited breakfast options.
Value for Money
8.44
Some guests felt that certain amenities were not worth the price.
Food and Beverage
7.49
Breakfast options described as standard and not notably good.
Overall Experience
8.96
Overall positive experiences, despite some issues. Guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:15

Property Description

Central Location
Situated in the heart of the city, Hyatt Place Chicago/Downtown – The Loop is just a stone's throw away from key social and cultural attractions, making it the perfect base for your city adventures.

Modern Amenities
Enjoy the convenience of a restaurant, fitness centre, and complimentary WiFi access during your stay. Each well-appointed room features a flat-screen TV, cozy sofa, and essential amenities for a comfortable experience.

Exceptional Services
With a 24-hour front desk, shared lounge, and business center, our hotel ensures that your needs are met promptly and efficiently. Take advantage of additional perks like bicycle rental and baggage storage for a seamless stay.

Ready to immerse yourself in the vibrant city of Chicago? Book your stay at Hyatt Place Chicago/Downtown – The Loop now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Location

Guest Reviews

8.6
Based on 4684 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.96
C
Caroline • solo_traveller • us
10
2026-10-13 • via Nuitee
O
Océane • family_with_children • us
10
Pros:

Les chambres sont spacieuses. Tout est propre. Le personnel est sympathique.

2026-10-09 • via Nuitee
V
Valerie • solo_traveller • us
10
Pros:

All the staff was just lovely!

Cons:

Parking😬

2026-10-07 • via Nuitee
T
Turner • solo_traveller • us
10
2026-10-07 • via Nuitee
B
Bobby • couple • us
10
2026-10-07 • via Nuitee
C
CARTER • extended_group • us
8
Nice place.to stay for a quick trip to Chicago
Pros:

My friends like the breakfast options.
Said the French toast.was really good
Disappointed there was no oatmeal. No one drinks coffee so we needed water bottles. There were none in the room.

Cons:

Nothing. Room was good. Had to go up and down to desk for extra towels and bedding for the sofa bed. But, everyone was comfortable. That's the most important part

2026-10-07 • via Nuitee
T
Tiffany • couple • us
7
2026-09-18 • via Nuitee
N
Natasha • extended_group • us
10
I was wonderful
Pros:

Clean and friendly

Cons:

Nothing

2026-09-17 • via Nuitee
J
Japlessa • solo_traveller • us
10
Excellent
Cons:

Love it! I have no bad review

2026-09-14 • via Nuitee
M
Mohammad • couple • in
10
Good stay good location. Tad bit expensive
Pros:

Location and the rooms are nice

Cons:

The cost :)

2026-09-13 • via Nuitee
D
Darelin • family_with_children • us
10
Nice
Pros:

Nice place

Cons:

Cleaning and good costume service

2026-09-13 • via Nuitee
M
Monica • family_with_children • us
8
Cons:

Ponen la habitación que cuenta con sofá cama, si lo tiene, pero es muuuuy incómodo y ruidoso

2026-09-12 • via Nuitee
T
toni • family_with_children • us
8
2026-09-12 • via Nuitee
G
Gandy • solo_traveller • us
5
2026-09-12 • via Nuitee
L
LASHELLE • solo_traveller • us
7
2026-09-10 • via Nuitee
N
Nguyen • family_with_children • us
10
2026-09-10 • via Nuitee
D
Dralle • family_with_children • us
9
Pros:

The rooms were nice and clean. I thought the breakfast was wonderful. There was a lot to pick from and the food was good. It was easy to check in and out. The staff was friendly and helpful. The hotel was located close to our event.

Cons:

I have no complaints.

2026-09-09 • via Nuitee
R
Rami • family_with_children • us
6
2026-09-08 • via Nuitee
O
Olivier • family_with_children • us
8
Très bien.
Pros:

Emplacement

Cons:

Le nettoyage de la chambre l était pas quotidien

2026-09-08 • via Nuitee
R
Rosa • extended_group • us
5
No comments
Pros:

Terrible breakfast and why you advertise free parking and free breakfast all lies. Never again i would stay at this facility.

Cons:

Breakfast and parking.

2026-09-08 • via Nuitee