Hyatt Place Chicago/Downtown - The Loop

Hotels
•
Hyatt Place
8.6 (4593 reviews)
28 North Franklin Street , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean accommodations
Cons:
Poor internet service
Limited parking options
Breakfast quality could be improved

Categories

Cleanliness
8.49
Clean but some guests mentioned issues with bed comfort and linens.
Service
9.46
Staff were described as kind and helpful; multiple positive mentions about service.
Location
9.5
Great location close to events and attractions, frequently noted in reviews.
Room Quality
8.45
Room quality was acceptable; some complaints about noise and bedding comfort.
Amenities
7.98
Disappointment regarding pool hours and limited breakfast options.
Value for Money
8.44
Some guests felt that certain amenities were not worth the price.
Food and Beverage
7.49
Breakfast options described as standard and not notably good.
Overall Experience
8.96
Overall positive experiences, despite some issues. Guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:15

Property Description

Central Location
Situated in the heart of the city, Hyatt Place Chicago/Downtown – The Loop is just a stone's throw away from key social and cultural attractions, making it the perfect base for your city adventures.

Modern Amenities
Enjoy the convenience of a restaurant, fitness centre, and complimentary WiFi access during your stay. Each well-appointed room features a flat-screen TV, cozy sofa, and essential amenities for a comfortable experience.

Exceptional Services
With a 24-hour front desk, shared lounge, and business center, our hotel ensures that your needs are met promptly and efficiently. Take advantage of additional perks like bicycle rental and baggage storage for a seamless stay.

Ready to immerse yourself in the vibrant city of Chicago? Book your stay at Hyatt Place Chicago/Downtown – The Loop now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 60 per day.

Location

Guest Reviews

8.6
Based on 4593 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.96
M
Melissa • couple • us
9
2026-06-27 • via Nuitee
A
Armanda • extended_group • us
7
2026-06-22 • via Nuitee
O
Onisha • solo_traveller • us
10
2026-06-22 • via Nuitee
L
Lisa • family_with_children • us
1
2026-06-21 • via Nuitee
G
Gerald • extended_group • us
10
Pros:

Cleanliness

Cons:

Parking was expensive

2026-06-21 • via Nuitee
R
Raina • couple • us
3
Had to wait almost 3 hours after check in time to get room key. Really inconvenienced me. They offered me breakfast. I w
Pros:

Very clean room, nice staff for the most part, great view

Cons:

Small pool, hot room, bedside lights didn’t work

2026-06-18 • via Nuitee
D
Dan • family_with_children • us
10
A very pleasurable place to stay.
Pros:

The people working the days we were there were very accommodating and friendly. Would highly recommend staying here. Rooms weren’t to expensive for the area.

2026-06-16 • via Nuitee
B
Bailey • extended_group • us
5
Nice but not completely as expected
Pros:

Nice room and windows

Cons:

It said there was parking but there was not

2026-06-15 • via Nuitee
S
Shataya • solo_traveller • us
10
Pros:

Everything

Cons:

Na

2026-06-15 • via Nuitee
E
Ersa • extended_group • us
10
Pros:

Very satisfied with stay

Cons:

Lights wasnt working at first but later on we figured it out

2026-06-15 • via Nuitee
M
MUELLER • family_with_children • us
8
Could of been a little better
Pros:

Didn't have breakfast

Cons:

With the amount of money we paid they should of had free breakfast and parking

2026-06-15 • via Nuitee
J
Janelle • couple • us
10
2026-06-15 • via Nuitee
C
chelsea • family_with_children • us
8
2026-06-14 • via Nuitee
M
Michael • solo_traveller • gb
10
2026-06-09 • via Nuitee
D
Dvir • solo_traveller • us
7
Good Chicago location
Pros:

Cleqn overall, good location, little cafeteria/ bar has good variety of snacks.

Cons:

Pricy, No complimentary water bottles in the room, had to pay $4 per standard small bottle of purified water.

2026-06-08 • via Nuitee
M
Moses • couple • us
7
2026-06-06 • via Nuitee
J
John • solo_traveller • us
6
2026-06-05 • via Nuitee
M
Mark • solo_traveller • us
5
2026-05-31 • via Nuitee
R
Rafel • family_with_children • us
10
2026-05-29 • via Nuitee
M
Mark • solo_traveller • us
1
Pros:

Parking to high

Cons:

No heat in room

2026-05-29 • via Nuitee