Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent/central location
Supportive and friendly staff (some named individually)
Comfortable beds and modern rooms for many guests
Good pool, spa and bar facilities
Quality room dining and breakfast
Pleasant aesthetic and views from some rooms
Cons:
Cleanliness issues (hair, unclean floors, stains)
Billing problems: double charges and delayed refunds/poor communication
Noise (rooftop parties, loud neighboring rooms)
Confusing layout across different buildings
Spa limitations (missing jacuzzi / requires booking)
Dark or dingy hallways and some claustrophobic rooms
Poor in-room coffee quality

Categories

Cleanliness
5
Multiple reviews reported significant cleanliness problems (black hairs in sink, unvacuumed floors, stains on furniture) and slow or missed housekeeping, lowering this category.
Service
9
Staff were repeatedly praised (helpful check-in, named staff highlighted for excellent service, supportive front-desk), though some guests reported billing issues and poor follow-up which reduced consistency.
Location
9.8
Consistently described as excellent/central/brilliant across many reviews; location is a clear strong point.
Room Quality
6.5
Rooms received mixed feedback: comfortable beds and modern decor for many, but others reported claustrophobic layouts, lack of natural light, stains and layout issues.
Amenities
8
Pool, spa and bar were frequently praised and considered a highlight, though there were complaints about missing jacuzzi facilities and booking requirements for spa amenities.
Value for Money
7
Value perception is weakened by billing problems (double charges, refund delays) and cleanliness lapses, though good dining and strong location mitigate this somewhat.
Food and Beverage
7.2
Room dining and breakfast received positive mentions (quality and service), but issues like poor in-room coffee quality and occasional F&B inconsistencies were noted.
Overall Experience
7.5
Overall sentiment is mixed: several glowing 5* experiences (excellent staff, location, amenities) alongside notable negative experiences (cleanliness, billing, noise). Balances out to an average overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodations and Stunning Rooftop Pool
W Amsterdam boasts guest rooms and suites with fabulous views of the Royal Palace and city canals. Guests can unwind at the heated wet deck rooftop pool and enjoy the fantastic W lounge rooftop with breathtaking city views.

Award-Winning Spa and Fitness Facilities
Indulge in relaxation at the multi-awards AWAY Spa or stay active at the FIT Gym. Whether you seek pampering or a workout, W Amsterdam has you covered with top-notch amenities.

Gourmet Dining and Event Spaces
With four on-site restaurants, including a Michelin-starred option, guests can savor culinary delights. Additionally, the hotel offers extensive meeting facilities and exclusive spaces for weddings and special events.

Ready to experience the epitome of luxury and convenience at W Amsterdam? Book now for an unforgettable stay!

Important information:

Please note only in the suite an extra bed can be placed upon request, and the extra charge is 80 EUR.

A baby cot is available free of charge upon request.

WiFi can be upgraded to High Speed WiFi, however charges are applicable.

Please note that the credit card used for booking must be valid for the entire stay.

Please present the credit card used to make this reservation upon check-in at the hotel.

Please note that debit and Credit cards will be authorized at check-in for the total amount of the stay, plus an amount to cover incidentals. The authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged.

Availability is not guaranteed for guests who failed to show on the original arrival date. The room will be released at midnight (local time) and the availability is not guaranteed the next day.

Please note that guests have to reserve access to the swimming pool and hot tubs within the AWAY Spa, prior their visit to the spa. All guests can visit the swimming pool and hot tubs of AWAY Spa for a maximum of 1.5 hours.

Please note that access to the spa, swimming pool and fitness area are restricted to guests under 16 years of age. Children below 16 years old can use the wet area accompanied by an adult who signs a disclaimer for them and after making a reservation every day between 9 am and 11amGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Property Video

Guest Reviews

7.5
Based on 1315 reviews
Cleanliness: 5
Service: 9
Location: 9.8
Room Quality: 6.5
Amenities: 8
Value for Money: 7
Food and Beverage: 7.2
Overall Experience: 7.5
K
katy • couple • gb
8
Great hotel which met our needs well and staff were great.
Pros:

The property was clean, central for what we wanted and quiet. The staff were helpful and very accommodating.

Cons:

One complaint if any was when we checked in we weren’t told you needed to book the spa even if just using the pool and jacuzzi although they did try to slot us in but ended up being a bit too late but did appreciate it.

2026-11-06 • via Nuitee
N
Noel • couple • at
8
Sehr schönes Hotel, gutes Personal, top Lage
Pros:

Lage, Ausstattung

Cons:

Das Personal war sehr gemischt. Manche MA sehr freundlich und kompetent und nett, andere wiederum etwas inkompetent und eine MA war auch ziemlich unsympathisch.

2026-11-05 • via Nuitee
M
Morel • couple • us
10
2026-11-03 • via Nuitee
A
angelique • couple • be
7
Amsterdam weekendje voor een verjaardag
Pros:

De ligging

Cons:

Netheid en veel lawaai in de gangen

2026-11-02 • via Nuitee
P
Peter • couple • nl
10
fantastisch
Pros:

alles

Cons:

niks

2026-11-01 • via Nuitee
Y
Younes • couple • nl
10
2026-10-31 • via Nuitee
M
Murat • couple • fr
1
Cons:

Il n’ont pas rembourser notre argent depuis 1 mois 🚨🚨

2026-10-29 • via Nuitee
A
Alicia • extended_group • gb
9
2026-10-28 • via Nuitee
A
Adnan • couple • ng
10
2026-10-26 • via Nuitee
J
Jorg • couple • nl
9
2026-10-26 • via Nuitee
G
Giorgio • couple • au
7
2026-10-26 • via Nuitee
M
MOAD • family_with_children • il
1
2026-10-26 • via Nuitee
K
Kilic • extended_group • fr
8
2026-10-24 • via Nuitee
E
Evgeny • couple • fr
10
True 5* hotel experience in Amsterdam
Pros:

The hotel was great in all the meanings. Check-in was smooth, the staff was really supportive, we also visited the bar (Mr Porter) and then later the spa - everything was great. Also the room dining was great, both service and quality of meals.
We liked the room - Deluxe exchange - and the bed was just great.
Special thanks to Nicole - she made our stay perfect!

2026-10-22 • via Nuitee
A
Alfalasi • couple • ae
7
2026-10-22 • via Nuitee
J
Joseph • couple • gb
10
2026-10-20 • via Nuitee
A
Andrew • couple • gb
9
Pros:

Location and aesthetic

2026-10-19 • via Nuitee
C
Christian • solo_traveller • de
2
Das war nichts
Pros:

Ausstattung

Cons:

Wartezeit Reinigung
Laute Umgebung kaum Schlaf

2026-10-18 • via Nuitee
N
NAWAF • couple • sa
9
2026-10-16 • via Nuitee
N
NAWAF • couple • sa
10
2026-10-16 • via Nuitee