Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Stylish atmosphere
Cons:
Issues with cleanliness
Some design quirks in rooms

Categories

Cleanliness
6.89
Some guests mentioned issues with cleanliness, indicating it did not meet a 5-star standard.
Service
8.86
Numerous reviews praised the exceptional service and attention to detail provided by the staff.
Location
8.4
The hotel's location was frequently highlighted as a positive aspect, being vibrant and well-placed.
Room Quality
7.85
Rooms were noted as stylish and comfortable, although some design quirks were mentioned.
Amenities
7.88
The amenities such as the spa were appreciated, but some guests wished for more options.
Value for Money
7.84
Given the price point, guests felt the value was satisfactory despite some negative experiences.
Food and Beverage
8.39
Dining experiences were mostly positive, with good service noted during meals.
Overall Experience
7.86
Most guests expressed a willingness to return, indicating a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:52

Property Description

Luxurious Accommodations and Stunning Rooftop Pool
W Amsterdam boasts guest rooms and suites with fabulous views of the Royal Palace and city canals. Guests can unwind at the heated wet deck rooftop pool and enjoy the fantastic W lounge rooftop with breathtaking city views.

Award-Winning Spa and Fitness Facilities
Indulge in relaxation at the multi-awards AWAY Spa or stay active at the FIT Gym. Whether you seek pampering or a workout, W Amsterdam has you covered with top-notch amenities.

Gourmet Dining and Event Spaces
With four on-site restaurants, including a Michelin-starred option, guests can savor culinary delights. Additionally, the hotel offers extensive meeting facilities and exclusive spaces for weddings and special events.

Ready to experience the epitome of luxury and convenience at W Amsterdam? Book now for an unforgettable stay!

Important information:

Please note only in the suite an extra bed can be placed upon request, and the extra charge is 80 EUR.

A baby cot is available free of charge upon request.

WiFi can be upgraded to High Speed WiFi, however charges are applicable.

Please note that the credit card used for booking must be valid for the entire stay.

Please present the credit card used to make this reservation upon check-in at the hotel.

Please note that debit and Credit cards will be authorized at check-in for the total amount of the stay, plus an amount to cover incidentals. The authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged.

Availability is not guaranteed for guests who failed to show on the original arrival date. The room will be released at midnight (local time) and the availability is not guaranteed the next day.

Please note that guests have to reserve access to the swimming pool and hot tubs within the AWAY Spa, prior their visit to the spa. All guests can visit the swimming pool and hot tubs of AWAY Spa for a maximum of 1.5 hours.

Please note that access to the spa, swimming pool and fitness area are restricted to guests under 16 years of age. Children below 16 years old can use the wet area accompanied by an adult who signs a disclaimer for them and after making a reservation every day between 9 am and 11amGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 60 per day.

Location

Guest Reviews

8
Based on 1210 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.4
Room Quality: 7.85
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
S
Svenson • couple • de
6
2026-04-11 • via Nuitee
M
Mariusz • family_with_children • gb
10
2026-04-11 • via Nuitee
M
Molly • couple • gb
9
2026-04-10 • via Nuitee
T
Toni • couple • gb
1
Great city. Worst hotel ever
Pros:

The hotel is bankrupt in serious debt to the landlord it’s an ongoing court case. They have no Apple Pay, can’t take credit cards manually. Refuse to assist clients. Not enough employees. The whole place is depressed and the employees told me they all looking to leave this hotel. I couldn’t believe how this hotel has dropped in standards. Oh and asking clients to get cash from atm around Amsterdam so can give them cash rather then tapping your card. (You can’t tap) apple doesn’t want to work with them

Cons:

Seriously BAD. Almost everything but mostly the employees lack of knowledge and unwillingness to assist. Also not accepting Apple Pay and sending clients to different atm machines around Amsterdam was a shocker

2026-04-07 • via Nuitee
M
milcan • family_with_children • tr
8
2026-04-06 • via Nuitee
J
Jonathon • couple • gb
10
2026-04-05 • via Nuitee
T
Tekin • family_with_children • tr
9
2026-03-29 • via Nuitee
E
Etienne • couple • nl
9
Vooral de staf en de locatie perfect.
Pros:

Locatie en staf

Cons:

Lichte maar zichtbare slijtage aan kamer. Niet dekkende lichtwering waardoor de kamer al vroeg vol
Licht is.

2026-03-28 • via Nuitee
M
Maria • solo_traveller • us
4
Really great hotel, perfect room, understaffed, 5 star facilities with 2-3 star service
Pros:

Awesome location, great rooms, very comfy. Facilities are great. Amazing sauna (if you can reach them on the phone to make a booking that is)

Cons:

The staff is “so busy” whenever you need something

2026-03-28 • via Nuitee
H
Harry • couple • gb
9
2026-03-27 • via Nuitee
H
Harry • solo_traveller • gb
10
Pros:

Modern, clean, great location

2026-03-27 • via Nuitee
A
Ari-Pekka • extended_group • fi
9
2026-03-26 • via Nuitee
A
Andriamifidy • extended_group • it
3
Evitate questo luogo
Pros:

Zona centrale e staff gentile

Cons:

Il bagno sembra un confessionale… avevo una suite e mancava lo scopettone. Lavandino in resina macchiata, tende che nelle camere normali sono digitali, in suite si presentano manuali. Peggior esperienza mai avuta

2026-03-25 • via Nuitee
J
Jemma • couple • gb
3
Central Location, But Be Warned About Hidden Card Charges
Pros:

The hotel benefits from a great central location, which is probably its strongest selling point. However, the rooms are showing their age and feel a little dated and worn around the edges.

Cons:

My biggest frustrations were around payment. The hotel does not accept Apple Pay, which was inconvenient. More importantly, be very aware of their card policy – even if you have paid in full in advance, they charge €200 per night directly to your debit card. This is not a standard pre-authorisation hold; it is an actual transaction, meaning you will be hit with a currency conversion charge from your bank. When I raised this with the hotel, they refused to refund the charge.

This feels like a very poor and somewhat misleading practice that caught me completely off guard. I would strongly recommend using a credit card with no foreign transaction fees if you do choose to stay here, and make sure you are fully aware of their payment terms before booking.

A decent enough location, but the payment experience left a sour taste.

2026-03-24 • via Nuitee
A
Alexander • family_with_children • it
7
2026-03-23 • via Nuitee
S
salih burak • couple • tr
10
2026-03-22 • via Nuitee
T
Tim • couple • ca
10
Amazing
Pros:

Great hotel overall. Amazing spa with steam bath, pool, hit tub and dry sauna and cool down dip.

2026-03-22 • via Nuitee
B
Bhavin • couple • gb
10
2026-03-21 • via Nuitee
R
Robert • couple • at
9
2026-03-20 • via Nuitee
J
Jason • couple • gb
9
2026-03-19 • via Nuitee