Xaysomboun Hotel & SPA

Hotels
8.4 (636 reviews)
01 Khounbulum Road, Sisaket Village, Chanthabuly District, Vientiane 1000, Vientiane City Center, Vientiane, Laos , Vientiane , la

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Food quality concerns

Categories

Cleanliness
7.61
Some reviews mention cleanliness positively, but there were concerns raised about odors in the bathrooms.
Service
9.08
Multiple reviews highlight the friendliness and helpfulness of the staff.
Location
8.62
Guests consistently appreciated the good location of the hotel.
Room Quality
8.07
Most reviews praise the comfort and cleanliness of the rooms.
Amenities
8.1
The amenities received mixed feedback, but many guests enjoyed the breakfast.
Value for Money
9.06
Guests found good value for the price paid, especially for breakfast and overall quality.
Food and Beverage
8.11
Breakfast is frequently mentioned favorably, but there were issues with food quality reported.
Overall Experience
8.58
Overall, guests reported a positive experience with minor concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-28 15:36

Property Description

Luxurious 4-Star Accommodation
Xaysomboun Hotel & SPA in Vientiane offers a premium stay just minutes away from popular attractions like Wat Sisaket and Hor Phra Keo. The hotel boasts a 24-hour front desk and a restaurant for your convenience.

Relaxing Outdoor Pool and Free WiFi
Guests can unwind by the outdoor pool or stay connected with complimentary WiFi. With free private parking available, your stay is made hassle-free.

Convenient Location and Airport Shuttle Service
Located near Laos National Museum and Thatluang Stupa, the hotel offers easy access to key landmarks. Additionally, with a paid airport shuttle service to Wattay International Airport, your travel arrangements are taken care of seamlessly.

Book your stay at Xaysomboun Hotel & SPA for a truly indulgent experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VTE

Location

Guest Reviews

8.4
Based on 636 reviews
Cleanliness: 7.61
Service: 9.08
Location: 8.62
Room Quality: 8.07
Amenities: 8.1
Value for Money: 9.06
Food and Beverage: 8.11
Overall Experience: 8.58
T
Tuyen couple la
10
2026-06-26 via Nuitee
S
Scot couple us
10
Pros:

Good breakfast.

2026-06-25 via Nuitee
J
Jean-Luc solo_traveller fr
10
2026-06-21 via Nuitee
P
Phomesamay couple au
6
It was good and value for money
Pros:

It was close to the centre of Laos and close to everything

Cons:

The pool, the pool needs to be more Hygenic

2026-06-18 via Nuitee
J
Joseph Noble solo_traveller us
8
2026-06-18 via Nuitee
U
Udom S. solo_traveller th
6
Good location
Pros:

ที่ตั้งดี สามารถเดินชมเมืองและสถานที่สำคัญใกล้เคียงได้
พนักงานยิ้มแย้มให้ความช่วยเหลือดี

Cons:

ภายในห้องพักไม่ค่อยสะอาด ตู้เย็นมีน้ำแข็งละลายทำให้น้ำเจิ่งนอง
เครื่องรับโทรทัศน์ใช้ไม่ได้กับรีโมท

2026-06-16 via Nuitee
V
Vortin solo_traveller ca
9
2026-06-14 via Nuitee
C
Clara solo_traveller vn
10
Great
Pros:

An exceptional 4-star hotel situated in a vibrant, bustling central location. The accommodations are pristine and luxurious, and the staff team is both professional and highly hospitable. I thoroughly enjoyed my experience at their fine restaurant and professional spa, which was incredibly relaxing. Thank you very much, and I look forward to returning!

2026-06-14 via Nuitee
J
Jeremy solo_traveller nl
10
Best service ever!
Pros:

Best service I ever experienced.

I booked this hotel for a work related trip. And I must admit, I was not the easiest customer myself.

I had to completely cancel my first booking due to a change of plans. Even though Booking.com indicated that the booking was non refundable, the hotel waived my payment. A free cancelation.

I had to postpone my second booking by one night. Again, no questions asked and no problem.

Then, when I finally arrived I did so at 8 AM, 6 hours before check-in time. For a small fee (5$), they got my room ready within 10 minutes.

The duration of my stay in Laos was heavily dependent on paperwork processing by a third party. I assumed this third party only works on weekdays. So, on saturday morning I decided to extend my stay by two nights (until monday). I paid by creditcard on the spot. I booked through Booking.com, which indicated the stay was non refundable.

2 hours later I got confimation that the paperwork that I had been waiting on was finished.

I told the staff that my plans had changed and I had to check out. Before I could mention it, they told me they would refund my fee.

To do so, they had to contact the bank etc.

I was in a hurry to catch a flight, so asked them to get me a taxi (hotel has an internal taxi service).

At the airport, I received a call from The Moon (one of the hotel's staff that helped me check out). He told me the bank was not cooperating, but that he would arrive at the airport within 5 minutes to give me the refund in cash. And so he did: he gave me the full amount in cash at the airport.

I want to express special thanks for the exceptional service. The Moon and his coworker(s) (whose names I do not know) really went the extra mile for me. I greatly appreciate it. It made my somewhat chaotic trip to and stay in Vientiane much better.

If I'm ever in Vientiane again, I'll be staying here.

I can confidently recommend this hotel.

Thank you for the service!

2026-06-13 via Nuitee
S
Sanjeev extended_group in
2
Pros:

Area was good

Cons:

We are currently staying at Xaysomboun Boutique Hotel and wish to formally report multiple serious issues affecting our reservation.

Our family occupies two rooms and has experienced numerous unresolved maintenance, hygiene, and safety concerns including:

• Multiple unexplained overnight insect bites affecting more than one occupant.
• Unsanitary bathroom conditions after hotel staff entered the room for repairs.
• Construction debris left behind after maintenance work.
• Leaking air conditioning.
• Non-functioning television.
• Non-functioning bathroom light.
• Broken bathtub/jacuzzi fittings.
• Non-functioning room telephone.
• Exposed wiring and unfinished repairs.
• Stained furniture, damaged furnishings, peeling paint, and significant room deterioration.

These issues were repeatedly reported to hotel staff and management but have not been satisfactorily resolved.

We have extensive photographic evidence documenting all concerns and have also submitted a formal written complaint directly to the hotel.

We are requesting Booking.com’s assistance in reviewing this property, investigating the circumstances, and assisting us in obtaining an appropriate resolution, including consideration of compensation due to the significant impact on our stay.

We can provide all photographs, timestamps, and supporting evidence upon request.

2026-06-10 via Nuitee
P
Peter solo_traveller gb
8
2026-06-05 via Nuitee
J
Jaxson solo_traveller th
10
2026-06-03 via Nuitee
H
Hariprasad couple in
8
2026-06-01 via Nuitee
B
Bengt solo_traveller se
10
2026-05-22 via Nuitee
G
Giordano couple it
5
Pros:

La posisizione la camera ampia il letto comodo , il personale molte gentile anche se non sempre affidabile

Cons:

Struttura che in passato deve essere stata bella ma ora trascurata ... un po' sporca , in oltre avevo prenotato un prelievo all'aeroporto e dopo un'ora di attesa li contatto e mi dicono che l'autista è malato.... Faccio il check in e mi dicono che potrò entrare all'una ( normalmente è alle 14 ) vado a pranzo torno trovo un'altra persona che mi dice che forse sarà all'una e mezza e mi fa ricompilare la schedina del check in che avevo già compilato un'ora prima ( anche dopo aver segnalato di averla già compilata )

2026-05-19 via Nuitee
Z
Zeng couple us
8
2026-05-18 via Nuitee
B
Bethany couple gb
7
Nice stay
Pros:

Good location only a short walk to most restaurants and bars, friendly helpful staff

2026-05-18 via Nuitee
S
sc ghani solo_traveller cn
8
2026-05-15 via Nuitee
C
Chantal couple fr
8
Emplacement parfait pour cet hôtel modeste
Pros:

Emplacement idéal , près du marché de jour et pas loin du marché de nuit .pres de la pagode , du palais présidentiel et de « l’arc de triomphe » . Pas grand chose d’autre à voir à Vientiane

Cons:

Piscine très bof … pas trop entretenue . Chambres vétustes comme l’hôtel mais correctes . Petit déjeuner très bof

2026-05-11 via Nuitee
B
Benjamin Tardieux solo_traveller fr
7
Nice stay
Pros:

Location is very good.
Big clean room.
Nice breakfast.
The waiter at the pool was very nice.

Cons:

Staff at the lobby is horrible. They didn't help me with my AC problem. AC was leaking so much. Water everywhere on the floor and on the wall.

2026-05-04 via Nuitee