Hotel Costa Azul

Hotels
9.2 (327 reviews)
Horacio Nelson y Parque Norte S/N Fraccionamiento Costa Azul , Acapulco , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Very clean rooms and common areas
Excellent, plentiful breakfast
Pleasant pool (including heated option)
Well-maintained facilities
Good, convenient location near beaches
Generally friendly and attentive staff (especially afternoon/evening)
Cons:
Inconsistent reception service in the morning; at least one rude staff report
Check-in room mix-up reported (wrong room assigned)
Spotty Wi‑Fi and occasional TV connectivity problems
Restaurant closes early (around 3pm)
Pool water reported as very hot in one review
Limited shaded/vegetation relaxation areas; pool bar small
Not directly on the beachfront

Categories

Cleanliness
9.5
Consistently praised across reviews: rooms, common areas and the pool described as very clean and well maintained.
Service
8.7
Mixed sentiment: many comments about very friendly and helpful staff (especially afternoon/evening), but several notable complaints about morning reception service and a check-in room mix-up.
Location
9.3
Generally positive: convenient, pleasant neighborhood and within walking distance (~10 min) to beaches; not directly on the beachfront.
Room Quality
9.4
Rooms described as clean and comfortable; a few technical issues noted (Wi‑Fi/TV connectivity) but overall room condition is highly rated.
Amenities
9
Pool (including a heated option) and restaurant are highlights; small pool bar and limited shaded/green areas noted, plus occasional complaints about pool temperature.
Value for Money
9.1
Perceived as a good lower-cost option with satisfied guests and generous breakfast portions; attendees from a contest reported being very happy.
Food and Beverage
9.6
Breakfast repeatedly described as excellent and plentiful; restaurant praised though some mention it closes early (around 3pm).
Overall Experience
9
Overall very positive and recommendable stay, with strong cleanliness, breakfasts and facilities; some service and connectivity issues slightly lower the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 07:20

Property Description

Unique-Style Decor and Amenities
Hotel Costa Azul boasts a unique-style décor, creating a charming and inviting atmosphere for guests to enjoy. The sun terrace, swimming pool, and outdoor lounges provide the perfect spots to relax and soak up the sun.

Modern Rooms with Essential Amenities
The rooms at Hotel Costa Azul are designed with modern décor and equipped with essential amenities such as air conditioning, a safety box, and a flat-screen cable TV. The private bathrooms feature a refreshing shower for guests' convenience.

Convenient Location and Nearby Attractions
Located just 5 minutes’ drive from Icacos Beach at Acapulco Bay, guests have easy access to the beautiful coastline. Additionally, the hotel is close to various dining options at Miguel Aleman Seafront Boulevard and is a short drive away from casinos and Papagayo Park.

Experience comfort, convenience, and relaxation at Hotel Costa Azul. Book your stay now to indulge in a memorable vacation experience.

Important information:

A deposit via bank transfer is required to secure your reservation (see Hotel Policies). The property will contact you with instructions after booking.

You can pay for another guest's room with your credit card. Simply complete and e-mail an authorization letter necessary for the safety of your credit card.

The authorization letter is used for when the guest who has the reservation is not the one who pays for the room, and a third person pays for it. In the case of multiple rooms, the same authorization letter will suffice.

When booking 8 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRO

Location

Guest Reviews

9.2
Based on 327 reviews
Cleanliness: 9.5
Service: 8.7
Location: 9.3
Room Quality: 9.4
Amenities: 9
Value for Money: 9.1
Food and Beverage: 9.6
Overall Experience: 9
J
Jimenez • family_with_children • mx
10
Un hotel excelente!
Pros:

TODO! Es un hotel completo, limpio, super cómodo. Amé que el espacio es genial, todo muy lindo. La alberca riquísima, super limpia, de buena profundidad para nadar, los camastros muy aesthetic y cómodos. Es un hotel muy acogedor, nos sentirmos super VIP. Las instalaciones son lindisimas, teníamos tv con cable, aire acondicionado riquísimo, las camas son comodas, los baños son perfectos y siempre con todo lo necesario, además de super lindos. El personal muy amable, todos fueron muy lindos con nosotros. Además ver los atardeceres ahí es un espectáculo. Definitivamente volveremos, creo que se convirtió en nuestro favorito de por vida! 💖

Cons:

Todo increíble. No tengo quejas

2026-10-30 • via Nuitee
P
Patricia • family_with_children • mx
10
Pros:

Un lugar maravilloso para descansar, todo está muy tranquilo y limpio. La cama es muy cómoda. El mesero Hugo en el restaurante atiende con verdadero espíritu de servicio, su trato con calidez, es muy amable. Todo el personal es muy servicial.

2026-10-27 • via Nuitee
G
GOMEZ JIMENEZ • couple • es
9
2026-10-09 • via Nuitee
R
Romero Flores • solo_traveller • ca
10
The best option for the best price
Pros:

Everything was perfect, staff super friendly

Cons:

It's everything close to the hotel

2026-10-07 • via Nuitee
F
Fernando Llanos • solo_traveller • mx
10
Me seguiría hospedando siempre
Pros:

Es un gusto hospedarnos con mi pareja en este hotel cada que vamos a Acapulco de Fin de semana, siempre me sorprende el nivel de limpieza de las instalaciones, constantemente los empleados están limpiando las áreas, la habitación se percibe limpia, la cama super cómoda, la tv de buena calidad y smartv, el baño de buen tamaño y con las toallas limpias, la alberca precisosa y limpia, nos dieron oportunidad de estar una media más después del horario establecido para estar en ella, el el personal del restaurante amable y atento. 10/10

Cons:

Todo bien esta ocasión.

2026-10-07 • via Nuitee
M
Marco Antonio • solo_traveller • mx
10
Pros:

Restaurante

Cons:

No hay agua en el cuarto

2026-09-09 • via Nuitee
J
JOSE MARIA • solo_traveller • mx
7
Pros:

El desayuno

Cons:

La iluminación del cuarto, el aire acondicionado hace mucho ruido, el colchón está muy duro.

2026-09-07 • via Nuitee
B
BEATRIZ • solo_traveller • mx
10
Pros:

Todo muy bien, limpio el personal excelente, y buen precio y la ubicación cómoda te puedes mover para diferentes playas sin problema

2026-09-07 • via Nuitee
N
Nancy • solo_traveller • mx
9
Pros:

La alberca y la ubicación

Cons:

Que el servicio del restaurante no estuviera habilitado para comida

2026-09-03 • via Nuitee
M
MA ARACELI • solo_traveller • mx
8
Pros:

La atencion del personal

Cons:

En nuestro baño había un problema lema co. El lavabo al parecer esta descompuesto o tapado!
Nuestro lugar de estacionamiento estaba ocupado por grava y arena .

2026-09-03 • via Nuitee
M
Miguel Angel • solo_traveller • mx
9
Pros:

Las instalaciones siempre muy limpias.

Cons:

Todo bien

2026-08-30 • via Nuitee
C
Claudia Tornez • solo_traveller • mx
10
2026-08-30 • via Nuitee
C
Claudia Tornez • solo_traveller • mx
10
Pros:

Es un lugar muy lindo , todo muy bien acondicionado y siempre limpio.
El restaurante divino y la comida deliciosa.

Cons:

Todo me gusto

2026-08-30 • via Nuitee
M
Marco Antonio • solo_traveller • mx
10
Pros:

Restaurante

Cons:

No hay agua en los cuartos

2026-08-29 • via Nuitee
E
Ericker Morales • family_with_children • mx
8
Pros:

Todo el personal es amable, la piscina esta abierta desde temprano y te dejan hasta las 9 de la noche

Cons:

El estacionamiento se queda limitado con todos los ocupantes.

2026-08-27 • via Nuitee
C
Contreras Guzman • solo_traveller • mx
10
2026-08-26 • via Nuitee
M
Mauricio • solo_traveller • mx
10
EXCELENTE SERVICIO
Pros:

Es una chulada 👌😀

Cons:

Irme de Acapulco

2026-08-23 • via Nuitee
N
Norma Edith • solo_traveller • mx
10
Pros:

Es un hotel que me gusta mucho

2026-08-19 • via Nuitee
C
Christian • solo_traveller • mx
10
2026-08-17 • via Nuitee
R
Raúl • solo_traveller • mx
10
Pros:

Todo esta muy bien

2026-08-17 • via Nuitee