Best Western Sevierville/Kodak Inn

Hotels
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Best Western
7.8 (1049 reviews)
3385 Winfield Dunn Parkway , Kodak , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great staff
Clean rooms
Good location
Cons:
Limited breakfast
Noise from outside
Missing amenities

Categories

Cleanliness
7.69
Several comments on cleanliness were positive, but issues like a dirty bathtub and complaints about water leaks lowered the score.
Service
8.66
Service was consistently praised for being welcoming and accommodating.
Location
8.7
Location received positive remarks for being convenient and accessible.
Room Quality
7.65
Rooms were noted as clean but had issues like noise and missing amenities.
Amenities
7.18
Amenities were lacking as many guests mentioned missing microwaves and issues with the pool.
Value for Money
7.64
Some stayed felt the price was high relative to their experience, especially regarding amenities.
Food and Beverage
6.69
Breakfast options were largely criticized for being limited and sometimes inadequate.
Overall Experience
8.16
Overall positive sentiment despite some issues; guests appreciated the stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:00

Property Description

Convenient Location and Amenities

Located just off I-40 and close to downtown Pigeon Forge, the Best Western Sevierville/Kodak Inn offers a perfect blend of comfort and convenience. Guests can start their day with a delicious deluxe continental breakfast and stay connected with free Wi-Fi throughout the hotel.

Comfortable Rooms and Relaxing Features

Each room at the Best Western is designed for relaxation, with spacious windows and a 40-inch cable TV. Some rooms even boast a balcony for guests to enjoy the scenic views. After a day of exploring, unwind in the seasonal indoor pool and hot tub, ensuring a rejuvenating stay.

Nearby Attractions and 24/7 Service

With Dollywood just a short drive away and the Smoky Mountain Palace Theater within reach, the Best Western is the ideal base for exploring the area. Plus, the hotel's front desk is open 24/7 to cater to all guest needs, ensuring a seamless and enjoyable stay.

Book your stay at the Best Western Sevierville/Kodak Inn for a memorable and relaxing experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note the pool is open from Memorial Day to Labor Day.

Cats are not permitted at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 1049 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.7
Room Quality: 7.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 6.69
Overall Experience: 8.16
H
Holley, Sr. • solo_traveller • us
5
Don't know how to talk to people !!!
Pros:

The room was nice and clean and a great location 👌 👍.

Cons:

Customer service was f-ing horrible ! I check n may seventh around 8 pm and checked out.the next morning May eighth . Because of the customer service. .. They don't know how to talk to the customer!!

2026-05-19 • via Nuitee
C
cynthia • solo_traveller • us
8
Clean, safe, friendly and great location.
Pros:

The facility was nice, clean and located in a great location (felt safe and everything one could need within 1-2 miles). The check-in staff (Fri., 5/15 @ 6P) was kind, friendly and attentive. The room was clean and comfortable.

Cons:

Breakfast could use some attention; arrived just before 930a Sunday AM 5/17. Batter was empty, eggs gone, bacon very oily and under cooked. Waited for longer than 10-15 minutes for both eggs and batter to be refilled. No butter for toast or waffles. (Also, why can't real eggs be used?) Morning staff seemed bothered by having to service and answer questions from guests. I did misunderstand and thought breakfast was until 10:30A .. but still believe monitoring guest load and items is important. I would recommend and stay again. And a microwave in the rooms :)

2026-05-19 • via Nuitee
E
Emil • couple • us
6
2026-05-18 • via Nuitee
S
Sarah • extended_group • us
6
It served the purpose that I attended it for.
Pros:

Nice Area

Cons:

Pool temp was a little cool indoors. The beds set high from the floor. Furniture and carpet throughout was stained. A rug going to the pool area was curled up , which made a trip hazard.

2026-05-18 • via Nuitee
J
Jenny • couple • us
8
We were passing thru on our way back to ga and who could pass up stopping and visiting in pigeon forge
Pros:

Clean and great location

Cons:

The breakfast wasn’t much of a choice

2026-05-17 • via Nuitee
R
Rebekah • couple • us
9
2026-05-14 • via Nuitee
J
Justin • couple • us
3
Not great. Felt like I didn't get what I paid for.
Pros:

Room was decent and clean. Beds were comfortable.

Cons:

The hotel was not prepared for the number of guests they had booked. A large number of guests had completely cleaned out the breakfast options. Juice was completely out, no syrup for the waffles, etc. We ended up needing to go out for breakfast out of our own pocket.

The pool was closed the entire stay.

Side entry door scanner was broken and door left in an unlocked and unsecured state. Staff knew and informed me of it themselves. From the weathering on where the scanner had been, it was obvious it had been that way for some time.

They had a large group of school children lodged on the upper floors. It was loud and noisy all across the bottom floor, where we stayed, until 1-2am.

Bathroom had sagging drywall in the corners from what appeared to be water damage.

Only 1 microwave for the floor, in the lobby.

2026-05-12 • via Nuitee
A
alwina • solo_traveller • us
8
Pros:

VERY CLEAN/GREAT STAFF

Cons:

TOO MUCH OUTSIDE NOISE

2026-05-12 • via Nuitee
E
Emilee • couple • us
7
2026-05-11 • via Nuitee
H
harold • solo_traveller • us
10
2026-05-11 • via Nuitee
T
Toney • solo_traveller • us
7
2026-05-10 • via Nuitee
D
David • solo_traveller • us
9
2026-05-10 • via Nuitee
J
JEFF • couple • us
6
Good for Quick stay while on road with affordable price
Pros:

Prime location, affordable price. Somewhat clean

Cons:

Breakfast was horrible, needs to clean more

2026-05-09 • via Nuitee
P
Patrick • couple • us
8
2026-05-05 • via Nuitee
D
DANIEL • family_with_children • us
7
2026-05-04 • via Nuitee
M
Maria • couple • co
10
Perfect for a night on the way to New Orleans
Pros:

Perfect location.

Cons:

The staff could be more friendly

2026-05-04 • via Nuitee
J
Jordan • couple • us
7
2026-05-04 • via Nuitee
D
Diane • solo_traveller • us
8
2026-04-29 • via Nuitee
J
John • family_with_children • us
5
Stayed here many times. Really disappointed this time.
Pros:

This has been our go to location to stay because of the price and location.

Cons:

This was always our choice for a place to stay when we travel to east TN for our son’s sporting events. Unfortunately, it looks like that may change. We arrived a little early at 2:00pm. There were only 3 cars in the parking lot so I asked if an early check in was possible. They always had in the past. I was told no that no rooms were ready and 3:30 was the earliest I could try. No problem, we left and came back. As you can see by the photos, the excuse of cleaning rooms doesn’t really hold up. The room was filthy as was the area outside the porch with cigarette butts, food wrappers, pizza crust etc… They are also changing to the beds that use only a mattress on a metal frame with no box springs. That works great for small frame people if the mattresses aren’t worn down. Really disappointed as this place was always better than that. I hope they go back to their old ways when they cared about their accommodations.

2026-04-27 • via Nuitee
J
Jeff • couple • us
10
It was a good hassle free stay
Pros:

Good location and very comfortable beds

2026-04-24 • via Nuitee