Best Western Sevierville/Kodak Inn

Hotels
•
Best Western
7.8 (1069 reviews)
3385 Winfield Dunn Parkway , Kodak , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great staff
Clean rooms
Good location
Cons:
Limited breakfast
Noise from outside
Missing amenities

Categories

Cleanliness
7.69
Several comments on cleanliness were positive, but issues like a dirty bathtub and complaints about water leaks lowered the score.
Service
8.66
Service was consistently praised for being welcoming and accommodating.
Location
8.7
Location received positive remarks for being convenient and accessible.
Room Quality
7.65
Rooms were noted as clean but had issues like noise and missing amenities.
Amenities
7.18
Amenities were lacking as many guests mentioned missing microwaves and issues with the pool.
Value for Money
7.64
Some stayed felt the price was high relative to their experience, especially regarding amenities.
Food and Beverage
6.69
Breakfast options were largely criticized for being limited and sometimes inadequate.
Overall Experience
8.16
Overall positive sentiment despite some issues; guests appreciated the stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:00

Property Description

Convenient Location and Amenities

Located just off I-40 and close to downtown Pigeon Forge, the Best Western Sevierville/Kodak Inn offers a perfect blend of comfort and convenience. Guests can start their day with a delicious deluxe continental breakfast and stay connected with free Wi-Fi throughout the hotel.

Comfortable Rooms and Relaxing Features

Each room at the Best Western is designed for relaxation, with spacious windows and a 40-inch cable TV. Some rooms even boast a balcony for guests to enjoy the scenic views. After a day of exploring, unwind in the seasonal indoor pool and hot tub, ensuring a rejuvenating stay.

Nearby Attractions and 24/7 Service

With Dollywood just a short drive away and the Smoky Mountain Palace Theater within reach, the Best Western is the ideal base for exploring the area. Plus, the hotel's front desk is open 24/7 to cater to all guest needs, ensuring a seamless and enjoyable stay.

Book your stay at the Best Western Sevierville/Kodak Inn for a memorable and relaxing experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note the pool is open from Memorial Day to Labor Day.

Cats are not permitted at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 1069 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.7
Room Quality: 7.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 6.69
Overall Experience: 8.16
J
JOE • solo_traveller • us
9
Pros:

Convenient and perfect for what we needed

Cons:

Quite a bit of traffic noise during the day and night

2026-07-03 • via Nuitee
M
Mark • solo_traveller • us
9
2026-06-27 • via Nuitee
G
Gary • couple • us
8
2026-06-27 • via Nuitee
D
DeSherlia • couple • us
8
2026-06-20 • via Nuitee
C
Crystal • solo_traveller • us
10
2026-06-18 • via Nuitee
T
Toney • solo_traveller • us
7
2026-06-14 • via Nuitee
B
Brian • solo_traveller • us
8
Pros:

Good breakfast. Nice location

2026-06-14 • via Nuitee
W
W • couple • us
9
2026-06-10 • via Nuitee
T
TERRI • solo_traveller • us
9
2026-06-08 • via Nuitee
D
Debra • family_with_children • us
10
No complaint.
Pros:

Everything was exceptional! Breakfast was delicious. Great place and great price! Best location!

Cons:

Everything was great!

2026-06-08 • via Nuitee
A
Angel • family_with_children • us
10
I will be staying there from now on
Pros:

24/7 pool and breakfast

2026-06-06 • via Nuitee
W
William • solo_traveller • us
10
Nice place, great location and a very good price.
Pros:

Great location! Left early didn't eat breakfast.

2026-06-05 • via Nuitee
J
Jessica • couple • us
8
2026-06-03 • via Nuitee
A
Ashley • couple • us
10
2026-06-02 • via Nuitee
T
Tracey • family_with_children • us
7
We stayed one night, and it was a good place. A little outdated, but they seem to be working on it.
Pros:

It has a 24 hr pool, an outdoor fire pit, and the breakfast was good.

Cons:

Staff could have been a little friendlier.

2026-06-01 • via Nuitee
J
Joseph • solo_traveller • us
6
Pros:

I liked the modern look,staff was friendly and bed was comfortable

Cons:

Less clean then I would like

2026-05-24 • via Nuitee
C
cynthia • solo_traveller • us
8
Clean, safe, friendly and great location.
Pros:

The facility was nice, clean and located in a great location (felt safe and everything one could need within 1-2 miles). The check-in staff (Fri., 5/15 @ 6P) was kind, friendly and attentive. The room was clean and comfortable.

Cons:

Breakfast could use some attention; arrived just before 930a Sunday AM 5/17. Batter was empty, eggs gone, bacon very oily and under cooked. Waited for longer than 10-15 minutes for both eggs and batter to be refilled. No butter for toast or waffles. (Also, why can't real eggs be used?) Morning staff seemed bothered by having to service and answer questions from guests. I did misunderstand and thought breakfast was until 10:30A .. but still believe monitoring guest load and items is important. I would recommend and stay again. And a microwave in the rooms :)

2026-05-19 • via Nuitee
H
Holley, Sr. • solo_traveller • us
5
Don't know how to talk to people !!!
Pros:

The room was nice and clean and a great location 👌 👍.

Cons:

Customer service was f-ing horrible ! I check n may seventh around 8 pm and checked out.the next morning May eighth . Because of the customer service. .. They don't know how to talk to the customer!!

2026-05-19 • via Nuitee
E
Emil • couple • us
6
2026-05-18 • via Nuitee
S
Sarah • extended_group • us
6
It served the purpose that I attended it for.
Pros:

Nice Area

Cons:

Pool temp was a little cool indoors. The beds set high from the floor. Furniture and carpet throughout was stained. A rug going to the pool area was curled up , which made a trip hazard.

2026-05-18 • via Nuitee