Best Western Sevierville/Kodak Inn

Traffic at times woke us ip

Location isn't the greatest not very close to other attractions. Staff wasnt very "lively" not mean or rude or anything just not over the top. Cleanliness could use some work wasn't gross but wasn't the cleanest. Pool area could use some improvements

Nothing

Room smelled strongly of mold, the smell was overthinking.

The exterior door next to the brick wall where we were directed to enter the property to most easily access our room was open for anyone guest or not to enter due to a broken card scanner. The rooms not having microwaves available made our stay a little less comfortable as warming up food was not an option.

Vending machines were out of drinks, took forever for someone to come to the front desk, not very attentive, no room service was done the whole 5 nights we stayed, small pillows, tears in furniture, stains on the wall looked like blood, Nats and flies everywhere, security on doors were horrible non working so anyone could just walk in from the outside, far back door where you were suposed to swipe the key card to get in was just wires hanging out of the wall, rooms say no smoking but rock beds in front of bottom level off patio was full of cigarette butts.

We had to change rooms three times during our 10 day stay. First one was our first day there, noticed on the balcony door that there was black mold all over it. We complained and got us moved to a new room, the night was fine and then the next couple of days go by and our ceiling starts leaking, all over us and our phones. So we got ourselves moved to yet another room. Then that night around 3 am the fire alarms start going off because someone cooked something too long in the microwave, overall it was a 1/10 experience and we’re not even compensated.

Upon arrival, the gentleman behind the desk didn't look up till I was just two steps from the counter. WHY? His face was buried in his cellphone! There was NO smile...no "Welcome, good to see you...etc..." Bottom line? He should NOT be placed in that position, as a/one who has that position is the FACE of the business. Add to that...

At breakfast in the morning, they were out of butter, soooooo, I stepped out of that room a few feet & my line of sight had the front desk in view. The same individual was seated behind the desk, & what was he doing? Glad you asked...he was once again STARING at his cellphone. Because there was nobody even in that general area @ the time, I didn't feel the need to walk all the way over to the counter to ask for butter, so I slightly raised my voice in order for him to hear me, stating, "Hey...are you the one to request a refill on the butter, because I don't see a/one back here in the dining area".

He said nothing, but got up & walked to the dining area. When I saw that he was going to be the one tending to things, I simply stepped back into the room & waited for him. I had stepped back from the counter area & he opened a few drawers underneath & grabbed a box of the small butter packages. After he filled up the small container that holds the butter packs, & headed back to the front desk, he pretty much brushed up AGAINST me. Now, there was AMPLE room for him to have stepped to side a few inches as I was CERTAINLY not in his way. He said nothing...not, "Here you go...sorry we ran out of butter...anything else needed...hope e/thing here at the property is OK with you, etc, etc...", he just went on his merry way.

I don't want to belabor things, but erhe were a few other interactions with the gentleman that quite frankly, doesn't bode well for the property. I'm not out to get a/one in trouble...

You could smell a heavy cigarette smoke odor. Don’t know if there were smoking rooms nearby or someone was smoking, but it was strong. we don’t smoke so it was very noticeable.