Best Western Sevierville/Kodak Inn

Hotels
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Best Western
7.8 (986 reviews)
3385 Winfield Dunn Parkway , Kodak , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great staff
Clean rooms
Good location
Cons:
Limited breakfast
Noise from outside
Missing amenities

Categories

Cleanliness
7.69
Several comments on cleanliness were positive, but issues like a dirty bathtub and complaints about water leaks lowered the score.
Service
8.66
Service was consistently praised for being welcoming and accommodating.
Location
8.7
Location received positive remarks for being convenient and accessible.
Room Quality
7.65
Rooms were noted as clean but had issues like noise and missing amenities.
Amenities
7.18
Amenities were lacking as many guests mentioned missing microwaves and issues with the pool.
Value for Money
7.64
Some stayed felt the price was high relative to their experience, especially regarding amenities.
Food and Beverage
6.69
Breakfast options were largely criticized for being limited and sometimes inadequate.
Overall Experience
8.16
Overall positive sentiment despite some issues; guests appreciated the stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:00

Property Description

Convenient Location and Amenities

Located just off I-40 and close to downtown Pigeon Forge, the Best Western Sevierville/Kodak Inn offers a perfect blend of comfort and convenience. Guests can start their day with a delicious deluxe continental breakfast and stay connected with free Wi-Fi throughout the hotel.

Comfortable Rooms and Relaxing Features

Each room at the Best Western is designed for relaxation, with spacious windows and a 40-inch cable TV. Some rooms even boast a balcony for guests to enjoy the scenic views. After a day of exploring, unwind in the seasonal indoor pool and hot tub, ensuring a rejuvenating stay.

Nearby Attractions and 24/7 Service

With Dollywood just a short drive away and the Smoky Mountain Palace Theater within reach, the Best Western is the ideal base for exploring the area. Plus, the hotel's front desk is open 24/7 to cater to all guest needs, ensuring a seamless and enjoyable stay.

Book your stay at the Best Western Sevierville/Kodak Inn for a memorable and relaxing experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note the pool is open from Memorial Day to Labor Day.

Cats are not permitted at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 986 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.7
Room Quality: 7.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 6.69
Overall Experience: 8.16
J
Julian • family_with_children • us
9
2026-03-28 • via Nuitee
T
Tiffany • extended_group • us
5
Pros:

The size of the room was perfect

Cons:

We never found a remote for our TV. The gentleman that checked us in was not friendly and the shirt he was wearing contained the F word right in the middle of it.

2026-03-27 • via Nuitee
K
Krystal • family_with_children • us
5
2026-03-24 • via Nuitee
L
Lisa • family_with_children • us
1
Sucked
Pros:

Nothing

Cons:

Everything

2026-03-24 • via Nuitee
B
Barfield • family_with_children • us
3
Could be great if taken care of. Spend a little more and stay somewhere clean.
Pros:

The location.

Cons:

Was not clean. Never saw housekeeping. The pool area was dirty. There was what appeared to be a used condom in the hallway our entire weekend stay. Upon arrival had to wait a long time for anyone to come to the desk. When we got to our room the television was already on and the floor did not appear to be vacuumed. Trash in floor of fitness room all weekend.

2026-03-23 • via Nuitee
E
Erik • solo_traveller • us
8
I would stay there again.
Pros:

The location was great. The breakfast was good. Also the Pancake House next door is awesome.

Cons:

Only one working ice machine and the front door(not the main entrance was broken and did not lock.

2026-03-21 • via Nuitee
M
Michael • family_with_children • us
8
Pros:

Room was clean

Cons:

Having to try to find an attendant to check in and check out

2026-03-18 • via Nuitee
E
Eden • couple • us
2
Horrible!
Cons:

The bed was very uncomfortable, the breakfast was awful. And the staff where not friendly

2026-03-16 • via Nuitee
T
Teresa • family_with_children • us
10
Pros:

Very nice place to stay. Very clean. Mattress was a little hard but overall we were pleased.

Cons:

Mattress was hard

2026-03-16 • via Nuitee
A
Ashley • family_with_children • us
3
This was probably one of the worst places we’ve ever stayed.
Pros:

The 24 hour pool

Cons:

Our room smelt like pee, the carpet was very nasty, the cleaners never came in our room and we never got extra towels. We were given only one garbage bag. The metal part at the top of the door to the to the pool fell down and hit my husband in the head. Everytime someone in a room near us flushed their toilet, our room made a terrible noise, and this was also every hour of the night! Workers decided to work in the field right beside the hotel at 6 and 7 A.M and then stopped after 7 once they already woke everyone up with their loud banging noise. This was a terrible stay

2026-03-16 • via Nuitee
L
Leandro • family_with_children • us
1
2026-03-15 • via Nuitee
P
Parris • family_with_children • us
10
2026-03-13 • via Nuitee
J
Jackie S. • family_with_children • us
8
What I needed when I needed it.
Pros:

Location was close to where I meeded to be.

Cons:

Upon walking 8n the room smelled musty.

2026-03-08 • via Nuitee
S
Stockton • family_with_children • us
10
2026-03-07 • via Nuitee
L
Laura • family_with_children • us
10
Pros:

Great location, clean room, comfortable beds, great breakfast

2026-03-07 • via Nuitee
D
Davidson • family_with_children • us
6
Wasn’t the worst but I wouldn’t stay here again
Pros:

Location was very convenient

Cons:

It wasn’t absolutely disgusting but it definitely wasn’t clean. The floor had clearly not been swept or mopped, the window had large smudges from a substance that was clearly not window cleaner, the bathroom door had some kind of gunk on the bottom as if someone had used dirty shoes to push them open, the sheets were stained. It was the cheapest option in the area for an overnight stay so I didn’t have high expectations. The man at the front desk was very unprofessional and honestly kind of rude. He ignored me when I walked in for check in as he was in another part of the lobby (not by the desk) on his phone. I had to go over to him and ask if he worked there and he said “yes hold on” then went to the bathroom and came back out to help me. Then at checkout he was again not at the desk and when I explained I wanted to check out he just said “blue basket” and when I didn’t understand what that meant he just kept repeating it with no other explanation. I finally found the small blue basket he was talking about and realized there were other hotel keys in there so I put two and two together. It wasn’t a great experience and I definitely wouldn’t recommend it to others. I’d recommend spending a little extra to stay somewhere else.

2026-03-05 • via Nuitee
S
Shawn • extended_group • us
8
Good hotel and great location. Used to be a lot better and will hopefully improve again! We love staying there all thes
Pros:

Great location and great staff.

Cons:

The hotel and rooms have gone downhill since the last time we were there. Our room had dirty bedding (the blankets) and a hole in the wall. The room smelled like Body odor or dirty feet the whole time even after we tried to air it out starting right after we got there. The smell never went away

2026-03-04 • via Nuitee
K
Kenneth • couple • us
9
2026-03-02 • via Nuitee
R
Rick • family_with_children • ca
8
2026-03-01 • via Nuitee
B
Brandon • family_with_children • us
1
2026-03-01 • via Nuitee