Casa Relax Hotel

Hotels
8.4 (1104 reviews)
Getsemani calle del pozo 25-105 , Cartagena de Indias , co
comercial@10esas.com

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Safety deposit box
Tour desk
Private check-in/check-out
Shuttle service (additional charge)
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great location
Nice amenities
Cons:
Noise from the street
Limited food options
Service inconsistencies

Categories

Cleanliness
8.5
General sentiment was positive regarding cleanliness, with comments noting comfortable and clean rooms.
Service
8.2
Mixed reviews on service; generally friendly but one instance of poor reception experience.
Location
9
Frequently mentioned as a highlight, with great accessibility to attractions.
Room Quality
8.2
Most reviews highlighted the rooms as comfortable but noted issues with noise and steep stairs for some.
Amenities
8.5
Amenities like the pool and breakfast had positive mentions, though some aspects were found lacking.
Value for Money
8.4
General perception is that the hotel provides good value for its price, with minor caveats.
Food and Beverage
8
Breakfast was positively reviewed, but some felt more options were needed.
Overall Experience
8.4
Overall satisfaction was reflected positively with slight caveats regarding noise and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:37

Property Description

Luxurious Accommodation with Prime Location

Unwind in Comfort: Casa Relax offers well-equipped rooms with modern amenities, ensuring a comfortable stay with TV, air conditioning, and private bathrooms.

Convenient Services: Enjoy complimentary breakfast, 24-hour front desk assistance, and additional services like laundry and business facilities for a hassle-free experience.

Ideal Location: Situated near Plaza Trinidad, our hotel is centrally located in Cartagena's historic city center, with easy access to nearby attractions and the airport.

Experience relaxation and convenience at Casa Relax. Book your stay now for a memorable visit to Cartagena!

Important information:

Please inform Casa Relax Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for COP 80,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1104 reviews
Cleanliness: 8.5
Service: 8.2
Location: 9
Room Quality: 8.2
Amenities: 8.5
Value for Money: 8.4
Food and Beverage: 8
Overall Experience: 8.4
J
Jorge • family_with_children • mx
9
2025-10-02 • via Nuitee
F
Francois • family_with_children • fr
9
Pros:

La chambre familiale était grande et confortable. La piscine est grande et vraiment un plus avec les températures très chaudes a Carthagene.

Cons:

La rue est très bruyante le soir et nous avons entendu de la musique jusque très tard. Cela ne nous a pas empêché de dormir mais cela peut être gênant pour les chambres proches de la rue

2025-09-29 • via Nuitee
M
Mireia • family_with_children • es
10
2025-09-28 • via Nuitee
F
femke • couple • nl
8
Mooie accomodatie
Pros:

Heerlijke kamers. Zwembad is lekker diep.
Er werd heerlijk ontbijt gemaakt, pancakes/creps..
Locatie was perfect.

Cons:

Dat je na 20:00 niet mag zwemmen. Het is heerlijk om voor het slapen even kort een duik te nemen gezien de hitte van de stad....

Geen eten in accomodatie beschikbaar. Paar nacho's of kleine versnapering zou lekker zijn bij aankomst

2025-09-13 • via Nuitee
M
Marie • family_with_children • be
9
2025-09-13 • via Nuitee
C
Cindy Pollito • family_with_children • co
7
Pros:

La ubicación del lugar es perfecta, cerca de todo, buen ambiente, buen precio del comercio. Las habitaciones están bien dotadas con aire acondicionado, televisor, muebles, etc. El lugar es muy tranquilo en el interior por lo que el descanso es apropiado.

Cons:

El baño es un poco estrecho y como es un hospedaje pequeño, cuando hay muchos comensales al momento del desayuno, ocasionalmente hay que esperar el turno para sentarse en el comedor. Tenerlo en cuenta si hay que salir temprano a algún tour. Sin embargo no es algo tan malo y se puede solicitar el día antes que te preparen el desayuno con antelación.

2025-09-13 • via Nuitee
L
Lukas Flurin • extended_group • ch
10
Pros:

Pool, Lage

Cons:

-

2025-09-09 • via Nuitee
J
Jorge • couple • co
8
Bien aunque el personal debe ser más amable
Pros:

La piscina, la habitación, la ubicación es bastante buena.

Cons:

El segundo día, la persona encargada de recpeción no sabía dónde le habían dejado la llave de nuestra habituación y nos habló mal. Tuvimos que decirle que no nos hablara así. Fue un muy mal momento.

2025-09-08 • via Nuitee
C
Carolina • couple • cl
10
2025-09-08 • via Nuitee
M
Milene Queiroz • family_with_children • br
10
Perfeito para descansar e relaxar na piscina após um dia de passeios
Pros:

O hotel é simples, mas bem organizado. Localização perfeita, da para passear pelo bairro e visitar a Cidade Amuralhada caminhando. A piscina garantiu o relaxamento e momentos refrescantes. Atendnetes simpáticos e prestativos, mesmo com a dificuldade do idioma. O café da manhã é simples e sem muitas opções.

Cons:

O café da manhã é simples e sem muitas opções. Não tinha um frigobar no quarto

2025-09-08 • via Nuitee
A
Alejandra • couple • us
10
Buena ubicación, muy agradable el lugar
Pros:

Ubicación, limpieza, las instalaciones se ven cuidadas, el staff muy amable, el desayuno rico.

Cons:

.

2025-09-05 • via Nuitee
S
Sedat • couple • fr
8
2025-09-03 • via Nuitee
S
Sanchez • extended_group • co
10
Excelente
Pros:

Me pareció excelente, buena atención y desayuno. Me gustó que la piscina la cerraban tarde a comparación de otros hoteles

Cons:

Que una de las habitaciones estaba arriba y había que subir unas escaleras en caracol que eran incómodas

2025-09-03 • via Nuitee
M
MELANIE • family_with_children • mf
10
2025-09-02 • via Nuitee
P
PAULA ANDREA • family_with_children • es
10
Pros:

La ubicación, no hay necesidad de tener transporte si quieres moverte por el centro. Puedes caminar incluso hasta el muelle para tomar los barcos a las Islas, está a sólo 15 min.

2025-09-02 • via Nuitee
K
Karol • couple • co
10
Pros:

La habitación muy cómoda y limpia, la piscina es genial, el desayuno es delicioso. La atención es excelente las chicas son un amor.

2025-09-02 • via Nuitee
L
leonardo • couple • pe
4
2025-09-02 • via Nuitee
M
Mora • family_with_children • cr
10
2025-09-01 • via Nuitee
M
Marta • couple • it
7
2025-09-01 • via Nuitee
A
Alvaro • couple • es
8
Habitaciones amplias, personal amable
Pros:

La amplitud de la habitación y la amabilidad del personal.

2025-08-31 • via Nuitee