Capt.'s Inn & Suites

Hotels
Independent
8.6 (233 reviews)
116 Church Street, Alexandria Bay, New York, 13607 , Alexandria Bay , US

Facilities

Express check-out
Free WiFi
Luggage storage
Express check-in/check-out
Designated smoking area
Wheelchair accessible
Picnic area
Front desk (limited hours)
Express check-out
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Clean and maintained rooms
Friendly and helpful staff
Convenient location
Good value for money
Cons:
Housekeeping issues
Some room sizes small
Limited amenities

Categories

Cleanliness
8.26
Multiple reviews mention clean rooms, but some housekeeping issues were noted.
Service
8.93
Staff frequently praised for being friendly and helpful.
Location
8.87
Location is highly valued and described as convenient to attractions.
Room Quality
8.32
Rooms are generally clean and well-maintained, though there were some complaints about size and amenities.
Amenities
8.55
Pool noted as very nice, but some amenities like microwaves were missing.
Value for Money
8.71
Described as reasonable pricing for the quality offered.
Food and Beverage
8.56
While no specific mention, proximity to good dining options noted.
Overall Experience
8.63
General satisfaction with stay highlighted across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:20

Property Description

Outdoor Pool and Complimentary Wi-Fi
Make the most of your stay with our refreshing outdoor pool and free Wi-Fi, perfect for staying connected while enjoying the sunshine.

Convenient Amenities and Services
Experience our express check-out, luggage storage, and complimentary coffee/tea. Enjoy hassle-free parking with our free self parking feature.

Close to Local Attractions
Explore nearby attractions such as Lil' River Fudge Co / 5&10 Variety Store and Cornwall Brothers Museum, all within walking distance. Delve into the beauty of Saint Lawrence River and Keewaydin State Park just minutes away.

Experience comfort and convenience at Capt.'s Inn & Suites, book now for a memorable stay near Boldt Castle and Lake Ontario.

Important information:

  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 233 reviews
Cleanliness: 8.26
Service: 8.93
Location: 8.87
Room Quality: 8.32
Amenities: 8.55
Value for Money: 8.71
Food and Beverage: 8.56
Overall Experience: 8.63
H
H9911ZQrickp Couples
2
No service from this hotel
Pros:

This was a nice hotel. On our most recent stay there were problems with our room. We were put off for the entire stay waiting for repairs or a room change. Two months later no one has ever called to help us. Pay a bit more for a nicer place,it's better than a wasted expense trip.

2025-11-04 via Tripadvisor
T
Tamlyn partner
8
Pros:

Nice room and very convenient!

2025-10-09 via Nuitee
T
Terry and Michael
10
Pros:

Room was very clean, bed very comfy, A/C was great, the hostess, Kimberly, was friendly and pleasant and gave us a lot of good tips on where to eat and what to see. She’s a keeper. This is very close to downtown/waterfront without being right in middle of all the touristy stuff. Definitely would stay here again.

2025-10-09 via Nuitee
T
Tammy partner
4
Pros:

Great location. Was disappointed no microwave and small tv and fuzzy picture. Staff was wonderful. Room was very clean.

2025-10-08 via Nuitee
N
Nancy
8
Pros:

This is a place I would stay again. Great staff and very clean. It would be nice if the bathroom had a counter or table to set things on. The matress squeaked when I sat on it.

2025-10-06 via Nuitee
D
David partner
10
Pros:

it is a very nice and clean hotel

2025-10-05 via Nuitee
M
Michelle family
10
Pros:

The property was clean, staff was friendly and very efficient. The room was clean and well appointed.

2025-10-05 via Nuitee
M
Melissa partner
10
Pros:

Great clean room. We were towing a boat and there was plenty of space to park it.

2025-10-03 via Nuitee
V
Vivian
10
Pros:

The room was very clean and fresh looking. The staff were friendly and helpful. I would recommend it to my friends and family.

2025-10-02 via Nuitee
A
Anita
10
Pros:

Off season long weekend. The staff was very friendly and the rooms are updated and clean. Great location, would stay here again.

2025-09-30 via Nuitee
J
Johnna family
8
Pros:

The buildings were recently updated, and the rooms were neat and also recently updated. The staff was friendly and knowledgeable. Our only minor complaint was a slow bathroom sink drain.

2025-09-28 via Nuitee
W
william family
10
Pros:

Basic but nice. Easy access to downtown and good place for a new nights.

2025-09-28 via Nuitee
S
Sylvia partner
6
Pros:

Front desk ladies were very friendly & nice. Room was adequate & clean. Showers are VERY small. It is a motel not a hotel. Didn’t think I would feel safe, but it worked out well.

2025-09-27 via Nuitee
K
KEN
10
Pros:

It was a great stay!!!

2025-09-26 via Nuitee
D
Deborah
8
Pros:

Clean,comfortable room friendly staff

2025-09-26 via Nuitee
R
Rose family
10
Pros:

The check in was easy and the room was clean

2025-09-26 via Nuitee
R
Rose Mary
8
Pros:

We spent 2 days at the Capt’s Inn. Staff was friendly and helpful. The room was clean and tidy. The location was very convenient to restaurants and other attractions. I would definitely recommend this motel.

2025-09-24 via Nuitee
D
Deborah
6
Pros:

Nice area convenient to Alex Bay and the shops.
Room was clean but housekeeping was slack. Had 2 beds they olny made 1 our whole 4 day stay. When furnished supplies ran out no replacements.
Friendly front desk staff and was very quiet.

2025-09-23 via Nuitee
D
David A
8
Pros:

A chair for sitting would be a nice addition. The bed was the only place to sit.

I’ve stayed before; and I thought there was a chair.

2025-09-23 via Nuitee
J
Jeanne friends
10
Pros:

Unfortunately we were unable to use the pool. The advertisement said it was heated, however they turn off the heaters on Labor Day and our stay was the following week.
Staff was courteous, helpful, and went above and beyond to ensure we had everything we needed and were comfortable.
We got a nice room with a small kitchen.

2025-09-19 via Nuitee