Holiday Inn & Suites Chattanooga Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (743 reviews)
434 Chestnut Street , Chattanooga , US
+1 423-777-5858

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff/valet
Excellent location (walking distance to attractions)
Clean rooms
Spacious rooms
Convenient for events/concerts
Nice pool/sundeck
Cons:
Valet/parking issues and fees ($25/night, garage-only complaints)
Breakdown or poor quality of breakfast/food
Occasional front desk unresponsiveness and deposit refund problems
Elevator and exercise equipment maintenance issues
Outdated TVs and some stained showers
Some guests found beds uncomfortable

Categories

Cleanliness
8.8
Multiple reviewers praise clean rooms and comfortable accommodations; a few isolated issues (stained shower) noted.
Service
10
Staff and valet repeatedly praised (friendly, helpful, exceptional attendants). Several isolated negative incidents (rude valet, unresponsive front desk, receptionist complaints) exist but overall sentiment is strongly positive.
Location
9.2
Consistently highlighted as a major positive — within walking distance of riverfront, concerts, restaurants and attractions; few complaints about views or garage-only parking.
Room Quality
8
Rooms described as spacious and generally comfortable but mixed feedback on bed comfort, outdated TVs, and occasional shower stains.
Amenities
7.3
Pool/sundeck well-liked, valet/parking and elevators reported problematic at times; exercise equipment often in poor condition or missing pieces.
Value for Money
7.5
Perceived value weakened by high parking fees, poor breakfast for some guests, and at least one unresolved deposit/refund complaint.
Food and Beverage
6.6
Food and breakfast receive largely negative remarks (poor quality, AC condensation affecting breakfast area), with a few positive mentions of food elsewhere.
Overall Experience
9
Many guests report very positive stays (clean rooms, friendly staff, convenient location) and would return, though a minority report serious service/parking issues that impacted their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Convenient Downtown Location
This Holiday Inn Hotel & Suites Chattanooga is ideally situated in downtown Chattanooga, just a short walk from popular attractions like the Tennessee Aquarium and the Creative Discovery Museum.

Deluxe Amenities and Dining Options
Enjoy complimentary WiFi, an indoor pool, and a sundeck during your stay. Indulge in delicious meals at the Rodizio Brazilian Steakhouse, offering a premium breakfast buffet and churrascaria-style grilled meats for lunch and dinner.

Comfort and Convenience
Relax in well-equipped rooms featuring flat-screen TVs, coffee machines, and modern en suite bathrooms. Take advantage of the fitness center, meeting facilities, and free city-wide shuttle service for a stress-free stay.

Book now for a memorable experience at the Holiday Inn Hotel & Suites Chattanooga!

Important information:

Please note that self-parking is not available on site. Oversize vehicles and trailers are prohibited.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

8.3
Based on 743 reviews
Cleanliness: 8.8
Service: 10
Location: 9.2
Room Quality: 8
Amenities: 7.3
Value for Money: 7.5
Food and Beverage: 6.6
Overall Experience: 9
J
Juanita • couple • us
9
2026-11-04 • via Nuitee
L
L. Heer • couple • ch
7
OK, with some improvement potential
Pros:

Large room

Cons:

Very soft mattress (bathtub...)
For 4 stars I would really expect fresh (real) eggs and good coffee (e.g. from a proper espresso machine) for breakfast!

2026-11-01 • via Nuitee
M
Michelle • solo_traveller • us
8
For a one- night stay it was excellent. I don’t think I’d stay more than one night at a time.
Pros:

The staff was amazing! Shoutout to the front desk ladies and the valets.

Cons:

The TVs need to be upgraded. There is no “channel guide” from the TV remote, and no brochure in the room telling you what the channels are.

2026-10-31 • via Nuitee
T
Tyrell • couple • za
9
Nice clean room with friendly staff.
Pros:

Location was within walking distance to to the river front that was the venue for the Chattajack race. Room was clean, staff professional yet friendly. Would stay again.

2026-10-27 • via Nuitee
M
Michele • family_with_children • us
8
Pros:

location

2026-10-20 • via Nuitee
B
Brian • family_with_children • us
8
2026-10-19 • via Nuitee
B
Bridget • family_with_children • us
8
2026-10-19 • via Nuitee
D
Deborah • couple • us
10
It was nice to be within walking distance to concert, restaurants, as well as other entertainment.
Pros:

Being close to restaurants and entertainment.

2026-10-15 • via Nuitee
P
Patrick • extended_group • us
5
Any future visit to Chattanooga, will look for other hotels.
Pros:

The room and location was good. The receptionist was not good. The parking was difficult due to a car stuck in the way.
Elevators need attention. Everything else was good.

Cons:

The receptionist was not good. The parking was difficult due to a car stuck in the way.
Elevators need attention.

2026-10-14 • via Nuitee
T
tanya • family_with_children • us
8
2026-10-13 • via Nuitee
S
Silvia • solo_traveller • us
5
Sean más amables eso se necesita ver en cada persona
Pros:

Cerca de mi evento y era limpio

Cons:

El personal pésimo

2026-10-12 • via Nuitee
T
Theresa • couple • us
10
The staff were friendly, the rooms were spacious even the shower and the food was good.
Pros:

Spacious rooms. Good breakfast. Friendly staff

Cons:

Bed wasn’t very comfortable.

2026-10-10 • via Nuitee
T
Teresa • couple • us
8
The staff were above and beyond nice and helpful. The parking attendants were exceptional as well
Pros:

Convenient

Cons:

Shower was stained

2026-10-10 • via Nuitee
W
Wheeler • couple • us
8
Pros:

Location and cleanliness

Cons:

Parking is impossible to find . The $25 dollar per night parking seems high for a city like Chattanooga. It’s not Chicago

2026-10-10 • via Nuitee
T
Tony • couple • us
8
2026-10-07 • via Nuitee
C
Cheri • solo_traveller • us
10
2026-09-16 • via Nuitee
B
Brittany • family_with_children • us
8
2026-09-10 • via Nuitee
M
Mandi • family_with_children • us
7
Over all good but valet is very bad.
Pros:

Room was clean and spacious. Very friendly staff. Pool was nice.

Cons:

Valet left my windows down and my vehicle unlocked. I called and left several messages and no one would return my call. That was a month ago. Exercise equipment was not in good condition or missing pieces.

2026-08-26 • via Nuitee
E
Erin • couple • us
10
2026-08-13 • via Nuitee
S
Sheppard • extended_group • us
9
The staff was exceptional, the rooms very clean and comfortable, and the valet was very friendly and helpful.
Pros:

It was very clean, and the valet parking was super easy.

Cons:

No dislikes

2026-08-11 • via Nuitee