True Friend Hotel

Hotels
No.512, Fujian Street , Hualien City , TW
886-38323355

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Facilities

Meeting rooms
Area shuttle (surcharge)
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Noisy rooms
Maintenance issues
Limited amenities

Categories

Cleanliness
7.6
Guests mentioned cleanliness as a positive aspect, but some reviews highlighted maintenance issues.
Service
8.4
Service was appreciated, with friendly and helpful staff, although some guests had complaints about privacy and noise.
Location
8.2
The hotel's proximity to landmarks and markets was well-received by guests.
Room Quality
7.5
Rooms were considered comfortable, but some reviews mentioned old and noisy rooms.
Amenities
6.6
Mixed feedback on amenities, with some guests appreciating the lobby snacks while others mentioned limited services.
Value for Money
6.7
Guests had varied opinions on the price compared to services offered.
Food and Beverage
7.3
Breakfast and café services were generally well-received, although some guests desired more options.
Overall Experience
8.1
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-27 00:38

Property Description

Central Location
Located in the heart of Hualien City, True Friend Hotel is just a short distance away from popular attractions such as Rolling Stone Fountain Square and Hualien Dongdamen Night Market.

Convenient Amenities
Guests can enjoy a range of amenities including complimentary Wi-Fi, concierge services, and a shuttle service within a 3.00 km radius. The hotel also offers a 24-hour business center, express check-in, and a roundtrip airport shuttle for convenience.

Comfortable Accommodation
With 70 air-conditioned rooms equipped with flat-screen TVs and free Wi-Fi, True Friend Hotel ensures a comfortable stay. Guests can also indulge in a meal at the on-site restaurant or opt for room service during limited hours.

Ready to explore Hualien City? Book your stay at True Friend Hotel today for a memorable experience.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

Cleanliness: 7.6
Service: 8.4
Location: 8.2
Room Quality: 7.5
Amenities: 6.6
Value for Money: 6.7
Food and Beverage: 7.3
Overall Experience: 8.1
R
Richard • partner
6
Pros:

I left my earbuds on my bed and checked out the lady found them and ran to my taxi before it left, thank you for saving my earbuds.

No hooks in washroom

Breakfast congee was a bit cold by 9 o'clock.

Friendly service.

2024-11-05 • via Nuitee
H
Hsiu Hui
10
飯店人員親切的服務態度令人難忘
Pros:

飯店的服務人員非常非常親切、熱心

2024-06-12 • via Nuitee
D
DOO SEON
8
서비스 양호, 위치는 불편
Pros:

전반적으로 양호함 조식도 괜찮음. 다만 옷장이 없고 벽옷걸이가 2개여서 좀 불편했음. 동대문야시장 근처라 태로각협곡, 칠성담 가기에는 불편해서 위치는 기차역 근처보다 좋지 않음

2024-03-11 • via Nuitee
N
NOBUYUKI
2
がっかり
Pros:

チェックイン時、フロントの女性スタッフが怒っているような表情と話し方で、ホテル選びを失敗したことを痛感した。
英語で語られたのだが、英語にしても日本語にしてもゆっくりとしゃべってくれないと、年寄りなんだから聞き取れないのだよ。
そのへんのとこがわかってないというか配慮が足りないというか。
一度老人ホームに行って勉強してきた方がいいよ。
その一方、チェックアウト時の男性フロントスタッフの対応は良かった。

2024-01-19 • via Nuitee
F
FOC HOI
8
Pros:

冲涼間冇分隔唯一缺点

2023-11-08 • via Nuitee
S
SHIH-WEI
6
Pros:

服務人員服務態度及應對應該更積極

2023-09-08 • via Nuitee
A
Abel
10
Pros:

良久的清潔衛生做得很好，而且管理人員黃先生的態度很不錯，只是前台服務小姐的態度有待加強，應該使客人有賓至如歸的感覺。

2023-08-06 • via Nuitee
H
HIROKO
2
あまりお勧めは出来ないです。
Pros:

朝食付きでこちらのホテルを選びましたが、朝食はハンバーガー一個とパック入りのティーだけでだったのでびっくりしました。
それを朝食付きと表示出来る事に驚きです。
それからベッドは真ん中が凹んでおり、身体が痛くなりました。あと1日こちらのホテルと思うと辛くなります。
16時に部屋に戻ると掃除がまだでフロントで待たされてます。
フロントの男性の対応は良かったのですが残念です。

2023-02-25 • via Nuitee
H
HUNG WEN
8
Pros:

整體來說是可以 只是洗手台上有幾根頭髮牆壁下面的板子開開的

2022-09-07 • via Nuitee
C
CHAN HUA
10
乾淨簡單且地點便利的飯店
Pros:

飯店地點熱鬧，交通便利，機車可停飯店走廊，免費早餐中西式均有

2022-07-18 • via Nuitee
Y
Yi-shan
8
Pros:

離東大門夜市很近走路就可到達
飯店很貼心停車位不夠如停路邊也會付擔費用👍
房間隔音不是很好
電視只有少數幾台可看
棉被的被心一直露出來，被套也無拉鍊可拉。

2022-02-05 • via Nuitee
唐權
10
Pros:

房間乾淨明亮空間大 cp值高 離逢甲夜市極近

2021-11-04 • via Nuitee
V
Verified traveler
2
Pros:

冷氣壞掉有換房間但人手不足處理速度較慢

浴室發霉/環境有待加強

2021-10-19 • via Nuitee
M
Mingying
8
Pros:

整體來說不錯，距離夜市附近商圈都很近。

2021-08-25 • via Nuitee
W
Wei Hsuan
10
Pros:

離市中心近。不錯

2021-08-14 • via Nuitee
V
Vincent
8
OK for a quick night
Pros:

Convenient for going to the night market. No desk in the room so you may need to go near the lobby to use your laptop.

2021-04-03 • via Nuitee
S
Shu-Ling
8
Pros:

大致不錯，床很大很舒服，但是房間有煙味，還有機器運轉的聲音，聲音不大，但是嗡嗡聲音整晚，希望早餐能有些西式料理

2021-01-30 • via Nuitee
G
Gaoqiao • family
10
Pros:

直前予約でしたが、スムーズにチェックインできて良かった。

2020-12-15 • via Nuitee
S
Shih-Chieh
6
見仁見智
Pros:

缺點：
入住時間是下午3:30，退房時間是早上11:00，與hotels.com上面寫的下午3:00 check in, 12:00 check out 完全不同，請住宿時注意時間。寄放行李時，僅要求將行李放在櫃檯隔壁疑似飲食區的地方，並不會給任何識別標籤，貴重物品請不要放在寄放的行李內。晚上睡覺時，可以很明顯的聽到樓上洗澡水流下來的聲音，隔音極差，我是個很容易入睡的人，但也對這聲音感到非常困擾。

優點：
離東大門夜市與公正小籠包很近。

2020-12-06 • via Nuitee
V
Verified traveler
8
位置方便設備OK
Pros:

在市區離夜市近，房內整體整潔Ok，中規中舉的商務飯店。

2020-11-19 • via Nuitee