Candlewood Suites Carlsbad South by IHG

Hotels
•
IHG
8 (5 reviews)
3711 San Jose Boulevard, Carlsbad, New Mexico, 88220 , Carlsbad , US
1-575-941-3711

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Pets allowed

Facilities

Fitness facilities
Shopping on site
Library
Safe-deposit box at front desk
Multilingual staff
Internet access in public areas - high speed
Smoke-free property
RV, bus, truck parking
Snack bar/deli
Free self parking
See all facilities

Review Highlights

Pros:
Very clean rooms
Well-stocked kitchenette
Comfortable rooms
Heated indoor pool
Good WiFi
Grill area
Safe environment
Friendly staff (some)
Cons:
Pricey for some guests
Inconsistent/unhelpful service
Limited/no housekeeping; had to request supplies
Website/booking info misleading about extended-stay setup
Road construction affecting access
Pool temperature could be warmer

Categories

Cleanliness
9
Multiple reviewers described the rooms as very clean and safe.
Service
6
Mixed service: one very friendly staff member noted, but others appeared indifferent; guests had to request towels, toilet paper and coffee and experienced inconsistent front-desk support.
Location
7.5
Generally safe, but access issues due to San Jose Blvd. construction; guests advised to use alternate routes.
Room Quality
9
Positive room attributes: well-stocked kitchenette, good working area, nice bathroom and overall very comfortable.
Amenities
8.5
Good amenities noted: heated indoor pool (though one guest wanted it warmer), kitchenette, grill area and reliable WiFi.
Value for Money
7
Some guests felt it was a little pricey for their liking and the extended-stay setup may reduce perceived value for short stays.
Food and Beverage
8
Standard quality for this hotel tier.
Overall Experience
9
Overall pleasant family getaway: clean, comfortable rooms and good amenities, tempered by service inconsistencies and minor access/communication issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Recreational Amenities
Enjoy the indoor pool and fitness center during your stay at Candlewood Suites Carlsbad South.

Convenience and Comfort
Benefit from complimentary wireless internet, shopping options, barbecue grills, and guest laundry facilities.

Prime Location
Located just minutes away from key attractions like Living Desert State Park and Carlsbad Museum & Art Center.

Book your stay at Candlewood Suites Carlsbad South, an IHG Hotel, for a memorable and convenient experience in Carlsbad.

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAF

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 5 reviews
Cleanliness: 9
Service: 6
Location: 7.5
Room Quality: 9
Amenities: 8.5
Value for Money: 7
Food and Beverage: 8
Overall Experience: 9
K
Katye
6
Just for a family weekend getaway.
Pros:

Was a little pricey for my liking, but a very clean, safe, etc. place to be.

2017-08-28 • via Nuitee
V
Verified traveler
6
Hmm????
Pros:

Must have been a training day. Out of four persons, only one had answers. No one else did. Only one super friendly person, a male who may have been on the night shift. Everyone else was not angry but not too friendly. Some appeared not to care. We were not in the least aware of it being an extended stay hotel, so it lacked housekeeping. I still do not see this written on any website info. We were then told that's not what we do. The next day we had to ask for toilet paper, fresh towels, coffee etc. We had to go to the desk to get them. We even took out our own trash due to this. The person at the desk asked how long were were going to be there, I did say three nights. She did then say that is an extended stay.Even though we did not use it, the grill area was a great idea. Not being aware of the extended stay, we were misled by the hotel website and hotel.com website.

2017-06-09 • via Nuitee
M
Major
8
Nice place to stay.
Pros:

Room was nice a clean. Pleasant experience.

2017-05-29 • via Nuitee
C
Carole
10
Very comfortable
Pros:

Candlewood suites were extremely nice. They're exactly what they say, well-stocked kitchenette, very nice working area, good wifi, nice bathroom, very comfortable. The only caution I would give is San Jose Blvd. is being worked on. You cannot get through; use alternate route.

2017-05-16 • via Nuitee
R
Ryan
10
Great for kids.
Pros:

Great room. Very clean. Heated indoor pool (although I would have liked it far warmer) and great staff.

2017-04-21 • via Nuitee