DoubleTree by Hilton Edmonton Downtown

I cant remember her name(i believe shes Romanian) on the front desk but she makes you feel so welcome and caring!

I forgot to pay for parking in the dirt lot next to the hotel and got a $80 ticket but that’s my fault not the hotels. Hotel stay was perfect.

Best hot tub hands down!!

Parking is confusing with the lot next door

We checked in late becuse of Hockey Game and they did not tell me about parking so i recieved a $100 tickets this morning.
Very frustrating

The staff was very helpful and friendly. We loved the beds and the pillows.

The staff were very helpful and the hotel was clean

Clean room

Hotel staff was great. Unfortunately downtown Edmonton is not the safest. Had to park my truck at a different parking lot.

Staff is professional and helping. Rooms are so neat and clean .

Room was very clean

I stay here yearly or more. I love the facility but the area has become very deserted and unclean over the years with homeless people and garbage etc. Don't really feel safe walking at night.

Everything was great minus all of us on the 11th floor had zero a/c

Was a busy weekend and staff did amazing to get everyone checked out and new ones checked in.

For a room that cost $371 and didn’t even have AC!
We were appalled with the treatment we received from the staff at Double Tree Hilton in Edmonton Downtown.
After realizing the ac was not working, my partner and I spoke to the front desk in person that night and was told that most of their hotel rooms acs were not working. We asked for fans and they had none they could offer nor did they have a maintenance man on site.
The hotel room was 88 degrees Fahrenheit and as a result, we did not have a peaceful sleep (if we managed to get any sleep at all).
We even attempted to the cool the room down by leaving our door open into the hallway; as it was cooler in there than in the room.
The next morning - we did mention about the heat and the lack of working ac. As a result, the staff waved the $35 parking fee.. which was not even an eighth of what we wished we could had been credited back.
Perhaps even $100-$150 back would be better.
All in all, will never stay here again.

We had to book this room as our Vrbo cancelled last minute. The room was ok, dated and slightly worn down (carpet had come unattached at the bathroom leaving the nail board exposed, few stains on the wall etc ) not that I would usually complain about these things, but at $1250 per night, and the highest tier of room that the hotel offers, I did expect it to be flawless. I’m just happy they were able to get the ac working after we checked in, it was 85* upon entry to the room. All in all it was clean and located close to our venue. Front desk staff was nice and courteous. I have stayed in other high end hotels at nicer rooms for half the price ( Davenport, Marriott’s etc ) I understand surge pricing but this was a tad bit ridiculous.

Waited 40 minutes for fries in the lounge while we waited for our room to be ready. Lobby was chaos at check-in time and they ran out of clean rooms. Finally got into our room at 4:30 and had to rush to ready and out the door for the concert we were in town to see. Staff were mildly apologetic but it was an unpleasant experience. Room overlooking the river was beautiful, I only wish we’d had more time to enjoy it. And what looks like a pool in the photos is actually a large hot tub.

Perfect place to stay for a weekend.
Rooms are big, with a sitting area

We had a terrible check in experience at the hotel. The line was 30 minutes long and the staff did minimal to expedite the experience.

45 min behind check in at 4 concert started 5:45 and our didnt work until 6