DoubleTree by Hilton Edmonton Downtown

Hotels
•
Doubletree by Hilton
7.9 (983 reviews)
9576 Jasper Avenue, Downtown Edmonton , Edmonton , ca

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly, helpful staff
Central downtown location
Comfortable beds and good showers
Good breakfast and on-site restaurant
Spacious king rooms and large whirlpool
Cons:
Area safety concerns (homeless/drug activity, sketchy at times)
Expensive paid parking (~$35–$40/night)
Occasional maintenance issues (no hot water, AC problems, dirty towels)
Some rooms smelled of smoke
Third-party booking/communication and refund issues

Categories

Cleanliness
8.2
Generally reported as clean and spacious in multiple reviews, though isolated issues were mentioned (dirty towel, occasional dirty washrooms and a cigarette smell in some rooms).
Service
9
Consistently praised: friendly, helpful front desk and security staff; good responsiveness (e.g., fixing hot water and accommodating late check-out).
Location
7
Convenient central/downtown location and close to destinations (hospital), but repeatedly described as sketchy with visible homeless/drug activity and safety concerns when walking alone.
Room Quality
8.3
Rooms noted as spacious with comfortable beds, good showers and larger king rooms; some maintenance/minor comfort issues reported (AC not working, ironing board, no bottled water, occasional smoke smell).
Amenities
7.8
Breakfast and on-site restaurant praised; large whirlpool and underground parking available. Some desired additions (kettle, casting to TV) and occasional outages (no hot water) were noted; parking is paid.
Value for Money
6
Value is negatively impacted by frequent reports of high parking fees (~$35–$40/night) and extra charges for breakfast, which some guests described as predatory.
Food and Beverage
8.4
When used, breakfast and the restaurant were described as very good; however breakfast is often an extra charge.
Overall Experience
8.5
Overall comfortable stays with excellent staff and good facilities, balanced by safety concerns around the property and additional fees (notably parking) that lower overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 07:58

Property Description

Luxurious Amenities:
Indulge in the hot tub and fitness center at DoubleTree By Hilton, Edmonton Downtown, ensuring a relaxing stay. Unwind in the comfort of air-conditioned rooms with flat-screen TVs and free toiletries, making your stay truly luxurious.

Convenient Location:
Situated in the heart of Edmonton, our hotel is just steps away from Information Centre and Shaw Conference Centre, perfect for both leisure and business travelers. The proximity to Edmonton International Airport also adds to the convenience of your stay.

Exceptional Service:
Our 24-hour front desk is always at your service, ensuring all your needs are met promptly and efficiently. Enjoy a drink at the on-site bar and experience top-notch hospitality throughout your stay.

Book your stay at DoubleTree By Hilton, Edmonton Downtown for a memorable and comfortable experience.

Important information:

Cribs and cots are available upon request at check-in and cannot be guaranteed, extra fees may apply.

Please note that the secured parking clearance is 6'4 feet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YEG

Location

Guest Reviews

7.9
Based on 983 reviews
Cleanliness: 8.2
Service: 9
Location: 7
Room Quality: 8.3
Amenities: 7.8
Value for Money: 6
Food and Beverage: 8.4
Overall Experience: 8.5
P
Peter • solo_traveller • ca
8
Pros:

Rooms are a good size. The large hot tub is always a plus

Cons:

As usual..the crazy tight entrance and exit to the hotel...the sketchy location..aa lot of homeless people

2026-08-24 • via Nuitee
K
Kelly • solo_traveller • ca
10
Still a great stay and would consider it for future events/work stays
Pros:

Perfect location for my event

Cons:

Clear parking directions upon arrival for a busy event left many cars parked temporarily in the drop off zone and unable to access the parkade without having checked in.

2026-08-19 • via Nuitee
B
Basnett • extended_group • ca
8
2026-08-16 • via Nuitee
E
Eva • couple • us
8
It was pleasant, over all.
Pros:

Clean beds, room. Good space. Simple but upgraded and clean.
Nice to have a receiving couches & coffee table for guests to talk with visitors.

Cons:

Far from center; a bit walk toward eating place. A bit more expensive rate considering all.

2026-08-15 • via Nuitee
C
Chad • couple • ca
10
2026-08-14 • via Nuitee
S
Steve • couple • ca
8
Pros:

Breakfast was yummy and the location was perfect.

2026-08-14 • via Nuitee
K
Kealey • couple • ca
10
2026-08-14 • via Nuitee
M
Michelle • family_with_children • ca
1
The bed was decent
Pros:

Didn’t part take in breakfast due to time constraints. Location on the brick road path had accessibility to homeless people right at the hotel. Some sleeping right outside. Our nephews had a knife pulled on them in daylight; luckily rcmp were within 15 feet and saw it. We don’t know what could have happened otherwise. $38 for parking per night. Crazy and you’re not right downtown. Security is needed at the hotel 100%. We booked 4 rooms and at check in; one of the rooms was showing up with the wrong rate double the price but we had the confirmation email with the correct price and it was an ordeal to correct with the manager. We were all put on separate floors as well. Exit for underground parking too narrow when leaving.

Cons:

More towels. Security. Reasonable parking for guests. 2 free bottle water in rooms like holiday inn express. Kirkland is gross. Stains on carpets, throw pillows, roof, headboards, so gross. Offer outdoor parking to hotel guests first priority then random people. Larger vehicles don’t fit underground it’s too narrow. Especially leaving. I saw a red truck take 10 mins to get out. Stand up shower tile needs updating. Old cracked dated grout is gross.

2026-08-11 • via Nuitee
D
David • couple • ca
8
Great Staff
Pros:

Location

Cons:

Bar close to early

2026-08-11 • via Nuitee
M
Maciej Krzystanek • extended_group • ca
10
Location location location
Pros:

Great location close to commonwealth stadium. Booked king bed and sofa and was afraid 2 adults and 2 teenagers will not be to comfortable but room was decent size and sofa bed was big enough. Definitely worth booking and looking forward to come back

Cons:

All was as described

2026-08-11 • via Nuitee
D
David • solo_traveller • ca
8
2026-08-10 • via Nuitee
A
Anna • solo_traveller • ca
10
2026-08-10 • via Nuitee
A
Akim • solo_traveller • au
10
Nice hotel
Pros:

Location is good, staff is good

Cons:

The way the beds are made here is quite unpleasant. Instead of using a proper duvet cover that completely encloses the blanket, they simply place the duvet between two separate sheets. As a result, the duvet itself can come into direct contact with the guest and can even slip out from between the sheets.
This does not give a very clean or hygienic feeling, especially because you don't know how thoroughly the actual duvet is cleaned between guests. A proper, fully enclosed duvet cover would be a much more hygienic and comfortable solution.

2026-08-09 • via Nuitee
M
Mwabi • couple • ca
10
Excellent services. 5 stars hotel in quiet neighbourhood. Peaceful and calm
2026-08-06 • via Nuitee
M
Maria • solo_traveller • us
7
Pros:

Rooms were clean and spacious

Cons:

Location with lots of drug users hanging around outside the hotel

2026-07-22 • via Nuitee
S
Susan • couple • ca
7
There related to medical emergency of a family member so it was close to the hospital. We just needed a place to sleep s
Pros:

Very clean

Cons:

The parking was way too expensive at nearly $40 a night.

2026-07-20 • via Nuitee
J
Jonathan • solo_traveller • ca
9
2026-07-20 • via Nuitee
D
Dave • couple • ca
5
Comfortable stay just be weary outside at night time with vulnerable population
Pros:

Staff were friendly

Cons:

Dirty towel. AC didn’t work. Sketchy part of Edmonton.

2026-07-18 • via Nuitee
J
James • solo_traveller • ie
7
Great hotel and team.
Pros:

Central location in downtown, breakfast and restaurant were very good. Great service from the whole team.

Cons:

Small note only, no bottled water in the room upon arrival I thought was strange and the ironing board would perform better with a padded cover.

General note on the location. There is a severe homeless & drug problem in the area. I wouldn’t advise walking the area alone even in the middle of the day if I was a woman travelling alone, overall atmosphere was a bit edgy, I felt constantly on guard while out exploring.

2026-07-18 • via Nuitee
D
Doniven • family_with_children • ca
10
I will be back
Pros:

Fast and friendly service

Cons:

Good customer service skills

2026-07-12 • via Nuitee