DoubleTree by Hilton Edmonton Downtown

Hotels
•
Doubletree by Hilton
7.9 (986 reviews)
9576 Jasper Avenue, Downtown Edmonton , Edmonton , CA

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly, helpful staff
Central downtown location
Comfortable beds and good showers
Good breakfast and on-site restaurant
Spacious king rooms and large whirlpool
Cons:
Area safety concerns (homeless/drug activity, sketchy at times)
Expensive paid parking (~$35–$40/night)
Occasional maintenance issues (no hot water, AC problems, dirty towels)
Some rooms smelled of smoke
Third-party booking/communication and refund issues

Categories

Cleanliness
8.2
Generally reported as clean and spacious in multiple reviews, though isolated issues were mentioned (dirty towel, occasional dirty washrooms and a cigarette smell in some rooms).
Service
9
Consistently praised: friendly, helpful front desk and security staff; good responsiveness (e.g., fixing hot water and accommodating late check-out).
Location
7
Convenient central/downtown location and close to destinations (hospital), but repeatedly described as sketchy with visible homeless/drug activity and safety concerns when walking alone.
Room Quality
8.3
Rooms noted as spacious with comfortable beds, good showers and larger king rooms; some maintenance/minor comfort issues reported (AC not working, ironing board, no bottled water, occasional smoke smell).
Amenities
7.8
Breakfast and on-site restaurant praised; large whirlpool and underground parking available. Some desired additions (kettle, casting to TV) and occasional outages (no hot water) were noted; parking is paid.
Value for Money
6
Value is negatively impacted by frequent reports of high parking fees (~$35–$40/night) and extra charges for breakfast, which some guests described as predatory.
Food and Beverage
8.4
When used, breakfast and the restaurant were described as very good; however breakfast is often an extra charge.
Overall Experience
8.5
Overall comfortable stays with excellent staff and good facilities, balanced by safety concerns around the property and additional fees (notably parking) that lower overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 07:58

Property Description

Luxurious Amenities:
Indulge in the hot tub and fitness center at DoubleTree By Hilton, Edmonton Downtown, ensuring a relaxing stay. Unwind in the comfort of air-conditioned rooms with flat-screen TVs and free toiletries, making your stay truly luxurious.

Convenient Location:
Situated in the heart of Edmonton, our hotel is just steps away from Information Centre and Shaw Conference Centre, perfect for both leisure and business travelers. The proximity to Edmonton International Airport also adds to the convenience of your stay.

Exceptional Service:
Our 24-hour front desk is always at your service, ensuring all your needs are met promptly and efficiently. Enjoy a drink at the on-site bar and experience top-notch hospitality throughout your stay.

Book your stay at DoubleTree By Hilton, Edmonton Downtown for a memorable and comfortable experience.

Important information:

Cribs and cots are available upon request at check-in and cannot be guaranteed, extra fees may apply.

Please note that the secured parking clearance is 6'4 feet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YEG

Location

Guest Reviews

7.9
Based on 986 reviews
Cleanliness: 8.2
Service: 9
Location: 7
Room Quality: 8.3
Amenities: 7.8
Value for Money: 6
Food and Beverage: 8.4
Overall Experience: 8.5
J
Jodi • couple • ca
10
2026-10-30 • via Nuitee
M
Mary Anne • family_with_children • ca
10
2026-10-29 • via Nuitee
N
Nelson • extended_group • ca
7
2026-10-28 • via Nuitee
D
darby • solo_traveller • ca
8
Cons:

To tight of parking. Need bigger parking spaces & bigger parking access in and out

2026-10-28 • via Nuitee
E
Eddie • extended_group • ca
3
2026-10-26 • via Nuitee
B
Brad • extended_group • ca
10
2026-10-26 • via Nuitee
A
Andrew • solo_traveller • ca
7
2026-10-26 • via Nuitee
J
Jacqueline • couple • nl
8
2026-10-17 • via Nuitee
T
Taryn • extended_group • ca
10
2026-10-08 • via Nuitee
T
Taryn • couple • ca
10
2026-10-08 • via Nuitee
R
Rob • solo_traveller • ca
5
Greta location and staff but didn't work for me
Pros:

Staff were great. Location excellent. Underground parking a must due to neighborhood conditions.

Cons:

I don't think everyone would necessarily have the same experience but my fridge was not plugged in on arrival, the bed was not comfortable it felt soft at first but was actually stuff support, pillows lumpy. Visible water damage on shower ceiling. The doors close on their own so hard that it is noisy in the morning with staff and guests opening and letting the doors close in the hallway.

2026-09-19 • via Nuitee
R
Robert • extended_group • ca
3
Pros:

Long check on process. Not a nice area to walk around in

Cons:

Price, service, parking was expensive

2026-09-06 • via Nuitee
J
Justin • couple • ca
8
2026-09-06 • via Nuitee
A
Arohk • solo_traveller • ca
10
2026-09-03 • via Nuitee
P
Peter • solo_traveller • ca
8
Pros:

Rooms are a good size. The large hot tub is always a plus

Cons:

As usual..the crazy tight entrance and exit to the hotel...the sketchy location..aa lot of homeless people

2026-08-24 • via Nuitee
K
Kelly • solo_traveller • ca
10
Still a great stay and would consider it for future events/work stays
Pros:

Perfect location for my event

Cons:

Clear parking directions upon arrival for a busy event left many cars parked temporarily in the drop off zone and unable to access the parkade without having checked in.

2026-08-19 • via Nuitee
B
Basnett • extended_group • ca
8
2026-08-16 • via Nuitee
E
Eva • couple • us
8
It was pleasant, over all.
Pros:

Clean beds, room. Good space. Simple but upgraded and clean.
Nice to have a receiving couches & coffee table for guests to talk with visitors.

Cons:

Far from center; a bit walk toward eating place. A bit more expensive rate considering all.

2026-08-15 • via Nuitee
C
Chad • couple • ca
10
2026-08-14 • via Nuitee
S
Steve • couple • ca
8
Pros:

Breakfast was yummy and the location was perfect.

2026-08-14 • via Nuitee