Hotel La Gran Via

the a/c was not working, let the staff know over night. Did not fix it or even offer to change my room big let down

Loved the views from the room.

This property is a catfish! We booked because of the overall good ratings and images of the property.
When we arrived our jaws dropped it was nothing like it seemed online, the vibe is very depressing as you enter there was no one there to greet us. As we walked to the receptionist there was one person and she knew nothing of how to check someone in.
She finally contacted someone and they checked us in just to be told it would be another 20 to 30 minutes before our room was ready, that’s when I really started to worry. Mind you we are frequent travelers and are fully aware that things can come up which is fully understandable.
But we had traveled all morning we were tired and we had booked in advance.
Finally the key manager led us up to our room and I was excited to see the ocean view from our window as shown in the picture reservation.
Very disappointed to see it was facing a dumpster site with no view, then to make matters worse I inspect the room and the shower is right next to the bed, and only a glass door to the commode.
No privacy at all whatsoever. The room was so hot we ran the ac never cooled down, honestly not big enough for the room size.
We ended up moving the mattress to the middle of the room to get some air.
We decided to check out the next day and find something more accommodating, this was not it!
I kindly requested to please be refunded for the days that were not used which were 5 days and of course I was denied.
Im sorry but this hotel is deceitful.

El personal es muy amable y los cuartos están cómodos, pero tuve una mala experiencia con el paquete “todo incluido” que reservé a través de Expedia.
Las bebidas alcohólicas solo están disponibles en el bar de la piscina y en un horario limitado, de 11:00 a.m. a 6:00 p.m., lo cual me parece poco razonable. Además, el paquete no incluye bebidas como refrescos (sodas), lo que fue una gran decepción.
En cuanto a la comida, las opciones son muy limitadas y las porciones bastante pequeñas. Durante la cena, el servicio es tipo buffet, pero si quieres más comida, solo te ofrecen acompañamientos, lo cual me parece absurdo.
En resumen, no recomiendo pagar por el plan de todo incluido, ya que no vale la pena.

The staff and hotel were great. I had a great time

I visit Cartagena often and stay here only. It’s a great hotel with a fantastic staff. People like Carlos(restaurant manager) make everyone feel like family. Thanks to all of the hotel staff!!!

The view of the property so beautiful and the front desk very nice, so clean, everything close restaurant and shopping area and of course the beach at just 10 min walking but some of the kitchen staff special girls not nice make feel like they are paying for my food whispering with others when my family try to eat in peace.

The hotel is just like the pictures! The rooms are very spacious and bright! Giant windows let in an amazing view, as well as the pool views. It’s just like I imagined.
Downfall is the All Inclusive option. It is not what you’d expect if you ever enjoyed an all inclusive resort. Here they Will Not accommodate early check in or out or even give you drinks and food early or late.
They don’t provide drinks for the fridge. You can get drinks at breakfast or from ONLY 11-6pm by the pool. Drinks are in a 8 oz cup.
The buffet is the smallest I’ve ever seen with local Colombian food-we were able to eat there most of the time- Personally not a great selection.
But there’s a store at the end of the street where we bought drinks for our room. There are plenty of great restaurants within walking distance as well. I would do this hotel without All Inclusive and enjoy town.
Love the big windows but the sunlight woke us up at 5:30am every morning as well as Taxis start circling and honking at 6:30am- luckily we didn’t want to sleep in on vacation.
At check out they made us wait in the lobby while they checked r loom. It took 20 mins. Luckily we weren’t rushing for the airport yet.

Great breakfast . The view from the pool is amazing . Rooms are very large and good beds

Nice place

The hotel room was very spacious, clean, simple. The woman at the front desk was a little stand-off ish but the rest of the staff was very accommodating. The bellhop and assistant manager were very helpful. The pool is much smaller than it appears in the images. The food was ok, not many options and a little bland. There are a lot of nice restaurants in the area with great affordable meals.

Front desk Staff and room very good

I don't even know where to begin with this property. when I checked into my hotel, I did not have hot water for a full day. It wasn't fixed until the next day. When I asked for my room to be cleaned while I was at breakfast, I returned to find two maids in my room. One of them questioned me about makeup stains on the bath towels and pillow, which were from my mascara. They spent the next 15 minutes inspecting the sheets and bath towels.

I left the room and came back, I found a letter stating that I would need to pay for the bath towels and sheets because of the stains. When it was time to checkout, the hotel employees prevented my shuttle to the airport, from leaving their property. They demanded $100 USD for the stained sheets and towels, which I refused to pay, as I believe that guests naturally get sheets and towels dirty in a hotel.

I ended up arguing with the hotel staff for 30 minutes, and by that point, I was already late for my flight. I had to book an Uber outside the hotel, even though I had already paid for the shuttle service. This place is fraudulent and seems to take advantage of its guests never stay at the hotel!!!!!!

Right from the beginning bad communication. We contracted several times the hotel to confirm booking and payment and no clear answer was given. We were charged double for the room. Recepción service no good at all, again bad communication between departments. We talked with Carlos Andres, Quality Manager and no change at all. Breakfast was cold most of the time. Broken sofa and bathroom faucet and nothing was done. Roaches in the bedroom, we have pictures. The room is big with good views but the rest, especially the service was bad. One that we were out, we got one text message from the Manager asking for the issues. Too late, damage was done.

The room we booked for was not given to us until we spoke to frontdesk. The staff are very friendly and helpful

TV was out of service, no tv with Wiffi , the wiffi in the hotel was not good signal . No iron , no hair dryer ,

Buen lugar, seguro y economico

Great locations,but the property seem to be old. I would not stay in this property any more because they don't allowing visitors. They charge $30 per visitors

Stay away from this dump. Bad management. And thet have the nerve to charge for DIRTY TOWELS!!!STAY AWAY

It was close to the beach.