Share this hotel
Facilities
Property facilities
-
Health or beauty spa nearby
-
Nightclub
-
Guest education on local ecosystems and culture
-
Clubhouse
-
Fitness facilities (surcharge)
-
Non-smoking rooms
-
Air conditioning
-
Swimming pool
-
Restaurant
-
Room service
-
Terrace
-
Family rooms
-
BBQ facilities
-
Lift / Elevator
-
Luggage storage
-
Express check-in/check-out
-
Safety deposit box
-
Fax/photocopying
-
Tour desk
-
Soundproof rooms
-
Facilities for disabled guests
-
Ironing service
-
Hot tub/Jacuzzi
-
Sauna
-
Massage services
-
Currency exchange
-
Hammam
-
Private check-in/check-out
-
Shuttle service (additional charge)
-
Concierge service
-
Kid meals
-
Kids' outdoor play equipment
-
Heated pool
-
Evening entertainment
-
Public Bath
-
Coffee Shop on site
-
Fruits
-
Spa/wellness center services
-
Steam room
-
Beauty Services
-
Manicure
-
Pedicure
-
Personal trainer
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Key access
-
Food delivered to guest room
-
Process in place to check health of guests
-
Access to health care professionals
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Security alarm
-
Thermometers for guests provided by property
-
Key card access
-
Happy hour
-
Supervised childcare/activities
-
ATM/banking
-
Television in common areas
-
Nightclub
-
Front desk (limited hours)
-
Express check-in
-
Free wired internet
-
Snack bar/deli
-
Access to nearby indoor pool
-
Self parking (surcharge)
-
Airport transportation - pickup (surcharge)
-
Airport transportation - drop-off (surcharge)
-
Pool sun loungers
-
Beach yoga on site
-
Fitness facilities (surcharge)
-
Internet access
-
Housekeeping on request
-
Clubhouse
-
Wine release events
-
Reception hall
-
Exercise/lap pool
-
Covered parking
-
Secured parking
-
Garage
-
Health or beauty spa nearby
-
Swimming nearby
-
Guest education on local ecosystems and culture
-
Vegetarian menu options available
-
Accessible shuttle
-
No accessible shuttle
-
Accessible train station shuttle
-
No accessible train station shuttle
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Accommodations in the Heart of Cairo
Year-Round Outdoor Pool and Palatial Courtyard
The Royal Maxim Palace Kempinski Cairo boasts an exquisite all year-round outdoor pool, perfect for a refreshing dip or lounging under the sun. The palatial inspired courtyard provides a serene oasis in the bustling city, ideal for relaxation and unwinding.
Culinary Delights and Event Spaces
Indulge in a culinary journey at one of the 9 restaurants and bars offering a wide array of delicacies. From all-day snacks at the Royal Club Lounge to exquisite dining experiences, your taste buds are in for a treat. The property also features indoor and outdoor event spaces, including the largest ballroom in Egypt, The Excelsior, perfect for hosting special events and gatherings.
Rejuvenating Spa and Elegant Rooms
Experience ultimate relaxation at the Resense Spa, the first luxury European spa in the city, offering a range of rejuvenating treatments. Each elegant room at the hotel features a flat-screen TV, a seating area, and picturesque views of the pool, garden, or courtyard, ensuring a comfortable stay.
Book your stay at Royal Maxim Palace Kempinski Cairo for a truly unforgettable experience in the heart of the vibrant city.
Parking is offered at a surcharge.
Children below 16 years old have no access to the club lounge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
-
Internet
WiFi is available in all areas and is free of charge.
-
Pets
Pets are not allowed.
-
Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 11 years old stay for US$10 per person per night when using an existing bed.
Children from 6 years old to 11 years old stay for US$45 per person per night when using an available extra bed.
People 12 years old and over stay for US$75 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Christin is very nice . five star ,kholoud always help me in time ,farha give me a nice experience, thanks for them very much, well breakfast well living
The hotel was a true disappointment...
The reception staff were boring and not helpful..even after I repeatedly talked to them about my room...
The lights and current kept going off in the room and the reception told me it was the sensors in the room..but in the middle of taking a shower and while watching tv, the current would go off and i was in complete blackout..a bit scary and so unlike any hotel I hsve stayed in.
Staff supported despite hardware problems
Upgraded my room
My comments are for my original reserved room
A lot of hardware problems
Old property
Needs renovation
Christin was very helpful. Hotel has amazing staff.
El desayuno era muy bueno, tenía de todo y de calidad. El hotel es muy agradable y cómodo, cerca del aeropuerto y de centros comerciales.
La piscina grande durante Ramadan estaba cerrada y sólo se podía hacer uso de la del spa. Por lo demás, todo fue muy bien
Where to begin! Amazing experience especially with the care and attendance of Christin. She was incredible and heightened our experience and introduced us to some delicious authentic Egyptian food while providing excellence service.
The staff were professional
A bit impersonal
I arrived for dinner ( Iftar) and the reservations were totally booked. My wife was very disappointed. However, like genie from the bottle Mohamed Said showed up and authorized us to have meal at the Lucca restaurant. He arranged for staff to tend to our needs and we were treated to white glove treatment. My hat is off to the whole team at the State and Lucca. Bravo!!!
Loved the atmosphere and Christin was at her best service.. would highly recommend.
Breakfast was very nice. The staff very friendly and helpful. Christin, and Malak and Latifa were helpful with their sunny dispositions and friendly smiles.
Dream place, amazing Gym, wonderful rooms with a lot of space and equipments. Really quiet during Ramadan. Christine at the breakfast was really helpful.
The breakfast is really magnificent. A lot of food and different tastes.Christin, Latifa were great in service. Reammy good accomodation.
Iftar was perfect as usual frim Kempenski team and chefs..variety,quality and service.
Mr said for oud entertainment is a pluse for the environment.
Kholoud with her smile and Amr and the rest of the team are so helpful
My family of 4 stayed at the Royal Kempinski for 2 nights.
The TLDR version is that the place is run with good intentions and inadequate oversight.
We chose this hotel because the Kempinski brand is synonymous with luxurious quality and attention to detail. This specific location showcased a lovely outdoor pool, sunbathing spots and a kids club that promised to keep my 6-year-old entertained.
After checking in at 3:30 pm, we went straight to the pool. 5 minutes in, a lifeguard informed us the pool would close down earlier that day due to "Ramadan-related construction" and that we needed to leave by 5 pm.
He then went on to say that this would also extend to the remainder of our 2-night stay.
I spoke to the reception desk who said they would look into this. An hour later, I got a phone call confirming the above and offering me an exception for my daughter to use the indoor pool the next day, which is otherwise adults only.
Looking to save what's left of this stay, we went to explore the kids club. Despite the nice set up, the foosball table was missing a ball. We asked the clerk at the club about it. After calling someone else to confirm, she came back to inform us the ball had been missing for a while, and said the available alternative was a small dice. A dice cube to play foosball! We later bought our own balls from a play store nearby to be able to use the foosball table the next day.
The other feature was a PS5, which was a nice touch. As with everything else, it also did not work because it was not connected to the internet. Asking 2 different clerks over that evening and the following day about this was pointless, as they just kept reiterating that the machine "works". Explaining the internet issue fell on deaf ears, so I resorted to using my mobile phone as a hotspot for the PS5 to get my daughter, who was understandably upset at this point, to be able to play.
The next morning, we woke up to a puddle behind the toilet, who we thought may have been self-induced. We went down for breakfast, which was the only redeeming quality of our stay. The food was great, and Christine, our server over the 2 mornings we stayed there, was very caring and attentive.
The rest of the day unfortunately did not go as well as we'd hoped, but as bad as we've expected. I took my daughter to the indoor pool, which she could only muster all of 20 minutes in because of the extreme humidity. We then went to the outside pool to find the sunbathing chairs gone, and construction workers banging around the now inaccessible pool. The hamering and banging transpired for the whole day, and with it any chance of enjoying the day by the pool.
We woke up on the morning of check out to find a new puddle behind the toilet, confirming a more possible leak than a self-induced drizzle.
I've relayed most of my experience to one of the customer service representatives, who was nice and apologetic. Unfortunately, there was nothing she could do to salvage this.
Should there have been prior notice of ongoing construction and lack of pool and sunbathing access, I would have cancelled my reservation and went elsewhere. Despite the kind, unapologetic words, the whole experience was shockingly subpar for a Kempinski hotel, and a clear example of how little thought goes to customer experience in this place.
Christin good service and good food
Loved the service. Christina was very helpful, kind and good experienced in service.
Really the service is well .or let me say more than that it was fantastic. It deserves number 1 in the world not in Eygpt.the cheif Houssam was very helpful and welcomed us he help us inthe breakfast with Mahmaud Mohamad .what ever I say. Is a little in telling about how they were good .all the workers are well done treat us even those on the lobby. I hope I will come again 🙏
We had the privilege of the service of Christin. Very good! And a big upgrade for the room to a suite. Fantastic! Many thanks from the Netherlands.
Your guide to the flawless travel experience
Popular Countries
Company
Get our app
