Art Mai Gallery Nimman Hotel

The location in Nimman is excellent — artistic, lively and local. We really enjoyed the area. The hotel design is stylish but maintenance and management need improvement.

We had multiple booking complications and had to change rooms. Policies were strict (water limits, minibar inconsistencies). AC on the 8th floor was either too cold or too hot, which caused discomfort during our stay. WiFi was very unstable until we were given staff access.

Breakfast was average with limited options and slow service. One breakfast staff member stood out for her kindness and professionalism.

Airport transfer pricing was inconsistent and communication unclear. Overall, good potential, but service and management need improvement.

Stayed 2 nights in the boutique hotel. Very efficient with great service. Am impressed to see the General Manager doing egg cooking in the early morning. The counter staff are fantastic. So good to be served by Apisith. He was so cool when I had to solve my booking mistake. Great guy

There was a stink in the room as soon as we entered the room every time , the cleanliness was below par and the breakfast menu was about cutting corners, there are better breakfast restaurants around even if you book the hotel with free breakfast better sacrifice it and try better spread at some nearby places across the road. Location was nice . The service at the restaurant was pleasing but the experience was undone by the cost cutting and poor hygiene

Absolutely loved this hotel! It was quaint, clean, affordable, and the location is incredible. Also, the hotel breakfast was amazing too; wide variety of fresh food and juices every morning, we didn't need to go anywhere for breakfast! Also, the hotel restaurant (I think it's called Jardin?) was amazing for happy hour. I highly recommend any of their in-house cocktails and their small plates during HH were great too. 10/10 Recommend this hotel for your stay in Chiang Mai!

A nice place although I found the breakfast variety average. Generally a great place to stay, great location, chilled etc.

One thing that I found very annoying - I stayed in one of the Chalit rooms, nicely decked out , nice bath but I couldn’t deal with having to hold the shower head by hand when only wanting a shower - also, I’m average height and I kept on hitting the light shades with my head , I have to say that really annoyed me !

Apart from that all good

We stayed 6 nights at the Art Mei. It was a wonderful experience for three reasons: the location, the on site restaurant & bar and most most especially the lovely hotel staff.

First the hotel is super close to tons of restaurants, cafes, massage salons, boutiques, and two malls. There’s really no reason except sight seeing and shopping the night markets to go anywhere else in the city. It’s super safe both day and way into the night.

When you decide to attend the night markets Grab is super handy. We also took the car service to an elephant sanctuary, a luxury riverside resort for lunch and a boat ride, and to the remarkable mountain top temple. The location is central to everything including the airport which made for a hassle free arrival and departure.

Second the food and drinks available at the hotel were delicious. The breakfast buffet had both Asian and Western options and was a flavorful filling start to each day. We also enjoyed full dinners there and ordered room service. It was all consistently delectable. Custom espresso drinks are available as well carefully crafted cocktails and affordable wines and beers in the restaurant on the ground floor. On the 8th floor there’s a Speak Easy style bar where the bartender Tim and his fellow bartenders (sorry I missed their names) make delicious drinks both alcoholic and booze free. My only wish is that wine was available there too, but I understand they can’t carry everything in such a tight but cozy setting.

Lastly and most importantly the staff were 5 star in their service. They never ceased to astonish us with the attentiveness, warmth, knowledge, and kindness. We were traveling with our 85 year old mother and she needed some extra help. They delivered tender loving care. The staff went above and beyond for us. They found a wheelchair for us and helped us plan and make tour reservations. I want to call out the following front desk folks for being so kind to us: Nim, Meirene, and Gig.

The restaurant staff were the ultimate super stars though. They stole our hearts. They were not only consumate professionals in their service, they were the most loving restaurant team I have ever experienced. They enjoy their jobs and it shows. They make a consistent effort to make you happy. We were so so sad to leave the hotel because of the following sweet people: TK
Bear
Hannon
Eak
Prim
Hopefully I didn’t miss any one

I didn’t catch the names of the housekeepers… but our rooms were pristine everyday. We’re on the messy side, so that was very appreciated. Thank you to them.

They are many other lovely hotels and resorts in Chaing Mai for sure The Art Mai though for us was simply fantastic because of the location, food/drinks and AWESOME, AMAZING, A+++, 5 star employees.

Side note: please find more music than the one song to play in the lobby for the customers waiting and taking in the superb art and crafts. It’s uplifting but not played 24/7. Smiles.

We stayed here for several nights and left with mixed feelings. Like many other reviewers, we share several of the same concerns. The hotel markets itself as a high end, artistic stay, but in reality it falls short of what you would expect at this level.

There are positives. The rooms are spacious and the staff are genuinely friendly. The location in Nimman is excellent, with plenty of restaurants, cafes, and shops nearby, plus a night market just behind the hotel. Nimman itself is a great area to stay in Chiang Mai.

However, many of the practical details let the experience down. The rooms show clear signs of wear, with marks and dents throughout the property. Comfort was an issue, with loud air conditioning that was hard to regulate, poor lighting, thin walls, and noticeable noise from both neighbors and nearby flight paths. The pool area is very limited, with only a few loungers and a bar that was never staffed. Breakfast is fine if you prefer Thai options, but very limited for western tastes.

Overall, the hotel is not terrible, but it did not meet expectations. It may be worth noting that Chiang Mai simply does not seem to offer the same consistent five star standard found in other Thai cities, especially places like Bangkok or the islands. We would happily stay in Nimman again, but we would not return to this hotel.

We had a lovely time @the hotel. The staff were amazing &very helpful. The hotel is located in a perfect place & our room was spacious & clean. The breakfas was amazing, as the Chef & the kitchen and waiting staff were very helpful.

First of all, I want to compliment the overall cleanliness of the property. The hotel areas, elevators, and especially the Presidential Suite were exceptionally clean, well-maintained, and equipped with all the necessary amenities. The front desk team was also very courteous and professional. In particular, TK and Buah provided excellent service throughout my stay. Overall, the daily service was very good.

However, there was one main issue that affected my experience:
1. Inconsistent Hot Water Supply
The hot water system was not functioning properly. The water temperature kept alternating between hot and cold, making it difficult to shower comfortably. I reported this issue on the first day, but unfortunately, there was no response from the management for two days.
2. Breakfast Quality
Although the fruits were fresh, many of the breakfast items—such as noodles and curry—were served cold. After three mornings, the breakfast selection felt repetitive. Considering the wide variety of food options available around the area, the hotel breakfast did not offer much added value for longer stays.
3. Restaurant for Lunch & Dinner
On a positive note, the restaurant offered excellent à la carte options for lunch and dinner. We enjoyed the meals, and the barman provided great service with perfectly chilled beer.

My partner and I stayed at Art Gallery Mai for three nights. We were really excited to get there because booking.com and other sites indicated a 5-star experience, however we left feeling pretty disappointed as the hotel didn’t meet our expectations. We realise it’s 4 stars, but having recently been to a few other 4 star hotels in Thailand we think this hotel is below 4 star standards.

The good parts - the staff are really friendly. The room we were given was very big and had a nice view. The best part is the location - Nimman is an amazing area, with lots to do/eat/drink. The hotel has a big night market just behind it as well.

The not as good parts - everything other travellers have said about the criticisms seem to be true, for example the air conditioner was impossible to keep at a nice temperature and was super loud, the lighting in the room was awful, the towels really threadbare, our tub leaked, thin walls meant we heard our neighbours a lot and the hotel is on the airport flight path so flights going overhead every 20 minutes. The the hotel itself appears very run down, with lots of furniture and walls being dented or having marks on them, in the lobby, elevator and in our rooms. When we checked in we weren’t offered help with our bags although we noticed others were. The breakfast is good if you like thai breakfasts but really lacks variety for western-style options. The pool was a big disappointment - only 4 loungers and a defunct bar that was never staffed. The “welcome drink” you get complimentary is non-alcoholic.

The staff themselves were well-meaning but not really helpful, there were some common locations we were asking about that they couldn’t help us with. We got our laundry washed through the hotel and it was 200 baht per kilo which is actual robbery since on the same road it’s more like 60-70 baht per kilo.

Overall, we thought the hotel was promising luxury and a really artistic stay, but it really fell short of our expectations. We wouldn’t return although we would definitely stay in Nimman again.

We had a few days in Chiang Mai and chose this boutique hotel as it was a quiet area.
The hotel was nicely decorated and encouraged artistic impression, even from the guests. The rooms were very clean and beds firm but comfortable with plenty of hot water.
The staff are what makes this hotel stand out from the rest. They were all so friendly and could not do enough to help. A special mention to TK in the restaurant, who greeted us like family and made us feel at home. Also the gentleman on the bar, who knew we always came down for two large beers and some seaweed chips and the very helpful man at reception, who never seemed to go home. (I'm sorry but I didn't get your names). They organised a trip for us to the elephants and were happy to help with travel arrangements when required.
The rooftop pool was spotless and well maintained and gave a good view over the city.
Would also highly recommend the restaurant, the food was delicious.

Hotel…beautiful!
Service…Excellent!
Staff…so friendly and informative!!
Vibe…All good!
I recommend them to any traveler.

The Art Mai hotel was absolutely fabulous!!!! We left yesterday after two nights three days and words cannot express how wonderful the service, food, location, and accommodations were. It’s located in an art gallery district with shops, food, coffee, and very close to excursions. I would return here again and again!!!!! Art Mai was and is a Vibe all on its own!!!! Art inspired rooms, art gallery inside the hotel, great shower very comfortable bed, rooftop pool and bar.

It is safe and good choice. Overall 80 out of 100.

After leaving the hectic pace of Bangkok, we arrive in Chang Mai. You could feel the change of pace as we rode to the hotel
The look of the hotel exterior stood out from other structures in the area. The name gallery stood out as we walked in to the front desk. You are surrounded with artistic images of paintings, ceramics, clothing and crafts.
The 8 story building has an artistic flare on each floor. The rooms are comfortable and there is an aisle to allow you to share you own art. Large bath area with tub and rain shower.
Breakfast was included in our package and compliments to TK, who made us feel special each morning with special treats prepared by the chef. Excellent food and care and info to make our stay in the area better.
The rooftop bar was good, but rooftop infinity pool was the highlight of the hotel. Lazing in the peaceful environment and the view of the city and hillside surrounding the city.
The uniqueness of the hotel makes it a place we would love to visit again.

I was impressed from the moment I checked in. The staff allowed me to enter my room earlier than the usual time. Their service was excellent they helped carry my luggage and even brought it up to my room. They introduced everything about the hotel, making sure I wouldn’t miss out on any of the good things. They kept me informed about everything.

In the lobby, there was also an art exhibition, which was truly amazing. For anyone who loves art, this hotel is a must-stay. I also recommend the breakfast buffet it was perfect for me. You can just walk around and pick what you like freely. The dining area might be a bit small, but that’s not a problem at all.

The location is also fantastic, very close to shopping areas, so staying here is completely worry-free. Whatever I wanted or wherever I wanted to go was all nearby. If you’re planning to visit Chiang Mai, I highly recommend this hotel you definitely shouldn’t miss it!

The hotel located in great location with cafe and mall near by. It feels safe to walk around even at night.

However I had an issue in our room on the first night the electricity in my room suddenly went out while the rest of the hotel still had power. The front desk staff came quickly to help but since no technician at the night they couldn’t fix it right away. They offered me another room but I didn’t want to move my things. The staff kindly let me keep my belongings in the same room and promised that no one would enter until the next morning when the technician could repair it.

In the morning, the reception manager apologized and sent me a fruit basket as a gesture of apology. I was very happy with how the staff handled the situation they were quick helpful and caring.

Overall I really liked the service from the staff. They made me feel satisfied and even gave me good advice for planning trips to different places in the city.

Good service with kind support and good staff and good environment. Good hotel facility management and good concept for art

This hotel offers excellent service with staff who are genuinely attentive and eager to help. The rooms are clean, well-equipped, and very comfortable. Breakfast is of good quality, delicious, and what I love most is that the menu changes daily during my three-day stay. The room size is just right clean, cozy, and convenient. The location is also perfect, making it easy to get around without needing a car. Overall, it was a truly great experience.

unforgettable experience!

The room was spotless and well-equipped with everything I needed. The staff were always ready to assist, and the breakfast was both delicious and of great quality. They even offered affordable and safe tour arrangements. I stayed during my birthday, and the team surprised me with a cake such a thoughtful gesture that truly touched me. If I return to Chiang Mai, I will definitely stay here again.”