The Grand Kandyan

Right, this hotel cant be 5* it’s something that was designed or built for Nicolae Ceaușescu or some other ex Soviet satellite country ,or something from the dark days of Kazakhstan in the 1960' or 1970's.Put simply the décor is gross.
The room, is ok, for the 1960’s ,the wallpaper is coming off the bedroom walls, the bathroom sink has mould, even Stevie Wonder would have noticed that. So the cleaning staff need to be spoken too..
Yes the vast majority of staff are polite and helpful but the rooms are gross.
The food was ok, buffet, staff are friendly,.
The views are excellent, but please look at the rooms, make some urgent changes and bring this tired old hotel into the 21st century .
hotel feels stuck in a bygone era—reminiscent of 1970s Soviet-style decor.
The Good:
Staff:
Most are very helpful. When the front desk failed to deliver fresh milk, Hillary in the restaurant stepped in and saved the day.
Dining:
The buffet food was decent and the service was friendly.

The views are the saving grace here, but the rooms are simply not up to par. Management needs to stop relying on the scenery and start modernizing the guest experience.

Sri Lanka created a legend, I met the legend, I was served by the legend, the legend is Hillary Smith. He is simply brilliant, very attentive, very observant and can virtually second guess the guests needs.
Along with the Legend Hillary, the Head Chef deserves a mention, he has a brilliant sense of humour, and it was a delight to meet him..

Great hospitality,Amazing food

We recently stayed 2 nights at The Grand Kandyan Hotel and had a fantastic experience. This was our third visit (previously with friends and family), and once again, the team made us feel truly welcome with their personal touch.

The hotel itself is grand and full of heritage charm. Rooms are spacious, clean, and very comfortable. The food was excellent with plenty of variety, and every meal was enjoyable. The pool & the Gym are excellent.

What stood out most was the service—friendly, attentive, and genuinely caring. Specially Mr. Henry at the Tamarind Restaurant!

Overall, an excellent stay and definitely one of the best places to stay in Kandy. Highly recommended! 👍

Every trip to Kandy feels incomplete without a stay at The Grand Kandyan. The experience is consistently exceptional with impeccable service, outstanding cuisine, and an atmosphere that keeps you coming back.
A special mention to Hillary for his remarkable hospitality and attention to detail, truly elevating every stay.

We had an amazing stay in Kandy. The pool bar man Thilak made our night extra special. He went above and beyond to help us during our stay.

We stayed at your hotel April 6th for 1 night with trip a deal tour
the room looked very grand but unfortunately there was a very unpleasant musty, mould, sweaty odour. The room needs airing and sunshine.
The room was tidy, grand and spacious.
Regards
Maria Hunt – Australia The Grand Kandyan Hotel

This hotel would have been magnificent when first built. It still is very impressive but starting to show signs of wear. The service is definitely 5 stars and the food and drinks were great.
A big shout out to Dhonmasiri (apologies if name is not spelt correctly) in the Sky bar. He was run off his feet but managed to serve our group and others with excellent service and a smile.

Was a fantastic stay… the room is generous and well appointed.
The bathroom was large and had a bath.
The bed was extremely comfortable and the air conditioning was a pleasure to return to.
The pool was great and big enough for lap swimming and has fantastic views.
The main restaurant was nice and the staff were very attentive.
The food and beverage manager Hilary made our stay very pleasant.

Clean and spacious room with good view

Food tast was good. Frendly staff. Rooms were clean and tidy .

The property was excellent

“Excellent food and service, with special thanks to Mr. Helary, the Food & Beverages Manager, for his outstanding support.

Location, Value for Money, Service and cleanliness

Fantastic food. Overall good rooms. No service shortfalls. Room and bathroom are spacious.

Hotel is a good service an good room ,an food everything are fine thanks for everything ...

I recently visited The Grand Kandyan Hotel for a friend’s wedding and had a wonderful experience from start to finish. I first accompanied my friend to the hotel to check and confirm arrangements, and later attended the wedding and stayed overnight as well.

The service throughout was truly top-notch—every staff member was warm, attentive, and professional. The food was excellent, with great variety and quality, especially during the wedding function.

The rooms were beautifully designed, modern, and very comfortable, with all the amenities you would expect for a relaxing stay. Everything about the hotel—from the ambiance to the hospitality—made the experience memorable.
They are very clean and great value for money.
I would absolutely recommend this hotel to anyone visiting Kandy, and I would happily stay here again in the future.

Gand Kandyan become my go-to hotel in kandy. I’ve stayed there recently with family, and each visit has exceed my expectations. The team truly values loyal and returning guests, which is why I continue to choose Grand Kandyan.

Special thanks to Front Office Manager wathsala and the Concierge team; as well for their world-class customer service. The restaurant, pool and housekeeping teams have also delivered consistently outstanding hospitality.

Simply put Grand kandyan sets the standard for service and experience in the city.

We realy enjoyed the hospitality, views and the comfort. We like to thanks the entire team and as they went above and beyond.

Once a again thanks a lot and i look forward to visit again in the future.