Hotel Casa Mallorca

Hotels
9.2 (104 reviews)
Av Puertos #82-A, Lote 7 Mz 9 Sm 31 , Cancún , mx

Facilities

Air conditioning
Restaurant
Tour desk
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
9
Guest comments consistently praised the cleanliness of the hotel.
Service
8.8
The attentive and friendly staff received high praise, although wait times were mentioned.
Location
8.8
The hotel's proximity to key areas and public transport was appreciated by guests.
Room Quality
8.3
Spacious and comfortable rooms were highlighted, with minor maintenance issues mentioned by some guests.
Amenities
8
Guests found the provided amenities satisfactory, with positive feedback on the gym and pool but concerns about the lack of spa services.
Value for Money
7.6
Mixed opinions on pricing; some guests felt it was reasonable for the location, while others found it to be on the higher side.
Food and Beverage
8.1
Positive reviews for the breakfast and restaurant services, although some guests desired more variety.
Overall Experience
9
Most guests reported a positive overall experience and expressed a willingness to recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 06:47

Property Description

Stylish Accommodation with Free Wifi
Hotel Casa Mallorca, located in a new Cancun commercial district, offers contemporary rooms and suites with free Wifi. Enjoy views of the street, park, or hotel courtyard in air-conditioned comfort.

Convenient Amenities and Services
Benefit from free public parking, 24-hour reception for car rentals and airport transfers, and tour bookings for Mayan ruins and cenotes. Explore nearby parks for jogging or relaxation, and find various dining, shopping, and entertainment options within walking distance.

Ideal Location for Exploring Cancun
With Cancun’s Hotel Zone and beaches just 4 km away, and key attractions like the main cathedral and ADO Bus Station nearby, Hotel Casa Mallorca provides easy access to the best of Cancun. Book now to experience the perfect blend of comfort and convenience.

Important information:

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
A deposit via bank transfer is required to secure your reservation (see Hotel Policies). The property will contact you with instructions after booking.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 104 reviews
Cleanliness: 9
Service: 8.8
Location: 8.8
Room Quality: 8.3
Amenities: 8
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 9
J
Jan partner
10
Pros:

The room was quite comfortable, very clean, and well appointed and the staff could not have been more friendly and helpful. The food and coffee in the attached cafe were delicious.

2025-05-21 via Nuitee
T
Tom solo traveller nz
10
Exceptional
2025-04-16 via Nuitee
M
Michele
8
Pros:

Our room was tiny. But clean,

2025-03-31 via Nuitee
A
Andrey family with young children ru
10
Exceptional
Pros:

Very nice guesthouse in a Cancun center. There is a cafe for meals. The bus stop to playas is very close to casa. Nice people in casa. Very hospitable hotel.

Cons:

Cafe doesnt work on Mondays but it is not a problem because there are many places to eat something.

2025-03-26 via Nuitee
E
Ekaterina young couple us
10
Exceptional
2025-03-13 via Nuitee
N
Neil young couple cy
6
Pleasant
2025-03-13 via Nuitee
K
Kiersten partner
10
Pros:

We came to Cancun for a last-minute long weekend. We did not want to party or be around a bunch of crazy tourist areas. This little place had great reviews and it definitely lived up to them!! The room was spotlessly, clean, and fresh. The towels and linens smelled so good. We got the standard room which just included a bedroom with a queen bed and a a little dining table and a bathroom. It was perfect for our needs. (Two adults). You enter and check in through the sliding wooden doors at the little restaurant in front. All the staff was extremely friendly and welcoming. We ate twice for breakfast at the little restaurant/café. The Chilaquiles were amazing!! Also they make extremely good cappuccino and lattes and pastries. We felt very safe there and I would stay there again. Every night we walked down the street to different restaurants, cafés, etc.. a short Uber to Las Palapas for some evening snacks! It was a really great stay!

2025-03-12 via Nuitee
E
Ekaterina family
10
Pros:

Very nice people, the property is well maintained and super clean and safe

2025-02-27 via Nuitee
R
Rafael young couple cr
9
Superb
Pros:

It is a family business and they all treat you really nice. It is in a residential neighborhood, so it´s away from all the big non-personal resorts. They have a cafe attached to the property that is really really good.

Cons:

I liked where it was located, but maybe not everyone might like that is away from the tourist part of it.

2025-02-17 via Nuitee
B
Brooke partner
8
Pros:

We really liked this place. The bed was very comfortable and it was quiet given the proximity to everything. It was tricky to find and even our taxi driver had difficulty as there is no signage. We only had about three minutes of hot water which was unfortunate but the air conditioning works well. The cafe downstairs is excellent with incredible coffee.

2025-02-16 via Nuitee
K
Kun
10
Pros:

It’s a nice stay, very clean.

2025-02-03 via Nuitee
W
Wallis partner
8
Pros:

This hotel is a no frills hotel. It was clean and has a nice restaurant attached. recommend it as a nice budget hotel

2025-01-22 via Nuitee
R
Rebecca group us
10
We would absolutely stay here again. The staff, comfort and cleanliness were perfection!
Pros:

The host was lovely. The room was so clean and perfect. The cafe was our absolute favorite foodie spot of the whole trip. The staff made the most creative global drinks we've EVER experienced.....We actually returned to the cafe before we headed back home to try some more of their fun coffee concoctions!

Cons:

Nothing at all.

2025-01-20 via Nuitee
C
Cui family with young children us
10
Exceptional
Pros:

Very friendly staff.

2025-01-07 via Nuitee
A
ameyalli partner
10
Pros:

Excellent customer service when we arrived. Room was clean and cozy.

2024-12-30 via Nuitee
B
Brandon
10
Pros:

Great place.

2024-12-30 via Nuitee
A
Andy solo traveller us
10
Great Value, Great Place
Pros:

It was a great location and the price was great for what you get. I can walk to do many different places for food. There is even a coffee shop downstairs, which was very convenient. You can go next door for lunch as well, so that’s even better.
The place was very clean, although I did find a dead cockroach on the floor. The staffs are very friendly. This is a great place for solo travelers or couples if you don’t want to be right smack in the middle of the crazy hotel strip. I would definitely book this place again.

Cons:

Just the one dead cockroach I found, but we’re in a tropical area, you’d expect at least some insects around.

2024-12-29 via Nuitee
B
Balaji
10
Pros:

Great property! Budget place without the shrills. Miguel was very attentive and makes great coffee!

2024-12-27 via Nuitee
C
Chuck family
10
Pros:

Loved our stay at this hotel! Staff were very friendly and welcoming. Great value and would definitely stay here again!

2024-12-23 via Nuitee
C
Caren M
8
Small, affordable stay in Cancun
Pros:

Casa Mallorca is a small family run hotel off a main street, which made it easy to walk to other areas to find food, shopping, etc. The staff were helpful and the cafe that is attached to the hotel is great. Food was tasty and it had excellent coffee.

2024-12-17 via Nuitee