Iolida Beach by Smile Hotels

Hotels
Independent
8.6 (25 reviews)
Agia Marina Neas Kydonias, Chania, Crete, 73014 , Chania , GR

Facilities

Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great food variety
Outstanding service
Cons:
Cleanliness issues

Categories

Cleanliness
7.6
The room was outdated and could have been cleaner.
Service
9.1
The staff and service were highlighted as outstanding.
Location
8.6
Standard quality for this hotel tier.
Room Quality
8.6
Comfortable and spacious rooms were mentioned.
Amenities
8.6
Standard quality for this hotel tier.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
9.1
The food was extraordinary with a lot of variety.
Overall Experience
8.6
Overall it was fine and sufficient for a short vacation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:51

Property Description

Luxurious Amenities

Dive into one of the 2 outdoor swimming pools or work out in the fitness center for a well-rounded stay. Enjoy complimentary Wi-Fi, concierge services, and babysitting.

All-Inclusive Experience

Indulge in meals and beverages included in your rate at the onsite dining spots. Take your pick from MARINA RESTAURANT or savor room service. Unwind with a drink at the beach bar, poolside bar, or one of the 2 bars/lounges.

Convenient Location

Located by the beach, within minutes of Agia Marina Beach and Platanias Beach. Enjoy easy access to various attractions like Port of Souda and Nea Chora Beach. Your relaxing retreat awaits at Iolida Beach by Smile Hotels.

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 25 reviews
Cleanliness: 7.6
Service: 9.1
Location: 8.6
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 8.6
A
Anne family
8
Pros:

Fint og rent hotell. Vi fikk et stort rom med stor balkong og havutsikt. Bassenget var iskaldt (oktober), men det var heldigvis bra temperatur i sjøen. Praktisk at hotellet ligger rett ved stranden. Vi hadde all inclusive. Maten var god og variert, men vinen og drinkene var av dårlig kvalitet. Det var veldig mye bråk i restauranten, av og til sånn at det var vanskelig å snakke sammen. Helt unødvendig å spille musikk der, det ble bare ekstra mye støy. De ansatte er veldig hyggelige og hjelpsomme.

2025-10-11 via Nuitee
P
Pia Gabriele partner
6
Pros:

Zimmer war veraltet und hätte besser gereinigt sein können. Hervorzuheben ist aber das Personal und der Service! Alles in Einem war es dort in Ordnung und für einen kurzen Urlaub ausreichend.

2025-09-21 via Nuitee
C
ceci family
10
Pros:

The food was extraordinary! A lot of variety, every day there were different themes, the flavor is incredible and many options for all tastes. Mainly at dinner. My congratulations to the chef! He always looked very aware of everything. The breakfast is varied. The snacks on different days there are options of gyro, pizzas and bbq that were incredibly delicious. There are different drink options and the service in Marina and bridge bar is very good. The rooms are very comfortable and spacious. I loved the hotel

2025-07-28 via Nuitee
S
Sunny Sahil family_with_children
8
Pros:

Great location, Staff were lovely and nice, vegetarian food was not great but there are loads of resturants around within 10mins walk. Beach was lovely. They upgraded us to a suite (sea view) which was absolutely lovely of them to do but it was quite a bit of track to get the room. Would love to go back and would recommend this hotel.

2025-07-07 via Nuitee
B
Bartosz partner
8
Pros:

Close to airport, very clean, daily rooms cleaning. Full food and drinks availability, quality if food average +

2025-05-18 via Nuitee
R
Rafal family
6
Pros:

fan in the room did not work, despite notifying staff (it was not a very hot period though)
foul odour from the drain pipe, they fixed it after a few days and in fairness fixed that sooner than I got to complain about it
overall wear-and-tear of furniture and surfaces like in 3-star hotel
breakfast like in 3-star hotel (no good dried sausage slices or cheeses, no juices)
family complained that pool is not heated - it was the temperature for serious swimming, not casual splashing

2021-10-15 via Nuitee
V
Verified traveler family
4
Pros:

Our view from the balcony was very nice. The biggest upset was at the time of booking was when we contacted an Expedia customer service agent to confirm if the room was in fact all inclusive (as it was advertised as an all inclusive hotel) the agent confirmed that this room was all inclusive but that he couldn’t book it through his system and that we had to do it ourselves online. Unfortunately when we checked in we were told our room doesn’t have the inclusive package. Very disappointing for the price we paid for 4 nights and the dated condition of the room and hotel.

2019-08-24 via Nuitee
V
Verified traveler family
10
Pros:

Super fint hotel. Ligger central både til byerne, de bedste strandene og restauranter. Dejligt poolområde og suveræn udsigt fra de højst beliggende lejligheder :-)

2019-05-27 via Nuitee
V
Verified traveler family
8
Pros:

Aucun problème à signaler.
Avantage d'avoir une kitchenette dans la chambre; cela est très plaisant.

2019-04-29 via Nuitee
K
KlubMarcus
8
Pros:

The property is as advertised on Expedia. I recommend staying at the start or end of the tourist season. There are more room options available so you can get an upgrade and there are no crowds. We're considering coming back next year with the entire family. The only problem was the lack of 24/7 maintenance and administration during the slower months. Not a big deal for non-emergency requests. Otherwise, the property is clean, has amenities galore, and the area has amazing restaurants, and the view from our balcony garden to the sea is spectacular.

2018-10-14 via Nuitee
A
Allison
8
Pros:

The staff were very polite and friendly and the facilities were very well maintained. Also the proximity to everything in Chania was great!

2018-09-09 via Nuitee
C
Chris
10
Great hotel
Pros:

We recently enjoyed a fantastic week in Crete at Iolida. With 2 pools and also beach access makes for great choice especially with kids. There are plenty of restaurants to also eat at within walking distance. Staff at hotel also very friendly and willing to help.

2018-08-29 via Nuitee
C
cathy
10
Sejour parfait
Pros:

Chambre grande confortable jolie deco très propre proche plage et commodité et bon resto
Personnel très très agréable et très très sympa piscine de l hôtel super jolie et propre
Resto de l hôtel bon et choix
Seul petite critique le manque d animation le soir dans l hôtel
Séjour parfait

2018-08-12 via Nuitee
T
Tommi
8
Hyvä hotelli perhematkailijalle
Pros:

Hotelli sijaitsee parinkymmenen minuutin matkan päässä Hanian lentokentästä. Hotellin lähialueella on paljon ravintoloita ja peruskauppoja, joten alueelta ei välttämättä tarvitse lähteä pidemmälle. Hotellilla on oma rantapätkä ja varsinkin pienten lasten kanssa matkustaessa loiva hiekkapohjainen ranta oli mitä mainioin. Hotelli oli mielestäni hyvä 4 tähden hotelli. Huoneet siistejä ja riittävän tilavia kahdelle aikuiselle ja kahdelle pienelle (5 ja 3 vuotiaat) lapselle. Kaksi uima-allasaluetta varmisti sen, että tilaa riitti sekä uimareille että auringonottajille. Ainoan miinuksen annan aamiaisesta. Vaihtoehtoja oli rajallisesti ja laatu vain keskinkertaista.

2018-07-30 via Nuitee
T
Teemu
10
Taattua laatua
Pros:

Tilavat huoneet ja loistava sijainti. Siisti

2018-07-23 via Nuitee
Y
Ying
8
Große Hotelanalge in Strandnähe.
Pros:

Wir hatten zwei Übernachtung in einem Appartment in einem Anbauhaus der Hotelanalge verbracht. Die Hotelanalage selbst ist sehr groß. Hat ein schönes Schwimmpool. Das Zimmer ist groß. Der Zustand der Zimmerausstattung ist allgemein ein bissche alt. Die Zimmerausstattung und die Sauberkeit des Zimmers entspricht weit nicht einen 5-Stern Standdard. Der Personal ist sehr freundlich. Die Lage des Hotels ist gut, direkt am Strand und hat viele Einkaufmöglichkeit im Umgebung.

2017-10-10 via Nuitee
V
Verified traveler
8
Pros:

Good cost quality ratio. Recommended. Excellent views.

2017-09-10 via Nuitee
J
Jonny
10
Mkt bra hotel ;-)
Pros:

Var här förra året, toppklass hur bra som helst! :-)

2017-08-18 via Nuitee
R
Ruks
10
Hotel is perfectly located
Pros:

Hotel is located in a very good place in Chania, a 15min bus ride from the town centre. Hotel was on the beach which is excellent and woke up to sea views. Hotel staff were very helpful and catered to all our needs. Rooms were big and spacious, cleaned on a daily basis by very friendly cleaners.

2017-05-10 via Nuitee
V
Verified traveler
10
Trevliga prisvärda lägenheter nära strand
Pros:

Vi är jättenöjda med hotellet och vår lägenhet med utsikt över den övre poolen och havet.(nr 1502).
Det man skulle kunna önska är lite mer välutrustat kök.

2016-10-27 via Nuitee