Best Western The Grand Hotel Hartlepool

Hotels
•
Best Western
7.4 (1045 reviews)
Swainson Street , Hartlepool , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Large rooms
Friendly atmosphere
Cons:
Cold breakfast
Staff shortages
Small beds
Cleanliness issues

Categories

Cleanliness
6.29
Issues with cleanliness, including cold breakfast, stains, and lack of hot water.
Service
8.26
Staff are frequently mentioned as helpful and friendly, despite some shortages.
Location
8.8
Positive mentions of the hotel's central location.
Room Quality
6.75
Concerns about room size and cold conditions, but praised for general feel.
Amenities
7.28
Basic amenities met expectations, though some areas for improvement noted.
Value for Money
7.74
Generally good value relative to location but noted areas lacked value.
Food and Beverage
5.79
Breakfast experiences varied from lukewarm to cold, and presentation lacked quality.
Overall Experience
8.26
Most guests report a good overall experience, despite some difficulties.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:42

Property Description

Luxurious Accommodation
Best Western The Grand Hotel Hartlepool offers spacious and elegantly decorated rooms with modern en suite bathrooms, ensuring a comfortable stay for guests.

Culinary Delights
Indulge in a majestic dining experience at Mumbai, the hotel's Indian restaurant, serving a blend of modern and traditional dishes. Start your day with a delicious full English breakfast or opt for lighter continental options.

Convenient Location
Located centrally in historical Hartlepool, the hotel is close to the Marina, Quay, and sandy beaches, offering easy access to popular attractions. Plus, with the railway station and shopping center nearby, exploring the area is a breeze.

Experience luxury, culinary excellence, and convenience at Best Western The Grand Hotel Hartlepool. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.4
Based on 1045 reviews
Cleanliness: 6.29
Service: 8.26
Location: 8.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.74
Food and Beverage: 5.79
Overall Experience: 8.26
M
Mark • family_with_children • gb
10
Pros:

Staff were friendly and the food was nice

Cons:

Rooms were hot due to heating being on

2026-07-11 • via Nuitee
R
Rebecca • solo_traveller • gb
7
Relaxed and nice
Pros:

Friendly staff,
open feel to the place
Bed very comfy

Cons:

Unfotunately the heating can't be turned off

The breakfast needs to be a bit higher quality. Very cheap sausages.

2026-07-10 • via Nuitee
D
Diane • solo_traveller • gb
5
Pros:

The location was pretty good for us, Mumbai Restaurant was excellent, food was delicious, staff were very nice,& attentive.

Cons:

The Parking was a nightmare, arrived around 11,00, spaces allocated to Hotel were all taken, parked in Carpark adjacent to Hotel, rang the Council about a Permit, was told the Hotel could organise one, asked at reception, they didn't seem to know. They printed a note, to say to contact Hotel if any issues. Am fully expecting to recieve a ticket,for the few hrs we used car park. Eventually we managed to get in allocated space. Very surprised a huge Hotel does not supply adequate Parking, for the price of the stay, do not expect to pay additional Parking fees. 🫣

2026-07-10 • via Nuitee
J
John • solo_traveller • gb
4
Fair upon my discovery that best westerns are franchises rather than a chain.
Pros:

The room was cleaner than some other rooms that I saw before they were moved rooms due to wet beds from ceiling drips.
Central location.
Some of the staff cared enough to try but what was put on them wasn't fair so question marks over management guidence.

Cons:

Not enough trained staff.
No alarm with staff regarding the fact on a warm summers day the boilers were faulty causing the heating to be on, and unable to turn off as there wouldn't be any hot water apologies do nothing, get it fixed.
Not enough stock at bars or further to the above lack of training comment a lack of awareness of what is and isn't acceptable regarding drink provision.
Breakfast hot food left unattended for probably longer than it should've been before recycling it.

2026-07-09 • via Nuitee
T
Tracey • family_with_children • gb
3
Disappointing
Pros:

friendly reception staff on arrival

Cons:

The room stank of smoke.
There was no hot water to have a shower or wash at the sink with

2026-07-08 • via Nuitee
I
Isaac • solo_traveller • gb
1
2026-07-07 • via Nuitee
D
Danielle • couple • gb
3
Poor
Cons:

Staff during the day were rude and the venue was understaffed in particularly for a wedding. Draft was off no gas, very little products in bars. Rooms were leaking water- heating was on full heat. Told that the heating couldn’t be turned down because the water would run cold. Limited staff on bars and reception. Waited best part of one hour for a drink, at least 30 mins for reception staff to appear. Richard and Diane were very pleasant during the evening and helpful for sure. Felt sorry for them running on such little resource.

I finally got a dry room after the 3rd time lucky. This was a family room- very clean and tidy but disaster with the other 3 rooms

2026-07-05 • via Nuitee
A
Alison • solo_traveller • gb
9
Pros:

Lovely building, and great staff who made me feel very welcome and comfortable, the location is fantastic too, having a shopping centre next door, I'd definitely stay here again

2026-07-05 • via Nuitee
N
Nicola • couple • gb
3
2026-07-04 • via Nuitee
S
Soubhik • solo_traveller • in
1
2026-07-03 • via Nuitee
M
Maxine • solo_traveller • gb
10
2026-07-03 • via Nuitee
M
Mike • solo_traveller • gb
4
2026-06-30 • via Nuitee
L
Lukasz • solo_traveller • gb
10
2026-06-29 • via Nuitee
A
Amanda • solo_traveller • gb
8
2026-06-28 • via Nuitee
G
Gemma • solo_traveller • gb
10
Very clean
Pros:

The staff is very nice

2026-06-28 • via Nuitee
C
Charbel • couple • lb
2
2026-06-28 • via Nuitee
S
Simon • solo_traveller • gb
4
Below expectations
Cons:

Window didn't open. Water pressure in shower was very low.

2026-06-28 • via Nuitee
D
Daniel • solo_traveller • gb
4
Pros:

Location

Cons:

Shower was poor
Cold water was hot maybe because heatwave
Window didn't open
Light didn't work

Took over 15mins for a member staff to even come to reception
18.00hr or so

2026-06-27 • via Nuitee
N
Nigel • extended_group • gb
6
JUST OK
Pros:

Good quality breakfast.

Cons:

Parking only available between 7pm & 7am and i was expecting 24hr. We had to move our vehicle twice to work around this. Shower in room was very poor. Had to go hunting around the hotel to find a member of staff to book us in and this was with other guests in tow lol. The price quoted i thought would have been inclusive of VAT but the hotel was not VAT registered.

2026-06-25 • via Nuitee
L
Linsey • solo_traveller • gb
5
I wouldn’t go back, as it’s the second time there were problems with hot water
Pros:

The location

Cons:

I had no hot water,

2026-06-23 • via Nuitee