Best Western The Grand Hotel Hartlepool

Hotels
•
Best Western
7.4 (926 reviews)
Swainson Street , Hartlepool , gb

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Large rooms
Friendly atmosphere
Cons:
Cold breakfast
Staff shortages
Small beds
Cleanliness issues

Categories

Cleanliness
6.29
Issues with cleanliness, including cold breakfast, stains, and lack of hot water.
Service
8.26
Staff are frequently mentioned as helpful and friendly, despite some shortages.
Location
8.8
Positive mentions of the hotel's central location.
Room Quality
6.75
Concerns about room size and cold conditions, but praised for general feel.
Amenities
7.28
Basic amenities met expectations, though some areas for improvement noted.
Value for Money
7.74
Generally good value relative to location but noted areas lacked value.
Food and Beverage
5.79
Breakfast experiences varied from lukewarm to cold, and presentation lacked quality.
Overall Experience
8.26
Most guests report a good overall experience, despite some difficulties.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:42

Property Description

Luxurious Accommodation
Best Western The Grand Hotel Hartlepool offers spacious and elegantly decorated rooms with modern en suite bathrooms, ensuring a comfortable stay for guests.

Culinary Delights
Indulge in a majestic dining experience at Mumbai, the hotel's Indian restaurant, serving a blend of modern and traditional dishes. Start your day with a delicious full English breakfast or opt for lighter continental options.

Convenient Location
Located centrally in historical Hartlepool, the hotel is close to the Marina, Quay, and sandy beaches, offering easy access to popular attractions. Plus, with the railway station and shopping center nearby, exploring the area is a breeze.

Experience luxury, culinary excellence, and convenience at Best Western The Grand Hotel Hartlepool. Book your stay now for an unforgettable experience.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.4
Based on 926 reviews
Cleanliness: 6.29
Service: 8.26
Location: 8.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.74
Food and Beverage: 5.79
Overall Experience: 8.26
R
rita • family_with_children • gb
8
Pros:

The staff in this hotel are brilliant

2026-02-14 • via Nuitee
D
Dan • solo_traveller • gb
8
2026-02-14 • via Nuitee
C
Craig • solo_traveller • gb
9
Pros:

Staff were very helpful and friendly. Good location and excellent value for money

2026-02-13 • via Nuitee
R
Robert Alan • family_with_children • gb
10
Pros:

The staff were friendly ,situated in good location, room was worm and bed was comfy we enjoyed our 2 night stay and would book again 😀

2026-02-13 • via Nuitee
M
Monique • couple • gb
8
My new local get away
Pros:

How old an big it is. Calm and quite

Cons:

The space and tranquility

2026-02-13 • via Nuitee
L
Luke • family_with_children • gb
7
2026-02-12 • via Nuitee
T
Tony • couple • gb
10
2026-02-11 • via Nuitee
S
Seaman • solo_traveller • gb
10
I will never stay in any other hotel but this one when I visit Hartlepool.
Pros:

It had charm and style.

Cons:

I really liked everything.

2026-02-10 • via Nuitee
G
glen • solo_traveller • gb
5
2026-02-09 • via Nuitee
T
Tobias • family_with_children • gb
10
2026-02-09 • via Nuitee
R
Rene • solo_traveller • dk
1
2026-01-31 • via Nuitee
J
joanne • couple • gb
1
Dirty and needs a lot of work
Pros:

Location

Cons:

The rooms were dirty, carpet badly stained, bed spread filthy. Smelt of cigarettes. Had to move rooms twice but still not great. Won’t be staying again

2026-01-30 • via Nuitee
J
JONATHAN • couple • gb
10
2026-01-28 • via Nuitee
D
Dion • family_with_children • gb
7
Pros:

Good bar to relax in and a great breakfast in the morning

Cons:

No heating in the room.
Hot water was adequately warm.

2026-01-24 • via Nuitee
I
Ivan • couple • gb
9
2026-01-22 • via Nuitee
J
Jacqueline • family_with_children • gb
8
1 night stay
Pros:

Accessible to town centre

Cons:

Car parking situation caused confusion

2026-01-22 • via Nuitee
C
C1893UDdanw • Solo travel
10
Clean, comfortable and fairly priced.
Pros:

Stayed for one night recently. A perfectly adequate, clean and quiet room for a very fair price. Sandra and Richard were very welcoming and engaging, and even took the time to show me the ballroom when I expressed an interest in the beautiful old building. I’m assured that the Indian restaurant in the basement of the building is top drawer too.

2026-01-21 • via Tripadvisor
T
Tanya • family_with_children • gb
10
2026-01-21 • via Nuitee
K
Kia • solo_traveller • gb
10
Pros:

The staff where amazing it’s a lovely place I would go again

2026-01-21 • via Nuitee
M
Mark • couple • gb
4
Absolutely freezing in the room went home 7.00 in the morning
Cons:

N Heating in room

2026-01-20 • via Nuitee