Best Western The Grand Hotel Hartlepool

Hotels
•
Best Western
7.4 (1000 reviews)
Swainson Street , Hartlepool , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Large rooms
Friendly atmosphere
Cons:
Cold breakfast
Staff shortages
Small beds
Cleanliness issues

Categories

Cleanliness
6.29
Issues with cleanliness, including cold breakfast, stains, and lack of hot water.
Service
8.26
Staff are frequently mentioned as helpful and friendly, despite some shortages.
Location
8.8
Positive mentions of the hotel's central location.
Room Quality
6.75
Concerns about room size and cold conditions, but praised for general feel.
Amenities
7.28
Basic amenities met expectations, though some areas for improvement noted.
Value for Money
7.74
Generally good value relative to location but noted areas lacked value.
Food and Beverage
5.79
Breakfast experiences varied from lukewarm to cold, and presentation lacked quality.
Overall Experience
8.26
Most guests report a good overall experience, despite some difficulties.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:42

Property Description

Luxurious Accommodation
Best Western The Grand Hotel Hartlepool offers spacious and elegantly decorated rooms with modern en suite bathrooms, ensuring a comfortable stay for guests.

Culinary Delights
Indulge in a majestic dining experience at Mumbai, the hotel's Indian restaurant, serving a blend of modern and traditional dishes. Start your day with a delicious full English breakfast or opt for lighter continental options.

Convenient Location
Located centrally in historical Hartlepool, the hotel is close to the Marina, Quay, and sandy beaches, offering easy access to popular attractions. Plus, with the railway station and shopping center nearby, exploring the area is a breeze.

Experience luxury, culinary excellence, and convenience at Best Western The Grand Hotel Hartlepool. Book your stay now for an unforgettable experience.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.4
Based on 1000 reviews
Cleanliness: 6.29
Service: 8.26
Location: 8.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.74
Food and Beverage: 5.79
Overall Experience: 8.26
E
Emma • couple • gb
8
2026-05-07 • via Nuitee
A
Abdul Muntakim • solo_traveller • gb
5
2026-05-05 • via Nuitee
• couple • gb
1
2026-04-30 • via Nuitee
A
Aby Bhalerao • solo_traveller • gb
6
2026-04-29 • via Nuitee
J
James • couple • gb
6
Enjoyed the hotel and the staff, didn't like where the hotel was but plenty of coastal path to walk
Pros:

Beautiful building with a fair attempt at modernisation. Staff were amazing, so friendly, helpful, and knowledgeable about the building and the area.
Provided an awesome dog bed for my little lad. He loved it.

Cons:

The hotel sits in a pretty grim part of town, there were constant junkies hanging around, broken glass everywhere outside and 24/7 blue lights and sirens.
The double bed was not big enough for 2 people, it was only slightly larger than a single bed. My partner fell out of bed every night.

2026-04-28 • via Nuitee
D
Dave • couple • gb
8
2026-04-27 • via Nuitee
S
Sharon • family_with_children • gb
9
2026-04-27 • via Nuitee
A
Alexandra • solo_traveller • gb
7
Pros:

Excellent staff, very friendly and helpful; definitely going the extra mile for their customers

Very central location and a beautiful historic building

Cons:

Cooked breakfast items weren't very warm

2026-04-27 • via Nuitee
H
Heather • couple • gb
5
Great but need more staff!
Pros:

Very central and clean

Cons:

The bar was supposed to be open but there were no staff so couldn’t have a drink! It’s such a shame as it’s a lovely bar area.

2026-04-25 • via Nuitee
C
Carl • solo_traveller • gb
10
Very good, happy experience.
Pros:

Room very clean.

Cons:

Nothing, all good.

2026-04-25 • via Nuitee
B
Bjoern • solo_traveller • no
7
2026-04-25 • via Nuitee
G
Gillian • solo_traveller • gb
4
Disappointing
Pros:

Location
Reasonable

Cons:

No hot water & no reception staff to report to upon checkout
No response to emails & messages after stay to address this
Noisy banging pipes/water system through night

2026-04-24 • via Nuitee
H
Heather • solo_traveller • gb
5
The staff were helpful and did their best, but the company needs to attend to its shortcomings.
Pros:

Location was ideal. Breakfast was good except that there didn't seem to be sufficient quantities and the staff had to keep refilling the trays. There didn't seem to be sufficient staff on the second morning either.

Cons:

Room was shabby, WiFi on TV was intermittent so this affected the ability to watch programmes. I am not that short but neither am I very tall, and I had to climb onto the window sill to open the window and stretch to reach the blind cord. Also the soap dispenser over the basin was positioned way too high. There was no information in the room about breakfast times and location, and I had a lot of problems with my key card. Finally, when I was leaving I passed the open door of the cleaner's store, and was shocked by the appalling state of the decorating: peeling paint and plaster, bare boards etc. The whole hotel was in need of an upgrade. Grand it ain't.

2026-04-23 • via Nuitee
A
Adam • couple • ie
3
2026-04-23 • via Nuitee
B
Bryan • extended_group • gb
3
Disappointing as there was no hot water in the room for a shower in the morning.
Pros:

Location

Cons:

No hot water

2026-04-22 • via Nuitee
C
Clare • couple • gb
8
Ideal for what we wanted
Pros:

A lovely old building near the station & the football ground

Cons:

The rooms were a bit tired

2026-04-22 • via Nuitee
A
Andrew • couple • gb
5
2026-04-20 • via Nuitee
K
Kelly • solo_traveller • gb
10
2026-04-19 • via Nuitee
S
sylvia • solo_traveller • gb
9
Pros:

Thank you gor making to bed room up for my friend wedding nightv

2026-04-17 • via Nuitee
A
amanda • couple • gb
2
Sorry won’t be back am afraid
Pros:

It was very central

Cons:

The room was such a poor standard and the bed was auful

2026-04-17 • via Nuitee