Best Western The Grand Hotel Hartlepool

Hotels
•
Best Western
7.4 (1008 reviews)
Swainson Street , Hartlepool , gb

listing image 1
Show all photos
Children allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Large rooms
Friendly atmosphere
Cons:
Cold breakfast
Staff shortages
Small beds
Cleanliness issues

Categories

Cleanliness
6.29
Issues with cleanliness, including cold breakfast, stains, and lack of hot water.
Service
8.26
Staff are frequently mentioned as helpful and friendly, despite some shortages.
Location
8.8
Positive mentions of the hotel's central location.
Room Quality
6.75
Concerns about room size and cold conditions, but praised for general feel.
Amenities
7.28
Basic amenities met expectations, though some areas for improvement noted.
Value for Money
7.74
Generally good value relative to location but noted areas lacked value.
Food and Beverage
5.79
Breakfast experiences varied from lukewarm to cold, and presentation lacked quality.
Overall Experience
8.26
Most guests report a good overall experience, despite some difficulties.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:42

Property Description

Luxurious Accommodation
Best Western The Grand Hotel Hartlepool offers spacious and elegantly decorated rooms with modern en suite bathrooms, ensuring a comfortable stay for guests.

Culinary Delights
Indulge in a majestic dining experience at Mumbai, the hotel's Indian restaurant, serving a blend of modern and traditional dishes. Start your day with a delicious full English breakfast or opt for lighter continental options.

Convenient Location
Located centrally in historical Hartlepool, the hotel is close to the Marina, Quay, and sandy beaches, offering easy access to popular attractions. Plus, with the railway station and shopping center nearby, exploring the area is a breeze.

Experience luxury, culinary excellence, and convenience at Best Western The Grand Hotel Hartlepool. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.4
Based on 1008 reviews
Cleanliness: 6.29
Service: 8.26
Location: 8.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.74
Food and Beverage: 5.79
Overall Experience: 8.26
A
April • couple • gb
10
2026-06-06 • via Nuitee
M
minimumchris • solo_traveller • gb
9
Pros:

Loved the room, especially the sockets by the bed and one by a mirror to dry/straighten hair. Good bathroom too, clean sheets and towels.

Cons:

Parking was difficult we couldn't find where we were supposed to park since their car park wasn't available. It took a while so we ended up paying in a pay and display.
The breakfast wasn't great. Not enough staff, no porridge, the food wasn't restocked quickly enough. No fresh fruit available either. Not really as advertised but plenty good enough to get back on the road. The staff that were on duty were helpful.

2026-06-05 • via Nuitee
A
Alison • extended_group • gb
4
Not good.
Pros:

The location was good.

Cons:

My room hadn't been cleaned when I arrived so they upgraded me to a suite which was good, however the shower was cold and the curtains didn't close properly. The heating was on and it is summer so it was far too hot. The room also hadn't been cleaned properly, dust etc on floor by skirtings and on tables. Breakfast was not good and coffee was terrible.

2026-06-04 • via Nuitee
R
Robert • extended_group • gb
5
2026-06-04 • via Nuitee
P
Peter • solo_traveller • gb
5
Pros:

The lication was handy, room good size.

Cons:

Two cold showers! The room needdd a bit of TLC from maintenace.

2026-06-02 • via Nuitee
N
Nicholas • solo_traveller • gb
1
Never again.
Pros:

Leaving.

Cons:

Room was filthy, water luke warm and not even any toilet paper - disgusting.
End of the bath was held together with tape! Bedside tables dirty.

2026-06-02 • via Nuitee
A
Anthony • couple • gb
5
Pros:

Bed in room was tiny for two people

2026-05-30 • via Nuitee
S
Susan • solo_traveller • gb
9
2026-05-27 • via Nuitee
M
Marilyn • solo_traveller • gb
8
Ideal for short visit
Pros:

Location

Cons:

Not applicable

2026-05-26 • via Nuitee
T
theresa • solo_traveller • gb
8
I’ll come back next time and look forward to the kindest people - the old building is lovely - ok some decor a little ti
Pros:

Everyone was really nice and helpful

Cons:

Nothing to dislike - good deal and nice people who welcomed me at 1am after a long journey!

2026-05-25 • via Nuitee
D
David • solo_traveller • gb
10
2026-05-25 • via Nuitee
D
David • solo_traveller • gb
10
2026-05-25 • via Nuitee
E
Emma • couple • gb
8
2026-05-07 • via Nuitee
A
Abdul Muntakim • solo_traveller • gb
5
2026-05-05 • via Nuitee
• couple • gb
1
2026-04-30 • via Nuitee
A
Aby Bhalerao • solo_traveller • gb
6
2026-04-29 • via Nuitee
J
James • couple • gb
6
Enjoyed the hotel and the staff, didn't like where the hotel was but plenty of coastal path to walk
Pros:

Beautiful building with a fair attempt at modernisation. Staff were amazing, so friendly, helpful, and knowledgeable about the building and the area.
Provided an awesome dog bed for my little lad. He loved it.

Cons:

The hotel sits in a pretty grim part of town, there were constant junkies hanging around, broken glass everywhere outside and 24/7 blue lights and sirens.
The double bed was not big enough for 2 people, it was only slightly larger than a single bed. My partner fell out of bed every night.

2026-04-28 • via Nuitee
D
Dave • couple • gb
8
2026-04-27 • via Nuitee
A
Alexandra • solo_traveller • gb
7
Pros:

Excellent staff, very friendly and helpful; definitely going the extra mile for their customers

Very central location and a beautiful historic building

Cons:

Cooked breakfast items weren't very warm

2026-04-27 • via Nuitee
S
Sharon • family_with_children • gb
9
2026-04-27 • via Nuitee