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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Bar
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Fax/photocopying
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Kid meals
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Snack bar
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Wine/champagne
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Fire extinguishers
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Invoice provided
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Smoke alarms
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CCTV in common areas
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Best Western The Grand Hotel Hartlepool offers spacious and elegantly decorated rooms with modern en suite bathrooms, ensuring a comfortable stay for guests.
Culinary Delights
Indulge in a majestic dining experience at Mumbai, the hotel's Indian restaurant, serving a blend of modern and traditional dishes. Start your day with a delicious full English breakfast or opt for lighter continental options.
Convenient Location
Located centrally in historical Hartlepool, the hotel is close to the Marina, Quay, and sandy beaches, offering easy access to popular attractions. Plus, with the railway station and shopping center nearby, exploring the area is a breeze.
Experience luxury, culinary excellence, and convenience at Best Western The Grand Hotel Hartlepool. Book your stay now for an unforgettable experience.
A deposit may be required at the property.
Location
Guest Reviews
Nothing
Property in need of renovation
Nothing
No water in shower dirty accommodations crewed shut windows no air con fan full of dust no breakfast available
The room was clean
The bed was absolutely tiny, I don't even think it was a double bed, we had a terrible night's sleep the size of the room would have fitter a king size bed or bigger. There was loud rave music at 2:30am, this sounded like it was coming from another room. It wasn't a budget price but we unfortunately felt it was a budget room.
Mould on the walls, no hot water, dripping toilet, carpet needed replacing, stuffy room, terrible breakfast.
Large rooms/beds. Luxury feel.
Good breakfast.
They were having problems with the heating and hot water system.
I had a large room for the price paid.
The decor could do with a really good make over
The location was central and the bar area was clean. The woman on the front desk was very welcoming.
The hotel had the heating on in July (on a very warm day/night) making for a very uncomfortable sleep and we left so quickly after waking I actually left my coat - Our room had both duct taped and screwed closed windows and the fan provided very little respite when no fresh air or ventilation was possible. Internal windows were smashed near the lift and there was pooling dirty water by the main entrance which smelled awful as you walked in. This is not a 4 star hotel, it is a shame such an old and what could be a beautiful hotel is not being maintained. We won’t stay here again despite being regular visitors to the area to see friends.
The Location was great as next door to shopping centre and other amenities.
Although the hotel’s main entrance is locked and guests need a key card to gain access, I was disappointed by what I felt was a lack of security during my stay.
On the night my colleague and I were staying, the only staff member on duty informed us that there was an intruder in the hotel who had gained access to the room next door to mine. Naturally, this left me feeling extremely unsafe and frightened, particularly as the room was immediately adjacent to mine. The staff member explained that it was possible the individual had been given a key card by another hotel employee, which made the situation even more concerning.
What was equally alarming was that there appeared to be no immediate attempt to contact the police. Before my colleague and I returned to our rooms, I had to ask the staff member to check both of our rooms to ensure the intruder was not inside. We were then advised to lock the door, put the security chain on, barricade the door if possible, and, if anyone managed to enter our room, to call 999. I found this advice to be completely unprofessional and inadequate. Rather than taking steps to resolve the situation, the responsibility for our safety seemed to be placed on us as guests.
As a result, I spent the rest of the night unable to sleep, feeling anxious and constantly worried that someone might try to enter my room.
I was also surprised that, despite being told my colleague and I were the only two guests staying on that floor, we had been allocated rooms several doors apart rather than close together. Given the circumstances, it would have made far more sense to accommodate us in neighbouring rooms.
While I appreciate that the staff member was honest and kept us informed, this incident raised serious concerns about the hotel’s security procedures, emergency response, and overall commitment to guest safety. No guest should be left feeling this vulnerable or be advised to barricade themselves inside their room while an intruder remains in the building. I hope the hotel urgently reviews its key card management, security protocols, staffing levels, and procedures for responding to incidents like this to ensure future guests are kept safe.
Staff were very friendly and the bed was comfortable
Room not clean, blinds were broken, batteries exposed on the door, Instructions on parking need to be clearer.
I struggled to even enter the property as there was no one at the front desk to let me in. Once in I had to wait for checkin. The hotel is aged, carpets are dirty, blind in room was damaged, privacy screen in bathroom was falling off and radiators on in the room when it was 24degrees and the window barely opened - the room was very hot and sticky. No hot water on the day of arrival or next day - when flagging to the duty contact who was setting up breakfast advised that their had been no hot water over the weekend but none of this was divulged on arrival. When calling in later there was no confirmation that the issues had been resolved so cancelled additional days booking. Very poor customer service from the front desk and I have still to receive a refund for the cancelled days despite the manager confirming that this would take only a few days to process. I wont be going back....
Bathroom was outstanding, Good size, fully tiled, with a modern Look.
Bed was very comfotable
Windows had been screwed shut so on a VERY hot evening and night had to sit in front of the electric fan supplied.
The single room was clean and had a comfortable bed, but does need a modern refurbishing, the bathroom was so modern it felt it was attached to the room by mistake.
welcoming and staff helpful
Staff were friendly and the food was nice
Rooms were hot due to heating being on
The location was pretty good for us, Mumbai Restaurant was excellent, food was delicious, staff were very nice,& attentive.
The Parking was a nightmare, arrived around 11,00, spaces allocated to Hotel were all taken, parked in Carpark adjacent to Hotel, rang the Council about a Permit, was told the Hotel could organise one, asked at reception, they didn't seem to know. They printed a note, to say to contact Hotel if any issues. Am fully expecting to recieve a ticket,for the few hrs we used car park. Eventually we managed to get in allocated space. Very surprised a huge Hotel does not supply adequate Parking, for the price of the stay, do not expect to pay additional Parking fees. 🫣
Friendly staff,
open feel to the place
Bed very comfy
Unfotunately the heating can't be turned off
The breakfast needs to be a bit higher quality. Very cheap sausages.
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