Best Western The Grand Hotel Hartlepool

Hotels
•
Best Western
7.4 (936 reviews)
Swainson Street , Hartlepool , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Large rooms
Friendly atmosphere
Cons:
Cold breakfast
Staff shortages
Small beds
Cleanliness issues

Categories

Cleanliness
6.29
Issues with cleanliness, including cold breakfast, stains, and lack of hot water.
Service
8.26
Staff are frequently mentioned as helpful and friendly, despite some shortages.
Location
8.8
Positive mentions of the hotel's central location.
Room Quality
6.75
Concerns about room size and cold conditions, but praised for general feel.
Amenities
7.28
Basic amenities met expectations, though some areas for improvement noted.
Value for Money
7.74
Generally good value relative to location but noted areas lacked value.
Food and Beverage
5.79
Breakfast experiences varied from lukewarm to cold, and presentation lacked quality.
Overall Experience
8.26
Most guests report a good overall experience, despite some difficulties.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:42

Property Description

Luxurious Accommodation
Best Western The Grand Hotel Hartlepool offers spacious and elegantly decorated rooms with modern en suite bathrooms, ensuring a comfortable stay for guests.

Culinary Delights
Indulge in a majestic dining experience at Mumbai, the hotel's Indian restaurant, serving a blend of modern and traditional dishes. Start your day with a delicious full English breakfast or opt for lighter continental options.

Convenient Location
Located centrally in historical Hartlepool, the hotel is close to the Marina, Quay, and sandy beaches, offering easy access to popular attractions. Plus, with the railway station and shopping center nearby, exploring the area is a breeze.

Experience luxury, culinary excellence, and convenience at Best Western The Grand Hotel Hartlepool. Book your stay now for an unforgettable experience.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.4
Based on 936 reviews
Cleanliness: 6.29
Service: 8.26
Location: 8.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.74
Food and Beverage: 5.79
Overall Experience: 8.26
P
Paul • solo_traveller • gb
7
2026-04-10 • via Nuitee
A
Alex Hynes • extended_group • gb
7
Pros:

Great property location, easy to access, and friendly staff. Rooms good size, and quiet to the rear of the hotel.

Cons:

Very limited car parking options, car park next to the property is owned by the council and not permitted to be parked in. On-street parking to front of property was available, but limited.

Rooms could do with a little TLC to bring up to a good maintenance standard.

2026-04-09 • via Nuitee
D
David • solo_traveller • gb
10
Pros:

Everything

2026-04-07 • via Nuitee
C
Carole • family_with_children • gb
10
Pros:

The staff that we saw couldn't have been better i am disabled and the help I got was over and beyond the hotel is situated in the center of town so great access to the beach the triconallee and the shops we will definitely come back thank you

Cons:

There was nothing not to like

2026-04-06 • via Nuitee
C
Casabonsai • solo_traveller • it
6
The hotel needs updates, it is old and worn!
Pros:

The bed was small, but of good quality.

Cons:

The windows were screwed shut, the floors were squeeking, the shower had no pressure, breakfast was very limited not much choice for restaurants nearby.

2026-03-31 • via Nuitee
D
Dipti • solo_traveller • gb
6
Pros:

Travel to sell of the property

Cons:

Booked for couple but I couldn't travel so my partner travel by him self and he wasn't impressed due to 2beds were put together to make double bed which is not ideal for couple.
It's seems things are hit and miss.
We have one more bookings and after that will decide if we will be booking with them for future

2026-03-30 • via Nuitee
S
Sarah • family_with_children • gb
10
Lovely hotel
Pros:

Lovely spacious room. The bed was extremely comfortable. The receptionist was very welcoming and provided informative assistance.

Cons:

The shower took a long time for the hot water to come though.

2026-03-30 • via Nuitee
J
Judith • family_with_children • gb
4
Wouldn’t stay again.
Cons:

Tired interior, cold shower, diluting juice for breakfast and ran out of butter at the breakfast buffet. Also nearly charged us £20 for checking in 1 hr early.

2026-03-29 • via Nuitee
M
Martin • solo_traveller • gb
3
Disappointing for a Best Western: basic hotel with no restaurant
Cons:

Poor nights sleep due to lumpy old mattress and noise from other rooms till 05:30 (thin walls). Tea making facilities and toilet rolls not restocked for second night leaving insufficient. Poor signage in shared carpark showing where to park.

2026-03-29 • via Nuitee
A
Aimee • family_with_children • gb
10
2026-03-28 • via Nuitee
S
Susanna • solo_traveller • hu
9
Kellemes szállás, jó helyen.
Pros:

Tisztaság, jó megközelíthetőség, leírásnak megfelelő állapotok. Tágas szoba, kényelmes ágy, sok párna. Kávé és tea készítési lehetőség snackkel. Bőséges reggeli, friss gyümölccsel. A bejárati ajtó alap esetben zárva van, csak a recepciós tud beengedni, ez biztonságérzetet ad. Kedves személyzet, Mumbai indiai étterem tartozik a szállodához, ahol nagyon kedves a személyzet és jó a kiszolgálás és finom az étel.

Cons:

Friss zöldség és sajtok hiánya a reggelinél. Szobában nincs bőröndtartó és akasztó. Recepción néha sokat kell várni a személyzetre. Rozsdás részletek a fürdőszobában.

2026-03-28 • via Nuitee
L
Lisa • couple • gb
10
2026-03-27 • via Nuitee
J
Jamie • extended_group • us
10
Beautiful property, in a great location, with superb staff.
Pros:

Excellent receptionist who guided me to free hotel parking and gave me an easy and pleasant check in. Breakfast was lovely. The host, who is living on the property, showed me the stunning ballroom and told me a little history of the building, which was really interesting.

Cons:

N/A

2026-03-26 • via Nuitee
P
Pauline • solo_traveller • gb
8
Pros:

Staff were excellent, I left my apple watch at the hotel, they stored it safely, labelled it all up for me ready for DHL collection. Comfortable, convenient and very helpful staff

Cons:

A colleague was meeting me for breakfast and unfortunately we couldn't pay for a guest to join me for breakfast or coffee! The breakfast room was empty so this was a missed opportunity for the hotel.

2026-03-25 • via Nuitee
D
David • couple • gb
5
Ok
Cons:

Breakfast was cold, could do with a microwave to heat the cooked food up, also no hot water unless you ran the hot tap for 10/15 minutes until you finally got hot water.

2026-03-24 • via Nuitee
B
Bijun • solo_traveller • gb
2
2026-03-23 • via Nuitee
L
Liam • extended_group • gb
4
2026-03-22 • via Nuitee
E
Earl • family_with_children • gb
9
Pros:

near train station

2026-03-22 • via Nuitee
S
Sarah • family_with_children • gb
4
Not very grand at all!
Pros:

Central location for town centre

Cons:

Strong smell of cigarette smoke coming from below into the bathroom via a hole in the floor. The smell lingered in the bedroom as well, which affected my breathing as I have asthma, so very little sleep was had.
Security lock on the door was broken so I could not deadlock the door overnight. This was very unnerving as a single female guest in a room at the end of a long corridor.
Bedding smelt stale and had multiple hairs on the pillows. The pillow protectors were very stained.
Lots of dust on the headboard and side tables and cobwebs on the walls. Big damp patch on one wall from where water had leaked from outside.
Toilet roll wasn't replaced before my check-in, so I had to call Reception at midnight to ask for some. Had to wait over 30 minutes for someone to arrive and I was very tired and waiting to go to sleep.
Breakfast was very disappointing. The food was left under hot lights so everything was dried up. I was offered fresh eggs, but when I asked for scrambled it took over 20 minutes to arrive, so I had already eaten the rest of the breakfast. Eggs weren't even edible, very watery!
Upon leaving the hotel, I discovered that the adjacent car park does not belong to the hotel, even though it was signposted as The Best Western Grand Hotel car park - very misleading! I had to contact Hartlepool Council to ask to be let out, because the car park was locked with a barrier. This further delayed my departure.

2026-03-22 • via Nuitee
D
Dipti • solo_traveller • gb
8
Pros:

It was closer to our meeting which we had and we didn't have to drive

Cons:

Location

2026-03-19 • via Nuitee