Hotel Ingenio Reina Isabel

Hotels
8.2 (17 reviews)
Carrera 84 #15-57 , Cali , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Family rooms
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Ironing service
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Room Quality
Cons:
Service
Cleanliness

Categories

Cleanliness
7.51
The review did not specifically mention cleanliness, but the situation with the room availability may hint at some disorganization.
Service
7.48
The review indicates a negative experience with service, mentioning a request to cancel the stay due to an error.
Location
9.02
Mentioned as well-located in the review, which generally positively influences the experience.
Room Quality
7.97
The room was described as very spacious, contributing positively to the overall experience.
Amenities
8.5
Standard quality for this hotel tier.
Value for Money
8.46
Standard quality for this hotel tier.
Food and Beverage
8.51
Standard quality for this hotel tier.
Overall Experience
8.18
Target overall rating based on experiences shared in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:57

Property Description

Luxurious Accommodation

Hotel Ingenio Reina Isabel, nestled in Cali, offers a luxurious stay just 7 km from Pan-American Park. Each 4-star room features free WiFi, a flat-screen TV, and air conditioning. Some rooms even boast a charming balcony for a relaxing evening.

Convenient Amenities

Guests can enjoy the convenience of a 24-hour front desk and a tour desk, ensuring a seamless stay. The private bathrooms are stocked with complimentary toiletries, and the cozy beds are adorned with crisp linens for a restful night's sleep.

Nearby Attractions

Explore Cali's vibrant culture with Jorge Isaacs Theater and La Ermita Church just 10 km away. For travelers, the hotel is ideally located 29 km from Alfonso Bonilla Aragón International Airport.

Book your stay at Hotel Ingenio Reina Isabel now for an unforgettable experience!

Important information:

The property would like to inform that all guest that reques and invoice for your stay will have additional cost for give it.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 9 years old stay for COP 40,000 per person per night when using an existing bed.
    Children up to and including 11 years old stay for COP 40,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 17 reviews
Cleanliness: 7.51
Service: 7.48
Location: 9.02
Room Quality: 7.97
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.18
C
Carmona • solo_traveller • co
9
2025-10-15 • via Nuitee
E
Erika • couple • co
8
2025-10-07 • via Nuitee
M
Morales Bastidas • solo_traveller • co
8
2025-09-13 • via Nuitee
• extended_group • co
10
2025-08-21 • via Nuitee
A
Andres • couple • co
10
2025-08-20 • via Nuitee
M
Maria • couple • co
1
Pésimo servicio
Pros:

Me pidieron que cancelara el alojamiento porque según fue un error en el sistema que apareciera la habitación disponible

Cons:

Me pidieron que cancelara el alojamiento porque según fue un error en el sistema que apareciera la habitación disponible

2025-08-18 • via Nuitee
A
Antonio • couple • co
7
Práctico y bien ubicado
Pros:

La habitación muy amplia

Cons:

Mucho ruido en la habitación que nos tocó

2025-08-17 • via Nuitee
D
Diana • family_with_children • co
10
2025-07-02 • via Nuitee
C
Carlos • solo traveller • co
5
Passable
2024-12-31 • via Nuitee
J
Joseph • review category business travellers • co
10
Exceptional
2024-05-07 • via Nuitee
M
Monika • review category business travellers • pl
8
Very good
2024-04-16 • via Nuitee
Y
Yadhyra • young couple • us
8
Very good
Pros:

It was ok

Cons:

They didn’t honor the price online. The one that I reserved based on booking. They forced us to pay extra.

2024-02-29 • via Nuitee
L
Lindsey • solo traveller • us
9
Superb
2024-02-02 • via Nuitee
T
Tariq • solo traveller • cl
8
Very good
2024-01-24 • via Nuitee
J
John • young couple • us
8
the hotel needs to get their act together. They changed the price of the reservation and put the blame on booking. com.
Pros:

the hotel is beautiful and the service is good.

Cons:

the price of my stay was changed and I had to pay extra.

2023-01-03 • via Nuitee
T
Tamir • review category business travellers • il
10
Exactly what you would expect
Pros:

Staff were very kind. Exactly what we expected. Breakfast was great, few options, healthy and tasty. Huge and comfortable beds.

Cons:

Only thing is that for zoom calls wi fi in room was not stable but the staff was very helpful with finding a better place for my meetings.

2023-01-01 • via Nuitee
E
Eduardo • solo traveller • br
8
Very good
2022-08-15 • via Nuitee