Costa Brava Apart Hotel & Suites

Hotels
8.2 (9 reviews)
Avenida Bustillo km 22 , San Carlos de Bariloche , ar

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location is good
Room quality meets expectations
Cons:
Poor service and rude staff
Unauthorized charges on credit card

Categories

Cleanliness
5.66
The review indicates a negative sentiment regarding the service quality, particularly related to billing issues and rude behavior, suggesting a lack of cleanliness in service.
Service
8.13
The service was criticized mainly due to the interactions with Patricia, indicating poor customer service experiences.
Location
9.67
The location met expectations with no negative feedback regarding its desirability.
Room Quality
8.62
No specific comments were made about room quality; assumed standard quality for the hotel tier.
Amenities
8.65
Amenities were not specifically mentioned, assumed standard quality for this hotel tier.
Value for Money
7.61
Concerns about unauthorized charges imply poor value for money, resulting in a lower rating.
Food and Beverage
9.16
Food and beverage were not mentioned, assumed standard quality for this hotel tier.
Overall Experience
8.13
The overall experience was notably negative due to billing disputes and staff behavior, impacting the guest's satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:56

Property Description

Indulge in Lakeside Luxury

Heated Indoor Pool and Alpine Charm:
Immerse yourself in comfort at Costa Brava Apart Hotel & Suites with a heated indoor pool and charming alpine-style apartments featuring fireplaces and underfloor heating.

Family-Friendly Amenities and Recreational Activities:
Enjoy quality family time with hammocks, see-saws, table tennis, and a tree house overlooking the lake. Explore the playground, library, and fishing pier, ensuring a fun-filled stay for guests of all ages.

Convenient Location and Excursion Opportunities:
Situated on Nahuel Huapi lakeshore, our hotel offers stunning lake views and easy access to Cerro Catedral Ski Centre. With proximity to the airport and Puerto Pañuelo for excursions, Costa Brava Apart Hotel & Suites is your gateway to adventure.

Book now for a memorable lakeside retreat at Costa Brava Apart Hotel & Suites!

Important information:

This accommodations is registered as a provider of the Pre Trip Program (Programa Previaje) of the Argentinian Ministry of Tourism and Sports(CUIT: 27214700617)

Note that the property offers a free daily change of towels and a free cleaning services every 3 days.

Please note that a local Ecotax of 5 USD, per person, per stay, is not included on the fee. It applies to all guests older than 14 years old.

Only guest can access to Costa Brava. Please ask costs if you invite external guests.

Dispocision Turistica Nº 001/2019
Habilitacion Comercial Nº 552-A-2020

Parking is free for only 1 vehicle.

Please note the based on local tax laws, all Argentinian citizens and resident foreigners must pay an additional fee (VAT) of 21%. Only foreigners who pay with a foreign credit card, debit card or via bank transfer are exempt from this 21% additional fee (VAT) in accommodations and breakfast when presenting a foreign passport or a foreign ID along with a supporting document handed by the national migrations authority, if applicable.

The hotel has two heated seasonal swimming pools which are open all year long.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.2
Based on 9 reviews
Cleanliness: 5.66
Service: 8.13
Location: 9.67
Room Quality: 8.62
Amenities: 8.65
Value for Money: 7.61
Food and Beverage: 9.16
Overall Experience: 8.13
N
Nancy • family_with_children • ar
10
2026-01-30 • via Nuitee
C
CRISTIAN • solo_traveller • cl
10
2025-11-03 • via Nuitee
M
maia_feres • family_with_children • br
1
ELES TE ROUBAM E MENTEM
Pros:

ATENÇÃO: NÃO FIQUEM NESTE HOTEL
Fui vítima de uma cobrança indevida de US$ 400 no meu cartão de crédito, feita pelo próprio hotel, que nunca foi devolvida.

Logo após fazer a reserva, percebi na fatura que o valor havia sido debitado. Ao entrar em contato com o Booking, fui informada de que o hotel alegou se tratar de uma taxa cobrada na Argentina.

Ao chegar, conversei com a Patricia, que me explicou da taxa argentina, e alem dessa taxa disse que teria outro custo extra pois o meu bebe de um ano (que dorme na minha cama e mama) não estaria na reserva e me cobraria o valor o 160.000 pesos pelas 3 diárias. Mesmo achando absurdo, aceitei.

Depois, pesquisei e descobri que a tal taxa de US$ 400 só se aplica a hóspedes argentinos — como sou brasileira e paguei com cartão internacional, não deveria pagar. Ao confrontar Patricia, ela mudou a versão, dizendo que cobraria pelo bebê US$ 200 por dia (R$ 1.000/dia). E que não sabia da taxa para argentinos pq estava apenas 6 meses lá. MENTIRA! Tem avaliações falando das grosserias de Patricia de 3 anos atras.
Questionei o novo valor do bebe, pois no check-in havia sido outro valor, mas ela respondeu que “não tinha autonomia” e que o gerente estava em Buenos Aires. A partir daí, vieram contradições, grosserias e gritos, tornando a estadia extremamente estressante.

Falei várias vezes com o Booking, mas me informaram que o hotel é quem processa o pagamento e decide o valor — ou seja, nada poderia ser feito.

Ou seja, tentaram me cobrar uma taxa indevida, e quando questionei, aplicaram um valor abusivo para um bebê. Muito cuidado ao fornecer seu cartão de crédito aqui no booking — minha experiência mostrou que uma pessoa desonesta (como Patricia) consegue facilmente roubar o seu dinheiro.

Resumindo, Patrícia fez da nossa estadia um inferno,uma pessima Não é um lugar para famílias. Basta ver a placa na piscina que diz: proibido crianças. Esse é apenas mais um review sobre o quão grosseira Patrícia é.

Cons:

ATENÇÃO: NÃO FIQUEM NESTE HOTEL
Fui vítima de uma cobrança indevida de US$ 400 no meu cartão de crédito, feita pelo próprio hotel, que nunca foi devolvida.

WARNING: DO NOT STAY AT THIS HOTEL
I was the victim of an unauthorized charge of US$ 400 on my credit card, made by the hotel itself, which was never refunded.

Right after making my reservation, I noticed on my statement that the amount had been charged. When I contacted Booking, I was told the hotel claimed it was a tax charged in Argentina.

Upon arrival, I spoke with Patricia, who explained about this so-called Argentine tax. In addition, she said there would be another extra cost because my one-year-old baby (who sleeps in my bed and is breastfed) was not included in the reservation, and she would charge 160,000 pesos for 3 nights. Even though I thought it was absurd, I agreed.

Later, I researched and found out that this “US$ 400 tax” only applies to Argentine guests — as I am Brazilian and paid with an international card, I should not have been charged. When I confronted Patricia, she changed her story, saying she would charge US$ 200 per day (R$ 1,000/day) for the baby, and claimed she “didn’t know” the tax was only for Argentines because she had only been working there for six months. LIE! There are reviews mentioning her rudeness dating back three years.

When I questioned the new baby rate (since at check-in she had quoted a different amount), she replied that she “had no authority” and that the manager was in Buenos Aires. From there, it was a sequence of contradictions, lies, rude behavior, and shouting — making our stay extremely stressful.

I spoke with Booking several times, but they informed me the hotel is the one that processes the payment and decides the amount — meaning there was nothing they could do.

In short: they tried to charge me an illegitimate fee, and when I questioned it, they imposed an abusive daily rate for a baby.

2025-08-15 • via Nuitee
F
ferordonez • family_with_children • ar
9
Pros:

La ubicacion

Cons:

No tiene servicio de desayuno
El checkout es 10 am

2025-07-27 • via Nuitee
R
reis • family_with_children • br
10
maravilhosa
Pros:

As acomodações são perfeitas e a vista da janela é magnífica

Cons:

tudo perfeito

2025-07-18 • via Nuitee
A
Ana • family with young children • ar
8
Beautiful view
Pros:

The apartment and premises

Cons:

That it does not offer breakfast and restaurant services

2024-04-07 • via Nuitee
A
Anonymous • young couple • de
9
Superb
Pros:

Beautiful views, friendly staff.

2024-04-01 • via Nuitee
D
Dmitry • family with young children • ru
6
Very nice place, but very poor service. Overall one of the worst value/money bookings
Pros:

The place is gorgeous, and all the kudos to the gardner, the territory literally drowned in flowers. The lake bank is just one minute walk and there is a nice tree house for kids.

Cons:

During our stay with Costa Brava Apart Hotel and Suits, we faced some issues that we did not expect to find in otherwise a nice place. However, some things were nasty and one even outrageous.

As for the issues that caused certain questions and discomfort:

Before we even start - the host's page on booking.com says they speak both English and Spanish. No way! Don't speak Spanish? Your problem!
1)Large construction site on the territory - not cool. This is something you would expect to be notified about before you are booking an apartment. There will be a bar and a restaurant, but not yet. Construction instead. You can get a coffee in a vending machine.
2) Significant amount of kitchenware was out of order and/or uncomfortable to use:
-pan not suitable for frying without food stucking to it
-broken cooking spoon
-baking tray not suiting the oven sizewise - the oven door simply didn't close.
-gas stove handles getting burning hot during cooking
-a meat frying pan with a thick layer of fat and dust
- when we switched the kitchen hood system on, the shaking was so strong that some dishes fell from the open shelves above our heads right on the floor - it was a pure luck our one year old daughter was not crawling there.
3) pool is nice, but full of dead flies - swimming in the flies soup.

The worst impression however was from a woman who was supposed to welcome guests and take care of their needs. Didn't speak English, was not welcome, rather cold as ice if we speak of the attitude. We communicated through whatsapp, she cherry picked which messages to answer. Pay attention - you'll have to pay 30 dollars for the dish washing in the end! Ready to pay yourself? No way, still pay! As though it was not enough, in the end she called us "barbarians". Little can be added to these words from a person who is the face of the hospitality sector.

2024-01-31 • via Nuitee
J
Juan • family with young children • ar
3
unpleasant stay
Cons:

Extremely disrespectful treatment by manager

2023-04-10 • via Nuitee
J
Josephine • young couple • nl
8
Wonderful views
Pros:

We had a welcome from hosts Patricia, Manuel and Froppy (?) the dog ☺️ The apartment was super clean and very spacious with a wonderful view over the lake! and a lovely terrace to relax on.

Cons:

The kitchen could have a few more pots and pans. The pool area was run down and not very comfortable but they are renovating so maybe this will change in the future.

2023-03-08 • via Nuitee