Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Shared lounge/TV area
Board games/puzzles
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small room sizes
Cleanliness issues

Categories

Cleanliness
6.7
Some guests mentioned cleanliness issues, particularly with the small size of rooms and general upkeep.
Service
9.2
Personnel was noted as very kind and friendly in multiple reviews.
Location
9.2
The location is frequently praised for its convenience and access to public transport.
Room Quality
7.2
Guests found rooms to be smaller and simpler than expected, but some appreciated the comfort.
Amenities
6.7
Limited amenities were mentioned, with some guests noting the lack of basic facilities like a kettle.
Value for Money
7.7
Value perception varied, with some guests feeling it was priced too high for the quality offered.
Food and Beverage
7.2
Breakfast quality was criticized by some guests, reflecting on the overall dining experience.
Overall Experience
8.5
Generally a mixed experience, with good location and service but several complaints about the room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:21

Property Description

Unique Gaming Experience

Experience a stay like no other at The Arcade Hotel Amsterdam, where guests can enjoy a life-size chess board in the garden and access to a variety of retro consoles in the rooms. The arcade hall with 20 coin-up machines adds a touch of nostalgia for gaming enthusiasts.

Convenient Amenities

From free WiFi throughout the property to a 24-hour front desk, The Arcade Hotel ensures a seamless stay for all guests. Enjoy bike rentals, a comic library, and engaging game nights organized by the hotel.

Delightful Culinary Offerings

Indulge in a range of snacks and spirits at the on-site bar, and don't miss out on the breakfast-to-go bag filled with an assortment of delicious items. With a location near vibrant bars, cafés, and markets, culinary adventures await just steps away.

Book now for an unforgettable stay at The Arcade Hotel Amsterdam!

Important information:

The hotel offers a valet parking service upon request.

Please note that your credit card will be pre-authorized for the amount of the 1st night.

Please note that renovation work will be carried out from December 2025 to March 2026 and some facilities may have limited availability.


Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 1143 reviews
Cleanliness: 6.7
Service: 9.2
Location: 9.2
Room Quality: 7.2
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.5
L
Lara family_with_children br
7
Bom custo benefício,
Pros:

Camas confortáveis, chuveiro bom e quente, piso de laminado , boa localização, em frente ao parque, muitos restaurantes, próximo ao centro.

Cons:

Hotel barulhento , quando vc pisa no chão ou o hóspede acima faz muito barulho, não tem frigobar ou telefone no quarto para comunicar com a recepção

2026-05-02 via Nuitee
C
Charles-Olivier couple ca
10
Parfait
Pros:

Excellent séjour du début à la fin. L’hôtel est idéalement situé, à proximité des principales attractions, ce qui rend les déplacements très faciles. La chambre était propre, confortable et bien aménagée, offrant tout le nécessaire pour un séjour agréable.

Le personnel s’est montré accueillant, professionnel et toujours disponible pour répondre à nos questions. L’ambiance générale de l’établissement est chaleureuse et reposante, ce qui a grandement contribué à la qualité de notre séjour.

Nous recommandons cet hôtel sans hésitation et y reviendrions avec plaisir.

Cons:

Rien

2026-05-02 via Nuitee
N
Nair solo_traveller in
8
Pros:

Amazing and friendly staff. By far the best part of this hotel, nice clean cosy rooms, great location, elevator facility

Cons:

Staircase too steep, ac wasn't working properly, no ac remote

2026-05-02 via Nuitee
S
SAMANTHA LOUISSE family_with_children au
9
Pros:

The property is newly renovated so furniture is fresh and clean. Beds are comfortable and the room size is great for a family of 4.

Cons:

Very minimal lights, difficult during the night.

2026-05-01 via Nuitee
T
Tusa extended_group ro
10
2026-04-30 via Nuitee
L
Louise extended_group se
1
Kan inte rekommendera
Pros:

Inget. Bokade hotellet utifrån information som var felaktig i deras beskrivning.

Cons:

Hotellet genomgick stora renoveringar trots att det stod att de skulle vara avslutade i mars månad. Hotellet var smutsigt och stökigt, inga allmänna utrymmen var tillgängliga. Den enda tillgängliga toaletten var nedskvätt med kiss.

Renoveringen fortsatte innan kl.07 i rummet bredvid vårt, byggmaterial förvarades i hallen och blockerade vid utgång. Personalen var nonchalant

2026-04-29 via Nuitee
S
Susan solo_traveller us
3
My room was excellent. Hospitality and customer service and safety were poor. I would not return to this property.
Pros:

The location was great. Close to the metro station and to the trams. Easy walking distance to excellent restaurants. My room was excellent.

Cons:

The property was undergoing renovation for the entire entry level lobby area. No receptionist was present. Had to ask one of the construction people if there was a receptionist around to check me in to the hotel. After waiting ten minutes or so, someone appeared. There were electric cords and paper covering all over the floor making it difficult and not safe to move around with a suitcase. The morning breakfast that was advertised turned into pre-packaged store bought breakfast items and a coffee machine. Not satisfactory when a breakfast meal was offered on the Booking site.
Also, through my own fault with dates, I needed to change my arrival date. I sent the hotel a message and received a message saying I would have to manage any change with Booking.com. Then Booking.com said I would have to communicate with the hotel. After several emails, I never got a final response about changing my date of arrival. My daughter lives in Amsterdam not far from this property, and she went there to talk with them in person after no one would answer the phone when she tried to call.
For the price I paid and the service I received along with the complete disarray and unsafe arrival and lobby area, I would not recommend this property at this time.

2026-04-28 via Nuitee
C
Carolina solo_traveller br
10
Pros:

Had an amazing time! The room was new and had everything I needed, the staff (especially Ivo) was amazing and very receptive and the location exceeded my expectations. I wish I stayed more time

Cons:

Nothing! Everything was great. Maybe would add conditioner to the shower

2026-04-28 via Nuitee
P
Paloma Eduarda couple br
9
2026-04-27 via Nuitee
J
Jan couple nl
8
Cons:

Very noisy when other guest came home at night

2026-04-27 via Nuitee
G
Giovanni extended_group it
8
2026-04-26 via Nuitee
R
Rita solo_traveller gb
2
Very disappointing with both the hotel and booking.com
Pros:

The location and the staff on reception.

Cons:

The building site that I was greeted with on arrival - no warning along with the cat roaming freely around the hotel.
The toilet is in the room without a door to close it off which is not apparent from the marketing pictures.

2026-04-25 via Nuitee
F
Fiona couple gb
7
Great location friendly staff and when refurbished it completely will be better value for money
Pros:

Very comfortable refurbished room. Very friendly and efficient staff. Coffee and small snacks available

Cons:

Refurbished ongoing. Was next to a temporary reception and Sound proofing wasn’t great.

2026-04-24 via Nuitee
C
Caroline Paula extended_group gb
4
Disappointing
Pros:

Great location.

Cons:

Unfortunately, the conditions at the property were completely unacceptable and were not disclosed to us at the time of booking. The hotel was effectively a full construction site. There was persistent loud noise throughout the day, including drilling, which made it very difficult to rest or spend any time in the room. In addition, there were construction workers present throughout the building, which significantly impacted both comfort and privacy.

It was clear that there was no breakfast due to the ongoing works, despite this being an advertised facility when we made the booking.

This situation caused significant disruption to our stay, and we did not feel that the accommodation we received reflected what was advertised or paid for.

2026-04-23 via Nuitee
N
Natalie couple nl
3
Gelukkig konden we erom lachen.
Pros:

De locatie beviel ons het meest, je kunt lopend alles bereiken.

Cons:

De kamers zijn verschrikkelijk klein, net zo als de douche. Raar interieur en helaas een beetje vies.

2026-04-22 via Nuitee
G
GARYLLE solo_traveller ca
9
Pros:

staff are very friendly...very good location...highly recommended..we'll coming back next time again here

2026-04-22 via Nuitee
D
diana solo_traveller ie
7
Will be great hotel after renovations
Pros:

It was good hotel in great location beside beautiful park and lots of cafes and restaurants around.
Just nobody warned us about ongoing renovations in the hotel. There was a bit noise and mess. No lobby or bar...
Would like to be notified in advance.

Cons:

Ongoing renovations in the hotel lobby.

2026-04-22 via Nuitee
N
Neil family_with_children gb
5
Great location, check the hotel is functional.
Pros:

Very helpful and friendly staff. Great location.

Cons:

The hotel was a building site with no communal areas at all. The reception was housed in a small bedroom. To be not told in advance is unforgivable for the cost.

2026-04-22 via Nuitee
M
Marla couple nl
3
Tip: niet boeken!! Een mega teleurstelling
Pros:

De locatie

Cons:

Waar zal ik eens beginnen.. na aankomst bleek het hotel een grote bouwval. Overal bouwvakkers, stof, spullen, hekken, etc. Dit was van tevoren niet gecommuniceerd. We kregen de kamer op de begane grond tegenover het “rommelhok” met bouwspullen toegekend. Na twijfels toch gekozen om te blijven. De volgende dag zou er wel weer verbouwd worden, maar pas vanaf 10u ‘s ochtends. Bij het naar bed gaan bleek er zaagsel op onze kussens te liggen. Vanwege het tijdstip besloten om het er maar af te vegen en de volgende dag te melden. Om 7u ‘s ochtends zaten we rechtop in bed. Ze waren toch al begonnen. Het kabaal ging steeds harder. En dat op ZATERDAGochtend. Niet normaal. De receptie was alleen telefonisch bereikbaar, want de receptionist stond weer buiten te roken. Na onze melding was het na een half uur wel weer stil boven ons, maar was het kwaad al geschied. Slapen ging niet meer. En dat terwijl we een late check-out geboekt hadden voor 30 euro. Dan maar vroeg ontbijten. Een paar droge boterhammen, koude thee en beperkte keuze in beleg. We hadden beter een ontbijtje kunnen halen in de stad. 2 moeders met jonge gezinnen die eindelijk eens wilden uitslapen. We hadden beter thuis kunnen blijven. 300 euro betaald voor 1 nacht voor slechte service, een ontbijt dat veel te wensen overliet en een niet schone kamer. Meerdere malen het hotel benaderd en een klacht ingediend. We horen niets, worden genegeerd. Echt schandalig.

2026-04-22 via Nuitee
A
Anne extended_group fr
8
Très bien , confortable et bien placé
Pros:

L’emplacement du logement qui est très bien situé et desservi par le métro, le tram et le bus.
La chambre avec balcon est grande et le lit est confortable.

Cons:

C’est dommage que l’établissement ne prévienne pas les clients qu’ils sont en pleins travaux intérieur et extérieur. Un vrai chantier. Poussière, bruit, ascenseur pas accessible.

2026-04-21 via Nuitee