Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Hotels
Sure Hotel Collection by Best Western
7.2 (1342 reviews)
636 Yarm Rd, Eaglescliffe , Stockton-on-Tees , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean room
Great service
Spa facilities
Friendly staff
Good location
Cons:
Dirty carpets
Noisy rooms
Limited dining options
Old furniture

Categories

Cleanliness
5.6
Several reviews mentioned dirty rooms and stains in bathrooms.
Service
8.56
Staff were generally praised for being attentive and friendly.
Location
8.1
Location is appreciated for its convenience and proximity to attractions.
Room Quality
6.56
Mixed feedback on room quality, with comments about outdated decor and noise issues.
Amenities
7.09
Spa and pool were positively mentioned, but some amenities were dated.
Value for Money
7.55
Overall reasonable value for an overnight stay despite some issues.
Food and Beverage
6.6
The dining experience was criticized for being limited and lacking atmosphere.
Overall Experience
7.57
General stay was acceptable but marred by cleanliness and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:21

Property Description

Luxurious Accommodation with Free WiFi

Experience stylish accommodation at B/W Parkmore Hotel in Stockton-on-Tees, complete with free WiFi access and complimentary on-site parking. Relax in our restaurant and bar with a terrace, or unwind in our state-of-the-art fitness centre featuring a sauna, steam room, pool, spa bath, and more.

Fine Dining and Entertainment

Indulge in fine cuisine at our restaurant for lunch and dinner, complemented by a selection of wines and spirits at the bar. Enjoy watching your favorite sports on TV with Sky channels, including Sky Sports and BT Sports. Breakfast can be savored in the dining room or in the comfort of your own room.

Explore Nearby Attractions

Conveniently located near national parks and vibrant cities, B/W Parkmore Hotel is the perfect base for exploring the North York Moors, Yorkshire Dales, York, and Darlington.

Book now for an unforgettable stay at B/W Parkmore Hotel!

Important information:

Please note that the leisure club will be closed on Christmas Day and New Year's Day, and it also has reduced opening hours on Christmas Eve and New Year's Eve.

Children under the age of 16 have access to the leisure club between 10am and 6pm
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Location

Guest Reviews

7.2
Based on 1342 reviews
Cleanliness: 5.6
Service: 8.56
Location: 8.1
Room Quality: 6.56
Amenities: 7.09
Value for Money: 7.55
Food and Beverage: 6.6
Overall Experience: 7.57
N
nicolatD9227YX Friends getaway
2
Disappointing
Pros:

Received a voucher for afternoon tea for 2 people so took my friend this afternoon. Very underwhelming experience. Cakes and scones were hard and dry. They definitely weren’t fresh. One cake was completely inedible. I mentioned it to the waitress and she replaced it with a second brownie. Waitresses were lovely and kept us topped up with pots of tea. I was embarrassed that about taking my friend there as I thought it would be a lovely experience. Sadly it was the opposite.

2026-08-29 via Tripadvisor
N
Nick solo_traveller gb
7
Pros:

Glad to see that the Parkmore has done away with the policy of taking bookings via Booking.com on a 'pay at the property' basis then expecting payment in advance on check-in, even for a multi-night stay. This time at least it was made clear that payment would be taken in advance. Breakfast good - and finally kippers have been taken off the menu after years of being on but never available. Helpful staff lent me an extension lead in case my single room was one of those where the kettle cable is too short to reach the table from the socket!

Cons:

But the extension lead didn't work! Never mind, the kettle cable was long enough

2026-08-16 via Nuitee
A
Andrew solo_traveller gb
5
Cons:

Very disappointed was refused dinner. Told chef no mor orders an hour earlier than advertised last orders. Had enquired earlier in the day if I needed to book a table for diner and was told no,just turn up.
I did and was refused.duty manger spoke to me after I asked reception if they could recommend somewhere as kitchen was closing early. Duty manager very apologetic but if he was sincere he would have made some token gesture or allowance in my bill.

2026-08-15 via Nuitee
I
Ian solo_traveller gb
8
Pros:

Booked for the pool but notavailable for our stay. We were really disappointed at this.

Cons:

No lock on toilet door. Lack of storage.

2026-08-15 via Nuitee
R
Robert couple gb
6
Disappointing compared to last time I stayed probably won’t use again
Pros:

Location

Cons:

Booked for an overnight with the intention of using pool and spa was made aware 2 hrs before we arrived that it wasn’t open due to refurbishment
Would have been a nice gesture to upgrade our room or a free drink etc didn’t even get a discount really disappointed
Also room wasn’t 100% clean there was a plaster and a gummy sweet on the floor

2026-08-14 via Nuitee
J
Josh solo_traveller gb
8
2026-08-13 via Nuitee
G
Gary solo_traveller gb
1
2026-08-12 via Nuitee
R
Robin solo_traveller gb
5
2026-08-11 via Nuitee
P
Prabha solo_traveller gb
10
Pros:

Excellent service from staff

Cons:

N/A

2026-08-09 via Nuitee
P
Prabha solo_traveller gb
10
Pros:

Excellent staff

2026-08-09 via Nuitee
B
Bailey solo_traveller gb
8
2026-08-06 via Nuitee
J
julie extended_group gb
10
Great night away
Pros:

We had a room for the 4 of us which was spacious and clean , excellent price , didn’t get a chance to enjoy the spa as it was the World Cup final lol

2026-08-06 via Nuitee
T
timshel82 Solo travel Northern Ireland
10
Friendly staff, excellent gym!
Pros:

I stayed at The Parkmore to visit family and friends and couldn’t be more pleased with my stay. The staff are what make The Parkmore; so friendly and so welcoming. I travelled alone for the first time in a while and, as an autistic person, felt comfortable to let the staff know this. Heartfelt thanks go to Joanne who helped me with a minor wobble! She helped me move rooms without fuss, without question - your understanding meant more than you may realise! I chose the hotel because of its ideal location to visit family and friends, and is so close to Yarm. It’s accessible by foot, bus, or taxi. I enjoyed a wonderful sunny walk through Preston Park over the road, too, reminiscing my childhood years spent exploring the woods!
I was extremely impressed with the gym, which was another reason I chose to stay there. It’s equipped with Technogym equipment which meant I could use my app as if training in my local gym, which I loved!
The atmosphere at the hotel was very friendly and released, not overly busy. I enjoyed a cooked breakfast in the restaurant on one morning of my three-night stay.
The hotel advertises that there is an imminent refurbishment on the way, which I think is somewhat timely, as the rooms, whilst comfortable and totally suitable, could do with an upgrade, aesthetically. However, refurbishment or not, I’d be back to stay at The Parkmore in a heartbeat. What a great hotel, great staff, with extremely good value for money. It’s very clean, it’s comfy, it’s exactly what you need for your stay without paying over-inflated prices of B&Bs in Yarm.
Thank you again - I look forward to coming back soon! 🙌

2026-08-02 via Tripadvisor
C
Callum couple gb
10
2026-07-25 via Nuitee
T
Tom solo_traveller gb
5
Pros:

Location is great, nice area compared to surrounding areas. Which isn't difficult. The place is clean and tidy. I stayed there 4 times within the 2 weeks and room towards front of hotel are alot nicer and better standard than the ones at the back of hotel.. I thought for the money they should include breakfast.

2026-07-24 via Nuitee
T
Taylor solo_traveller gb
6
2026-07-23 via Nuitee
A
anthony solo_traveller gb
2
Cons:

Outdated rooms creaky beds noisey fan in Bathroom 40 years out of date

2026-07-19 via Nuitee
A
arthur couple gb
9
Pros:

Rooms very nice and staff were great

2026-07-19 via Nuitee
C
Christopher solo_traveller gb
7
Used this hotel before. It is always comfortable and clean but is in need of upgrade.
Pros:

Parking
Breakfast
Location

Cons:

Hotel is looking tired

2026-07-17 via Nuitee
K
Kevin couple gb
10
2026-07-14 via Nuitee