Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Hotels
Sure Hotel Collection by Best Western
7.2 (1219 reviews)
636 Yarm Rd, Eaglescliffe , Stockton-on-Tees , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean room
Great service
Spa facilities
Friendly staff
Good location
Cons:
Dirty carpets
Noisy rooms
Limited dining options
Old furniture

Categories

Cleanliness
5.6
Several reviews mentioned dirty rooms and stains in bathrooms.
Service
8.56
Staff were generally praised for being attentive and friendly.
Location
8.1
Location is appreciated for its convenience and proximity to attractions.
Room Quality
6.56
Mixed feedback on room quality, with comments about outdated decor and noise issues.
Amenities
7.09
Spa and pool were positively mentioned, but some amenities were dated.
Value for Money
7.55
Overall reasonable value for an overnight stay despite some issues.
Food and Beverage
6.6
The dining experience was criticized for being limited and lacking atmosphere.
Overall Experience
7.57
General stay was acceptable but marred by cleanliness and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:21

Property Description

Luxurious Accommodation with Free WiFi

Experience stylish accommodation at B/W Parkmore Hotel in Stockton-on-Tees, complete with free WiFi access and complimentary on-site parking. Relax in our restaurant and bar with a terrace, or unwind in our state-of-the-art fitness centre featuring a sauna, steam room, pool, spa bath, and more.

Fine Dining and Entertainment

Indulge in fine cuisine at our restaurant for lunch and dinner, complemented by a selection of wines and spirits at the bar. Enjoy watching your favorite sports on TV with Sky channels, including Sky Sports and BT Sports. Breakfast can be savored in the dining room or in the comfort of your own room.

Explore Nearby Attractions

Conveniently located near national parks and vibrant cities, B/W Parkmore Hotel is the perfect base for exploring the North York Moors, Yorkshire Dales, York, and Darlington.

Book now for an unforgettable stay at B/W Parkmore Hotel!

Important information:

Please note that the leisure club will be closed on Christmas Day and New Year's Day, and it also has reduced opening hours on Christmas Eve and New Year's Eve.

Children under the age of 16 have access to the leisure club between 10am and 6pm

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.2
Based on 1219 reviews
Cleanliness: 5.6
Service: 8.56
Location: 8.1
Room Quality: 6.56
Amenities: 7.09
Value for Money: 7.55
Food and Beverage: 6.6
Overall Experience: 7.57
M
Michelle couple gb
3
Cons:

Waited quite a while to be helped at the spa steam room wasn’t working hydro pool was cold … in the room the water was frezzing couldn’t take a shower or bath was a really disappointing stay told staff next day and there really was oh really ..I’ve messaged the hotel and not had any reply never had a problem with a stay befor this time was really not worth it

2026-02-09 via Nuitee
5
518hayleyf Family
8
June 2025 Wedding
Pros:

We had our Wedding at the Parkmore in June 2025. Chloe was really helpful with the planning aspects, and on the day James and Paul did a great job of putting everything in place and hosting our guests. A lot of our guests stayed the night and we had no complaints from them.
The food was lovely.
We chose our own suppliers as we wanted something a bit different, and everything went well - the rooms looked gorgeous.
Of course there were a few hiccups but most things worked out perfectly and nobody noticed! We had tons of fun on our wedding day and it was exactly the day we had hoped for!

The only negatives were that the bridal suite was far too hot! There was a scary moment minutes before walking down the aisle when my make up was melting off and the MUA was past herself! We also had to get to ask for some breakfast bringing up on the morning whilst getting ready, I think it would have been nice to have had that done without having to chase it up - just thought maybe for other weddings.

2026-02-02 via Tripadvisor
8
89gillianj Family
10
I would definitely recommend and return. Fabulous service and restaurant food.
Pros:

The rooms were clean, food excellent and large and the staff were exceptionally friendly, helpful and efficient.
There was something wrong with the water system so we only had cold water for washing and shower.

2026-01-27 via Tripadvisor
J
John family_with_children gb
3
Cons:

Old fashioned hotel, small bedrooms, needs renovation

2026-01-24 via Nuitee
P
Phil solo_traveller gb
8
Pros:

Na

Cons:

Na

2026-01-21 via Nuitee
R
Ryan family_with_children gb
10
2026-01-20 via Nuitee
L
Liam couple gb
10
2026-01-19 via Nuitee
G
Gemma couple gb
7
Young lady on reception was pleasant but the premise and room felt tired.
Pros:

Parking available on site which was beneficial.

Cons:

The premises felt tired on entering the reception and in need of refurbishment throughout. The bathroom again was tired and the door in the bathroom clearly had not seen varnish for some many years. The room was so very hot that I didn’t manage to get to sleep until gone 3:30am. I felt that the price that I paid was more than what I would have been happy paying now that I have stayed at the property. Sorry, just just giving honest feedback.

2026-01-19 via Nuitee
D
David couple gb
10
Very chilled and would go back again
Pros:

Very clean. excellent staff and facilities, Room was very big and the bed was comfortable

Cons:

All was good

2026-01-19 via Nuitee
A
Andrew solo_traveller gb
8
2026-01-19 via Nuitee
R
Rob solo_traveller nl
7
Voor 1 nacht okay
Pros:

Locatie

Cons:

Kamers en bed

2026-01-19 via Nuitee
M
Martin solo_traveller gb
4
Will not be returning
Cons:

Constant hum from aircon unit outside room - all night!
No plug sockets at bedside.

2026-01-19 via Nuitee
C
Courtnie couple gb
10
Absolutely beautiful stay!
Pros:

Brilliant stay and would defiantly stay again

Cons:

Everything was perfect

2026-01-19 via Nuitee
C
Craig family_with_children gb
10
2026-01-19 via Nuitee
A
Aswathy Sivasankaran family_with_children in
7
Pros:

The swimming pool and jacuzzi were good, and we enjoyed using them. The timings were also reasonable for a short leisure stay.

Cons:

The room was extremely hot throughout the night. One fan was broken, and the ceiling fan switch could not be found at all. Because of this, we could not sleep properly. The television had no channels, so the kids were very bored. We were advised to go to the bar area to watch TV, which is not suitable when staying with children.

2026-01-19 via Nuitee
P
Penny family_with_children gb
7
Pros:

Pleasant atmosphere and pleasant staff

Cons:

Bit of a rabbit warren insude and not all sign posts were clear hence we got lost finding our way out 😅

2026-01-18 via Nuitee
6
664vickyj Family Seaton Carew, Hartlepool, County Durham, England
10
Brilliant lovely place
Pros:

Absolutely lovely place I took my elderly mum for a spa day it was brilliant nothing was a bother had a lovely massage too from a lady who has her own place in there the afternoon tea was a lovely little extra too well worth a visit will definitely be back

2026-01-16 via Tripadvisor
G
Gary family_with_children gb
10
2026-01-15 via Nuitee
M
Mark Stephen family_with_children gb
10
Great hotel and spa
Pros:

Staff and facilities were excellent

2026-01-14 via Nuitee
P
Paul couple gb
6
Lovely staff, but the building was cold, and a bit faded.
Pros:

Good location . Excellent, helpful staff.

Cons:

Cold bedrooms. There appeared to be a problem with the heating.

2026-01-10 via Nuitee