Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Hotels
•
Sure Hotel Collection by Best Western
7.2 (1321 reviews)
636 Yarm Rd, Eaglescliffe , Stockton-on-Tees , gb

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean room
Great service
Spa facilities
Friendly staff
Good location
Cons:
Dirty carpets
Noisy rooms
Limited dining options
Old furniture

Categories

Cleanliness
5.6
Several reviews mentioned dirty rooms and stains in bathrooms.
Service
8.56
Staff were generally praised for being attentive and friendly.
Location
8.1
Location is appreciated for its convenience and proximity to attractions.
Room Quality
6.56
Mixed feedback on room quality, with comments about outdated decor and noise issues.
Amenities
7.09
Spa and pool were positively mentioned, but some amenities were dated.
Value for Money
7.55
Overall reasonable value for an overnight stay despite some issues.
Food and Beverage
6.6
The dining experience was criticized for being limited and lacking atmosphere.
Overall Experience
7.57
General stay was acceptable but marred by cleanliness and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:21

Property Description

Luxurious Accommodation with Free WiFi

Experience stylish accommodation at B/W Parkmore Hotel in Stockton-on-Tees, complete with free WiFi access and complimentary on-site parking. Relax in our restaurant and bar with a terrace, or unwind in our state-of-the-art fitness centre featuring a sauna, steam room, pool, spa bath, and more.

Fine Dining and Entertainment

Indulge in fine cuisine at our restaurant for lunch and dinner, complemented by a selection of wines and spirits at the bar. Enjoy watching your favorite sports on TV with Sky channels, including Sky Sports and BT Sports. Breakfast can be savored in the dining room or in the comfort of your own room.

Explore Nearby Attractions

Conveniently located near national parks and vibrant cities, B/W Parkmore Hotel is the perfect base for exploring the North York Moors, Yorkshire Dales, York, and Darlington.

Book now for an unforgettable stay at B/W Parkmore Hotel!

Important information:

Please note that the leisure club will be closed on Christmas Day and New Year's Day, and it also has reduced opening hours on Christmas Eve and New Year's Eve.

Children under the age of 16 have access to the leisure club between 10am and 6pm
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.2
Based on 1321 reviews
Cleanliness: 5.6
Service: 8.56
Location: 8.1
Room Quality: 6.56
Amenities: 7.09
Value for Money: 7.55
Food and Beverage: 6.6
Overall Experience: 7.57
D
Dawn • couple • gb
10
Really great so relaxing
Pros:

Very clean and staff were really helpful especially haley Abbie and amelia

Cons:

Nothing

2026-07-12 • via Nuitee
M
Mark • solo_traveller • gb
9
Pros:

Really nice atmosphere throughout, staff where very friendly and made you feel relaxed.
The access to gym and swimming pool made a big impact, fantastic facilities.

Cons:

No negative comments to give

2026-07-11 • via Nuitee
M
Mark • solo_traveller • gb
10
2026-07-11 • via Nuitee
I
Ian • solo_traveller • gb
8
Pros:

Pool and food

Cons:

Bit run down

2026-07-10 • via Nuitee
L
Louisa • solo_traveller • gb
3
Disappointing
Pros:

Location

Cons:

No one available to do check in , no one on desk when checking out at 9am. Room next to office so people opening and locking door. Carpets very old and tired. No plug sockets next to the bed. Didn’t feel safe walking from the back of car park in the dark.

2026-07-09 • via Nuitee
J
Jeffery • extended_group • us
10
2026-07-08 • via Nuitee
N
nicolamS5559AA • Family
10
Excellent all round
Pros:

Stayed for one night only but will definitely go back. The room was excellent. Very clean indeed. Wendy on reception was so friendly and helpful. The leisure centre was outstanding and the food delightful. Can’t say enough nice things about this hotel. Next time will go for the weekend. Yarm centre is a five minute drive and a great night out with lots of bars and restaurants along with some fantastic shops.

2026-07-07 • via Tripadvisor
D
Dawn • couple • gb
10
Staff were really good especially haley Abbie and Wendy they went above and beyond anything we needed
Pros:

Room clean and comfortable

Cons:

N/a

2026-07-05 • via Nuitee
F
Fry • solo_traveller • gb
9
2026-07-05 • via Nuitee
S
Steve • couple • gb
9
2026-06-29 • via Nuitee
N
nikkiaJ9630OX • Family
2
Rude management
Pros:

We booked this hotel specifically because it had a pool, and according to the hotel's website, children under 16 must leave the leisure facilities after 6pm. My son is 16, so we expected he would be able to use the facilities without any issues.
Unfortunately, the experience was very disappointing. On our first night, the pool was closed. On the second night, the leisure manager told my son he had to leave the pool because he was under 18. This directly contradicted both the information on the website and the fact that he had been allowed to use the other leisure facilities after 6pm the previous evening.
When I questioned the policy, staff were unable to show me anything online stating that the age limit was 18. Rather than trying to resolve the issue, the duty manager was dismissive and rudely said, "All complaints come to me anyway," when I explained I would be making a complaint. As the pool was the sole reason we chose this hotel, this was incredibly frustrating. I've even included a photo of the hotel's own information stating that the restriction applies to those under 16.
It's such a shame because the hotel itself is lovely. The rooms are beautiful, the facilities (when we were actually allowed to use them) are excellent, and our evening meal was one of the nicest we've had in a long time. Breakfast wasn't quite as impressive, although there was plenty of choice.
Overall, this could have been a fantastic stay, but inconsistent policies and poor customer service left us feeling very disappointed. I don't mind rules when they're clear and applied consistently, but that simply wasn't the case here.

2026-06-28 • via Tripadvisor
N
Nicola • family_with_children • gb
1
Very rude and entitled staff
Pros:

It’s very comfortable

Cons:

We booked this hotel specifically because it had a pool, and according to the hotel's website, children under 16 must leave the leisure facilities after 6pm. My son is 16, so we expected he would be able to use the facilities without any issues.
Unfortunately, the experience was very disappointing. On our first night, the pool was closed. On the second night, the leisure manager told my son he had to leave the pool because he was under 18. This directly contradicted both the information on the website and the fact that he had been allowed to use the other leisure facilities after 6pm the previous evening.
When I questioned the policy, staff were unable to show me anything online stating that the age limit was 18. Rather than trying to resolve the issue, the duty manager was dismissive and rudely said, "All complaints come to me anyway," when I explained I would be making a complaint. As the pool was the sole reason we chose this hotel, this was incredibly frustrating. I've even included a photo of the hotel's own information stating that the restriction applies to those under 16.
It's such a shame because the hotel itself is lovely. The rooms are beautiful, the facilities (when we were actually allowed to use them) are excellent, and our evening meal was one of the nicest we've had in a long time. Breakfast wasn't quite as impressive, although there was plenty of choice.
Overall, this could have been a fantastic stay, but inconsistent policies and poor customer service left us feeling very disappointed. I don't mind rules when they're clear and applied consistently, but that simply wasn't the case here.

2026-06-28 • via Nuitee
B
Brian • couple • gb
8
2026-06-27 • via Nuitee
T
Tim • solo_traveller • gb
6
2026-06-25 • via Nuitee
N
Nicole • couple • gb
5
Ok but needs improvement
Pros:

Room was nice
Quiet hotel

Cons:

No smart tv
No fridge in room
Limited food menu
£100 deposit on arrival we where in awear of

2026-06-22 • via Nuitee
N
Neil • family_with_children • gb
7
2026-06-17 • via Nuitee
D
Dale • couple • gb
6
Pros:

Friendly staff, good breakfast, ideal location, ample parking

Cons:

Mattress too soft, no extract fan in the en-suite, plug in the sink needs unblocking, no bottled water provided, no fridge,

2026-06-16 • via Nuitee
H
Hayley • solo_traveller • gb
8
Pros:

Beautiful building, lovely breakfast, spacious room

Cons:

Room layout/facilities weren't laid out particularly effectively. Not enough plug sockets and the ones that were there were in awkward spaces. You had to put the kettle on the floor to boil it, same for the iron, and using things like hairdryers was also difficult.

2026-06-15 • via Nuitee
K
Kieran • couple • gb
10
2026-06-14 • via Nuitee
D
Daniel James • solo_traveller • gb
10
A wonderful stay
Pros:

Friendly staff, clean room, good food, good facilities, great value for money.

Cons:

The TV was abit out of date, would have been good to have streaming services.

2026-06-14 • via Nuitee