Nancy - Chara Apartments

Hotels
Independent
Filias, Karteros, Heraklion, 71500 , Heraklion , GR

Children allowed

Facilities

Free WiFi
Terrace
Garden
Luggage storage
Designated smoking area
Street parking
Outdoor pool - seasonal
Bicycle rentals nearby
Television in common areas
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 03:27

Property Description

Recreation amenities
Take advantage of the outdoor pool, terrace, and garden for relaxation and enjoyment.

Dining and drinks
Indulge in delicious meals at the on-site restaurant, or opt for room service. Refresh with a drink at the bar/lounge or poolside bar.

Convenient features
Benefit from complimentary WiFi, luggage storage, and safe deposit box. Parking is available on-site for your convenience.

When you stay at Nancy - Chara Apartments in Heraklion, enjoy the perfect blend of comfort and leisure, just minutes away from Karteros Beach. Unwind in one of the 32 air-conditioned rooms with kitchenettes and stay connected with free WiFi. Explore the nearby attractions like Heraklion Port and Palace of Knossos. Book now for an unforgettable stay!

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from May to October.
  • Children 12 years old and younger are not permitted at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    No pets

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
L
Lilia
10
Pros:

very nice place, clean and quiet. Owner upgrade my room and I was very happy with accommodations. Nice pool area and 10 min walk to beach

2024-09-23 via Nuitee
J
Julia
10
Fabulous pool and helpful staff
Pros:

We had a lovely few days, the fabulous pool area and friendly, helpful staff more than make up for the slightly dated, spartan room. There is a great bakery, supermarket and Taverna in short walking distance as well as a sandy beach. Good value for money.

2023-09-19 via Nuitee
K
Klara Anna friends
8
Pros:

the location is great, close to the beach, situated near the airport and Heraklion. However the cleaning could have been a bit better as we discovered that our sheets had only been switched but not completely swapped with newly washed ones.
Nevertheless, Nancy and Chara Apartments could provide us with everything we needed for our short stay. :)

2023-06-23 via Nuitee
S
Sandro partner
10
Pros:

Besitzt einen Traumhaften Garten mit schöner pflanzen.
Personal ist sehr Hilfsbereit auch wie zum Beispiel die Anfrage für ein Mietauto um Kreta besser zu erkundigen.

2022-09-19 via Nuitee
A
Andrew
10
Pros:

All good, very clean and a great pool

2022-07-26 via Nuitee
M
Maude family
10
Pros:

The Family was helpful so many ways. Looking forward to coming back next year!

2022-06-27 via Nuitee
C
Christian
10
Sympathique
Pros:

Propriétaires très agréables très joli cadre donnant sur la piscine

2021-09-09 via Nuitee
V
Verified traveler
8
Pros:

bon accueil. appartement grand et propre. confort un peu sommaire...

2021-06-18 via Nuitee
T
Thalyta
10
Pros:

It was very good!

2019-09-07 via Nuitee
V
Verified traveler
10
Pros:

A beautiful place for a restful stay in a wonderful country.

2018-10-01 via Nuitee
V
Verified traveler
8
Good accomodation in quiet area
Pros:

Only spent 2 days here inbetween hotels on Crete but time spent there was good.

Facilities very good for the price, nothing too fancy but what you need is provided. Pool area and overall area is very nice.

About a 10min walk to the beach, although local amenities are sparse, there is a good shop at the top of the road and a handful of cafes which serve good local cuisine.

Would recommend for a short break.

2018-09-19 via Nuitee
M
MOLLY
10
Nancy-Chara is very highly recommended
Pros:

Nancy-Chara was welcoming, comfortable and in a great location. I cannot thank the staff enough for their hospitality. Karteros is a wonderful village ten minutes from Heraklion, but it is not a walkable distance. The bus routes are fairly good and the staff at Nancy Chara were very informative about where to go.
I would absolutely come again.

2018-08-02 via Nuitee
V
Verified traveler
8
Nice stay, value for money
Pros:

Very clean room and pool, room appliances were noisy (fridge, air condition, bathroom ventilation). Room ideal for families.

2018-07-02 via Nuitee
S
SUE
10
Very nice family oriented apartment complex.
Pros:

This location was close to the airport and the ferry port. It is just off from a main road so not a lot of noise through the night. Families staying there so was quiet. Regular bus schedule so getting into town was easy. Beach close by, great coffee shop and nice restaurant near by.

2018-06-05 via Nuitee
N
Netsanet
2
Extremely disappointing
Pros:

We were very disappointed in the fact that there was no hot water to take a shower. The water was freezing cold. When we looked for a receptionist to assist us with the water, there was no one available. We tried calling numerous numbers we had, the woman who finally answered the phone did not speak any English at all. She could not understand when we explained that the water is very cold and we wanted her to show us how to turn on the hot water. We had to check out early in the morning for our flight, so we left without taking a shower. The only thing the woman was concerned about was the payment for the room. If we had not been in a hurry, I would have fought to not pay for the full amount of the room, considering that there was no warm/hot water. It is essential for at least one member of staff to be able to speak English and be available 24hours for situations like this.

2018-01-11 via Nuitee
V
Verified traveler
8
Pros:

very good, very nice and friendly staff, good local food by order

2017-10-08 via Nuitee
M
Matthew
10
Good value
Pros:

We only had 1 night and didn't use any facilities, but great value for room and good cleanliness, as well as a nice Greek feel about the place

2017-09-28 via Nuitee
J
jo
6
lovely time
Pros:

Apartment nice and clean the staff are lovely just off the main road handy for the shop and the beach bars. The complex it self was very well kept and the pool is so peaceful overall we had a great stay would say defo value for money

2017-09-19 via Nuitee
L
Lee
4
Alittle substandard and poor aircon
Pros:

Arrived quite late so it was nice to have someone to greet us. The room was ok however the air con was not working and there was nobody to report it to. In 30 degrees the room was obviously therefore hot and uncomfortable, plus hoards of mosquito's didnt do us any favours.

2017-07-26 via Nuitee
V
Verified traveler
6
Pros:

The owner was very nice and friendly. However, we had a hard time finding the place. The direction on the site was not correct and we were lost for almost 30 minutes. More detailed information on how to find the place, signs to the alley way to the hotel will be helpful.

2017-06-16 via Nuitee