Hotel Emma

Hotels
8.7 (2262 reviews)
Prästgatan 31 , Östersund , SE

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Cycling
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Charming rooms
Cons:
Poor breakfast selection
Room temperature issues
Cleanliness concerns

Categories

Cleanliness
8.3
Multiple reviews mentioned issues like the cold room and poor breakfast quality affecting overall cleanliness perception.
Service
9.3
Many reviews highlighted friendly and helpful staff, contributing to a positive service experience.
Location
9.3
The hotel location received consistent praise for being central and convenient.
Room Quality
8.8
Rooms were described as charming and spacious, though some noted issues with bedding comfort.
Amenities
8.3
Mentioned amenities were generally good, though some guests noted lack of temperature control in rooms.
Value for Money
8.8
Overall value was considered good, with several guests feeling the experience met their expectations for the cost.
Food and Beverage
7.8
The breakfast received criticism for quality and variety, impacting overall food satisfaction.
Overall Experience
9
Despite some drawbacks, the overall experience was positively rated due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:02

Property Description

Indulge in Charming Comforts
Hotel Emma, nestled on the bustling Prästgatan pedestrian street in Östersund, invites you to a cozy retreat. Each uniquely designed room boasts modern amenities like TV and a private bathroom, ensuring a comfortable stay.

Delightful Dining and Relaxation
Start your day with a delightful buffet breakfast featuring local and organic flavors. For dinner, enjoy meals from nearby restaurants delivered to your room at a special rate. Unwind in the common TV lounge with complimentary hot drinks and cookies, or explore the city with a rented bicycle.

Convenient Location and Extra Perks
With Stortorget Square just steps away and the central station within walking distance, Hotel Emma offers easy access to local attractions. Indulge in shopping, dining, and entertainment options in the vibrant neighborhood. Enjoy discounted access to Sport's Gym and discover local handicrafts at the hotel.

Book your stay at Hotel Emma for a memorable getaway in Östersund!

Important information:

Staffed check-in hours: Every day 12:00-18:00.
If you expect arrive outside these hours, please contact Hotel Emma prior to arrival for information how to check-in during unstaffed hours.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OSD

Location

Guest Reviews

8.7
Based on 2262 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 9
I
Ioanna • solo_traveller • se
9
2026-11-06 • via Nuitee
M
Malin • extended_group • se
6
Pros:

Centralt läge, hemtrevligt,

2026-11-03 • via Nuitee
A
Anna • couple • se
7
2026-11-02 • via Nuitee
R
Rolf E • couple • se
8
2026-11-02 • via Nuitee
T
Terese • solo_traveller • se
10
Fantastiskt hotell
Pros:

Bästa läget, fick ett stort fint rum. Supertrevlig personal, kliniskt rent, tryggt, lugnt, tyst. Har inte sovit så bra på flera månader. Frukosten får toppbetyg också. Kommer tillbaka!

2026-11-02 • via Nuitee
L
Lisa • extended_group • se
9
2026-11-01 • via Nuitee
J
John Einar • couple • no
8
Pros:

Store, rene rom. Beliggenheten.

Cons:

Frokosten var ok, men trangt ved buffeen.
Ikke veldig egnede lokaler..

2026-11-01 • via Nuitee
H
Heikki • solo_traveller • fi
6
2026-11-01 • via Nuitee
U
Ulf • family_with_children • se
8
Höll vad som utlovades
Pros:

God frukost på närliggande konditori

Cons:

-

2026-10-30 • via Nuitee
B
Bente • couple • no
5
2026-10-29 • via Nuitee
K
Karin • couple • se
8
Mysiga gatumiljöer, stort utbud av olika sorters mat och restauranger, en härlig vistelse och avkopplande dagar.
Pros:

Perfekt läge i centrum med gångavstånd allt! Sköna sängar, ljusa luftiga rum, trevligt samlingsrum med tillgång till gratis kaffe och fika! Supertrevlig personal, smidigt med egen incheckning vid sen ankomst. Kommer gärna tillbaka!

Cons:

Har inget jag inte gillade.

2026-10-29 • via Nuitee
K
Kjølseth • couple • no
8
Pros:

Beliggenhet

Cons:

Hadde foretrukket frokost dom ble servert tidligere og ikke løsningen som tilbys nå.

2026-10-29 • via Nuitee
M
Madelene • solo_traveller • se
10
2026-10-28 • via Nuitee
M
Madelene • solo_traveller • se
10
2026-10-28 • via Nuitee
M
Madelene • couple • se
10
2026-10-28 • via Nuitee
B
Britt • couple • se
10
Pros:

Kanonläge och trevlig personal.

Cons:

Det var bättre frukost när den var på hotellet.

2026-10-26 • via Nuitee
I
Inger • couple • no
8
Fint hotell midt i sentrum
Pros:

Fin overnatting midt i sentrum.

Cons:

Vrient med bilparkering

2026-10-26 • via Nuitee
C
Carina • extended_group • se
9
2026-10-25 • via Nuitee
W
Wibeke • couple • no
6
Pros:

Sentral beliggenhet og gode senger.

Cons:

Veldig slitt, flasser av maling både i tak og på vegger.

2026-10-25 • via Nuitee
J
Jon • extended_group • se
10
2026-10-25 • via Nuitee