Hotel San Martin Popayan

Hotels
8.3 (179 reviews)
Carrera 9 No.18 N 40 , Popayan , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good service
Spacious rooms
Great location
Cons:
Cleanliness issues
Poor amenities maintenance
Subpar food quality

Categories

Cleanliness
8.01
Several mentions of cleanliness issues in common areas and rooms, notably the dirty elevator and poorly maintained rooms.
Service
9.48
Consistently positive remarks about the attention and responsiveness of the staff.
Location
9.02
Great location with easy access to nearby restaurants and services, highlighted positively in multiple reviews.
Room Quality
7.97
Rooms are spacious and comfortable; however, several reviews mentioned expectations not being met in terms of luxury.
Amenities
7.5
Amenities such as the pool and jacuzzi were noted as needing improvement, affecting the overall appeal.
Value for Money
7.96
Some reviews indicate that certain aspects of the hotel, such as room quality and breakfast, do not justify the price.
Food and Beverage
7.51
Breakfast variability was mentioned positively but also criticized for lack of taste and variety.
Overall Experience
8.98
Overall positive experiences highlighted, but with noted areas for improvement affecting the overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:39

Property Description

Luxurious Amenities

Hotel San Martin Popayan offers both indoor and outdoor swimming pools for your relaxation and enjoyment. The rooms are equipped with modern amenities like a TV, minibar, and free WiFi access, ensuring a comfortable stay.

Convenient Facilities

Guests can make use of the fitness centre, restaurant, meeting facilities, tour desk, and luggage storage provided by the hotel. Everything you need for a seamless and enjoyable stay is right at your fingertips.

Ideal Location

Located just 2.3 km from Popayan town centre and 500 metres from the shopping area, Hotel San Martin Popayan provides easy access to the city's attractions and Guillermo León Valencia Airport, making it a perfect choice for both leisure and business travelers.

Book your stay at Hotel San Martin Popayan now for a luxurious and convenient experience!

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PPN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 16 years old stay for COP 40,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 179 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.02
Room Quality: 7.97
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 8.98
X
Ximena • solo_traveller • co
10
Pros:

El personal es muy amable, el hotel lindo y todas las instalaciones cómodas. Me encantó que era cerca de todo.

Cons:

La segunda noche hubo demasiado ruido, supongo que fue por el burguer Master pero si se filtraba bastante el ruido a la habitación, fue lo único pero sé que no es culpa de uds como hotel.

2026-04-28 • via Nuitee
M
Manuel • solo_traveller • co
6
2026-04-24 • via Nuitee
T
Tafur • solo_traveller • co
10
Pros:

El servicio del restaurante
Y su mascota un hermoso perro adoptado

2026-04-20 • via Nuitee
A
AndresM1977 • couple • co
8
2026-04-20 • via Nuitee
M
Muñoz • couple • cl
7
Un lugar muy agradable y acogedor
Pros:

la atención del personal partiendo desde la señora del aseo muy cordial y educados todos en general, mi pareja que es chileno quedo muy contento con el servicio, solo una acotación, si pudieran tener mas bolsitas de te en la habitación y en el lugar para desayunar. Gracias por la atención.

2026-04-15 • via Nuitee
P
Paola • solo_traveller • co
6
Regular
Pros:

Regular para el precio

Cons:

La atención del personal y muy tacaños con los implementos de aseo para cobrar tan costoso

2026-04-05 • via Nuitee
R
Rosa • solo_traveller • co
10
2026-04-05 • via Nuitee
C
Claudia Marcela • family_with_children • co
2
No volvería. Por ese precio hay lugares mejores en Popayán.
Pros:

La cercania al Centro Comercial Campanario

Cons:

Pueden mejorar mucho el aseo general de las habitaciones e instalaciones y areas comunes como ascensor, escaleras, pasillos. La atención en otros hoteles es más amigable.

2026-04-02 • via Nuitee
B
Buitrago • solo_traveller • co
9
2026-03-28 • via Nuitee
V
Valeria Camila • couple • co
10
2026-03-28 • via Nuitee
L
Luisa • family_with_children • co
8
2026-03-28 • via Nuitee
K
Kevin David • solo_traveller • co
10
2026-03-26 • via Nuitee
P
paula • couple • co
10
Perfecta
Pros:

Atención

Cons:

Nada

2026-03-23 • via Nuitee
N
Nestor • family_with_children • co
10
2026-03-19 • via Nuitee
M
Mariana • extended_group • co
10
2026-03-16 • via Nuitee
Y
Yiman • family_with_children • co
8
Pros:

La atención fue única. Me sentí en casa

Cons:

El baño se ve traslúcido en la zona húmeda

2026-03-09 • via Nuitee
M
Mario • solo_traveller • co
9
Cons:

los ascensores muy sucios requieren limpieza
permanente

2026-03-06 • via Nuitee
J
Julio • family_with_children • mx
10
Pros:

La atencion, me entregaron la habitacion antes. Incluye el desayuno

2026-03-02 • via Nuitee
F
FREDY CAMILO • solo_traveller • co
10
Bien
Pros:

Es un gran lugar

Cons:

El desayuno tiene poca fruta y podría mejorar en su servicio.

2026-02-28 • via Nuitee
C
Claudia • extended_group • co
6
Cons:

Desayuno muy sencillo

2026-02-24 • via Nuitee