Hotel San Martin Popayan

Hotels
8.3 (154 reviews)
Carrera 9 No.18 N 40 , Popayan , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good service
Spacious rooms
Great location
Cons:
Cleanliness issues
Poor amenities maintenance
Subpar food quality

Categories

Cleanliness
8.01
Several mentions of cleanliness issues in common areas and rooms, notably the dirty elevator and poorly maintained rooms.
Service
9.48
Consistently positive remarks about the attention and responsiveness of the staff.
Location
9.02
Great location with easy access to nearby restaurants and services, highlighted positively in multiple reviews.
Room Quality
7.97
Rooms are spacious and comfortable; however, several reviews mentioned expectations not being met in terms of luxury.
Amenities
7.5
Amenities such as the pool and jacuzzi were noted as needing improvement, affecting the overall appeal.
Value for Money
7.96
Some reviews indicate that certain aspects of the hotel, such as room quality and breakfast, do not justify the price.
Food and Beverage
7.51
Breakfast variability was mentioned positively but also criticized for lack of taste and variety.
Overall Experience
8.98
Overall positive experiences highlighted, but with noted areas for improvement affecting the overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:39

Property Description

Luxurious Amenities

Hotel San Martin Popayan offers both indoor and outdoor swimming pools for your relaxation and enjoyment. The rooms are equipped with modern amenities like a TV, minibar, and free WiFi access, ensuring a comfortable stay.

Convenient Facilities

Guests can make use of the fitness centre, restaurant, meeting facilities, tour desk, and luggage storage provided by the hotel. Everything you need for a seamless and enjoyable stay is right at your fingertips.

Ideal Location

Located just 2.3 km from Popayan town centre and 500 metres from the shopping area, Hotel San Martin Popayan provides easy access to the city's attractions and Guillermo León Valencia Airport, making it a perfect choice for both leisure and business travelers.

Book your stay at Hotel San Martin Popayan now for a luxurious and convenient experience!

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PPN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 16 years old stay for COP 40,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 154 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.02
Room Quality: 7.97
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 8.98
Y
Yiman • family_with_children • co
8
Pros:

La atención fue única. Me sentí en casa

Cons:

El baño se ve traslúcido en la zona húmeda

2026-03-09 • via Nuitee
M
Mario • solo_traveller • co
9
Cons:

los ascensores muy sucios requieren limpieza
permanente

2026-03-06 • via Nuitee
J
Julio • family_with_children • mx
10
Pros:

La atencion, me entregaron la habitacion antes. Incluye el desayuno

2026-03-02 • via Nuitee
F
FREDY CAMILO • solo_traveller • co
10
Bien
Pros:

Es un gran lugar

Cons:

El desayuno tiene poca fruta y podría mejorar en su servicio.

2026-02-28 • via Nuitee
C
Claudia • extended_group • co
6
Cons:

Desayuno muy sencillo

2026-02-24 • via Nuitee
E
Emma • solo_traveller • co
10
2026-02-23 • via Nuitee
M
MARIO ALBERTO • couple • co
10
Sugiero retirar la mesa de billar que se encuentra en la recepción.
Pros:

Excelente desayuno y la ubicación es cerca al centro histórico.

2026-02-23 • via Nuitee
A
Anamaria • solo_traveller • co
10
Cómoda y tranquila
Pros:

El desayuno delicioso

Cons:

Todo me gustó mucho

2026-02-23 • via Nuitee
E
Emma Raquel • couple • co
10
2026-02-12 • via Nuitee
A
Andrés • solo_traveller • co
8
Buen sitio en popayan para hospedarse comodamente.
Pros:

La comodidad de la habitación, tanto cama como espacio.
El cafe del desayuno, espectacular. No es cafe barato.

Cons:

Wifi no esta unificado en todo el Hotel

2026-02-11 • via Nuitee
L
Lady Johanna • family_with_children • co
9
2026-01-29 • via Nuitee
C
Cesar • solo_traveller • co
9
2026-01-26 • via Nuitee
C
cesar • family_with_children • co
10
Excelente
Pros:

El personal muy muy agradable la verdad

Cons:

Todo bien

2026-01-21 • via Nuitee
J
JORGE ALBERTO • family_with_children • ec
8
Cons:

Check in muy demorado,

2026-01-19 • via Nuitee
M
Marcela • solo_traveller • co
4
Cons:

El agua salió helada, el teléfono de la habitación no funcionaba, la nevera estaba desocupada.

2026-01-19 • via Nuitee
J
José Miguel • couple • cl
10
2026-01-19 • via Nuitee
A
Alvaro • couple • co
10
2026-01-16 • via Nuitee
A
ANA MILENA • solo_traveller • co
9
Muy bien
Pros:

Las instalaciones y ubicación

Cons:

Recomiendo poder tener unas almohadas más bajas no tan grandes, tener opción de aire acondicionado

2026-01-15 • via Nuitee
E
Edgar Alberto • solo_traveller • co
10
Muy buena ubicación
Pros:

La ubicación y las instalaciones

Cons:

La ubicación del parqueadero

2026-01-11 • via Nuitee
A
Arturo • extended_group • lu
5
Disappointing experience
Pros:

The hotel is well located, the rooms are modern and spatious, although there are no mini bars, bottles of water.

Cons:

The hotel looks creepy at night. Basically all the lights are off, even at the reception. The pool doesn’t seemed to have the maintenance it requires. Absence of Wifi in the lobby (!), and very poor breakfast options, it felt almost a joke!

2026-01-11 • via Nuitee