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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Safety deposit box
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Massage services
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Packed lunches
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Chapel/shrine
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Tennis lessons on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Spa and Thermal Pools
Indulge in relaxation with our spa services and unwind in one of our three thermal pools, offering the perfect retreat for rejuvenation.
Gourmet Dining Experience
Savor a culinary journey with our international and regional specialties served at our on-site restaurant, ensuring a delightful dining experience for all guests.
Convenient Location and Amenities
Located just 8 km from La Nubia Airport, Termales El Otoño offers elegantly decorated rooms with modern amenities like free Wi-Fi and minibars, providing a comfortable stay for travelers. Book now for a memorable stay!
As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.
This tax is not automatically calculated in the total cost of the reservation.
All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.
If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel.
According to Colombian law 1336 of 2009, Child sexual exploitation is illegal.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 4 years old stay for COP 2,800 per person per night when using an existing bed.
Children from 5 years old to 11 years old stay for COP 94,000 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
El paisaje y las instalaciones
Recepcionista.
No fue agradable
Overall, the hotel was extremely clean and well-kept, with the rooms and pools providing a comfortable, upscale experience.
My family and I stayed at the hotel with our infant child. Upon arrival, the bellman offered us a bottle warmer and was very insistent on taking our bags. I prefer to keep my personal belongings with me, so I politely declined. He escorted us to our room and again offered the warmer, saying he would return shortly with it. Before he left, my wife gave him a tip. Unfortunately, he never came back.
Later, as we were heading to the pool, we saw him again in the lobby. At that point he told us he had found a warmer, but it wasn’t working, so he would not be able to provide one. We had waited quite a while expecting him to return, and it felt unprofessional that he never came back to update us.
Once at the pool, we asked staff how to order food and were told a waiter would come to assist us. No one ever arrived. After waiting, I went to the front desk to ask for help and was told to place an order through a QR code. I did so and waited another hour and a half, but nothing was delivered. When I returned to the front desk, I was informed that no one had even seen the order come through.
They assured me they would “expedite” the service, yet after another 30 minutes, we still received nothing. When we finally went back again, we were told they didn’t know what drinks we wanted, so they didn’t prepare anything. Instead of sending someone to clarify, they simply waited for us to return.
Eventually the food arrived, but some of it was undercooked and overall not very good—especially disappointing for a hotel marketed as a luxurious, highly recommended destination. To make matters worse, a 10% service charge was added despite the poor service, and we still paid full price.
Given the multiple issues and lack of proper service, this was a very frustrating experience. Unfortunately, we will not be returning.
Nos gusto las piscinas
La habitacion estaba en mel estado
Los posos de aguas termales
Los jardines y vegetacion en general
la amabilidad del personal
faltan cuerdas retractiles para extender vestidos de baño en el area de ducha de las habitaciones
La cabaña muy fria en su interior. Por tanta vegetacion no recibe sol
En recepcion no tenian informacion sobre la composicion de minerales que tienen las aguas termales
Los termales son espectaculares, un ambiente relajante y acogedor en el hotel
La habitación estaba normal, nada especial para un hotel 5 estrellas.
el desayuno muy completo y gran variedad
N.A.
Très bel endroit dans un environnement exceptionnel.
Pour le niveau de l'hôtel les cocktails ne devraient pas être servis dans des gobelets en plastique.
Todo excelente el personal, la gente, la formalidad, la comida y las instalaciones. Felicitaciones
El colchón
Todo estuvo muy bueno. Hermoso el hotel.
The Termales, the water park, the staff, the super good food, the weather super cool and very comfortable with beautiful nature surroundings. The atmosphere is calm, relaxing, and well maintained. Perfect place to unwind and enjoy peaceful, natural vibes.
Todo muy bien la estadía las instalaciones muy bonitas y muy bien aseo
Se demoraron mucho con la comida en la noche el hotel estaba muy lleno , pero no hubo bueno Cordinacion con los meseros nos atendieron casi 1:30 media después y adicinal que no había lo que queríamos . Se evidenció que cuando está tan lleno no hay buena atención al huésped en el restaurante
Cena
.
Quiero resaltar la excelente labor de todo el equipo del hotel. Durante nuestra estadía, siempre se aseguraron de que fuera muy agradable y atendieron nuestros requerimientos de manera inmediata y efectiva. Esto incluyó a los equipos de front desk, habitaciones, restaurante, zona de piscinas y atención paramédica, entre otros.
Me gustaría proponer, si lo consideran apropiado, que se haga un reconocimiento verbal frente a sus compañeros a los siguientes colaboradores, quienes demostraron un genuino interés por el cliente, una gestión eficaz de las solicitudes, alto compromiso con su trabajo y una actitud siempre afable y empática:
Directora: Esperanza
Front desk: Carlos Otero y Maribel Cardona
Restaurante: Carlos Vieira y Alejandro Mazo
Atención paramédica: Daniel
En particular, destaco a Esperanza y a Carlos Vieira (líder del restaurante). Fue evidente cómo enseñan a sus equipos liderando con el ejemplo y empoderándolos para que sean más efectivos. ¡Felicitaciones por ese liderazgo!
Como oportunidades de mejora para optimizar la estadía, sugeriría modernizar las cabañas, especialmente los baños. Puntualmente:
Reparar los lavamanos colocando el botón metálico correspondiente.
Instalar soportes para toallas de manos.
Renovar las divisiones de los baños, ya que los vidrios se encuentran opacos por el uso y afectan la percepción visual.
En cuanto a la zona de piscinas, sería ideal contar con agua más caliente y mejorar el piso, ya que es muy resbaloso. Esta situación provocó un resbalón de mi esposo, el cual afortunadamente no tuvo consecuencias. Cabe resaltar que la atención del paramédico Daniel fue muy profesional, oportuna y efectiva.
El ambiente
beautiful building, amazing grounds with wonderful planting and views
shame we couldn’t eat upstairs !
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