Hotel Suisse

Hotels
Independent
7.2 (52 reviews)
30 Sangarraja Mawatha, Kandy Lake Front, Kandy, 20000 , Kandy , LK

Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Elevator
Gift shops or newsstand
Conference space
Bicycle rentals nearby
See all facilities

Review Highlights

Pros:
Excellent service from staff
Beautiful public areas
Cons:
Plain room quality
High price compared to nearby options

Categories

Cleanliness
7.83
Pool was sparkling clean.
Service
8.3
Sidath and Jeethm provided wonderful and attentive service.
Location
7.84
Well located near beautiful areas.
Room Quality
6.29
Room was very plain and did not meet expectations.
Amenities
7.02
Standard quality for this hotel tier.
Value for Money
6.28
More expensive compared to other amazing hotels nearby.
Food and Beverage
7.03
No menu on website; had to eat groceries in room.
Overall Experience
7
Overall experience was positive due to service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:07

Property Description

Welcome to Hotel Suisse, your perfect getaway in the heart of Kandy!

Rejuvenating Amenities
Unwind by our sparkling outdoor pool or explore the stunning surroundings with our bicycle rentals. Your relaxation and adventure await just a heartbeat away.

Culinary Delights
Indulge in delectable dishes at our on-site restaurant, or take advantage of room service for a cozy night in. Start your day off right with a delicious buffet breakfast served from 6:30 AM to 10 AM.

Convenient Facilities
Stay connected with complimentary Wi-Fi, or take care of business in our well-equipped business center. With 3 meeting rooms and complimentary valet parking, your professional needs are fully met.

Don’t miss out on an unforgettable experience—book your stay at Hotel Suisse today!

Important information:

  • Pool access available from 7:00 AM to 7:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

Location

Guest Reviews

7.2
Based on 52 reviews
Cleanliness: 7.83
Service: 8.3
Location: 7.84
Room Quality: 6.29
Amenities: 7.02
Value for Money: 6.28
Food and Beverage: 7.03
Overall Experience: 7
S
S483HGdouglasn Friends getaway
6
Average
Pros:

City centre location ok, situated at the lake. Take care crossing the road. Overall the hotel is somewhat tired. Reasonable room size, poorly maintained. Shower can flood the bathroom. Water temperature impossible to adjust. Staff friendly, but not as good as Jetwing. Tirone in the restaurant was a standout, he should be doing the staff training. Food selection adequate, again no attention to when a selection has run out. Noise was not an issue with a room facimg the courtyard.

2026-07-24 via Tripadvisor
M
marcokA5213CM Family
8
Hotel suisse
Pros:

The food was very good, and the service was friendly and attentive throughout our visit. A special thank you to Kathir for his exceptional hospitality and kindness. He made us feel truly welcome. Highly recommended!

2026-07-24 via Tripadvisor
A
Angel solo_traveller my
10
Good Colonial Hotel
Pros:

I liked the hotel, the staff, the food varieties, they also went out of their way to help me retrieve my item that I left at the hotel - special thanks to Rema.

Cons:

I think they should renovate the restrooms and improve it - looks a little run down

2026-07-24 via Nuitee
R
R.C. family_with_children nl
8
Mooi!
Pros:

Goede locatie en mooi zwembad

Cons:

N/a

2026-07-24 via Nuitee
K
Katharina family_with_children de
9
Schönes Hotel im Kolonialstil in guter Lage
Pros:

Schönes Hotel im Kolonialstil direkt am Kandy Lake. Das Personal ist sehr freundlich und herzlich, das Frühstück lecker.

Teils sind die Zimmer etwas in die Jahre gekommen und das unserer Kinder war etwas dunkel. Insgesamt ist aber alles gepflegt, angenehm und sauber. Der Pool war toll nach unseren Ausflügen in die Stadt und ins kulturelle Dreieck. .

Cons:

- etwas dunkles Zimmer
- große Cricket Teams, die die Pool Area recht eng wirken ließen gegen Nachmittag (nicht die Schuld des Hotels natürlich)

2026-07-23 via Nuitee
S
Seaside20647698788 Family The Netherlands
10
Zomervakantie
Pros:

Very good service, mr. Tyron and other staf members from the hotel. Very nice , big and clean rooms. The food is also very good. Loved our stay!

2026-07-22 via Tripadvisor
Y
Yulia solo_traveller ru
10
Отель с историей в центре Канди
Pros:

Выбрала место, где остановиться в Канди, исходя из запланированной программы. Неожиданно, оказалось, что это отель с историей (обязательно посмотрите, это интересно!) ощущение погружения в колониальную историю Цейлона.
Понравился сам отель, обслуживание, кухня. Есть даже бильярд. Отель может организовать трансфер до аэропорта, если вам нужно

Cons:

Все хорошо

2026-07-21 via Nuitee
M
Michèle family_with_children ch
8
Pros:

Schönes altes Hotel im Kolonialstil. Sehr gutes Frühstück mit einer grossen Auswahl.

Cons:

Der Zimmer- und Badezimmerboden war so dreckig, dass wir schwarze Füsse bekamen. Obwohl der Boden kurz vor dem Bezug des Zimmers frisch feucht aufgenommen wurde.

2026-07-21 via Nuitee
O
Olivia couple au
9
Big rooms and good value for money.
Pros:

Beautiful old building, large comfortable and clean rooms and it was good value for money. Great buffet breakfast.

Cons:

Nothing

2026-07-21 via Nuitee
P
Phillip extended_group gb
10
Pros:

Beautiful standard, location, felt gracious and regal.

Cons:

Nothing.

2026-07-21 via Nuitee
A
Anne solo_traveller fr
10
Pros:

I had a wonderful stay at this hotel. Everything was excellent from the moment I arrived. The location was perfect, the room was clean and comfortable, and the staff were friendly and attentive throughout my stay.

A special thank you to Duli at the reception. She was incredibly kind, welcoming, and professional. Her warm smile and willingness to help made a great first impression and made my stay even more enjoyable.

The restaurant was outstanding, with delicious food and excellent service. The breakfast was one of the highlights, offering a wide variety of fresh and tasty options to suit every taste.

I would definitely recommend this hotel to anyone visiting kandy and would be happy to stay here again.

2026-07-20 via Nuitee
A
Amalia couple es
10
2026-07-19 via Nuitee
8
872cloverd Couples
10
A great place to stay!
Pros:

This hotel was amazing, the staff are so friendly and accommodating. Tiara is a gem, and always made us feel welcome!!

The location is great, lots to see and do in walking distance.

2026-07-18 via Tripadvisor
T
ToonV361 Family Antwerp, Antwerp Province
10
Nice
Pros:

Very Nice atmosphere!
Malmi was very kind and professional

2026-07-18 via Tripadvisor
M
margaretw818 Friends getaway Launceston, Tasmania
8
Heritage from 1890
Pros:

We experienced warm hospitality despite the heritage building showing its age.The room was a good size equipped with frig, TV, tea/coffee making facility and excellent lighting.Both the buffet breakfast and the pool were excellent.

2026-07-18 via Tripadvisor
F
Frederique1984 Family Amsterdam, North Holland Province
10
Great hotel at great location, with fantastic staff.
Pros:

We stayed two nights at Hotel Suisse in Kandy with our family (three children) and we had a wonderful time. On arrival we were upgraded to the "Mountbatten Suite", an enormous room with a beautiful view over the lake and the pool.
The hotel is built in a gorgeous old colonial style, and the hallways are wide and high. There are lovely spaces where you can sit and relax, and the breakfast is fantastic. Both the children and we thoroughly enjoyed it.
A special mention goes to the staff members Ayesh, Shan and Dulanjali for their tremendous hospitality. When we return to Kandy, we will 100% come back to Hotel Suisse!

2026-07-17 via Tripadvisor
M
Marcel family_with_children nl
7
2026-07-17 via Nuitee
4
477giuliav Couples Madrid
10
Best hotel to stay in Kandy
Pros:

Very nice hotel, excellent service and food. A special mention to Tiara who organized a special present for us knowing it was our honeymoon. By far the best hotel we have seen in our stay in Sri Lanka.

2026-07-16 via Tripadvisor
8
851ceciliet Family
10
Beautiful colonial hotel
Pros:

Wonderful colonial hotel with great staff. Perfect for a family trip to Kandy. Thanks to Tiara for great service and advise for our trip.

2026-07-16 via Tripadvisor
A
angelsev050 Family Malaysia
10
Kandy Hotel
Pros:

I loved this hotel, it exceeded my expectations. My family and I totally loved it, especially enjoyed Mr Tyronne's service, such a friendly and lovely man. Thank you to Ms Teyara for your assistance as well.

2026-07-15 via Tripadvisor