Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Cons:
Service quality issues
Food and beverage dissatisfaction
Poor room conditions

Categories

Cleanliness
3.6
The cleanliness was disappointing, as issues with room quality and service were mentioned.
Service
5.07
Service was poor, with reported long waits and inadequate responses to requests.
Location
9.61
Standard quality for this hotel tier, not specifically reviewed but generally acceptable.
Room Quality
3.56
Room quality was inadequate, with complaints about size and bed arrangements.
Amenities
10
Standard quality for this hotel tier, not specifically mentioned but presumed adequate.
Value for Money
5.05
The overall value for money was perceived as low due to poor service and accommodations.
Food and Beverage
3.6
Food quality was poor, with dissatisfaction reported about breakfast and meal variety.
Overall Experience
5.08
Overall experience was negative, with multiple complaints leading to a very low satisfaction level.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:44

Property Description

Luxurious Accommodation
The Royal Mall offers elegant and comfortable air-conditioned rooms with modern amenities like a flat-screen TV, minibar, and in-room safe. Enjoy the convenience of daily housekeeping and a private bathroom for a relaxing stay.

Relaxation and Wellness
Indulge in a rejuvenating spa experience at the hotel's spa with pampering massages available. Unwind after a day of sightseeing in the peaceful ambiance of the spa, ensuring a tranquil and refreshing stay.

Delicious Dining Options
Savor a delightful culinary experience at the in-house restaurant, serving a delectable array of Sri Lankan and Western dishes. Guests can also enjoy drinks and light refreshments at the bar or opt for room service for a private dining affair.

Experience luxury, relaxation, and exquisite dining at The Royal Mall. Book your stay now for an unforgettable getaway.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

5.7
Based on 35 reviews
Cleanliness: 3.6
Service: 5.07
Location: 9.61
Room Quality: 3.56
Amenities: 10
Value for Money: 5.05
Food and Beverage: 3.6
Overall Experience: 5.08
K
Kamal • extended_group • lk
8
2026-02-10 • via Nuitee
M
Mithun • couple • lk
7
2026-01-25 • via Nuitee
M
Melissa • family_with_children • lk
10
2026-01-19 • via Nuitee
E
Erika • solo_traveller • ca
8
2026-01-12 • via Nuitee
A
AJ • solo_traveller • nz
6
2025-12-09 • via Nuitee
D
Dean • solo_traveller • lk
6
2025-12-04 • via Nuitee
S
Seba • couple • gb
3
2025-11-27 • via Nuitee
W
wijegoonaratna • solo_traveller • lk
4
2025-10-24 • via Nuitee
M
Mohamed • couple • lk
7
2025-09-29 • via Nuitee
P
PYUNG SIK • couple • lk
5
2025-09-27 • via Nuitee
M
Muhunthan • solo_traveller • lk
4
2025-08-07 • via Nuitee
L
Lahiru • family_with_children • lk
6
2025-07-27 • via Nuitee
F
F. M. Lafir • couple • lk
1
Horrible disgusting putrid the worst I have ever experienced refund my money i booked on your advice
Pros:

Nothing to ne honest. A/c not working one guy came said fixed after and hour still not cooling. I paid for half board. They served same for lunch ànd dinner. Breakfast was horrible when asked I don't like it I want continental he went and never came back. I left as I had to go without eating. You call this service. We are a couple they put 3 single beds damn shame. I asked for a large room. We could hardly move inside..more but I guess it's enough what a waste and experience. Dont you ever check it out before you advertise. Refund my money back or else I go to court of law and sue you.

Cons:

Nothing to ne honest. A/c not working one guy came said fixed after and hour still not cooling. I paid for half board. They served same for lunch ànd dinner. Breakfast was horrible when asked I don't like it I want continental he went and never came back. I left as I had to go without eating. You call this service. We are a couple they put 3 single beds damn shame. I asked for a large room. We could hardly move inside..more but I guess it's enough what a waste and experience. Dont you ever check it out before you advertise. Refund my money back or else I go to court of law and sue you.

2025-07-04 • via Nuitee
S
sandaruwan • couple • lk
3
2024-11-25 • via Nuitee
S
Shiran • couple • lk
9
A very pleasant stay.
Pros:

Breakfast was super.

2024-11-11 • via Nuitee
V
Vajira • couple • au
7
2024-11-06 • via Nuitee
A
Appley • solo_traveller • mv
6
Backpacker
Pros:

Strong Wifi, Location and Hot water is good

Cons:

The room size is very small, water pressure is very low, and Towel have bad smell, Arrival time, they kept 01 water bottle (500ml) after there is no drinking water.
Note: In the booking.com site, it was mentioned everyday will do room cleaning. But I stayed 4 nights, and the housekeeping team didn't come to clean my room in that period.

2024-10-18 • via Nuitee
P
Praveen • couple • lk
5
2024-08-14 • via Nuitee
I
Isuru • couple • lk
7
2024-07-15 • via Nuitee
S
sandaruwan • couple • lk
8
2024-05-16 • via Nuitee