Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG

Hotels
•
Holiday Inn Express
9.2 (1363 reviews)
18520 100 Ave NW , Edmonton , ca
+1 780-756-2134

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Varied breakfast options
Cons:
Complicated booking and billing process
Limited TV options
Difficult parking

Categories

Cleanliness
9.38
The hotel is clean and the rooms were very clean.
Service
9.85
Staff were friendly and helpful throughout the stay.
Location
9.39
Great location, close to malls and West Edmonton Mall.
Room Quality
8.84
Room was comfortable and met expectations.
Amenities
8.37
Amenities include breakfast, gym, and pool; however, limited streaming options on the TV.
Value for Money
8.83
Good value, especially with breakfast included.
Food and Beverage
9.38
Breakfast options were varied and well-received.
Overall Experience
9.55
Overall good experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:36

Property Description

Luxurious Amenities
Holiday Inn Express & Suites - West Edmonton-Mall Area offers underground heated parking, a hot tub, and a fitness centre for guests to unwind and relax during their stay.

Modern Rooms
Each room at this hotel is equipped with air conditioning, a flat-screen TV, and a coffee machine. Guests can enjoy the comfort of free toiletries and a hairdryer in the private bathrooms.

Convenient Location
Situated just 2.1 km from the famous West Edmonton Mall, and with attractions like Fort Edmonton Park and Valley Zoo nearby, our property provides easy access to the best of Edmonton.

Book your stay at Holiday Inn Express & Suites - West Edmonton-Mall Area for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Location

Guest Reviews

9.2
Based on 1363 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 9.38
Overall Experience: 9.55
L
Lisa • family_with_children • ca
10
Staff very friendly
Pros:

Close to west Edmonton mall

2026-09-11 • via Nuitee
A
Alexandra • extended_group • fr
8
Agréable
Pros:

Bien situé ; propre ; les lits confortables ; une piscine une salle de sport et une salle de jeux ; nous sommes restés une seule nuit

Cons:

Le petit déjeuner mériterait un peu plus de choix

2026-09-10 • via Nuitee
D
Daisy Jane • extended_group • ca
9
We had a good night rest at the hotel. Breakfast was also good and the entire place smells good.
Pros:

Dining area and waiting area was big and clean. Also smells good.

Cons:

None

2026-09-08 • via Nuitee
P
PRAVESH • family_with_children • ca
9
2026-09-06 • via Nuitee
K
Kelly • family_with_children • ca
10
2026-09-03 • via Nuitee
I
Ibsa • family_with_children • ca
9
2026-09-02 • via Nuitee
L
Lorna • family_with_children • ca
10
Busy place but quiet rooms unless you have thumper staying above you! It was great!
Pros:

Family liked using the pool, we also asked for extra pillows and they were delivered.

2026-09-01 • via Nuitee
J
Janet • couple • ca
8
2026-09-01 • via Nuitee
J
Jessica • family_with_children • ca
10
A hotel home away from home.
Pros:

The location. How close everything was.

Cons:

I don’t know. It was all pretty good.

2026-08-31 • via Nuitee
J
Joy • solo_traveller • ca
10
Pros:

Big rooms, air conditioning and the pool was clean and had plenty of towels available

2026-08-26 • via Nuitee
L
lisa • family_with_children • ca
10
2026-08-18 • via Nuitee
A
Anitha • family_with_children • ca
10
We loved it !!
Pros:

Pool, break fast , closer to west Edmonton mall, good staff.

Cons:

Everything went well.

2026-08-18 • via Nuitee
J
jay • solo_traveller • ca
10
2026-08-18 • via Nuitee
M
Maureen • family_with_children • ca
3
2026-08-17 • via Nuitee
A
Azeb • family_with_children • ca
3
We didn't stay We have to cancel our reservation because we check the room it was not very pleasan
Cons:

The room wasn't clean.

2026-08-14 • via Nuitee
D
Dale • family_with_children • ca
6
Beds where good could've been a little cleaner , breakfast was good but very busy and the showers are way to slow
Pros:

Breakfast and location

Cons:

Elevators slow showers are brutal

2026-08-13 • via Nuitee
M
Mohamed • family_with_children • ca
8
It was a great family stay at this hotel!
Pros:

Great breakfast

2026-08-10 • via Nuitee
K
kibreab • family_with_children • ca
5
Pros:

comfortable swimming pool for my kids.

Cons:

speed of internet was poor.

2026-08-10 • via Nuitee
B
Bereket • family_with_children • ca
10
Pros:

Awsome and well organized

2026-08-09 • via Nuitee
K
Khalid • family_with_children • ca
9
Very satisfied
Pros:

The whole experience was good..

Cons:

Good breakfast, comfortable beds

2026-08-08 • via Nuitee