Best Western Plus Santa Marta Hotel

Hotels
•
Best Western Plus
8.9 (1523 reviews)
Calle 24 # 3-65 , Santa Marta , CO
+57 302 2591829

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
La comida
La atención
Buena ubicación
Camas cómodas
Instalaciones principales
Cons:
Problemas de limpieza
Olores desagradables
Horarios de piscina

Categories

Cleanliness
7.9
Some reviews mentioned issues with odors and cleanliness.
Service
9.4
Overall staff were praised, with specific mention of attentive service.
Location
9.4
The hotel is well-placed near various amenities and attractions.
Room Quality
8.4
Rooms were described as comfortable, though there were some issues noted.
Amenities
8.9
Amenities like the gym and pool were appreciated.
Value for Money
8.9
Prices were considered reasonable based on the experience.
Food and Beverage
8.9
Positive remarks regarding the breakfast and dining experiences.
Overall Experience
9.4
Guests had a generally positive experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Amenities and Services

Best Western Plus Santa Marta Hotel boasts an outdoor swimming pool, fitness centre, terrace, and restaurant for guests to enjoy. The 4-star property also features a business centre and concierge service, ensuring a seamless stay.

Comfortable and Well-Equipped Rooms

Guests can expect air-conditioned rooms with modern amenities such as a desk, coffee machine, fridge, minibar, and flat-screen TV. Each room is also equipped with a safety deposit box and a private bathroom with a shower, providing ultimate comfort during the stay.

Prime Location and Nearby Attractions

Conveniently located near Bahía de Santa Marta Beach, Santa Marta Cathedral, and Santa Marta Marina, guests can explore the best of the city. With the added convenience of airport transfers and free WiFi, Best Western Plus Santa Marta Hotel is the ideal choice for your stay in Santa Marta.

Important information:

Please note, Colombian residents abroad and foreign guests are tax-exempt of 19% VAT when buying a tourist package (accommodations plus service). Please note only guests with a Visa PIP3, PIP5, PIP6, PIP10, TP7, TP11 or tourist visa TP12 are exempt from paying value added tax (IVA) during their stay.

There is an optional tourism tax per person/stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SMR

Location

Guest Reviews

8.9
Based on 1523 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.9
Overall Experience: 9.4
A
Adel Angel • couple • co
10
Felicidad
Pros:

Si

Cons:

Todo bueno

2026-10-14 • via Nuitee
E
Eliumat • solo_traveller • co
8
Buenas instalaciones, deficiencias en el registro
Pros:

El desayuno y el gimnasio

Cons:

El checkout y el check-in extremadamente demorado. Una fila larga y una sola persona atendiendo, los demás compañeros no se daban por enterados de la inconformidad.

2026-10-12 • via Nuitee
M
Miguel • solo_traveller • co
10
2026-10-12 • via Nuitee
R
RAFAEL ALFONSO • extended_group • co
10
2026-10-09 • via Nuitee
M
Merced • couple • co
10
Bn todo
Pros:

Bn

Cons:

Bnn

2026-10-07 • via Nuitee
J
Jorge • solo_traveller • co
10
Todo muy bien
Pros:

Si, todo muy bien

Cons:

Nada

2026-10-07 • via Nuitee
L
Lissette Noheli • solo_traveller • ec
10
2026-09-11 • via Nuitee
A
Ana • family_with_children • co
8
2026-09-09 • via Nuitee
M
miguel • extended_group • es
8
Hotel cómodo y bien ubicado,
Pros:

Habitación espaciosa, con camas cómodas. Buena limpieza y con un desayuno bastante variado. Hotel bien ubicado. La piscina en la azotea es un plus.

Cons:

Nada

2026-09-08 • via Nuitee
M
meza • solo_traveller • co
10
2026-09-07 • via Nuitee
J
Jean Carlos • couple • co
10
2026-08-31 • via Nuitee
J
Jose Alejandro • couple • co
9
Pros:

Ubicación, precio y atención, fueron excelentes. Sobre todo que nos hicieron el favor de tener la habitación lista antes de tiempo dado a la ocasión especial.

Cons:

Solo una cosa. No nos sentimos del todo cómodos con que ingresaran a la habitación para grabar y revisar la nevera antes de que hubiéramos terminado de salir, ya que todavía estábamos organizando nuestras maletas y dejando todo listo.

Dejo este comentario como sugerencia.

2026-08-31 • via Nuitee
J
JOSE GREGORIO • solo_traveller • co
10
2026-08-29 • via Nuitee
H
Harold Mauricio • couple • co
10
Pros:

El desayuno muy rico y el servicio de restaurante para la cena exquisito

Cons:

Que el horario de piscina no está habilitado para la noche, eso sería bueno re plantearlo

2026-08-28 • via Nuitee
J
JOHANNA • extended_group • co
10
2026-08-26 • via Nuitee
A
Alexis • couple • fr
8
Pros:

Très bien, très confortable, conforme à un hôtel best western classique.

Cons:

L’eau n’est pas potable dans les chambres, petit déjeuné moyen.

2026-08-23 • via Nuitee
F
FABRICE • solo_traveller • fr
7
2026-08-17 • via Nuitee
R
rodriguez • family_with_children • co
10
2026-08-12 • via Nuitee
L
luis caraballo • solo_traveller • co
10
2026-08-09 • via Nuitee
M
Mauricio • couple • co
3
2026-08-08 • via Nuitee