Best Western Plus Santa Marta Hotel

Hotels
•
Best Western Plus
8.9 (1371 reviews)
Calle 24 # 3-65 , Santa Marta , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
La comida
La atención
Buena ubicación
Camas cómodas
Instalaciones principales
Cons:
Problemas de limpieza
Olores desagradables
Horarios de piscina

Categories

Cleanliness
7.9
Some reviews mentioned issues with odors and cleanliness.
Service
9.4
Overall staff were praised, with specific mention of attentive service.
Location
9.4
The hotel is well-placed near various amenities and attractions.
Room Quality
8.4
Rooms were described as comfortable, though there were some issues noted.
Amenities
8.9
Amenities like the gym and pool were appreciated.
Value for Money
8.9
Prices were considered reasonable based on the experience.
Food and Beverage
8.9
Positive remarks regarding the breakfast and dining experiences.
Overall Experience
9.4
Guests had a generally positive experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Amenities and Services

Best Western Plus Santa Marta Hotel boasts an outdoor swimming pool, fitness centre, terrace, and restaurant for guests to enjoy. The 4-star property also features a business centre and concierge service, ensuring a seamless stay.

Comfortable and Well-Equipped Rooms

Guests can expect air-conditioned rooms with modern amenities such as a desk, coffee machine, fridge, minibar, and flat-screen TV. Each room is also equipped with a safety deposit box and a private bathroom with a shower, providing ultimate comfort during the stay.

Prime Location and Nearby Attractions

Conveniently located near Bahía de Santa Marta Beach, Santa Marta Cathedral, and Santa Marta Marina, guests can explore the best of the city. With the added convenience of airport transfers and free WiFi, Best Western Plus Santa Marta Hotel is the ideal choice for your stay in Santa Marta.

Important information:

Please note, Colombian residents abroad and foreign guests are tax-exempt of 19% VAT when buying a tourist package (accommodations plus service). Please note only guests with a Visa PIP3, PIP5, PIP6, PIP10, TP7, TP11 or tourist visa TP12 are exempt from paying value added tax (IVA) during their stay.

There is an optional tourism tax per person/stay.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SMR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for COP 16,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1371 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.9
Overall Experience: 9.4
N
Nehomar Antonio • family_with_children • co
10
2026-02-13 • via Nuitee
J
Jose David • couple • co
9
Seguridad y servicio
2026-02-13 • via Nuitee
N
Nehomar Antonio • family_with_children • co
10
2026-02-13 • via Nuitee
M
Mario • solo_traveller • ca
9
2026-02-12 • via Nuitee
A
Andres • family_with_children • cl
10
Buena y placentera
Pros:

Excelente atención de el
Personal siempre amables y preocupados por los clientes el desayuno demasiado rico variado y con sabores típicos de la región habitaciones amplias y cómodas

Cons:

El baño tenía un olor a orina muy fuerte aún cuando lo limpiaron varias veces creo que el baño de la habitación donde me quede necesita una remodelación, las ventanas deberían estar limpias por dentro y por fuera ya que hay vistas muy lindas de la
Ciudad

2026-02-08 • via Nuitee
A
andres • family_with_children • co
10
Pros:

La variedad en los desayunos Todo fue excelente: desayuno buffet muy variado, limpieza impecable en todo el hotel, habitaciones cómodas y excelente accesibilidad para personas en silla de ruedas.

Cons:

Único detalle: la cafetera de la habitación no funcionaba. De resto, todo perfecto.

2026-02-08 • via Nuitee
Y
YEZID RAMIRO • couple • co
9
Confortable.
Pros:

La piscina, la habitación amplia.

2026-01-31 • via Nuitee
H
HECTOR MANUEL • couple • co
10
Buena estancia
Pros:

Muy buena relación calidad precio
Está muy bien ubicado

Cons:

La variedad del desayuno, esperaba más por el precio que se paga
En el bar no hay disponibilidad al 100% de los licores

2026-01-30 • via Nuitee
S
Sofia • couple • co
8
Pros:

la cama

Cons:

el desayuno estuvo flojito

2026-01-29 • via Nuitee
J
Joseph • family_with_children • us
8
Pros:

The place and location was nice and the staff was very kind with a good breakfast .

Cons:

There was nothing in particular that I didn't like.

2026-01-28 • via Nuitee
P
Paz • couple • co
10
Pros:

Todo

2026-01-28 • via Nuitee
G
Gómez • family_with_children • pe
10
Pros:

Una súper atención y muy amables

2026-01-28 • via Nuitee
O
Olga • family_with_children • co
3
Pros:

La piscina, pequeña y relajante.

Cons:

La limpieza de los cuartos, no cambiaron los tendidos de la cama antes de nuestra llegada, la cama tenía una mancha amarilla bastante desagradable y el sofá cama tenía manchas de sangre lo cual encontré bastante desagradable la limpieza me decepcionó mucho

2026-01-27 • via Nuitee
J
Jeyko • solo_traveller • co
10
Repetiría
Pros:

Ubicación, la atención, desayuno, servicio al cuarto, aire acondicionado

Cons:

Piscina fría en enero 2026, en las mañanas se escucha ruido de otras habitaciones

2026-01-27 • via Nuitee
R
RAFAEL ALFONSO • extended_group • co
10
2026-01-27 • via Nuitee
J
Jaime • couple • es
9
Increíble
Pros:

Muy bien y variado

2026-01-27 • via Nuitee
R
Rubens • family_with_children • ar
10
Un lugar para sentirte como en casa
Pros:

Cómo siempre la atención del equipo

2026-01-26 • via Nuitee
Y
Yina • extended_group • co
8
Pros:

Excelente

Cons:

Excelente

2026-01-26 • via Nuitee
J
James • couple • gb
8
Would recommend for short and long stays in Santa Marta
Pros:

Nice roof top pool, clean, friendly staff, good location and value for money

Cons:

Small thing, but shower went from hot to cold randomly, breakfast was included but very basic

2026-01-25 • via Nuitee
V
Virginia • solo_traveller • co
10
2026-01-24 • via Nuitee