Best Western Plus Santa Marta Hotel

Hotels
•
Best Western Plus
8.9 (1390 reviews)
Calle 24 # 3-65 , Santa Marta , co

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
La comida
La atención
Buena ubicación
Camas cómodas
Instalaciones principales
Cons:
Problemas de limpieza
Olores desagradables
Horarios de piscina

Categories

Cleanliness
7.9
Some reviews mentioned issues with odors and cleanliness.
Service
9.4
Overall staff were praised, with specific mention of attentive service.
Location
9.4
The hotel is well-placed near various amenities and attractions.
Room Quality
8.4
Rooms were described as comfortable, though there were some issues noted.
Amenities
8.9
Amenities like the gym and pool were appreciated.
Value for Money
8.9
Prices were considered reasonable based on the experience.
Food and Beverage
8.9
Positive remarks regarding the breakfast and dining experiences.
Overall Experience
9.4
Guests had a generally positive experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Amenities and Services

Best Western Plus Santa Marta Hotel boasts an outdoor swimming pool, fitness centre, terrace, and restaurant for guests to enjoy. The 4-star property also features a business centre and concierge service, ensuring a seamless stay.

Comfortable and Well-Equipped Rooms

Guests can expect air-conditioned rooms with modern amenities such as a desk, coffee machine, fridge, minibar, and flat-screen TV. Each room is also equipped with a safety deposit box and a private bathroom with a shower, providing ultimate comfort during the stay.

Prime Location and Nearby Attractions

Conveniently located near Bahía de Santa Marta Beach, Santa Marta Cathedral, and Santa Marta Marina, guests can explore the best of the city. With the added convenience of airport transfers and free WiFi, Best Western Plus Santa Marta Hotel is the ideal choice for your stay in Santa Marta.

Important information:

Please note, Colombian residents abroad and foreign guests are tax-exempt of 19% VAT when buying a tourist package (accommodations plus service). Please note only guests with a Visa PIP3, PIP5, PIP6, PIP10, TP7, TP11 or tourist visa TP12 are exempt from paying value added tax (IVA) during their stay.

There is an optional tourism tax per person/stay.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SMR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for COP 16,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1390 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.9
Overall Experience: 9.4
M
Mercado • solo_traveller • co
10
2026-03-13 • via Nuitee
J
jean • family_with_children • be
9
2026-03-13 • via Nuitee
G
Gabriel • couple • co
10
Relajante sin ruido
Pros:

Todo

Cons:

Que se me acabó las vacaciones

2026-03-10 • via Nuitee
D
Denizhan • family_with_children • ch
8
Pros:

La piscine en rooftop, la proximité à la vieille ville tout en étant au calme, le restaurant et le staff

2026-03-10 • via Nuitee
P
Pedro • solo_traveller • es
6
Hotel de playa sin muchas pretensiones
Pros:

el Bar de la terraza
Personal muy agradable
habitación espaciosa y
servicio de habitaciónes muy bien
baño limpio

Cons:

el desayuno flojito, bastante mejorable
la bolleria solía estar algo dura
la mantequilla demasiado blanda

2026-03-09 • via Nuitee
D
De Sousa • extended_group • fr
9
Hôtel au top
Pros:

Établissement très bien équipé les chambres sont spacieuses et les lits sont des vrais petits nuages tout doux. Le petits déjeuner sous forme de buffet parfait, il manquait cependant un peu de sucrée comme des pancake et confitures. La salle de sport était très bien, la fontaine à haut à disposition. La terrasse et la piscine étaient incroyable avec une vue superbe sur la ville. Le bar très sympa. L’accueil très souriant.

Cons:

Manque de chaise sur la terrasse vu la taille de l’hôtel.
Sinon rien tout était parfait.

2026-03-08 • via Nuitee
M
Maicol • couple • co
10
2026-03-08 • via Nuitee
F
Fabio • family_with_children • co
10
2026-03-07 • via Nuitee
B
Brandon • family_with_children • co
10
2026-03-05 • via Nuitee
M
meche gomez • couple • co
8
Pros:

Habitaciones cómodas, personal muy amable.

2026-03-02 • via Nuitee
F
Francisco Reinaldo • solo_traveller • co
9
2026-03-01 • via Nuitee
G
George Williams • family_with_children • co
6
2026-03-01 • via Nuitee
M
Marcio • solo_traveller • pe
8
2026-02-28 • via Nuitee
K
Kamil • family_with_children • cz
10
Pros:

Nice comfortable room, spacious and clean, good value for money.
Special thanks to Paula from the front desk for her attentiveness.

Cons:

The breakfast could benefit from more variety and better quality.

2026-02-27 • via Nuitee
C
Claudia • couple • co
9
2026-02-26 • via Nuitee
L
L_dmn • family_with_children • it
8
Cheap & basic
Pros:

Ho pagato 50 usd a notte e per quel prezzo la soluzione è stata eccellente. Come tanti altri best western hanno completamente dimenticato di ingaggiare un designer ma in compenso è davvero confortevole e il personale è gentilissimo e preparato.
La piscina è piacevole e i prezzi del ristorante sono ragionevoli anche se il cibo non è fantastico ma semplicemente ok.
Si trova a un paio di isolati dal centro e si può andare a piedi in sicurezza.

Cons:

La colazione lascia molto a desiderare. Direi un 4 o al massimo 5 su 10. La qualità dei prodotti è scarsa ma per il prezzo pagato direi che va bene.
Santa Marta, se non si va al Tayrona non direi che merita una visita (opinione personale)

2026-02-26 • via Nuitee
C
Casas • family_with_children • pe
9
2026-02-26 • via Nuitee
A
Angel • couple • us
9
2026-02-25 • via Nuitee
C
Carolina • extended_group • co
8
2026-02-24 • via Nuitee
A
Artur • family_with_children • pl
10
Pros:

Świetna lokalizacja zaraz obok busów co kursują do Cartagena.

2026-02-23 • via Nuitee