Best Western Plus Santa Marta Hotel

Hotels
•
Best Western Plus
8.9 (1390 reviews)
Calle 24 # 3-65 , Santa Marta , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
La comida
La atención
Buena ubicación
Camas cómodas
Instalaciones principales
Cons:
Problemas de limpieza
Olores desagradables
Horarios de piscina

Categories

Cleanliness
7.9
Some reviews mentioned issues with odors and cleanliness.
Service
9.4
Overall staff were praised, with specific mention of attentive service.
Location
9.4
The hotel is well-placed near various amenities and attractions.
Room Quality
8.4
Rooms were described as comfortable, though there were some issues noted.
Amenities
8.9
Amenities like the gym and pool were appreciated.
Value for Money
8.9
Prices were considered reasonable based on the experience.
Food and Beverage
8.9
Positive remarks regarding the breakfast and dining experiences.
Overall Experience
9.4
Guests had a generally positive experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Amenities and Services

Best Western Plus Santa Marta Hotel boasts an outdoor swimming pool, fitness centre, terrace, and restaurant for guests to enjoy. The 4-star property also features a business centre and concierge service, ensuring a seamless stay.

Comfortable and Well-Equipped Rooms

Guests can expect air-conditioned rooms with modern amenities such as a desk, coffee machine, fridge, minibar, and flat-screen TV. Each room is also equipped with a safety deposit box and a private bathroom with a shower, providing ultimate comfort during the stay.

Prime Location and Nearby Attractions

Conveniently located near Bahía de Santa Marta Beach, Santa Marta Cathedral, and Santa Marta Marina, guests can explore the best of the city. With the added convenience of airport transfers and free WiFi, Best Western Plus Santa Marta Hotel is the ideal choice for your stay in Santa Marta.

Important information:

Please note, Colombian residents abroad and foreign guests are tax-exempt of 19% VAT when buying a tourist package (accommodations plus service). Please note only guests with a Visa PIP3, PIP5, PIP6, PIP10, TP7, TP11 or tourist visa TP12 are exempt from paying value added tax (IVA) during their stay.

There is an optional tourism tax per person/stay.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SMR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for COP 16,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1390 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.9
Overall Experience: 9.4
S
Samuel • solo_traveller • co
3
2026-04-09 • via Nuitee
A
Armadno • family_with_children • co
10
Una hermosa experiencia
Pros:

Lo mejor

2026-04-08 • via Nuitee
A
Arrieta Osorio • family_with_children • co
10
Pros:

Las habitaciones, y la comida del restaurante.

Cons:

La atención en el bar de la piscina.

2026-04-08 • via Nuitee
M
María • family_with_children • co
10
2026-04-07 • via Nuitee
A
Angelica • family_with_children • ar
10
2026-04-07 • via Nuitee
C
Charles J • couple • pr
10
2026-04-07 • via Nuitee
M
muñoz • couple • co
10
2026-04-06 • via Nuitee
A
Alvaro • family_with_children • co
8
2026-04-06 • via Nuitee
M
Mauricio • extended_group • co
10
Semana Santa
Pros:

La ubicación

Cons:

Que las puertas de los ascensores se demora mucho en abrir, no es que estén malos si no que están programadas con un tiempo de apertura o cierre muy largo y eso causa mucha congestión, también aunque se que no es culpa del hotel si resulta incómodo caminar por los alrededores del hotel pues hay muchas basuras y malos olores.

2026-04-06 • via Nuitee
J
Jorge Luis • family_with_children • co
9
Uno de los mejores hoteles de Santa Marta
Pros:

La piscina, la comida, la habitacion

Cons:

Esta un poquito alejado de la playa

2026-04-06 • via Nuitee
I
Irene • family_with_children • co
9
Excelente relación calidad - precio .
Pros:

La habitación bastante amplia , la cama bastante cómoda. El desayuno variado y todo estaba muy rico . A pesar que no utilice la piscina , la zona me gustó mucho. Recomiendo el hotel ! Supero mis expectativas .

Cons:

Todo me gustó del alojamiento .

2026-04-06 • via Nuitee
L
Leydi • extended_group • co
10
Pros:

Ubicación hermosas instalaciones

2026-04-04 • via Nuitee
G
Geidy • couple • co
10
Pros:

Excelente desayuno y buena ubicación

2026-04-04 • via Nuitee
R
Rodríguez • couple • co
10
Confortable
Pros:

Un sitio que ofrece muchas comodidades en una excelente ubicación

2026-04-04 • via Nuitee
L
LUIS ENRIQUE • family_with_children • pe
9
Pros:

Buena relacion calidad precio y todo lo necesario para eñ viaje a santa marta

2026-04-03 • via Nuitee
• solo_traveller • ma
6
2026-04-03 • via Nuitee
E
Elizabeth Escobar • family_with_children • co
9
2026-04-03 • via Nuitee
M
Monica • family_with_children • ca
9
2026-04-02 • via Nuitee
E
Edimar • family_with_children • co
10
2026-04-01 • via Nuitee
V
VERONICA • couple • ec
10
2026-04-01 • via Nuitee