Hyatt House at Anaheim Resort/Convention Center

Чистая постель

We wanted a place to staff that was functional, clean and gave us good access to Disney land and that is exactly what we got. I like the fact that the rooms were suitable for families. There was 5 of us, and they provided enough space, along with bunk beds, to fit us all. Staff were very nice.

Front desk staff were friendly. Breakfast was good, not great.

Great location, friendly staff, clean rooms and facilities.

Location as near to food area

Muy bueno me gustó mucho la ubicación la habitación el personal amable
Muy bien ubicado a una cuadra de Disney

Very easy to access by car and walking. Also very quiet and clean. I like that our room faced the back so there wasn’t any street noise.

We love the room and the location. The locations close proximity to the park was definitely a perk.

the room was amazing! it was spacious and clean. the location was great too.

This place at the Hyatt has been great and the hospitality service from the front desk to the breakfast buffet has been a great experience especially Myrna at the culinary buffet. She has been great with attention to details and always asking what the customer needs dueing breakfast, she treats us like family especially engaging with my daughter, she was so nice and caring to her. Thanks Myrna for what you do and your passion and dedication in treating the customers like family.

Great staff!!! Average atmosphere; clean rooms. Trouble woth hot water

Having stayed here multiple times in the past for our Disney trips, we were so exited to have another stay here. I’ve realized the experience definitely depends on the room you get. We got probably one of the worst rooms this time around. A king and sofa bed. The beds itself were fine but the pillows literally sank in so deep once you laid your head down. The bathroom door was so extremely heavy, we had kids and this felt so dangerous to us given the door doesn’t stay open and automatically shuts due to how heavy the door is. There is very visible were and tear inside the shows (hard water and rust).

We also started our trip of badly because we booked a room on points and at the time of booking, the king and sofa bed was only available. Prior to check in, I checked both booking sites and the Hyatt app if any suites were available to pay extra for. When we got to check in and I inquired about paying to upgrade to suites, front desk worker told me that all rooms for the dates we were staying for were booked for the dates our stay. I’m not sure how this is true if it’s available showing on the app itself?

What absolutely killed our stay was that during our second night (the only offer housekeeping every other day), on our second night (last day), I started to pack to go home for check out the following day, I realized my very distinct Mickey and Minnie Disney ears were missing. These were distinct because I hand glued each rhinestone on both the removable Mickey and Minnie plush ear - they cannot be missed because they are so sparkly. I spent almost 4-5 hours for each Mickey and Minnie for the ears. Completely missing. I had set a designated spot (open slot on the drawers, right underneath where the TV is). All my ears were placed there. That particular ear, completely gone. I wondered the best way to go about this, day of checkout I went down to front desk to see if they have a lost and found, if anyone turned in ears, nothing. Then I stated my concerns that my ears went missing the day our room was cleaned. I distinctly remember the ears being placed right underneath the TV. Their website for lost items, apparently she couldn’t log in, she told me to do it myself to report it missing. Then I pushed the subject and finally was told I could file an incident report & mangement would call me. I still haven’t heard back from management.

The worst part of this trip was , we had purchased a case of water bottles. Because the bathroom door was so heavy, we used it to keep the bathroom door open. On the day of checkout, we were planning to leave the unused water bottle in the hotel. We packed our belongings. All our luggage were on the luggage cart, room was cleared and checked before we left the room. Again, we left the case of water bottles on the floor in the restroom. I scanned the entire hotel room to make sure we didn’t forget anything. My husband did the same- both of us did not touch the water bottles on the floor. We then closed the hotel door, walked through it the hallway, tons of housekeeping staff were already cleaning rooms. We (myself, husband and kids) took the elevator down to the garage to unload. My son then asked for water and realized we didn’t have any with us so I said, let me go back to the hotel room to grab a few waters we left behind and then I’ll check out afterwards. I get back to the hotel room, used our room key to get in (because again, it’s still working because we haven’t checked out yet). What do I see and notice ? The water bottles that were on the floor when we left the hotel room, was now sitting on the bathroom counter. This visibily tells me someone came directly into our room after we took off to the garage and checked our room and moved things around (particularly the water bottles). Again, my husband and I confirmed we both didn’t touch the water bottles and left them on the floor. This was scary and odd.

We are dedicated Hyatt members and have had such great experience with Hyatt but this on near Disney needs major work including management and staff. What a nightmare of a stay , we won’t be staying here anymore. Not worth the points or money.

This hotel is always accommodating and always very clean. Love the pool. Loved the view and the people who work there are great.