Hotel Bonampak

Hotels
Independent
9 (119 reviews)
Av. Bonampak Mz. 9 L 1-01 Int. 225 S.M., Cancun, QROO, 77500 , Cancun , MX

Facilities

Free WiFi
24-hour front desk
Garden
Luggage storage
Elevator
Safe-deposit box at front desk
Smoke-free property
Grocery/convenience store
Tours/ticket assistance
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Well maintained property
Clean
Inexpensive
Cons:
Noise from maintenance
Limited hot water
Lack of refrigerator in rooms
Basic breakfast options

Categories

Cleanliness
8.71
Mentioned as very clean but with some complaints about issues such as lack of hot water.
Service
9.68
Generally positive, but one review described staff as rude, balanced by multiple praises for polite service.
Location
9.72
Well-located with easy access to restaurants and attractions.
Room Quality
8.17
Room quality negatively affected by noise issues and lack of amenities like a refrigerator.
Amenities
8.7
Basic amenities provided, but some guests felt more could be offered (e.g., better breakfast options).
Value for Money
9.16
Inexpensive for what is offered, though some reviews hint at overpriced expectations.
Food and Beverage
8.21
Basic breakfast could be improved with more variety.
Overall Experience
9.68
Overall a great experience for many, despite some critical feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:35

Property Description

Discover the perfect blend of comfort and convenience at Hotel Bonampak, your ideal retreat in the heart of Cancun.

Recreation Amenities
Unwind by our inviting outdoor pool or stroll through our beautifully manicured garden, providing the perfect backdrop for relaxation.

Modern Comforts
Enjoy our 80 air-conditioned rooms featuring LCD televisions and free Wi-Fi. Each room is equipped with all the necessities for a stress-free stay, including complimentary toiletries and hair dryers.

Exceptional Service
Our dedicated 24-hour front desk is here to assist you, along with luggage storage and safety deposit services. Complimentary self-parking makes accessing the area simple and convenient.

Immerse yourself in the vibrant culture of Cancun—book your stay at Hotel Bonampak today!

Important information:

  • Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Food & Beverage

    No alcohol allowed onsite

See all policies

Location

Guest Reviews

9
Based on 119 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.72
Room Quality: 8.17
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 8.21
Overall Experience: 9.68
D
David
10
Pros:

Clean, friendly, and convenient

2025-10-01 via Nuitee
R
Russell family
10
Pros:

Hotel Bobampak is a great hotel. The staff are friendly and the property is well maintained. It is well located and priced right. It has easy access to restaurants. The pool is very nice. I have been there several times. The only criticism that I have is that the rooms do not have a refrigerator. Otherwise, this is a nice place.

2025-09-26 via Nuitee
D
Deborah
8
Pros:

Very clean and quiet. The only complaint I would have is there was hardly any hot water in the shower.

2025-09-09 via Nuitee
C
Carlos
10
Pros:

Cleanness' &quiet

2025-08-14 via Nuitee
J
Jose
10
Pros:

Muy buen ubicación, camas cómodas por el precio, una excelente opción

2025-08-13 via Nuitee
V
Verified traveler
2
LIARS, THIEVES and RUDE
Pros:

I travel a lot to countries all over the world. This was in my top 2 of the WORST places I have stayed in overall experience. I'll keep this short. I paid for 3 nights through Hotels.com. Upon arrival, I noticed numerous employees lingering in the lobby. Although the building has 80 rooms, the gave me a room above the lobby area. They proceeded to sporadically do very loud maintenance/construction, in between just standing around, then bang on walls and pipes for 20 min.. repeat for 2 days... I asked why they did not disclose this LOUD maintenance issue. I informed them, it was just far too much noise and an extremely uncomfortable establishment. They offered to reimburse me for my 3rd night, so, I paid for other accommodations and vacated. They then refused to credit my account. It's all in writing thru Whatsapp. There is much more to add, but I know long reviews get skipped over. Please heed my warnings about this place and do not give them your money, business or your precious time. Hotels.com spoke with them also and Hotel Bonampak refused to issue the refund. In addition, it is it is overpriced for comparables in the downtown area. I failed to do enough research. I hope this helps others. Cancun is beautiful. This place and these people are horrible.

2025-08-12 via Nuitee
S
SUSANA family_with_children
10
Pros:

The place was quite and services was excellent. The employees were very polite with guests.

2025-07-27 via Nuitee
J
Joy
8
Pros:

Inexpensive

2025-07-25 via Nuitee
J
Joy
8
Pros:

It’s an inexpensive choice

2025-07-25 via Nuitee
M
Maricela
10
Pros:

Good hotel

2025-07-22 via Nuitee
I
Iselen family_with_children
8
Pros:

It's an appropriate hotel if you you're looking for visiting some places in Cancun and dinning out. Not for all inclusive hotel desire. Location is perfect. Around you cam find some good restaurants, Plaza America Mall. Oxxo downstairs. Actually we had a great time in Cancun.
Cons: Basic Breakfast could be better. Sugest fruits, fresh bread and pastries. Expresso Caffe

2025-07-11 via Nuitee
S
Steve
10
Pros:

Very clean. Comfortable beds. Friendly staff. Lots of restaurants and shopping within walking distance. A great hotel in my opinion. If you are not into the hotel zone, this is the place to stay.

2025-06-22 via Nuitee
J
Javier
10
Pros:

Great location and amenities.

2025-06-21 via Nuitee
E
Elsa Saint partner
8
Pros:

We only stayed one night as it was quick trip. They let us check in early no extra charge. The only down side was room felt hot even with a/c on. But it was clean.

2025-06-15 via Nuitee
H
Hiram family_with_children
10
Pros:

Always great! Keep coming back every year!

2025-06-04 via Nuitee
M
Maureen
8
Pros:

Nice hotel cause you cross the street to enjoy 3 great restaurants..Indian, this and a salad place that was great. Rate seemed a bit high but no taxis for food and big room.

2025-05-20 via Nuitee
A
Antonio
10
Second Stay — Still a Great Value
Pros:

Hotel Bonampak is a solid choice for travelers looking for a clean, comfortable, and no-frills stay in Cancun. This was my second time staying here, and it didn’t disappoint.

The rooms are simple but nicely maintained, with comfortable beds and just enough amenities to make your stay pleasant. The open-air lobby and pool area are the real highlights — spacious, relaxing, and give the hotel a breezy, tropical feel that’s hard to find at this price point.

The free breakfast is very basic (think cereal, pastries, juice, and coffee), but it’s enough to get your day started. The staff is always friendly and welcoming, which really adds to the experience.

Location is another plus. There are several good restaurants within walking distance, and an Oxxo, café, and pharmacy are right next door for anything you need.

If you’re looking for affordable comfort without the resort glitz, Hotel Bonampak is a great option. I’d definitely stay here again.

2025-05-14 via Nuitee
H
Hermilo partner
10
Pros:

Staff was wonderful.

2025-04-30 via Nuitee
J
Joy
10
Pros:

I enjoy staying there

2025-04-22 via Nuitee
S
Susan
6
Pros:

It would be nice if the rooms had a coffee maker and refrigerator.

Didn't see any on property parking.

2025-04-03 via Nuitee