El Portal De San Lázaro

Hotels
9.4 (566 reviews)
Pasaje Violín 107 - Barrio de San Lazaro , Arequipa , pe

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
Laundry
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Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Some service issues
Cold showers
Noisy rooms in the morning

Categories

Cleanliness
9.43
Several reviews highlight the hotel as very clean and well-maintained.
Service
9.4
Most reviews mention friendly staff, though some indicate lack of attentiveness at times.
Location
9.94
The location is frequently praised as excellent, perfect for exploring the city.
Room Quality
8.89
Room quality is generally rated as good, though some comments mention rooms could be larger.
Amenities
8.92
Amenities like the breakfast on the terrace received positive feedback.
Value for Money
9.38
Guests feel they received good value considering the price.
Food and Beverage
9.43
Breakfast is appreciated for its quality and variety, although some criticized the shower setup.
Overall Experience
9.8
Overall, guests had a very positive experience and recommended the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:01

Property Description

Convenient Location
Just 4 minutes from Arequipa's main square, El Portal De San Lázaro provides a central base for exploring the city.

Comfortable Accommodation
Enjoy well-equipped rooms with private bathrooms, flat-screen TVs, and some with balconies, plus complimentary breakfast and free WiFi.

Great Amenities
Indulge in local cuisine at the on-site restaurant and bar, take advantage of room service, and explore the gift shop. The 24-hour front desk offers various services for a hassle-free stay.

To experience the charm of Arequipa with ease and comfort, book your stay at El Portal De San Lázaro today.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IGV), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AQP

Location

Guest Reviews

9.4
Based on 566 reviews
Cleanliness: 9.43
Service: 9.4
Location: 9.94
Room Quality: 8.89
Amenities: 8.92
Value for Money: 9.38
Food and Beverage: 9.43
Overall Experience: 9.8
A
Andrea • couple • es
7
Pros:

Muy buena ubicación, con personal muy atento y amable. Sitio muy bonito, con estancias muy agradables.

2026-09-12 • via Nuitee
L
LaiaSN • solo_traveller • es
8
2026-09-12 • via Nuitee
C
Cornelia • couple • de
7
Pros:

Sehr schönes Hotel in zentraler Lage mit leckerem Frühstück.

Cons:

Wir hatten ein 3 Bettzimmer im Parterre, das ungemütlich und sehr dunkel war. Dafür einfach zu teuer. Obacht mit der Zimmerauswahl!

2026-09-12 • via Nuitee
J
Jan • solo_traveller • nl
9
Pros:

Wat een fantastisch hotel.

Personeel was perfect en ook het ontbijt. Daarnaast is het qua prijs/kwaliteit een van de beste plekken waar ik ooit ben verbleven.

Tijdens de driedaagse colca tour mogen we spullen achterlaten wat ook een fijne service is.

Het hotel is ook heel schoon.

Het is een 10 als onderstaande punten worden aangepakt.

Cons:

De badkamer bleef heel vochtig waardoor de spiegel de rest van de dag praktisch onbruikbaar was na het douchen .

Verder liep het water (zowel douche als wastafel) niet goed weg.

2026-09-06 • via Nuitee
D
Dr. Lukas • solo_traveller • at
9
Nice Place to stay in Arequipa
Pros:

Great breakfast with nice view of the surroundings. Only steps away of the City Center.

Cons:

The rooms were cold as mentioned from others, but we did sleep well, so it really was ok!

2026-09-06 • via Nuitee
L
Lena • solo_traveller • de
7
Pros:

Die Aussicht beim Frühstück ist sehr schön.

Cons:

Leider war das Zimmer sehr klein und das Bett sehr unbequem. Außerdem war unser Zimmer zur Hauptstraße hin gelegen und daher war es sehr laut.

2026-09-06 • via Nuitee
E
Eimy • couple • pe
9
2026-09-04 • via Nuitee
A
alessio • solo_traveller • it
9
Pros:

Ottima posizione, hotel molto bello.

Cons:

Non c'è ascensore per i piani superiori

2026-09-03 • via Nuitee
C
CATHIE • family_with_children • fr
9
Confort et modernité
Pros:

Situation géographique top au calme et dans le quartier Miraflores. Accueil 24h/24 à l'entrée de l'immeuble. Appartement moderne, confortable. Il faut prévoir le paiement en liquide et une personne viendra le chercher à la fin de votre séjour.

Cons:

La piscine est au dernier étage de l'immeuble et elle était en travaux. Dans l'appartement, vous trouverez une machine à laver le linge mais pas de 1ère pastille ( ou produit) pour ce lave-linge et pas d'étendage.

2026-09-02 • via Nuitee
M
Monika • couple • pl
10
2026-09-01 • via Nuitee
M
Marta • couple • it
8
Pros:

Struttura splendida che si affaccia su un incantevole patio
Colazione nella norma all ultimo piano

Cons:

Camera un po piccola

2026-08-30 • via Nuitee
A
Alphonse • couple • nl
9
Perfect verblijf op een zeer goede locatie.
Pros:

Zeer vriendelijk personeel en zowel de kamer als de gemeenschappelijke ruimtes werden zeer netjes onderhouden en schoongemaakt. Locatie is perfect voor het verkennen van Arequipa te voet.

Cons:

Het matras was erg hard, maar ondanks dat toch goed geslapen.

2026-08-29 • via Nuitee
C
Caterina • couple • it
10
Pros:

La experiencia en casa de José Luis y Pilar fue realmente maravillosa. ¡Nos recibieron con muchísimo cariño en su familia y nos permitieron descubrir los sabores auténticos de su isla, preparados con tanto amor por Pilar, una cocinera excepcional!
La habitación era preciosa, cuidada en cada detalle y muy acogedora, con una vista al lago simplemente espectacular.
Estamos muy agradecidos por haber tenido la oportunidad de vivir esta experiencia, conocer a José Luis, Pilar y su familia, y compartir con ellos un momento tan especial. Son personas maravillosas que, sin duda, llevaremos siempre en nuestros corazones.

2026-08-28 • via Nuitee
V
van Wijngaarden • extended_group • nl
8
2026-08-25 • via Nuitee
A
Antonio • couple • it
1
If hell had a name, it would be El Portal de San Lázaro.
Pros:

The central location and the breakfast served on the fourth floor with a view.

Cons:

The room was cold and damp, with no heating at all, and hot water was practically unavailable during our stay. The bathroom was particularly disappointing: the sink did not drain properly and the shower was clogged. The room itself was also quite impractical, with old-fashioned furniture, limited usable space, and no proper wardrobe to store clothes. Overall, the level of comfort was far below what one would reasonably expect from a hotel.

2026-08-22 • via Nuitee
L
Louis • couple • fr
10
Je recommande !
Pros:

Le personnel était adorable, le petit déjeuner vraiment délicieux, et pour le prix l’hôtel est vraiment un super plan !

Cons:

L’emplacement est légèrement excentré, et la chambre était un peu bruyante mais rien d’embêtant. On a eu un peu froid… avant de se rendre compte qu’on a dormi la fenêtre ouverte.

2026-08-22 • via Nuitee
E
Enrico • solo_traveller • it
9
2026-08-19 • via Nuitee
M
Marco925 • solo_traveller • it
7
Pros:

Hotel in una posizione ottima, la zona è tranquilla e a due passi dal centro. Lo staff è gentilissimo, e la struttura è quella della classica casa coloniale. Colazione buona in terrazzo molto panoramico. Camere ampie e in generale buone.

Cons:

Lo scarico del water va migliorato, e la richiesta di gettare la carta in un cestino lascia davvero a desiderare.

2026-08-18 • via Nuitee
M
Marina • couple • br
10
Dias incríveis em Arequipa
Pros:

Atendimento impecável da Vanessa que foi atenciosa e dedicada em todos os momentos. Instalações muito boas com um chuveiro incrível.

2026-08-17 • via Nuitee
A
Aurélia • family_with_children • fr
9
Pros:

Hôtel avec beaucoup de charme, proche de la place principale d'Arequipa, idéal pour visiter la ville. Bon petit déjeuner dans un cadre agréable.

Cons:

Un peu froid dans les chambres

2026-08-17 • via Nuitee