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Facilities
Property facilities
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Non-smoking rooms
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Room service
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Terrace
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Luggage storage
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Safety deposit box
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Tour desk
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Ironing service
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Convenient Location
Just 4 minutes from Arequipa's main square, El Portal De San Lázaro provides a central base for exploring the city.
Comfortable Accommodation
Enjoy well-equipped rooms with private bathrooms, flat-screen TVs, and some with balconies, plus complimentary breakfast and free WiFi.
Great Amenities
Indulge in local cuisine at the on-site restaurant and bar, take advantage of room service, and explore the gift shop. The 24-hour front desk offers various services for a hassle-free stay.
To experience the charm of Arequipa with ease and comfort, book your stay at El Portal De San Lázaro today.
Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IGV), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
Location
Guest Reviews
Bel hôtel , chambre correcte
Breakfast on the rooftop, location in the center.
Rooms are a bit dark and outdated.
Great location, staff was very nice and welcoming
Los ambientes del hotel
Todo estuvo bien
Muy bonito. Y acogedor. El personal muy amable
Deberían evaluar modernizar los baños
Os funcionários foram muito solícitos, a limpeza foi impecável e a localização era excelente.
Great location. The room is ok , basic but can’t ask for more for the price really . Cold showers everyday as never managed to get it warm even when I only had the hot tap running .
Breakfast on the terrace overlooking the volcano was nice .
The staff weren’t too friendly, literally only got a hello and goodbye from them
The whole stay . Even when I asked questions about directions to places or recommendations they didn’t seem interested so I just used Google .
You have to ring the doorbell every time you come back , which was fine most of the times but one evening we came back around midnight and the receptionist was asleep , we could see her through the window . We stood outside in the cold for about 20 mins .
The shower never got warm
This was a great hotel. The Staff were very friendly, Rooms were clean and breakfest buffet was decent with a great rooftop view.
This is a cute, boutique hotel. The sunsets are amazing. The top floor used for breakfast has an amazing view of the city. The staff were great. Breakfast was ample.
There's a little drain located right under the main entrance door, so you may get wet feet/shoes before you enter the building if you don't see it. I thought it was odd, the first thing that came to my mind was whether it was sewer water.. Our room was next to a room where the light was on all night and they watched the local news loudly at 5 AM. We thought this might be a staff room.
Le personnel (mention spéciale à Patricia 😍) incroyable, super sympathique adorable, toujours là pour nous aider, merci !
Petit-déjeuner sur la terrasse (ou à emporter si on part avant l'horaire).
Les lieux hyper propres, la literie super confortable.
La douche résonne et la grille d'évacuation est trop petite.
Seguro1
La habitación demasiado pequeña y estrecha, muy incómoda
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