El Portal De San Lázaro

Hotels
9.4 (481 reviews)
Pasaje Violín 107 - Barrio de San Lazaro , Arequipa , pe

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Room service
Terrace
Luggage storage
Safety deposit box
Tour desk
Ironing service
Massage services
Packed lunches
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Some service issues
Cold showers
Noisy rooms in the morning

Categories

Cleanliness
9.43
Several reviews highlight the hotel as very clean and well-maintained.
Service
9.4
Most reviews mention friendly staff, though some indicate lack of attentiveness at times.
Location
9.94
The location is frequently praised as excellent, perfect for exploring the city.
Room Quality
8.89
Room quality is generally rated as good, though some comments mention rooms could be larger.
Amenities
8.92
Amenities like the breakfast on the terrace received positive feedback.
Value for Money
9.38
Guests feel they received good value considering the price.
Food and Beverage
9.43
Breakfast is appreciated for its quality and variety, although some criticized the shower setup.
Overall Experience
9.8
Overall, guests had a very positive experience and recommended the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:01

Property Description

Convenient Location
Just 4 minutes from Arequipa's main square, El Portal De San Lázaro provides a central base for exploring the city.

Comfortable Accommodation
Enjoy well-equipped rooms with private bathrooms, flat-screen TVs, and some with balconies, plus complimentary breakfast and free WiFi.

Great Amenities
Indulge in local cuisine at the on-site restaurant and bar, take advantage of room service, and explore the gift shop. The 24-hour front desk offers various services for a hassle-free stay.

To experience the charm of Arequipa with ease and comfort, book your stay at El Portal De San Lázaro today.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IGV), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AQP

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 481 reviews
Cleanliness: 9.43
Service: 9.4
Location: 9.94
Room Quality: 8.89
Amenities: 8.92
Value for Money: 9.38
Food and Beverage: 9.43
Overall Experience: 9.8
L
Laura • extended_group • gb
10
Great accommodating hotel. Staff sorted packed lunches instead of breakfast and stored our bags
Pros:

They provided us a packed lunch when we couldn’t make breakfast and stored our bags for us

2026-04-11 • via Nuitee
K
Karina • couple • de
10
Absolut empfehlenswert!
Pros:

Sehr ruhige Lage und dennoch nah am Zentrum, verschiedene gemütliche Sitzgelegen im Innenhof und auf den Terrassen, das beste Frühstück, das wir in Peru bisher hatten, supernettes und professionelles Personal

2026-04-10 • via Nuitee
D
Daniella • couple • gb
9
Beautiful and comfortable location
Pros:

It was a beautiful location in the historical part of the city. After some uncomfortable dilemmas, I couldn’t praise the staff for their helpfulness

Cons:

N.A

2026-04-09 • via Nuitee
C
Carsten • family_with_children • de
9
Pros:

Das Personal war sehr freundlich, die Unterkunft gut gelegen.

Cons:

---

2026-04-08 • via Nuitee
L
Laura • extended_group • co
8
2026-04-08 • via Nuitee
W
Wilson • extended_group • ca
9
Recommended
Pros:

Location is great. The room is clean and the staffs are very polite and helpful.

Cons:

The toilet was a lil bit small. I got a room on the first floor.

2026-04-07 • via Nuitee
M
MRobertC • family_with_children • ro
10
2026-04-07 • via Nuitee
M
MRobertC • family_with_children • ro
9
Great stay in Arequipa
Pros:

Everything

Cons:

-

2026-04-04 • via Nuitee
J
Julia • family_with_children • de
8
Cons:

Die Betten waren sehr hart.

2026-03-30 • via Nuitee
F
Francois • couple • ca
10
Perfecto!
2026-03-27 • via Nuitee
L
Lara • couple • es
9
Molt bé.
Pros:

Es bonic, esta a 10 min del centre.
El personal es molt amable, vam comprar llet vegetal i ens la guardaven per els nostres esmorzars. Ens van preparar esmorzar per endur quan teniem excursio que matinavem.

Cons:

Potser que quan hi ha gent a la terrassa s'escolta tot, però vam demanar silenci i la gent de l'hotel els va fer parlar més fluix.

2026-03-27 • via Nuitee
R
rafico • family_with_children • es
10
Pros:

Todo pero el desayuno y el personal fantásticos

Cons:

Nada

2026-03-27 • via Nuitee
M
María • extended_group • es
8
Bien
Pros:

El personal sin duda fue muy amable, tuvimos un inconveniente con nuestro vuelo y volvimos para ver si podíamos dejar las maletas hasta por la tarde y no hubo ningún problema.
La habitación era amplia y cómoda y estaba limpia.

Cons:

El problema de la ducha es que se sale el agua por todos los lados y en nuestro caso tres personas, pues se queda todo muy mojado.
Tampoco hay ningún tipo de calefacción para el frío

2026-03-24 • via Nuitee
I
Ingrid • family_with_children • us
10
Awesome stay in beautiful Arequipa
Pros:

Having breakfast with a view of the volcanoes
The staff is kind and helpful
Very clean
Great Wi-Fi

2026-03-22 • via Nuitee
C
Christoph • couple • de
9
2026-03-18 • via Nuitee
K
Katie • couple • gb
10
Best hotel in Peru
Pros:

A beautiful oasis. The decor and courtyards were very tasteful.
A peaceful setting .
The staff were very helpful
Breakfast was very good

Cons:

Nothing

2026-03-04 • via Nuitee
G
GABRIELA • solo_traveller • pe
7
2026-03-03 • via Nuitee
D
de La Faire • solo_traveller • fr
8
Pros:

Personnel adorable
Chambre calme

Cons:

Petit déjeuner moyen

2026-02-27 • via Nuitee
I
illiana • couple • re
10
Pros:

Bel hôtel , chambre correcte

2026-02-14 • via Nuitee
J
J.C. • solo_traveller • it
7
Good location and rooftop breakfast
Pros:

Breakfast on the rooftop, location in the center.

Cons:

Rooms are a bit dark and outdated.

2026-02-08 • via Nuitee