El Portal De San Lázaro

Hotels
9.4 (537 reviews)
Pasaje Violín 107 - Barrio de San Lazaro , Arequipa , pe

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Some service issues
Cold showers
Noisy rooms in the morning

Categories

Cleanliness
9.43
Several reviews highlight the hotel as very clean and well-maintained.
Service
9.4
Most reviews mention friendly staff, though some indicate lack of attentiveness at times.
Location
9.94
The location is frequently praised as excellent, perfect for exploring the city.
Room Quality
8.89
Room quality is generally rated as good, though some comments mention rooms could be larger.
Amenities
8.92
Amenities like the breakfast on the terrace received positive feedback.
Value for Money
9.38
Guests feel they received good value considering the price.
Food and Beverage
9.43
Breakfast is appreciated for its quality and variety, although some criticized the shower setup.
Overall Experience
9.8
Overall, guests had a very positive experience and recommended the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:01

Property Description

Convenient Location
Just 4 minutes from Arequipa's main square, El Portal De San Lázaro provides a central base for exploring the city.

Comfortable Accommodation
Enjoy well-equipped rooms with private bathrooms, flat-screen TVs, and some with balconies, plus complimentary breakfast and free WiFi.

Great Amenities
Indulge in local cuisine at the on-site restaurant and bar, take advantage of room service, and explore the gift shop. The 24-hour front desk offers various services for a hassle-free stay.

To experience the charm of Arequipa with ease and comfort, book your stay at El Portal De San Lázaro today.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IGV), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AQP

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 537 reviews
Cleanliness: 9.43
Service: 9.4
Location: 9.94
Room Quality: 8.89
Amenities: 8.92
Value for Money: 9.38
Food and Beverage: 9.43
Overall Experience: 9.8
M
Macarena • extended_group • es
6
Bien ubicado
Pros:

La ubicación

Cons:

La habitación oscura en planta baja y sin calefacción

2026-08-08 • via Nuitee
E
Edoardo • extended_group • it
10
2026-08-06 • via Nuitee
A
ANTONIO • solo_traveller • pe
7
2026-08-04 • via Nuitee
S
Sem • couple • nl
9
Pros:

Heel vriendelijk personeel, heerlijk ontbijt op een zonnig dakterras, prima locatie en comfortabele ruime kamers.

Cons:

We zouden aanraden de wasservice niet te gebruiken. Dit wordt door een externe partij uitgevoerd, waardoor je een hele hoge prijs betaald (15 sole per kg, in de rest van het land betaalden we 5-8 sole per kg). Daarnaast kwamen onze witte shirts met allemaal gele vlekken terug, en was de wasserette helaas niet ontvankelijk om daar wat aan te doen.

2026-08-03 • via Nuitee
T
Thomas • solo_traveller • de
7
2026-08-02 • via Nuitee
J
Jens • solo_traveller • de
9
Pros:

Personal sehr freundlich und hilfsbereit

2026-07-21 • via Nuitee
B
Becky • couple • gb
9
Pros:

Friendly staff, good location

Cons:

N/A

2026-07-19 • via Nuitee
S
Svetlana • extended_group • de
10
Sauber, freundlich, gut gelegen!
Pros:

Sehr saubere und gemütliche Zimmer, sowie freundliche Mitarbeitende. Außerdem bekommt man ein Lunchpaket mit, wenn man eher auschecken muss.

2026-07-17 • via Nuitee
C
Colin • couple • fr
9
2026-07-16 • via Nuitee
A
Andrés • couple • es
7
2026-07-16 • via Nuitee
D
Dirk • family_with_children • de
8
2026-07-16 • via Nuitee
C
Colin • couple • fr
9
2026-07-16 • via Nuitee
F
Frank • couple • es
9
Ich würde wiederkommen, Preis-Leistungs-Verhältnis top
Pros:

Das Preis-Leistungs-Verhältnis stimmt absolut. Die Lage ist super. Sehr freundliches Personal. Frühstück nichts außergewöhnliches, aber völlig in Ordnung für den Preis. Bett sehr groß und bequem.

Cons:

Ich würde das nächste Mal um ein Zimmer in den oberen Stockwerken bitten. Wir hatten ein Zimmer im Erdgeschoss, das war doch sehr dunkel und dadurch nicht so hell/freundlich, wie nach den Fotos erwartet. Aber letztlich spielt das beim Schlafen auch keine große Rolle.

2026-07-15 • via Nuitee
S
shenaaz • solo_traveller • za
7
If you looking to get a good breakfast before you start your day, go outside.
Cons:

Breakfast was not good, unorganized and not much to offer.

2026-07-12 • via Nuitee
D
Davide • couple • it
10
2026-07-11 • via Nuitee
L
LAURENCE • family_with_children • fr
10
Pros:

L’accueil l’eau chaude

Cons:

Une des réceptionnistes ne comprend pas l’anglais
La communication était difficile avec elle
Mais elle est adorable et Google translate nous a sauvé

2026-07-10 • via Nuitee
E
Elien • couple • be
9
Super verblijf hier gehad goede locatie en lekker ontbijt
Pros:

Super vriendelijk personeel en altijd iemand beschikbaar om te helpen! Heel proper ooo allemaal en fijne locatie

Cons:

Niets

2026-07-09 • via Nuitee
I
Iwo • couple • pl
10
Pros:

Bardzo miła obsługa, przechowali nam bagaże, pozwolili skorzystać z łazienki po wymeldowaniu. Po kilku dniach mycia w zimnej wodzie, ciepła woda była cenna. Bardzo dobrze działał internet. Dostaliśmy śniadanie na drogę. Było bardzo czysto. Byliśmy bardzo zadowoleni ☺️

2026-07-09 • via Nuitee
L
Lucie • couple • cz
9
2026-07-08 • via Nuitee
M
Morales • couple • pe
8
2026-07-06 • via Nuitee