Heybear Capsule Hotel

I stayed for three nights, and during two of the days, serious problems occurred but there was no help at all.

On the first night, the air conditioner was broken. The capsule was as hot as a coffin. I asked for help, but no one responded. I tried to reach the hotel staff through Expedia — I’m not sure if they didn’t notice or just ignored it — but there was no reply until around three in the morning. By then, I had already gone with other guests to spend the night at a nearby internet café. The hotel refused to give a refund and only said they would offer me a one-night voucher for future use. But I have no idea when I’ll visit Taipei again, and in the end, I didn’t even know how to receive the voucher — so it just ended without any result.

Once might be an accident, but twice isn’t. On the second night, I changed to another capsule, but on the third night, the machine inside kept making strange “tapping” sounds from time to time. I couldn’t sleep at all. Again, no one replied until three in the morning. Luckily, I had my NC head phone but the sleep can't be good with the hurge head-phone attached.

I can only say I a luck that there are no fire incident from the broken capsule.

I am so afraid.

Clean and accessible

Some pods smell really new, it would be nice if that smell can be improved a bit.

This capsule hotel is perfectly located as it’s right across the street from the subway station, making it incredibly convenient. The bus network to Taipei is also amazingly frequent and easy to access right in front of the subway entrance. It's next to SanHe Night Market and surrounded by famous local food vendors in Sanchong, making this place a paradise for food lovers. The hotel is great value for money given its prime location, accessibility, and facilities. One thing I wish I knew prior to check-in was to bring a towel as it’s not provided.

Great stay

Cool experience staying in the capsule. The main downside compared to a traditional hostel is that I didn't see my roommates at all - everyone gets into their capsule and there's little interaction. It could have just been the people that were there at that time, but I think a capsule is great if you're looking for privacy and not so good if you're looking to interact with fellow travellers. The common area was fine, with a decent view. Bathrooms were big. The lockers are not in the room, which is a bit of a pain, but not a major issue. Right across from an MRT station. Good value.

It's to try this capsule cabin, it had the privacy of sleep and it's cool inside, unfortunately, the tv isn't working and the door won't lock well, overall it's a good place for solo travelers.

the capsules are quiet unique in Taipei

Really great beds in a really great neighborhood in 新北市. Capsules provide privacy and are convenient. Tons to do around the property.

Broken washing machines

A few problems with electronic key card system(took like a minute to unlock bed), but was very comfy and staff was very nice. Capsule had a lot of privacy

The location is very convenient. Only 5 mnt walk across from Taipei Bridge MRT. There is 7/11 that open 24h behind the train station. But hey bear also sells tooth brush, small towel, and instant noodle for very cheap price at the front desk. Imo, they could give the small towel, tooth brush and tooth paste as a welcome kit.
Its also near Sanhe night market that open at 6pm.
The staffs Friendly. They available between 10am-8pm. You can ask them to keep your luggage if you need to roam the city before you check in at 3. They have locker that can fit a carry on and a small back pack. So if you have big suitcase, you have to either leave it near the locker area or put it by your capsule.
The wash room (shower&toilet) can use a little cleaning and good ventilation. The walls and ceiling very dusty. Since its a communal shower. The smell linger for a while if someone took a dump. Other than that, everything else is clean. Water pressure is good. They provide shampoo and body wash on each shower.
The bed, pillow and blanket are comfy and clean. Door to the room need to to be greased. It creaks everytime someone in and out.
Dining area is clean. It has microwave and hot/cold water dispenser. It also has coin washer and dryer. But the washer was broken during my stay.
Overall my stay in hey bear was a pleasant. Definitely will go back if i visit Taipei again.

Very close to metro , and nice food option around .. easy check in and check out with nice staff members

I like capsule hotels. This one had everything I need especially a microwave which most hostel neglect to have nowadays. Capsule need a deep cleaning, safe never work and toilets and showers where not cleaned during my 2 days there (it's seems like it). Still overall it was a good stay I'd recommend

The capsules were nice and clean. My complaint is that the bathrooms were not clean. Tiles were dirty! Every surface in the bathroom was dirty. The toilets also do NOT allow you to flush toilet paper, which is really gross, so you have to throw your used toilet paper in the garbage. No bidets in the toilets either. Music was maddening. Fun experience but definitely not for someone who needs things very clean.

Good ,cozy, and clean. I would to recommend this hostel. And I will return again.

Location is close to a night market, many local food in this area, on same building of This hostel, has a super market at B2, Only think is that when check, luggage can only store till 6pm. After that will be charge. Although it won’t affect me but still find that for ppl has a late night flight may has some issue, safe box in capsule is not working, capsule has a tv but very difficult to use, try to ask the counter staff but sound not very willing to teach me.

I like how quite it is, clean and close to train stop, I recommend it.
It was my first hostle experience and it was pleasant

Hotel was clean, the check-in and check-out processes were easy, and the guests were polite. The capsule doors are unfortunately very thin and noisy; the hotel staff recommended keeping valuables in the lockers instead of in the capsules! Note that you will hear each time someone enters the shared room and each time a capsule is opened and closed. However, for the price that I paid (~500 NT for a night), I was satisfied with the value.

Obviously this is not a 5 star hotel, but for what you're paying it is an amazing bang for the buck. It's only a little bit more expensive than a hostel but you're getting complete privacy while you're sleeping. If you don't need all the amenities of a private hotel room, you might as well stay at a capsule hotel like Heybear and save some money on your trip.