Hotel Chicago West Loop, SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
7.8 (1477 reviews)
1622 W Jackson Blvd , Chicago , US
+1 312-243-2900

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
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Review Highlights

Pros:
Clean and comfortable
Good location
Friendly staff
Cons:
Limited breakfast choices
Some cleanliness issues
Small rooms

Categories

Cleanliness
7.13
Some reviews pointed out issues with cleanliness, like hair on sheets and concerns about room upkeep.
Service
8.6
Overall, service was frequently praised, despite a few negative experiences.
Location
8.64
Several reviews highlighted the good location, close to venues and accessible.
Room Quality
7.59
Room size and cleanliness received mixed reviews, leading to an average rating.
Amenities
7.62
Amenities were generally appreciated, with some comments on limited options.
Value for Money
8.08
Many found the stay to be worth the price, despite some areas needing improvement.
Food and Beverage
6.63
Breakfast options received criticism for being limited.
Overall Experience
8.1
Many expressed a willingness to return, reflecting a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:51

Property Description

Luxurious Amenities
Hotel Chicago West Loop offers guests a comfortable stay with memory foam mattresses, flat-screen TVs, and convenient coffee machines in every room. Upgrade to a deluxe room for extra space and a cozy seating area.

Convenient Location
Situated in the UIC Medical District and near the United Center, this hotel is perfect for both business and leisure travelers. Explore nearby attractions like Willis Tower and the Chicago Board of Trade Building with ease.

Exceptional Services
Enjoy top-notch services including complimentary WiFi, private parking, and a 24-hour fitness center. The 24-hour front desk ensures that all your needs are met promptly. Book your stay at Hotel Chicago West Loop for a memorable experience.

Important information:

Please note there is a USD 25 self-parking fee per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 39.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.8
Based on 1477 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 6.63
Overall Experience: 8.1
C
CRISTINA • solo_traveller • es
8
2026-10-23 • via Nuitee
M
Michael • solo_traveller • us
7
Cons:

Parking. The app for Parking took to Parking place that did have overnight parking.

2026-10-21 • via Nuitee
B
Ben • solo_traveller • gb
7
2026-10-21 • via Nuitee
I
Isabelle • solo_traveller • fr
4
2026-10-20 • via Nuitee
M
Megan • couple • us
10
2026-10-19 • via Nuitee
M
Murphy • solo_traveller • us
3
Wouldn’t stay again.
Pros:

Location to the United Center.

Cons:

Tiny room, paper-thin walls, incompetent staff

2026-10-18 • via Nuitee
2
21 • solo_traveller • us
7
2026-10-17 • via Nuitee
H
Hugo • couple • mx
8
2026-10-17 • via Nuitee
M
Marcella • couple • us
9
2026-10-17 • via Nuitee
D
Daniel • family_with_children • be
9
Alles wunderbar
Pros:

Freundliches Personal, reibungslose Abwicklung, sauberes Zimmer, TV mit vielen Sportsendern.

2026-10-16 • via Nuitee
W
Wellington • solo_traveller • br
8
Ótimo custo benefício, considerando a média de preços e Chicago!
Pros:

Preço.

Cons:

Café da manhã.

2026-10-15 • via Nuitee
S
Sarah • couple • us
10
2026-10-15 • via Nuitee
C
Cheyenne • couple • us
4
Wouldn’t stay here again
Pros:

Located within walking distance to the united center.

Cons:

Rooms are tiny, zero water pressure in shower, 24/7 coffee area smelt awful and flies around the garbage.

2026-10-14 • via Nuitee
X
Xanare • couple • us
7
2026-10-14 • via Nuitee
S
Shamoria • couple • us
6
It’s somewhere to lay my head for a day
Pros:

I like how close it was to United Center

Cons:

The size of the room

2026-10-13 • via Nuitee
E
Evgenii • solo_traveller • us
8
Pros:

very reliable internet rarely seen in the hotels, old building but decently kept

2026-10-12 • via Nuitee
N
Nikki • couple • us
10
Easy, pleasant, and enjoyable
Pros:

Staff was super helpful and accommodating

2026-10-12 • via Nuitee
S
Samir • solo_traveller • us
6
2026-10-12 • via Nuitee
S
Sefah • couple • us
1
Cons:

I never got my money back.

2026-10-12 • via Nuitee
D
Dan • couple • us
8
Fair price for the area.
Pros:

The location was good. We did a concert that evening at the United Center and it was in walking distance. The hotel was clean, staff were friendly, and we got coffee in the morning to get us started.

2026-10-12 • via Nuitee