Hotel Chicago West Loop, SureStay Collection by Best Western

Hotels
SureStay Collection by Best Western
7.8 (1477 reviews)
1622 W Jackson Blvd , Chicago , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and comfortable
Good location
Friendly staff
Cons:
Limited breakfast choices
Some cleanliness issues
Small rooms

Categories

Cleanliness
7.13
Some reviews pointed out issues with cleanliness, like hair on sheets and concerns about room upkeep.
Service
8.6
Overall, service was frequently praised, despite a few negative experiences.
Location
8.64
Several reviews highlighted the good location, close to venues and accessible.
Room Quality
7.59
Room size and cleanliness received mixed reviews, leading to an average rating.
Amenities
7.62
Amenities were generally appreciated, with some comments on limited options.
Value for Money
8.08
Many found the stay to be worth the price, despite some areas needing improvement.
Food and Beverage
6.63
Breakfast options received criticism for being limited.
Overall Experience
8.1
Many expressed a willingness to return, reflecting a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:51

Property Description

Luxurious Amenities
Hotel Chicago West Loop offers guests a comfortable stay with memory foam mattresses, flat-screen TVs, and convenient coffee machines in every room. Upgrade to a deluxe room for extra space and a cozy seating area.

Convenient Location
Situated in the UIC Medical District and near the United Center, this hotel is perfect for both business and leisure travelers. Explore nearby attractions like Willis Tower and the Chicago Board of Trade Building with ease.

Exceptional Services
Enjoy top-notch services including complimentary WiFi, private parking, and a 24-hour fitness center. The 24-hour front desk ensures that all your needs are met promptly. Book your stay at Hotel Chicago West Loop for a memorable experience.

Important information:

Please note there is a USD 25 self-parking fee per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 39.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 1477 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 6.63
Overall Experience: 8.1
L
Lizbeth Alejandra couple mx
10
2026-09-10 via Nuitee
J
Jenna couple us
6
2026-09-09 via Nuitee
N
Noll Luis couple us
10
Muy cómodo el lugar
Pros:

Todo muy lindo

Cons:

Mejorar un poco con la limpieza, pero buen trabajo

2026-09-08 via Nuitee
P
Pamela solo_traveller us
10
Quick Work Trip
Pros:

Clean, nice room, comfortable bed, and a great location from where I was headed.

Cons:

Nothing that I did not like.

2026-09-07 via Nuitee
C
Chavez solo_traveller us
10
Pros:

Good atmosphere, clean, quite and great location to nearby neighborhood that ain't downtown. 6 minutes walk from the blue and green line that take you to downtown. I love staying here every year I visit Chicago.

2026-09-07 via Nuitee
J
Jonathan solo_traveller us
10
Pros:

Let me check in early

Cons:

smell of the city

2026-09-05 via Nuitee
S
Sierra solo_traveller us
10
2026-09-02 via Nuitee
H
Hannah couple us
9
Such a nice place to stay in a very nice area.
Pros:

Very nice and clean, the workers were very nice and very very helpful, I had car problems and Carlos went out of his way and helped me, I wouldn’t have been able to drive 5 hours home without his help.

Cons:

N/a

2026-09-02 via Nuitee
A
Alexis couple us
7
2026-08-31 via Nuitee
M
Michael solo_traveller us
9
Pros:

Staff were all very accommodating...location is good for Blue line service and also close to the United Center.

Cons:

Not a lot of restaurant food choices within walking distance.

2026-08-30 via Nuitee
C
Charisse solo_traveller us
7
Pros:

My room was clean and comfortable. And most of the staff was really friendly. My favorites were Jean and Abraham.

Cons:

For 2 nights my tv wasn't working. It kept saying it was offline. I was not expecting for most of my stay that I would be sitting in silence unless my phone was charged up for me to watch something on it. When I went downstairs to ask about it I was interrupted before I could finish the question and was not told if they were currently fixing it or how long it would take to fix it.

2026-08-30 via Nuitee
T
Taisha family_with_children us
8
It was great!
Pros:

The Location was perfect

Cons:

The smell when you first walk in the building

2026-08-30 via Nuitee
N
Nicole couple us
10
My stay was very comfortable, my room was just what I needed. Sound proof, I like the security where u had to buz in to
Pros:

Very courteous staff

Cons:

N/a

2026-08-27 via Nuitee
C
Crittendon couple us
9
2026-08-27 via Nuitee
A
Armstrong couple us
5
2026-08-26 via Nuitee
M
Martinez Molina couple us
8
2026-08-23 via Nuitee
C
CARMEN couple us
10
2026-08-21 via Nuitee
W
Watts couple us
9
2026-08-18 via Nuitee
M
Mitchell couple us
10
2026-08-17 via Nuitee
J
Jabari couple us
8
2026-08-17 via Nuitee