Hotel Chicago West Loop, SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
7.8 (1308 reviews)
1622 W Jackson Blvd , Chicago , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and comfortable
Good location
Friendly staff
Cons:
Limited breakfast choices
Some cleanliness issues
Small rooms

Categories

Cleanliness
7.13
Some reviews pointed out issues with cleanliness, like hair on sheets and concerns about room upkeep.
Service
8.6
Overall, service was frequently praised, despite a few negative experiences.
Location
8.64
Several reviews highlighted the good location, close to venues and accessible.
Room Quality
7.59
Room size and cleanliness received mixed reviews, leading to an average rating.
Amenities
7.62
Amenities were generally appreciated, with some comments on limited options.
Value for Money
8.08
Many found the stay to be worth the price, despite some areas needing improvement.
Food and Beverage
6.63
Breakfast options received criticism for being limited.
Overall Experience
8.1
Many expressed a willingness to return, reflecting a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:51

Property Description

Luxurious Amenities
Hotel Chicago West Loop offers guests a comfortable stay with memory foam mattresses, flat-screen TVs, and convenient coffee machines in every room. Upgrade to a deluxe room for extra space and a cozy seating area.

Convenient Location
Situated in the UIC Medical District and near the United Center, this hotel is perfect for both business and leisure travelers. Explore nearby attractions like Willis Tower and the Chicago Board of Trade Building with ease.

Exceptional Services
Enjoy top-notch services including complimentary WiFi, private parking, and a 24-hour fitness center. The 24-hour front desk ensures that all your needs are met promptly. Book your stay at Hotel Chicago West Loop for a memorable experience.

Important information:

Please note there is a USD 25 self-parking fee per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 39.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 1308 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 6.63
Overall Experience: 8.1
N
Nicola • extended_group • gb
8
Nice location for the ice hockey, did the job for a fair price until they charged us $60 for arriving early even though
Pros:

Location and comfortable beds

Cons:

Charged us $30 per room for arriving early - even though the rooms were ready and available. Front desk staff were a bit meh.

2026-01-24 • via Nuitee
E
Emani • family_with_children • us
4
If u can help it book somewhere else.
Pros:

I liked the closeness to target and other stores needed for essential items and food.

Cons:

The customer service wasnt special, the beds were extremely small and uncomfortable, the room personally wasn't in the best condition and the charge of an additional $50 per night in addition to taxes and the room is unnecessary. There should be a Fee for damages listed in the policy that specifies this. So being at the front desk checking in and having to pay an additional $150 out of pocket for damages for a room that was already litterd with damaged items irritated me.

2026-01-23 • via Nuitee
B
Brian • family_with_children • us
6
Cons:

The room smells like hemp weed

2026-01-20 • via Nuitee
Y
Yanitxa • couple • us
10
2026-01-20 • via Nuitee
T
Tyler • couple • us
7
2026-01-20 • via Nuitee
G
Georgios • solo_traveller • us
4
I'd only recommend it to someone who needs to be close to united center
Pros:

I really enjoyed the location of the hotel and how easy os to get around

Cons:

The WiFi never worked

2026-01-19 • via Nuitee
P
Paul • solo_traveller • ie
8
2026-01-19 • via Nuitee
J
joseph • couple • us
5
2026-01-19 • via Nuitee
J
Julie • couple • us
10
2026-01-19 • via Nuitee
J
Jordan • couple • us
6
2026-01-19 • via Nuitee
J
Jennifer • couple • us
8
2026-01-19 • via Nuitee
P
Pamela • solo_traveller • us
1
Pros:

The room was clean

Cons:

I NEVER received my $50 deposit fee back after I checked out and I checked out early 🤷🏽‍♂️

2026-01-19 • via Nuitee
C
Courtney • couple • us
7
Pros:

Smaller rooms. But comfortable beds and very clean rooms! Juice and Coffee available in the Mornings.

Cons:

Got work up at 5am from dogs barking, thin walls. Can hear neighboring rooms. l

2026-01-19 • via Nuitee
B
Barb • couple • us
4
Pros:

The front staff was very nice

Cons:

For the price, the room was very small. The bathroom sink sprayed water when turned on. Water pressure in the shower was bad, no hot water either. There were stains on the sheets. There was hair in the sink and on the bathroom floor.

2026-01-19 • via Nuitee
M
Molly • extended_group • us
6
2026-01-19 • via Nuitee
I
Ioana • extended_group • nl
5
2026-01-19 • via Nuitee
Y
Yoshito • extended_group • jp
8
2026-01-19 • via Nuitee
J
JoAnna • couple • us
6
Overall, property decent for purpose of stay (had to travel with dogs for family event).
Pros:

Front desk staff were friendly and accommodated requests. Affordable pet-friendly was main reason to select this property.

Cons:

Rooms need updated. Furniture/bathroom dorm-like. Water pressure was almost non-existent. Carpeting in halls, stairs worn and needs to be replaced.

2026-01-19 • via Nuitee
A
Ashraf • solo_traveller • us
1
Wrost experience in my entire life staying at a hotel. Hotels in third world countries are much bett
Pros:

I've never been ripped off so badly in my entire life. Booking.com is a scam and Hotel Chicago is a scam. They dont even have drinking water in the hotel.

Cons:

I've never been ripped off so badly in my entire life. Booking.com is a scam and Hotel Chicago is a scam. They dont even have drinking water in the hotel.

2026-01-19 • via Nuitee
K
Kris • solo_traveller • us
4
Pros:

Location was ideal

Cons:

Amenities were terrible: WiFi didn't work the entire time. Breakfast was noon existent as well

2026-01-19 • via Nuitee