Hotel Chicago West Loop, SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
7.8 (1403 reviews)
1622 W Jackson Blvd , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and comfortable
Good location
Friendly staff
Cons:
Limited breakfast choices
Some cleanliness issues
Small rooms

Categories

Cleanliness
7.13
Some reviews pointed out issues with cleanliness, like hair on sheets and concerns about room upkeep.
Service
8.6
Overall, service was frequently praised, despite a few negative experiences.
Location
8.64
Several reviews highlighted the good location, close to venues and accessible.
Room Quality
7.59
Room size and cleanliness received mixed reviews, leading to an average rating.
Amenities
7.62
Amenities were generally appreciated, with some comments on limited options.
Value for Money
8.08
Many found the stay to be worth the price, despite some areas needing improvement.
Food and Beverage
6.63
Breakfast options received criticism for being limited.
Overall Experience
8.1
Many expressed a willingness to return, reflecting a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:51

Property Description

Luxurious Amenities
Hotel Chicago West Loop offers guests a comfortable stay with memory foam mattresses, flat-screen TVs, and convenient coffee machines in every room. Upgrade to a deluxe room for extra space and a cozy seating area.

Convenient Location
Situated in the UIC Medical District and near the United Center, this hotel is perfect for both business and leisure travelers. Explore nearby attractions like Willis Tower and the Chicago Board of Trade Building with ease.

Exceptional Services
Enjoy top-notch services including complimentary WiFi, private parking, and a 24-hour fitness center. The 24-hour front desk ensures that all your needs are met promptly. Book your stay at Hotel Chicago West Loop for a memorable experience.

Important information:

Please note there is a USD 25 self-parking fee per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 39.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 1403 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 6.63
Overall Experience: 8.1
N
Nakia • family_with_children • us
10
2026-06-26 • via Nuitee
J
James • couple • us
9
2026-06-26 • via Nuitee
C
Carolyn • couple • us
10
2026-06-25 • via Nuitee
C
Carolyn • couple • us
10
2026-06-25 • via Nuitee
M
Maria • couple • us
10
2026-06-25 • via Nuitee
C
Catherine • couple • us
9
Easy to find, get checked in, and quiet neighborhood!
Pros:

Abraham was amazing with check in, room was clean, amenities were nice to have

Cons:

Could have used more towels for two people (only two towels, we needed four)

2026-06-25 • via Nuitee
C
Carolyn • couple • us
10
2026-06-25 • via Nuitee
K
Kevin • couple • us
10
Fun and relaxing
Pros:

Everything was kept very nice and the staff was fantastic. They took care of everything we needed.

Cons:

Clean up the dog crap in the parking lot grass I know its not there fault but its every where. A bigger breakfast would be nice

2026-06-23 • via Nuitee
S
Shawna • couple • us
10
Pros:

It was close to a lot of prime locations.

Cons:

The air conditioning was broke in our room, and you had to pay extra for parking. 25 dollars.

2026-06-23 • via Nuitee
R
Rossana • solo_traveller • ar
1
Horrible
Pros:

Es un horrible lugar.

Cons:

Desapareció una bolsa de laundry con ropa de la habitación y el hotel no se hizo cargo. Además son mentirosos porque el manager quedó en comunicarse y no lo hizo.
La habitación es diminuta, falta limpieza, no hay desayuno. Malísima relación calidad precio.

2026-06-23 • via Nuitee
V
Vazquez • couple • us
9
2026-06-21 • via Nuitee
F
Fils • solo_traveller • us
10
2026-06-21 • via Nuitee
N
Neeta • extended_group • in
6
Location
Pros:

Location

Cons:

Rude staff

Limited breakfast option

2026-06-21 • via Nuitee
P
Philippa • solo_traveller • us
9
Pros:

The location is strategic and accessible.

Cons:

Was surprised at the breakfast (more like ight refreshement) offered, it can be better

2026-06-20 • via Nuitee
J
Jacqueline • couple • us
10
2026-06-19 • via Nuitee
R
Raudel • solo_traveller • us
10
Pros:

Cama

Cons:

La ducha.....

2026-06-18 • via Nuitee
B
Boryana • couple • es
4
2026-06-16 • via Nuitee
F
Fatima • couple • us
8
Pros:

Probably the smallest room i’ve ever been in but comes with microwave and fridge which i appreciate. Room was very clean and the area itself was pretty quiet for Chicago so I was able to get good sleep. Booked this for a concert at United Center and it’s a great location for that since it’s such a short walk. Overall not bad.

2026-06-16 • via Nuitee
S
Srinivas • couple • us
10
2026-06-13 • via Nuitee
N
Nina • couple • at
8
Perfekt
Pros:

Lage war super, mit dem Bus direkt vorm Haus bis ins Zentrum. Große Dusche

Cons:

Hat eig alles gepasst

2026-06-11 • via Nuitee