Hotel Chicago West Loop, SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
7.8 (1324 reviews)
1622 W Jackson Blvd , Chicago , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and comfortable
Good location
Friendly staff
Cons:
Limited breakfast choices
Some cleanliness issues
Small rooms

Categories

Cleanliness
7.13
Some reviews pointed out issues with cleanliness, like hair on sheets and concerns about room upkeep.
Service
8.6
Overall, service was frequently praised, despite a few negative experiences.
Location
8.64
Several reviews highlighted the good location, close to venues and accessible.
Room Quality
7.59
Room size and cleanliness received mixed reviews, leading to an average rating.
Amenities
7.62
Amenities were generally appreciated, with some comments on limited options.
Value for Money
8.08
Many found the stay to be worth the price, despite some areas needing improvement.
Food and Beverage
6.63
Breakfast options received criticism for being limited.
Overall Experience
8.1
Many expressed a willingness to return, reflecting a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:51

Property Description

Luxurious Amenities
Hotel Chicago West Loop offers guests a comfortable stay with memory foam mattresses, flat-screen TVs, and convenient coffee machines in every room. Upgrade to a deluxe room for extra space and a cozy seating area.

Convenient Location
Situated in the UIC Medical District and near the United Center, this hotel is perfect for both business and leisure travelers. Explore nearby attractions like Willis Tower and the Chicago Board of Trade Building with ease.

Exceptional Services
Enjoy top-notch services including complimentary WiFi, private parking, and a 24-hour fitness center. The 24-hour front desk ensures that all your needs are met promptly. Book your stay at Hotel Chicago West Loop for a memorable experience.

Important information:

Please note there is a USD 25 self-parking fee per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 39.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 1324 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 6.63
Overall Experience: 8.1
D
Diana • couple • ec
8
Pros:

Está bastante cerca del United Center !!!

2026-03-20 • via Nuitee
J
John H • couple • us
8
Pros:

Excellent location. Pleasant front office staff.
Breakfast was adequate.

2026-03-20 • via Nuitee
C
Cortilius • couple • us
10
Good
Pros:

Happy wife happy life

Cons:

Good

2026-03-20 • via Nuitee
J
Jorge • solo_traveller • us
10
Excellent Service
Pros:

Costumer service

Cons:

None

2026-03-19 • via Nuitee
F
Fennell • family_with_children • us
5
Cons:

The hotel room did not look like the picture that was advertised on booking.com. The hotel room looked very low rated. The shower floor inside the bathroom was dirty. They hotel wanted 100 deposit damage fee fir the two days I was staying there and fir the costs of the room I paid $261 for and there was no complementary breakfast included. It's not what I expected.

2026-03-17 • via Nuitee
R
Rhonda • couple • us
10
Great location and comfortable rooms
Pros:

Location was great for the United center. Didn’t realize breakfast until last day. Was not discussed at check in.

Cons:

Wish more restaurants nearby in walking distance.

2026-03-16 • via Nuitee
G
Gary • solo_traveller • us
5
Convenient and reasonable price.
Pros:

Location close to United Center. Came for the Big Ten basketball tournament. Friendly and responsive staff!

Cons:

Construction outside just outside my room started at 7 am, which seemed very early. Could not sleep in.
Some smell of urine in the 2 floor hallway and one time there were several small garbage bags lining the hallway.

2026-03-15 • via Nuitee
L
ljubisa • couple • us
9
2026-03-11 • via Nuitee
D
Daniel • family_with_children • br
9
Estadia foi boa
Pros:

Gostei do estilo do hotel, achei o edifício bem característico de Chicago, bonito, limpo e organizado com interior revitalizado e moderno

Cons:

O café da manha, não era de fato um café da manha, poderia ter um pão com presunto e queijo ja seria melhor do que aquelas bolachas secas com cobertura.

2026-03-09 • via Nuitee
N
Naivy • couple • us
10
pretty good, 10 min walk from United center which is what we went for, $25 parking at the hotel vs $40 at the center!
Pros:

felt cozy, small rooms but felt like a home.

Cons:

they are currently fixing up something next door so it was loud but it is the city.

2026-03-08 • via Nuitee
V
Vonbehren • couple • us
9
2026-03-08 • via Nuitee
C
Chauntalayne • couple • us
10
Pros:

I love hotel Chicago cause you don’t have to be 21 to check in that’s the best part & its soooo super quiet & convenient the prices are always right everything is always everything when I go there to get away for 24 hrs !

2026-03-04 • via Nuitee
D
Daniel • couple • us
1
2026-02-28 • via Nuitee
R
Rosalyn • couple • us
7
I definitely will stay again
Pros:

I had a great stay there. It was a very clean, very clean hotel and the workers were very nice and polite.

Cons:

Maybe if the ones were a little bigger

2026-02-27 • via Nuitee
R
Rens • solo_traveller • nl
8
Pros:

Locatie

Cons:

Ontbijt had beter gekund

2026-02-24 • via Nuitee
A
Amari • solo_traveller • us
6
2026-02-22 • via Nuitee
N
Nicola • extended_group • gb
8
Nice location for the ice hockey, did the job for a fair price until they charged us $60 for arriving early even though
Pros:

Location and comfortable beds

Cons:

Charged us $30 per room for arriving early - even though the rooms were ready and available. Front desk staff were a bit meh.

2026-01-24 • via Nuitee
E
Emani • family_with_children • us
4
If u can help it book somewhere else.
Pros:

I liked the closeness to target and other stores needed for essential items and food.

Cons:

The customer service wasnt special, the beds were extremely small and uncomfortable, the room personally wasn't in the best condition and the charge of an additional $50 per night in addition to taxes and the room is unnecessary. There should be a Fee for damages listed in the policy that specifies this. So being at the front desk checking in and having to pay an additional $150 out of pocket for damages for a room that was already litterd with damaged items irritated me.

2026-01-23 • via Nuitee
Y
Yanitxa • couple • us
10
2026-01-20 • via Nuitee
B
Brian • family_with_children • us
6
Cons:

The room smells like hemp weed

2026-01-20 • via Nuitee