Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Well-equipped amenities
Cons:
Uncomfortable mattress
Initial service delay
Limited parking

Categories

Cleanliness
8.3
The cleanliness was standard, but there were mentions of outdated amenities and some maintenance issues.
Service
9.3
The service was described positively with staff being helpful, though there were instances of initial unavailability.
Location
9.3
Location received high praise for its proximity to the old town and transport facilities.
Room Quality
8.3
Room quality faced some criticism, especially regarding mattress comfort and limited space.
Amenities
9.3
Amenities were well-equipped and suitable for guests looking for a longer stay.
Value for Money
8.8
Guests felt that the price was logical considering the location and amenities.
Food and Beverage
8.3
No specific mentions, assigned standard quality for this hotel tier.
Overall Experience
8.8
Overall experience was largely positive, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 18:27

Property Description

Central Location
Located just steps away from the Historical Museum of Chania and the Old Venetian Port of Chania, Alena Apartments offer a prime spot for exploring the vibrant city.

Comfortable Accommodation
Each apartment at Alena is equipped with air conditioning, a kitchenette, and a private bathroom, ensuring a comfortable stay for guests. Some units even boast balconies or furnished terraces for relaxation.

Convenient Amenities
With free WiFi, pet-friendly policy, and complimentary bicycle rental, guests can enjoy modern conveniences during their visit. Additionally, the proximity to taverns, supermarkets, and the central bus station makes exploring the area a breeze.

Book now to experience the perfect blend of comfort and convenience at Alena Apartments.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: CHQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 453 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.3
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
J
John • solo_traveller • us
1
Avoid. Bedbugs.
Pros:

Good location. I have stayed here before many times and found it ok but this trip was different.

Cons:

There were bedbugs and management and booking.Com both refuse to deal with admitting there was a problem and giving a refund.

2026-06-05 • via Nuitee
S
STEPHEN • couple • gb
4
Never again 😒
Pros:

We had booked this accommodation for one night but were informed by the owner that it had been double booked by BOOKING.COM. So were offered, and taken to a different hotel the Vranas Ambience hotel. This accommodation was located up a narrow side street,opposite a rather large restaurant.The room was very claustrophobic with small windows, no balcony,very large 4 poster bed, and extremely long curtains. Not what we had booked.

Cons:

All the above overleaf. But Booking.com got the blame. This was the first time we have had this experience in many years of using this website...

2026-06-01 • via Nuitee
A
Anastasiadou • solo_traveller • de
7
2026-05-30 • via Nuitee
C
Clotilde • couple • fr
8
Bon rapport qualité prix pour profiter de Chania en amoureux !
Pros:

La localité , studio fonctionnel , le balcon est un +,staff très aimable !

Cons:

Cela pourrait être encore plus propre même si cela l'était !

2026-05-21 • via Nuitee
S
STEPHEN • couple • gb
7
2 nights in Chania.
Pros:

We booked a room with a double bed and outside balcony which had 2 chairs, but no table. And which had no view apart from a wall opposite our room. We stayed for 2 nights and didn't see the owner. The property is very close to the town, and bus station.And amenities.

Cons:

The balcony had no view. On the end was a dirty wooden box that housed a washing machine. The owner was not available, when we arrived, but explained how to use the key safe to get into the room.

2026-05-19 • via Nuitee
A
Antoinette • solo_traveller • fr
1
Situation parfaite mais à fuir !
Pros:

L'emplacement près de la station de bus
Propreté et literie Rien a redire

Cons:

L'extrême difficulté pour trouver cette location !
Aucun panneau, entrée au fond d'un couloir mal éclairé. Rétréci par Un foutoir de panneaux de bois et feraille. Heureusement dans la rue j'ai rencontré une personne grecque qui m'a aidée ! Elle aussi était dans l'impasse pour situer ! Très aimable a appelé le " propriétaire" ....qui a donné les instructions d'accès ! Ensuite.....PAS DE WIFI....! aucune information dans la chambre ! Ensuite très bruyant Voisin de chambre a pris une douche pendant une heure de 23h ++ à minuit ! Une horreur sans compter les locataires parlant fort ! C'est vraiment dommage je suis arrivée le mauvais jour !

2026-05-18 • via Nuitee
L
Laskos • solo_traveller • gr
8
Pros:

Δίπλα στα κτελ
Έχεις κοντά σου ότι χρειαστείς

2026-05-17 • via Nuitee
R
Risbec • solo_traveller • fr
10
C'est super
Pros:

J'ai beaucoup aimé l'emplacement de l'hôtel, la disponibilité des propriétaires présents à la réception.
Le coin est tranquille malgré la proximité de la gare routière et le centre ville est tout proche.

Cons:

Rien

2026-05-11 • via Nuitee
T
Thomas • solo_traveller • gr
8
Cons:

The mattress was really uncomfortable. There seems to be a vertical underbody metal stick in the middle, that weather you are lying on one side of the bed or the other, there is an angle, to “throw” you off the bed. The result, really poor sleep.

2026-01-19 • via Nuitee
V
Vito • couple • it
10
Comodissima la posizione centrale e consigliato soprattutto pe la gentilezza e disponibilità Grazie
2026-01-19 • via Nuitee
Γιωργος • couple • gr
10
2026-01-19 • via Nuitee
S
Selma • couple • br
10
2026-01-19 • via Nuitee
J
Julie • couple • gb
10
Excellent communication, spotless and comfortable would stay again.
Pros:

Communication was reassuring and helpful, we arrived very late and everything was ready for us. The room was spotlessly clean and larger than expected. Central location near bus station and main square. Would stay again.

Cons:

Nothing

2026-01-19 • via Nuitee
S
sandy • extended_group • ca
8
Pros:

Spacious room with a full kitchen and balcony. Location about 10mins walk from the old town. Airport bus station just across the street. Staff was nice and allowed us leaving our luggages with him before departure.

Cons:

Would be nice if the staff was there when we first arrived. It was a little scary when the office had no response and we were waiting for 15mins in a pitch black narrow hallway despite we have already confirmed with the property when we would arrive.

2025-10-24 • via Nuitee
P
Pello • couple • es
10
2025-10-23 • via Nuitee
K
karin • couple • se
8
Helt ok för en natt i det lilla rummet vi bokade
Pros:

Det centrala läget nära busstationen. Bra med hiss. Fanns pentry, diskmedel, städgrejer, mycket porslin och tom tvättmaskin. Nu bodde vi bara en natt och använde inte något av det.

Cons:

Rummet var trångt men det kunde jag ju läsa mig till. Missat att rummet saknade balkong och det var ju trist men för en natt gick det bra iallafall. 2-rummarna såg väldigt fina ut m balkong. Blir nog en sån om vi bor flera dagar

2025-10-21 • via Nuitee
D
Detter • couple • de
7
Für 2 Nöchte vollkommen ok
Pros:

Gute, zentrale Lage….netter Gastgeber

Cons:

Zimmerausstattung schon etwas veraltet, Zimmer zum Hinterhof nachts Aggregatgeräusche, nur 1 kleines Fenster

2025-10-19 • via Nuitee
J
Jürgen • couple • de
7
2025-10-19 • via Nuitee
N
Nesrine • solo_traveller • dz
9
2025-10-13 • via Nuitee
P
PLAMEN • couple • bg
10
Pros:

Όλα ήταν καλά και είμαστε ικανοποιημένοι.

2025-10-13 • via Nuitee