Facilities

Express check-out
Free WiFi
Luggage storage
Express check-in/check-out
Wheelchair accessible
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Front desk (limited hours)
Express check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
Tiny rooms
Dated facilities

Categories

Cleanliness
8.39
The rooms are clean but described as very tiny, which could imply limited space for cleaning.
Service
9.86
Guests praised George for his helpfulness and great recommendations.
Location
9.9
Perfectly situated in Old Town Chania and walkable at night.
Room Quality
7.85
Rooms are described as tiny and somewhat dated, not ideal for those with large suitcases.
Amenities
8.88
Standard amenities expected at a hotel of this tier.
Value for Money
8.84
Perceived value aligns with the target overall rating based on current offerings.
Food and Beverage
8.89
No specific mention, so assumed standard quality for this hotel tier.
Overall Experience
9.36
Guests had a very positive experience, especially due to service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:42

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access, communal living room, and tour/ticket assistance.
Room Service
Indulge in the hotel's convenient room service for a relaxing stay.
Featured Amenities
Benefit from express check-out, multilingual staff, and luggage storage.

Immerse yourself in the charm of Chania at the Helena Hotel, steps away from Old Venetian Harbor. Make the most of your stay with our diverse amenities and excellent location. Book now for an unforgettable experience.

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHQ

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

9
Based on 49 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.9
Room Quality: 7.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
M
Michelle • partner
8
Pros:

Lovely staff and cute little hotel right in the middle of the old town. In a very picturesque walk way.

It’s a little dated and has very tiny rooms with even tinier bathrooms with a little personal shower. Not ideal for two. If you have a large suitcase good luck finding space for it

2025-09-22 • via Nuitee
S
Selena Di • partner
10
Pros:

This hotel was absolutely amazing! George gave us great recommendations and was always ready to help us out. The hotel location is perfect, situated in Old Town Chania, walkable at night, clean room, and very safe. Thank you so much George we will definitely be back
Selena and Jonathan

2025-09-19 • via Nuitee
F
Frank
8
Pros:

Nice spot, close to everything, very nice staff

2025-08-21 • via Nuitee
I
Isabelle
10
Pros:

George is amazing and gave great recommendations

2025-07-27 • via Nuitee
T
Thiemo
10
Pros:

Die Lage und der Blick auf den venezianischen Hafen ist grandios.

Super Personal.

Und der Chef outstanding und 24 Stunden privat erreichbar.

Unglaublich herzlich und zuvorkommend.

Efcharisto para poli!

2025-06-24 • via Nuitee
J
Judy • family
10
Pros:

George was super helpful and made sure we had everything we needed. He provided many recommendations for breakfast and dinner. He also arranged our taxi to airport.
He made the time in Chania very enjoyable

2025-05-19 • via Nuitee
W
William • partner
10
Pros:

The location is great, though it can be a little difficult to find on first arrival. The staff is very, very helpful. The free parking is on the street or in public lots nearby.

2025-04-18 • via Nuitee
E
Elizabeth • partner
8
Pros:

My husband and I stayed in this hotel for 3 nights and we had a great experience. The staff was friendly, helpful and open to answer any questions about the places around the area. The bed was comfortable, the room was very clean and the location was great to walk around the old town of Chania. I really recommend it.

2025-04-07 • via Nuitee
C
Clare • partner
10
Pros:

We had a wonderful 5 night stay here. The hotel is well situated and we had a lovely view of the harbor. Room was spotlessly clean with thoughtful amenities including coffee, comfortable bed, fridge, safe etc. George was so helpful and gave us some great suggestions as well as answering my curious questions about life on Crete. We felt safe and comfortable here and would highly recommend for a stay in Chania.

2024-09-05 • via Nuitee
M
marta
10
Confort y amabilidad
Pros:

Recomendable 100%, los chicos de la recepción muy amables siempre ye rwciben con una sonrisa y alguna recomendación. Sin duda la habitación von vistas al mar és maravillosa

2024-08-10 • via Nuitee
E
Emily
8
Pros:

My room has a very good view of the Venetian habour. George and Ilissa are extremely helpful and friendly helping me to know the nearby area, restaurants and attractions. The location of the hotel is perfect for fist timer. It is mid point between the Venetian port and Nea Chora Beach. 10 – 15 minutes walk to other major attractions and the Central bus station.

2023-10-16 • via Nuitee
C
Christopher
8
Pros:

Hotel is excellently located in old town The room on top floor had two windows with excellent views over the harbour
Staff were very friendly and helpful

2023-10-11 • via Nuitee
V
VINCENT
10
Pros:

Excellent 2 night stay at this property. George went the extra mile to be of assistance. If I ever come back to Chania, this is where I'll stay.
Much appreciated, and many thanks.

2023-09-18 • via Nuitee
D
Daniel
10
Pros:

Loved Hotel Helena! Location and view were wonderful! Staff were hospitable and kind. Definitely recommend. Great quality with price very worth it

2023-04-06 • via Nuitee
N
Nicholas
8
Pros:

This is the 2nd time in four years that I have stayed here. Both times were excellent experiences. Owners and staff have been extremely helpful in all questions and concerns. Views from room windows can be spectacular.

2022-09-29 • via Nuitee
L
Laura
8
Hotel muy céntrico
Pros:

Georgio nos recomendó muy bien. El hotel tiene una ubicación excelente.

2021-08-26 • via Nuitee
A
Anna
8
kann man weiterempfehlen
Pros:

alles prima..sauber und alle serhe freundlich.

2019-10-06 • via Nuitee
M
mariano
10
Volvería sin dudar
Pros:

Totalmente recomendable. La ubicación y atención fue excelente

2019-09-14 • via Nuitee
R
Rooda
10
Pros:

숙소주변은 새벽까지 사람이 많아 으슥하지 않습니다. 밤늦게까지 돌아다니기 좋고 있을거 다 있어요. 객실은 조금 오래되었으나 깨끗하고 깔끔합니다. 가장 좋은건 창문으로 바다가 보입니다. 저렴한 가격에 가성비 좋아요. 직원과 사장님은 너무 친절했습니다. 영어를 못해 대화는 안통했지만 마주칠때마다 재밌게 놀고있냐고 물어봐주셨어요. 가성비있는 호텔로 추천합니다

2019-07-16 • via Nuitee
V
Verified traveler
10
Pros:

The property was in a great location
The owners are very kind and helpful.

2019-05-17 • via Nuitee