Faliraki Dream Studios & Apartments

The kitchen equipment should be improved(not enough cups, glasses,...) We had a bit bad weather, so it was quite a cold inside.

It wasn't. We liked everything. Everything was great.

we asked to stay few more hours after the check out time as our flight was at the evening, but they asked to pay more money even though the place was kinda empty and we have rented one extra room during out stay!

We arrived early in the morning, after a long journey having a reservation booked a few month ahead. The surprise on arrival was that they could not provide us with the booked accommodation. Much worse, they treated us with indifference, disrespect and bad words. Not a trustworthy place.

On first arriving there was no electricity in my room. Had to go to another hotel. This was not ideal as I arrived as I arrived at 1am following a delayed flight. I feel this could have been communicated prior to my arrival.

Nothing but lies and false promises.

I was checked in by two children who took me to a neighboring unmarked building that had hotel rooms. I went back to the reception to tell them that I paid for an apartment, not a hotel room.
They said that tomorrow they will have an apartment, tonight is only one night in the hotel.
As a compensation they offered me I could swim in the pool of the neighbors. I just had to purchase a drink. Or, I could eat dinner there, I just had to pay twelve euros for it.

The next morning I packed up my bags, went to the reception, then was told that there was no apartment available. They said tomorrow, there will be 5 apartments available.
The next morning I packed up my bags and went to the reception. There were no apartments available. I told them I had paid for an apartment, 4 months ago. They said, maybe tomorrow there will be an apartment.

I was tired of packing up my things every day so I asked if I could stay in the hotel room. They said yes. They offered me to eat at the neighboring property for free as a compensation.

The next day they said I had to check out the hotel room. It was booked by someone else.
I told them I prefer to stay until the end of my trip. They said yes, that's ok.
The next day I got a message that I cannot stay. I had a lady come to my room with a written note telling me I had to leave. I asked what is correct. Can I stay or no? They said, talk to the owner the next day, he will be at the reception.

I went to the reception on day 9 out of my 14 day trip, a man was there, and he finally gave me an apartment. I asked if he was the owner, he said no no no, I am nobody.

The hotel I stayed in for 9 days has no wifi, there is little to no phone service inside the building. To use wifi or your phone you need to go on the balcony.

If the hotel is overbooked or you have a flawed booking system, that can happen.

Cleaning.

The only issues we had were with the WIFI, it was almost non existent. Also there is no supermarket close by and the one on the premise is justifiably more expensive. But not to say that this can't be all handled :)

We were last year in this hotel - and everything was fine. As far as I understand this hotel belongs to the family of the local priest. But this time our holiday was ruined.
When we moved to the hotel at night at 23:30, we got out of the car, took out our things, went to the reception, we were told that they could not accommodate us in our room. Because there is no electricity. They didn't show us our room, they just told us. Then we were offered to check into another hotel for three days, which was located two kilometers from this one. They gave us some strange key and showed us where it is on the map. I asked for the contact details of the administrator, he said that he did not have a valid number. Since we rented a car and everyone was tired, we took the keys and drove to that hotel. We barely found that hotel. He was terrible. There was barbed wire on the balcony.
In Faliraki Dreams, we were told that in three days it would be possible to check into our room. Two days later, I drove to Faliraki Dreams and asked if it was possible to come to our room tomorrow, they told me yes. The next day, with all our things, we arrived at Faliraki Dreams. I thought we’d drop into our room now, but another administrator told me that I had to wait 2 minutes. I waited for which I was told to wait another two minutes, I realized that they were now looking for another hotel for us and went and took the camera and started filming. To which the administrator began to threaten that she would call the police. And she said: "We didn't leave you on the street." I was just in shock. Then she started calling different places and talking in Greek. I turned on google translate to understand what she was talking about. She said that she promised my number to someone else, but in the end, after a long conversation, they gave this number to us. And all the rest of the days they turned away their faces. We were not provided with a baby cot. The apartments were not cleaned.

I booked an apartment and had a phone call with the hotel to guarantee we can stay in an apartment with 2 separate rooms. They told me everything will be fine. It was very important for us as we traveled with a 3 years old and a 9 months old. When we arrived an adolescent kid at the reception told us they messed up our reservation and we can only stay in a studio flat. The kid told me if I'm not happy with this I can try get my money back from Booking and go out and find another accomodation for my family. There was 40+ degrees out there and we spent the whole day with travelling so it was horrible to hear this. I asked for some other options then he called the manager and it turned out we can move to the apartment after 4 days. I accepted this but the studio flat we received was dirty as hell and the air-conditioning was barely working. When I told this to the kid at the reception he said of course it is dirty as the cleaners don't come every day and the air-conditioning needs a couple of hours to cool down the room(it needed a whole day). I had a phone call with the manager and told him that I expect some compensation as this is not what I paid for. He asked a couple of days to think about so I called him back 3 days later and he told me he didn't care about my problems as there was a fire on the island and he told me in a very rude style that I have to talk to Booking. So when we arrived home I did that but the hotel refused to give me any compensation(I received some from Booking). So they made a mistake, we spent 4 days in a dirty hole(the apartment was also not clean, but it was much better than the studio flat) and it looks like this is business as usual for them. I heard they messed up the booking for other groups as well. This was the first time we went for a holiday with my little daughters and I'm so upset that they ruined it and they don't take any responsibility. Shame!!

Self catering studio, but nothing provided to wash our dishes with. Pillows were so hard and large that we got very sore necks. Young man who was at reception did not know the answers to most of our questions, and also gave us incorrect information about where to catch a local bus.